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Find a Location

Florida Radiology Imaging At Lake Mary, LLC has 1 locations, listed below.

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    Business ProfileforFlorida Radiology Imaging At Lake Mary, LLC

    Medical Imaging

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    9975 Tavistock Lakes Blvd STE 120, Orlando, FL 32827-7665
    BBB File Opened:
    9/26/2022
    Alternate Business Name
    • AdventHealth Imaging Lake Nona

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    09/23/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    On 2/10/2022 I had a MRI of my Lumbar Spine performed. My co-pay for the procedure was $555.56 which I used my health Flex Spending account to pay. My insurance provider ***** denied the claim due to a lack of pre-authorization. My claim stated that I did not owe any money for this procedure. On June 20. I called and requested a refund of the amount I paid. I was informed a refund would be processed in 7 to 10 business days. I did not receive any refund and again called on August 3 and was informed that my claim needed to be reviewed. And if I were owed a refund I would be refunded. I was again told this would happen in 7 to 10 business days. I again called August 29 about my refund, and was told the claim was closed. I wound up speaking to a supervisor who informed me they were looking at the wrong date of service. The supervisor told me she was sending an email for them to take immediate action. When I called back on September 6, I was told they only just opened an inquiry the day before. And that they were requesting more time. I just spoke with my insurance company today, September 23 and there has yet to be an appeal of this denied claim. Each time I have called I have requested a refund or that they re-file. Since the funds used to pay for the service were from my health flex spending account. The health flex spending account has a use it or lose it timeframe. My concern being by time they refund the account I will no longer be able to use it. As I have further need for these funds. For continued treatment of my Lumbar spine.

    Customer Reviews

    0 Customer Reviews

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