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Business Profile

Hospital Supplies

Rotech Healthcare Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital Supplies.

Reviews

This profile includes reviews for Rotech Healthcare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Rotech Healthcare Inc. has 333 locations, listed below.

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    Customer Review Ratings

    1.32

    Average of 285 Customer Reviews

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    Review Details

    • Cathy B

      Date: 06/20/2025

      My mother is 91 years old and has COPD, so is reliant upon oxygen. Rotech did not get the prescription from her doctor so her insurance was denying the claims. They kept billing all year, it's June. They never reached out and we had no idea there was an issue. I received a text in May telling me she owed almost $200.00. I spoke to mom and told her we'd look into it the following day. I received a text that next morning saying they wanted to make arrangements to get her equipment. I was livid and dared them to come get it. Per her insurance company, she owed nothing. I made several calls, realizing they requested her test results from a doctor she hasn't seen in 6 years. I gave them her doctor's contact information and they said this would be resolved in 30 to 45 days. Three weeks later they sent my mom an email saying she hasn't paid and they were coming to pick up the equipment or she would have to pay for all if it. I called her doctor's office and they have no record of any request for information. If the insurance company denies the claim the customer has zero responsibility. They threatened to take oxygen from an oxygen dependent person for not paying money she doesn't owe. This company needs to be shut down and retrained on customer service and humanity.

    • Rebecca L

      Date: 06/17/2025

      If I could leave 10 stars I would!I cannot say enough about **** out of Largo. A friend of mine was released from Largo med and the hospital had us orchestrate things for his return home.I thought it was going to be this big ordeal.But thanks to **** from the ************* We were able to get **** B home comfortably and all setup for continued oxygen use with confidence.Thank you for not only your ******** ****, but your knowledge and professionalism.**** is doing so much better. And you were one of those stepping stones to get there.

    • Gerald M

      Date: 06/13/2025

      ******** customer service. My order was supposed to be delivered several days ago and according to the shipper *** it left ******* 4 days ago. I live in the ******** area and typically it takes one day to arrive from that point. I contacted Rotech to see if they could help me find my order. I asked them to track the shipment and was told that they cant do that. I asked them to cancel the order and was told that they cant do that. They are happy to take my order but thats where their responsibility stops. Again, horrible customer service.

    • Sharon F

      Date: 05/24/2025

      AVOID THIS PLACE AT ALL COST! THEY WILL SCAM YOU OUT OF MONEY. TOLD ME MY INSURANCE DIDN'T COVER MY MACHINE SO I PAID $3600.00. TOLD I PAID IN FULL. OWED NOTHING. THEY CHARGED MY INSURANCE AND CONTINUE SENDING ME BILLS. ALSO THE COST FOR THE MACHINE WITH OTHER VENDORS WAS APPX 1000. THEY OVER DOUBLED THE COST. MY ** DIDN'T SAY I HAD A CHOICE TO BUY ELSEWHERE. GO ON *** ****** WEBSITE AND FILE COMPLAINTS ON THESE PEOPLE. BILLING UNDER MULTIPLE NAMES. I NEVER HEARD IF THE COMPANTLY THEY USED TO BILL MY INSURANCE. THE MASKS DIDN'T FIT AND I LEFT WITHOUT A WORKING MASK 2X. HAD TO BUY IT ON MY OWN FROM A GOOD COMPANY . THEY ARE STILL SENDING ME BILLS EVEN THOUGH ALL MY PAPERS SAY I'M CASH PAY AND NO AUTO SHIPMENTS APPROVED. ALSO THEY MAKE YOU SIGN A SMALL IPAD AND YOU HAVE TO AGREE TO READ WHAT YOUR SIGNING ONLINE WHEN YOU GET HOME

    • Lee M

      Date: 05/19/2025

      Horrible Experience, very Rude and obnoxious from management.Extremely poor quality old worn down outdated equipment when you ask them a question they even don't watch their mouth in particular ****** ****** and case manager at the hospital ..Don't use this company for your elderly parents.

    • Edwina H

      Date: 05/09/2025

      Company gives you the run around on medical products. We have been waiting for my mom's medical bed over 2 weeks. One facility said another facility should be handling. They company requested info from *********** I told them they should have had that info weeks ago. I told them the various facility should have the same data base to see the latest updates! I had the same issue with this company over 4 years ago( what a headache). I know there have to be numerous complaints that have not been posted!

    • Danilo M

      Date: 04/07/2025

      Im 45 and I needed to get a CPAP machine for apnea sleeping which is a for life thing, and was forced to accept a rental agreement of $160 per month. After a few months I called and purchased the machine for $500. The customer service call was very good understanding how bad the original agreement was, a good contradiction after a non sense rental agreement.

    • Lyle B

      Date: 03/21/2025

      My nursing ordered a wheelchair from ***** ( subsidiary) in *************, In. They were 2 days late in delivering it. They do not answer, or return phone calls. They have refused to invoice my ******** supplement insurance, and have invoiced me for that amount. This is a company that should be avoided.

    • Kristen I

      Date: 02/27/2025

      The worst company I have ever had to work with. They should not be in business.

    • Mary F

      Date: 02/18/2025

      Hard to get hold of. Frequently goes to voice mail. They dont return calls left on voice mail. Asked for supervisor to contact me. Never happened.Ordered oxygen tubing but wasnt sent. When I called back the attitude was its only tubing.

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