Complaints

This profile includes complaints for Reservations.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Reservations.com

  390 N Orange Ave STE 1605 Orlando, FL 32801-1675

• 

  Reservations.com

  85 Broad St # 29-106 New York, NY 10004-2434

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel room through what I thought was the hotel website. It was, in fact, reservations.com who was impersonating the hotel. When my airline cancelled my flight, I cancelled the hotel room and asked for a refund. The hotel immediately said they informed reservations.com that I was entitled to a refund. The agent for *************** told me they called the hotel and the hotel said they would not refund the trip. This was not true. It took me several phone calls to both the hotel and reservations.com to receive a refund for the stay but they have not refunded the service fee. Im requesting a refund of the service fee since the company impersonated the hotel website (Id never have booked through reservations.com). The fact that the company fraudulently impersonated another business and then lied about the refund to which was entitled is sufficient evidence for my claim.

  Business Response

  Date: 05/27/2025

  We have reviewed the customer's reservation, and have confirmed that the customer booked through her mobile phone device. Please note, all information including the cancellation policy as well as the policy for the non-refundable service fee was displayed and expressed during the time of booking and agreed upon by the customer during the time of confirmation.

  As a one-time courtesy, Reservations.com has issued a refund for the non-refundable service fee as of 5/27/2025. We have confirmed that a refund for the remaining amount for the room and tax has already been refunded to the customer as of 5/22/2025.

  All charges held by Reservations.com have been fully refunded to the customer, and can take up to 7-10 business days to reflect back onto the customer's account depending on their financial institution. With this information, we advise that the customer contact their financial institution with questions regarding processing and follow up.

   

  We have marked this case "closed"

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23373426
  
  I am rejecting this response because:
  

  The service fee has not been refunded to my card. Once the fee shows up in my account, I will accept the response.

  Sincerely,
  
  ******* ********

  Customer Answer

  Date: 06/02/2025

  I am ok to accept the response. Thank you. 

  Business Response

  Date: 06/04/2025

  The customer has confirmed and accepted our previous response.

  We kindly ask that the Better Business Bureau close this case as it has been resolved and considered "resolved" by the customer.

   

  We have marked this case "closed"

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/22/23 at around 9 pm, I was searching for hotel reservations at The ***************************. The RESERVATIONS.COM website was listed as the website to make the reservations. The total came to $740.89. The reservation number was Booking Confirmation # R5653568376.I accidentally booked the wrong ******** 9 am on 5/23/25 (within 24 hours) I tried calling. The first number, on the RESERVATIONS.COM website ************ stated that it was only for new reservations and asked me to call ************. I called that number and the representative had heavily accented English which I could not understand. I requested to speak with a supervisor. I was put on hold (sometimes with music, sometimes silent) for over 45 minutes. Then the call dropped.I called the number back and started speaking with a second representative, was put on a silent hold, then the call dropped after 15 minutes.I finally had to call the hotel itself who said they couldn't change the reservation because it was made by a 3rd party, The front desk person told me that he could modify the reservation if he was contacted by RESERVAITONS.COM.The front-desk staff informed me the reservation was made via PRICELINE and gave me their number ************.I called them and they required a Booking Number Booking Ref. # ***********. The representative explained that the reservation had to be cancelled and there was a $100 penalty.

  Business Response

  Date: 05/27/2025

  We have reviewed this information, and have concluded that the customer has booked their reservation with Reservations Center and not Reservations.com. Please note, we do not have the ability to further assist the customer due to privacy reasons between Reservations Center and the customer.

  
  For further assistance, We have provided Reservations Center's contact information below:

  
  Phone: *****************
  Email: ****************************************************
  
  
  
  
  We have marked this case closed

  Customer Answer

  Date: 05/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the phone number on the hotel website, and some how ended up with reservations.com. I asked them if they were the hotel they said they were. I told them I wanted to add a night to a reservation my sister made. They asked her name and proceeded to tell me they found her reservation, which they could not have done because they do not have access to the hotel reservations. I explained what I was doing and asked specifically if I could get the same room so we did not have to switch rooms. They said they could do that, they booked the reservation under her name using my card, which is fraud, that should have never went through. I was up charged by almost $100.00 and told it was non refundable. I got the charge on my credit card and found out it was not the hotel I had booked with .I found out it was this this company. Some how i got rerouted to their number. I then called them and told them that they charged my card under someone else's name claiming they were the hotel. I told them I wanted my money back, because this was total fraud. I got a run around for 2 hours. I asked for a supervisor and they told me they could not get one because they did not work on site, total BS no company does that. I then called the hotel and talk to the front desk whom sent me to the real hotel reservations. They told me that the other company had my money and they could not do anything about it. I ask how this happens, they are unsure but said it has happened to many people, and they get a lot of complaints about it. I contacted my credit card company and am disputing it on fraudulent charges since is not booked under my name. I called them back and just keep getting their scripted answers. I told them I disputed it with my credit card company. This should be totally illegal, how are they intercepting calls made to the hotel? Unless you ask for the front desk to connect you this is what happens. They have not bothered to contact me keep calling and keep getting the same answers

  Business Response

  Date: 05/23/2025

  We have escalated this case to our team for further review. Once we have received an update from our team, we will notify the customer and the ****************** immediately.
  

  Customer Answer

  Date: 05/23/2025

  Here are some pictures of my sisters name not mine on this reservation 

  Customer Answer

  Date: 05/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********-*****

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked this reservation as an attempt to schedule a vacation for my fianc, and I after my grandfather passed, and we were serving as his primary caregivers. On Wednesday, May 7, before we were due to depart on 9 May, my fianc went into **************. He was in the hospital in the *** from May 7 until May 10. I have this information documented and provided documentation to the company. The company continues to insist that they are unable to give me a refund because that is up to ********. ******** has been agreeable to providing a refund and has indicated that the ability to refund me is at the discretion of this company. Everything that I have read regarding legal basis, demonstrates this as well. During my numerous attempts at contacting customer service for this company, I have been treated with an extreme sense of callousness. I had two different operators hang up on me when I request requested to speak with the manager because they said I was being difficult. When I attempted to contact for a third time, I was told to contact ******** again and bring them into the call. Before I was able to connect the call, the operator had again disconnected my call. I do not believe that there has been any sort of bona fide attempt to reach a resolution in this case, nor do I feel that they are abiding by the terms that I agreed to when I booked this reservation. I have also attempted to communicate via email and have not received a response regarding these concerns. Instead, this company has continued to place blame on the hotel even though I know that legally it is their obligation to address this matter and that this falls under their jurisdiction.

  Business Response

  Date: 05/16/2025

  We have escalated this case to our team for further review. Once we have received an update from our team, we will notify the customer and the ****************** immediately.

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 4 2025 ************* w/ exorbitant fees, only disclosed after transaction was processed..While paying for a room in lobby the clerk advised me to book online for a better rate & provided a link. Link brought me to a site called that quoted $118 - a slightly lower rate than at the front desk. There was no mention of an additional fee at any time. I first learned of a fee when I saw the emailed receipt for $195 from Reservations.com. I immediately showed it to the **************** Neither could explain why I was charged almost 70% more than the quoted price.The manager advised me that hed cancel this online reservation & instead book the room in the lobby at a discounted rate for my inconvenience.With this understanding I accepted the room at the discounted rate of $96.88. Additional taxes were $12.59. My total was $109.47 Reservations.coms own receipt shows that they charged me $32.08 for taxes and fees. They had already charged me more than 2X the applicable tax! The portion of this amount that does not go to pay tax is $19.49, slipping in a nearly $20 fee for doing what I was doing in the lobby! They also secretly added in an additional $44.77 fee after checkout. I was not advised of any fee prior to receiving the receipt.The manager canceled the predatory online *************** paid $109.47 to the Nova Inn motel directly. Reservations.com did not honor the motel managers ***************** card was charged for both the $109.47 & also $195 from Reservations.com! Reservations.com refused to reverse its unethical charge to my card, citing policies. None of these policies were presented prior to the emailed receipt, which was instantly disputed with Reservations.com via telephone. Reservations.com surreptitiously charged $195 for the same motel, the same room, on the same day. Their own documentation states To view or cancel your reservation .call..

  Business Response

  Date: 05/15/2025

  We have escalated this case to our team for further review. Once we have received an update from our team, we will notify the customer and the ****************** immediately.

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23333423
  
  I am rejecting this response because:  this is not an actual response.  This case should not be closed until Reservations.com does the right thing, which by this point really should be well more than just a refund considering the amount of time and energy they have compelled me to expend into holding them accountable.
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 05/23/2025

  We have gotten approval from the hotel to refund the customer in full.

  At this time, all charges held by Reservations.com have been fully refunded and can take up to 7-10 business days to reflect back onto your account depending on your financial institution. With this information, we advise contacting your financial institution with questions regarding processing and follow up.

  We have refunded the room and taxes as well as the service fee as a courtesy to the customer for the inconvenience experienced.

   

  We have marked this case "closed"

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23333423

  I am rejecting this response because:

  The amount that was wrongfully and deceitfully charged to my account has finally been refunded.  I am partially satisfied to get the money that was wrongfully taken from me back in my possession.  It is unclear why Reservations.com would require authorization from a hotel for refunding Reservations.com's own intentionally predatory charge. 

  Furthermore, refunding the wrongful charge is the bare minimum of expectation and says absolutely nothing for my exhaustive efforts over the past 5 months to insist only that Reservations.com treat me (and the public in general) openly and fairly.  In addition to the refund of the money Reservations.com wrongfully took from me, a Complaint filed through BBB should have the effect of preventing this organization from continuing its unethical methods of collecting arbitrary "fees" from unsuspecting consumers.  There appears to be zero effect on this presumably regular practice by simply refunding a charge that should have never happened in the first place.  

  BBB exists as a protection for consumers and to keep bad actors in line.  A refund without further repercussion merely allows them to continue their behaviors toward the public and does not provide any reassurance that Reservations.com will behave lawfully, as there is no incentive for them to do so.
  
  

   

  
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 06/16/2025

  The customer has been issued a full refund. 

   

  We kindly ask for the BBB to close this case as it has been resolved.

   

  We have marked this case "closed"

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 9 I Book A Room At Hotel Reservations.com For May 9-11 2025 For Two Nights . Ok When I Got To The ******* LOCATED ON ********************************* The Hotel Clerk Told Me That I Have Any Reservations Made I Even Gave Him The Literary Number He ********* And He Was Extremely Rude To Me Down And Got Real Hostile Towards Me By Hitting The Plateau Glass Real Hard He Treated To Called To Called ?? The Police ?? On Me . So I Gave Me My Card ?? But I Didn't Say The Whole Two Nights Only The One That I Booked For May ****** Which Was That Friday . I Didn't Even Want To Stay The Second Night Because He Was So Rude To Me And He Threatened To Called The Police On Me . So I Refused To Stayed Another Night Or Even Do Business With ******* LOCATED ON ********************************************************** He Need To Learned How To Treat People I Just Didn't Like His Attitude And Him Being Rude To Me At All !!!!!

  Business Response

  Date: 06/04/2025

  Greetings ********,

  I'd love to help clarify! After taking a deeper look into your reservation, I see that it was booked as a pay-at-hotel reservation, meaning that we did not charge your card since the hotel took care of charging your card. Therefore, since the charge to your card came through the hotel, any refunds will need to come directly through them as well. For easier communication, I will provide the hotel's phone number: **************. If you have any further questions or concerns, please feel free to reach out to me personally at *****************************************************!

  Kindly,

  ******* ******

  Customer Answer

  Date: 06/05/2025

  The Better Business Bureau Agent Transferred To The Correct Better Business Bureau Company Sorry For The Inconvenience .

  Sincerely,

  ******** ******

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 11, 2025:?My elderly mother called what she believed to be a ************** booking company. She was told the **************** in ********* offered the best available rate for her dates, and pushed to buy cancellation insurance.? She was not informed that the full amount would be charged to her card immediately, nor that she was booking through a U.S.-based platform. She was charged a total of $897.09.After booking, she told me and I saw she was misled about rates. I contacted the company immediately and explained the situation. The agent I spoke with acknowledged the issue and assured a full refund including the $87 cancellation insurance, would be processed within 2 to 10 business days.* My mother received text messages indicating refund amounts of $63.09 ($87.51) and $232.86 ($323.26), with no explanation.* April 23, 2025:?My mother received a partial refund for the random amount of $323.37 CAD * May 8, 2025:?Upon learning that she received a partial refund, I contacted their support team. The agent could not explain why only $323.37 CAD was refunded. She said the case would be escalated to the reservations team and that they only communicate by email.? I was told the remaining refund would appear within a day. the vague email my mother received only stated the request would be reviewed.I sent them an email with this timeline and saying I would file a complaint if nothing was done May 12, 2025: I spoke to someone on the phone, they could only send another escalation email saying it would be reviewed. I asked why it had to be reviewed when it was already supposed to be refunded. They said just to wait and it would be resolved in 2-10 business days. *As of May 12, 2025, the remaining balance of $573.37 CAD has not been refunded. This is: Misrepresentation of the best available rate, Lack of transparency around currency and pricing, Misleading and inconsistent communication about refunds, Failure to follow through on a clearly promised full refund.

  Business Response

  Date: 05/15/2025

  We have escalated this case to our team for further review. Once we have received an update from our team, we will notify the customer and the Better Business bureau immediately.

  Customer Answer

  Date: 05/15/2025

   
  
  Complaint: 23321124
  
  
  
  I am rejecting this response because:

  On April 11 I was told I would receive a full refund. No ‘review’ required. There was no reasoning or communication about partial refund. There is no reason for a need to review - the remainder needs to be refunded immediately. 

  
  
  
  Sincerely,
  
  
  
  Thea Rawjee

  Business Response

  Date: 05/23/2025

  We are unable to locate the customer's reservation with the information provided.

  We kindly ask for the customer to provide the itinerary number along with the email address associated with the email address so that we may further proceed with our assistance.

  Customer Answer

  Date: 05/29/2025

   
  
  Complaint: 23321124
  
  
  
  I am rejecting this response because:

  This response does not make sense - they said that the request was ‘in review’ and now apparently they don’t have the information. 

  Please see below requested information to help complete the refund:

  Booking Itinerary Number: H10971828

  Hotel: Grand Park Hotel 

  Booking Check in date: May 13

  Email associated with booking:

  [email protected]

  Total charge $897.09 CAD

  refund amount as of today: $323.36 CAD

  refund still owed: $573.73 CAD

  
  
  
  Sincerely,
  
  
  
  Thea Rawjee

  Business Response

  Date: 06/04/2025

  Good Day,

  We are unable to locate the reservation with the information provided. I am happy to assist you. Please provide your itinerary number to [email protected]. I look forward to hearing from you.

   

  Kindly,

  Caitlin Thomas

  Business Response

  Date: 06/06/2025

  Thank you for reaching out to us. We wanted to let you know that we are currently working on your request! If you have any immediate questions or concerns, please feel free to contact us

   

  Thank you

  Caitlin Thomas

  Business Response

  Date: 06/06/2025

  Greetings,

  Thank you for your patience. Please be advised that the customer has been refunded in the amount of $715.06 . Rest assured this amount will reflect back onto your account within 2-10 business days depending on your financial institution. We do advise contacting your financial institution with questions regarding processing and follow up. 

   

  Kindly,

  Caitlin Thomas

  Business Response

  Date: 06/16/2025

  Good Afternoon,

   

  We kindly ask for the BBB to close this case as it has been resolved.

  We have marked this case "Closed"

  Business Response

  Date: 06/16/2025

  Greetings,

  
  Thank you for your patience. Please be advised that the customer has been refunded in the remaining amount of $715.06. Rest assured this amount will reflect back onto your account within 2-10 business days depending on your financial institution. We do advise contacting your financial institution with questions regarding processing and follow up. 
  
  Kindly,
  Caitlin Thomas

  
  

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 23, 2024, My Husband and I booked a stay at ************************** in ************ for the dates June 2326, 2024, via Reservations.com. The website used the official name, images, and branding of Le ************************ which led me to reasonably believe I was booking directly with that luxury *********** Reservation Number: R1602967789 and Itinerary Number: ************* However, when I contacted the hotel directly to confirm details, I was informed that they had no record of my reservation and do not partner with Reservations.com in any capacity. I later discovered that my reservation had instead been placed at a different, inferior propertyone I never selected or approved. This is a clear case of false advertising, misrepresentation, and breach of contract.The total I paid through Reservations.com was USD $3,568.39 (including taxes and fees). Due to thier deceptive conduct, I am being forced to rebook accommodations directly at ************************** at the correct rate, which totaled ***** (approximately USD $7,755.36 at the time of booking). This difference of over $4,186.97 was a direct result misrepresentation and failure to provide the service that was promised.Any property is significantly more expensive given how close our vacation is compared to when we booked in February and as a result i am at a complete disadvantage with an inability to mitigate my loss.The company has refused to issue a refund to me on my credit card

  Business Response

  Date: 05/15/2025

  We have escalated this case to our team for further review. Once we have received an update from our team, we will notify the customer and the ****************** immediately.

  Business Response

  Date: 05/23/2025

  The customer has been reserved at an alternative hotel, and the escalation has been resolved.

  We have marked this case "closed"

• Initial Complaint

  Date:05/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 25th I paid $2,175.01 for a nonrefundable hotel room. The hotel has absolutely no record of the booking.

  Business Response

  Date: 05/15/2025

  We have escalated this case to our team for further review. Once we have received an update from our team, we will notify the customer and the ****************** immediately.

  Business Response

  Date: 05/23/2025

  Our Escalation team has confirmed that the customer has been rebooked at the correct location and the matter has been resolved.

  We have marked this case "closed"

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday May 1st, we booked a reservation for a hotel room at the **********************. We believed we were booking directly with Westin as it deceptively marketed that way in ****** search. We needed to cancel the reservation. I immediately called to cancel where we were told it was a third party company and the rate of over $588 was nonrefundable. I located the direct number for the ********************** and spoke to their reservation team who said they were unable to do anything as it was not booked through them. They suggested I might be able to speak to their accounting team which I called and emailed with a request for help. On May 6th I heard back from the Westin claiming they were unable to assist. This practice of Guest Reservations and the Westin is very deceptive and exorbitant.

  Business Response

  Date: 05/15/2025

  We have reviewed this information, and have concluded that the customer has booked their reservation with Guest Reservations and not Reservations.com. We have emailed the customer directly with the contact information to Guest Reservations. Please note, we do not have the ability to further assist the customer due to privacy reasons between Guest Reservations and the customer.
  
  
  We have marked this case closed
  
  

  Customer Answer

  Date: 05/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I mistakenly filed against the wrong business.
  
  Sincerely,
  
  ******** *****