About
Overview
Years in Business: 55
BBB Accreditation & Rating
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Read moreAbout This Business
This company provides the collection and disposal of waste, construction debris, and trash.
Products and Services
Business Details
- Local BBB:
- BBB Serving Central Florida
- BBB File Opened:
- 10/1/2004
- Business Started:
- 1/1/1970
- Business Incorporated:
- 1/1/1971
- Type of Entity:
- Corporation
- Alternate Names:
- Waste Management Inc
- Related Businesses:
- Waste Management Inc
- Number of Employees:
- 46300
Additional Contact Information
- Fax numbers
- Primary Fax: (407) 839-3458
- Additional Websites
- Website 1
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Refund and Exchange Policy
- Waste Management, Inc.
800 Capitol Street, Suite 3000
Houston, TX 77002
WM Cares Line: 1-866-566-6884
Monday – Friday, 8:00am to 5:00pm (CST)
Website: www.wm.com
Email: [email protected]
Additional Complaint Information
Electronic Communications: By communicating through the BBB's secured, automated complaint system, the customer AUTHORIZES WM to obtain and communicate their personal account information and personal information to customer and the BBB. If the customer does not wish to communicate via electronic methods, please call WM or write to the address provided in this report.
WM On-Line Customer Service
Customer service site: www.wm.com
Do More With My WM by signing up for My WM online resources. You can perform many tasks 24 hours a day, 7 days a week. Customers can log into their account, pay a bill online, ask billing questions, report service issues, submit a sales request, request a bulk pickup, and click to chat live with a representative (limited availability).
Pay by Phone or Online
Make a payment any time by using the automated phone system or online. You will need your WM Customer ID and zip code.
Dial:1-866-WMI-2PAY (1-866-964-2729) Hours: 24 hours a day, 7 days a week. A small processing charge may apply.
Or, Pay Online: www.wm.com > Support > Billing & Payments > Make a Payment. No processing charge applied.
Billing
Billing Questions? Find information on ‘How to Read Your Bill’, watch a brief video and answer billing questions online at www.wm.com > Support > Billing & Payments > Learn About Your Invoice
Missed Service
To report a missed service: log into your account at www.wm.com > Manage My Services, Select Service > Report Missed Service
Request an Extra Pickup
Commercial customers may schedule an extra pickup online: log into your account at www.wm.com > Manage My Services, Select Service > Extra Pickup
Request a Bulk Pickup
Residents may be able to schedule a bulk/large item removal: log into your account at www.wm.com > Manage My Services, Select Service > Bulk Items Pickup
Contract Terms and Conditions
The Service Agreement will include the number of months contracted for services. After the initial ‘Term’, the contract will automatically renew for the same number of months unless either party gives the other party written notice, via certified letter, prior to the termination of the then-existing ‘Term’. Please review the Agreement for time requirements regarding notification. If there are questions or the customer needs a copy of the Agreement, please call your Account Manager.
Liquidated Damages
If a Customer terminates the Service Agreement prior to the expiration of the ‘Term’, the Customer will be subject to Liquidated Damages. Please review the Agreement for terms regarding Liquidated Damages. If there are questions regarding the Liquidated Damages, which may be owed, or if a copy of the Agreement is needed, please call your Account Manager.
Delivery/Removal Charges
A charge is applied to a customer’s account when a container is delivered or removed. Delivery and removal charges cover administrative and operational costs to process and perform deliveries of new or additional containers or remove existing containers at the customer’s request or at the end of service. Notice of these charges can be located on your invoice or applicable service agreement. - Business Categories
- Garbage Removal
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.