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Business Profile

Hotel Reservation

Reservations.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Reservation.

Complaints

This profile includes complaints for Reservations.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Reservations.com has 2 locations, listed below.

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    Customer Complaints Summary

    • 597 total complaints in the last 3 years.
    • 209 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/19/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a reservation through Reservations.com on July 23, 2022 for check in July 24,2022 - August 13, 2022. Paid $1974.19 in full on my credit card for the stay at the Opal Hotel and Suites in Altamonte Springs FL. Unfortunately to NO FAULT OF MINE, the HOTEL was not able to honor the reservation I made online and cancelled the reservation for me. The refund confirmation number is************. However, reservations.com has not refunded the money and continually says that they are still investigating although it has been almost one month since they charged my account. No check in was allowed at the hotel and I am out the $1974.19 since July 23, 2022. They have sent correspondence saying still working on it FOR A MONTH with no resolution. Tried to speak to customer service rep- NO HELP, same story, still pending. Month is NOT ACCEPTABLE

      Business Response

      Date: 09/13/2022

      Business Response /* (1000, 5, 2022/09/01) */
      Contact Name and Title: Customer Service
      Contact Phone: 855-956-2201
      Contact Email: [email protected]
      Guest was refunded.


      Consumer Response /* (2000, 7, 2022/09/02) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

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