We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Information Technology Services

Metacom network support

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/13/22 my computer froze. On screen was a Microsoft notice saying I could no longer use my computer and call the listed toll free number which I did. I think Microsoft cleaned my computer and transferred me over to Metacom. Desperate to get my computer back, I agreed to a 1 year security contract. They accepted check only. On 1/16/23 during a monthly tune up, they found malicious software and needed to run a full network removal tool taking control of my computer over night. On 1/17/23, after sufficiently instilling fear I was compromised, they recommended a security product and began a sales pitch. When I asked why my current service wasn't covered for this type of virus, he said my coverage is for internal security and now I needed external security. He offered 1 yr, 3 yr, or lifetime plan ($900 to install) and quickly brought up websites to price compare. Metacom was much cheaper and the lifetime cost seemed the best deal. I asked if they had senior rates, no they didn't. I verbally agreed to lifetime and I was transferred to someone who downloaded software. He said my computer would be released to me next day and I'd receive docs and provide a check. Meantime, I contacted friends to see if this seemed legitimate. All said it sounded shady. The next day I told agent I wanted to switch from lifetime to 1 yr plan. He didn't think there was a problem with that and left the line to check. He came back and said it was okay, someone would call with the docs. The person who called back said I could not change plans, it was a customized installation strictly for me. He was combative, rude and sent me back to the other agent. I asked agent to bring up one website (SonicGuard) he used for cost comparison and took photos. My computer was released to me and I have ignored their calls to get docs and write a check. The product used for their price comparison is sold to to mid-sized organizations and distributed enterprises, of which I am not. They know I'm retired.

Metacom network support is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.