Complaints

This profile includes complaints for Entertainment Benefits Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Entertainment Benefits Group LLC

  8517 Southpark Cir Ste 300 Orlando, FL 32819-9033

  
• 

  NewYork.com

  589 8th Avenue 14th Floor New York, NY 10018

• 

  Working Advantage

  33 Nagog Park Ste 100 Acton, MA 01720

• 

  Entertainment Benefits Group LLC

  257 West 137th Street, Apt W New York, NY 10030

• 

  Undercover Tourist

  265 Clyde Morris Blvd Ste 200 Ormond Beach, FL 32174-8137

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased tickets through Working Advantage for how the grinch stole Christmas at **************. The show was in December 15th and I bought the tickets on November 23rd. Once I received the tickets I thought the tickets were odd because it was just assigned to a general location and not an actual seat. The tickets did scan but were not available for me and my family to use since they were not transferred to my name and Altira Theatre could not provide me with sitting information as they were in someone else's name. So we had no seats and the manager worked me with and I was able to purchase new seats. I have reached out to working advantage and **************** but nothing is being done.

  

  Business Response

  Date: 02/26/2024

  We apologize that happened. As a 3rd party we investigated this matter with actual seller and the guest would have been refunded but they put up a credit card dispute. We had to wait over a month to get an answer back from AE. We were finally able to refund the customer today to which they will see the refund in 1 to 3 business days. 

• Initial Complaint

  Date:02/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with ticketsatwork.com which is owned by Entertainment Benefits Group LLC, on 01/10/2024 for rental car services that evening. It was understood from email that a debit card could be used to reserve and pay for the car but a major credit card is needed to be kept on file (which was no problem). Upon arriving at the rental car company, it was stated that non-local residents deposits were now $150 and local residents (anyone within a 150mi radius of office) was now $500. Deposit of such fee was to be held on the major credit card of the primary driver. Understanding this recent change in policy that was not previously stipulated before booking confirmation, I requested for the name to be changed (switching the additional driver to the primary driver so both ID and CC matched as requested). Name changes could not be made to the reservation as stated by the rental company. Rental company representative ****************, stated that they would need to create a new reservation, notes for a refund would be placed on the reservation confirmed through ticketsatwork.com and that I would need to initially file a claim with ticketsatwork.com for a refund and they will contact the rental company for approval. The refund was request was submitted on 01/11/24 morning. On 01/12/24 at 1:35pm, *************************, CCR with ticketsatwork.com stated via email that my request was received and I would have an update within 72hrs. At 1:49pm 01/12/24, CCR ***************** stated via email that my request was denied. Upon calling ticketsatwork.com after receiving email, I was further told rental company was never directly contacted & to get a signed document from rental company stating I am due a refund. On 1/22/24 morning, I received the requested document from the rental company and submitted it to ticketsatwork.com, speaking and confirmed email with *********************** at 11:08am. As of 02/21/24, there has been no resolution and only excuses with stalled time from ticketsatwork.com.

  

  Business Response

  Date: 02/24/2024

  As a 3rd party this final sale booking comes directly from the car supplier. We have spent days and hours trying to get an answer from the car supplier and at one point the refund was denied due to:

  Per terms and conditions: "In the event that you fail to present a valid credit card, there is a lack of sufficient funds available on the credit card or the credit card is not in the lead driver's name, the car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed."

  However, we still send the agent's name and email to see if a refund could possibly be approved which is still not a guarantee from the supplier as advised in the terms of sale this purchase is final and if the terms are broken a refund cannot be given. We are updating the guest with an answer every 72 hours and have even tried to email the rental place, but the address given came back invalid. If the guest can provide us a letter or something in writing by the rental or agent that will be helpful but not a guarantee to get a refund. We have been advised from the rental supplier to give them at least 2 weeks to get a proper answer from the rental location as no refund or approval has been given to the car supplier. 

  We will let the guest know what we find out as we are the 3rd party in this matter. 

   

  Customer Answer

  Date: 02/26/2024

   
  Complaint: 21326169
  
  I am rejecting this response because:

  I have already provided the following document that is being requested above via email. The document the Fox Rental car agent **************** wrote and gave to me is the same documents submitted to ticketsatwork.com CSR and it was confirmed that the documents were received. I also have not been updated every 72hrs. I have had no formal update since 02/09/2024.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 02/27/2024

  We took the document and sent it over to the supplier. In the meantime, we refunded the guest to which they will see the full refund in 1 to 3 business days. 

• Initial Complaint

  Date:02/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 3 day hotel stay from 12/26/23 to 12/29/23. The total amount was ******. When we arrived at the hotel, there were issues with the room and another room could not be provided. We were forced to change hotels. The hotel agreed to issue a full refund for the stay. When I contacted Beneplace, they submitted a request to their partner. It has been two months and the partner has not replied. I talked directly with the hotel and provide Beneplace with the manager's name, phone number, and work hours but they have not been contacted to process the refund. I have contacted Beneplace several times and they will not provide contact information for the partner, contact the hotel directly, or take any action. Instead, they continue to stall instead of issuing the refund.

  

  Business Response

  Date: 02/18/2024

  As a 3rd party this booking comes directly from the hotel partner. As advised in the terms of sale this booking is a final one. We have spent hours and days trying to see if the supplier will be able to refund which is not a guaranteed. We are still waiting on a response from the hotel supplier to which we are advised we would need to wait on an answer from the supplier connecting with the hotel. We do ask if the guest can kindly get us something in writing to which we can provide to the supplier which will be helpful but not a guarantee. Once we get an answer on this, we will provide the guest to which we are waiting as well. 

  Customer Answer

  Date: 02/18/2024

   
  Complaint: 21310662
  
  I am rejecting this response because:  I am providing the letter as requested.  While the reservation was nonrefundable, the product I paid for was never delivered.  I bought a clean bug free hotel room for 3 days that was not provided by the hotel.  I was forced to leave and seek other accommodations.  I request information about the partner so that I may follow up on my refund request. 
  
  Sincerely,
  
  *************************************

  

  Business Response

  Date: 02/21/2024

  We appreciate the opportunity to speak. As a 3rd party this booking comes directly from the hotel supplier. However, even though we are needed to get the suppliers response due to this booking being a non-refundable one we decided to call the hotel directly. We spoke to the general manager **** who advised there are no notes on the booking that show a refund can be given. She denied the refund even though we are waiting on the supplier's response. We provided the name the guest gave and the number that did not work of the person who was supposedly okay for a refund and was advised that person is not even a general manager at the hotel. The general manager **** to which the guest can call denied the refund but will look and see if anything can be done to which she will not guarantee anything whatsoever.  As of right now the refund directly from the hotel's general manager to which was there yesterday and today is being denied. We will wait and see if **** will be able to do anything but this request as the booking is a final sale is not a guarantee. 

  Customer Answer

  Date: 02/22/2024

   
  Complaint: 21310662
  
  I am rejecting this response because:  I called the hotel and talked with the manager.  After reviewing the details of the case, she processed a full refund of the stay to your partner's account.  I am attaching the invoice that all charges were reverse for the stay that she sent directly to me.   Now that this is done, I would like a refund of my hotel stay. 
  
  Sincerely,
  
  *************************************

  

  Business Response

  Date: 02/27/2024

  As you can see from the guest's receipt the hotel finally okayed the refund. We went ahead and processed a full refund to which the guest will see on her forms of payments in 1 to 3 business days. 

  Customer Answer

  Date: 02/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:02/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/15/2023, I purchased a total of 4 tickets for *********************. This included 3 adult and 1 child 3 day park pass tickets. The Order Number is ********. The total dollar amount for this transaction was $1835.67. I was unable to use 2 days of the ticket because my father passed away while we were on vacation and we had to leave and return home. I called when this happened on 12/19 and explained the situation to the representative in the call center. She stated that I would either be able to get a partial refund for the 2 unused days OR receive 2 single day park passes to use at a later time (3 adult, 1 child). I would be okay with either option because we are visiting ****** again in March to re-do our trip. The rep stated that in order to get this handled she had to fill out a ticket or case file. She proceeded to do that and the ticket number provided was CARE-*******. She stated that I should hear back within 72 hours.Today is 02/09/2024 52 days after my initial and there is zero resolution.Every ******************************************************************************************************************************************* asked for a manger, and ask for escalation and nothing. No response, no help.This is my effort to try to get someone to help me get this resolved.

  

  Business Response

  Date: 02/09/2024

  We apologize deeply the guest had to leave ****** due to a death in the family. As advised in the terms of sale the tickets are considered final and as they were scanned, we would not normally reach out to the partner. As a 3rd party we still sent this to the park to see if they will make an exception due to the circumstances. The partner gets thousands of requests from 3rd parties to which they can either be denied or possibly approved. We sent this over and as a 3rd party we are waiting to see if the partner can kindly make an exception for this guest. We have been updating the guests on anything we find out but as stated before the partner lets a lot of requests and an answer can take some time. 

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 16, **** at 5:01 pm I purchased a hotel reservation. When I received the confirmation, the fine print stated:CANCELLATION POLICY: Free cancellation until 16 January **** 12:59 AM (EST).Cancellations made after 16 January **** 12:59 AM (EST) will result in a ****** fee.If you fail to check-in for this reservation, or if you cancel or change this reservation after check-in, you may incur penalty charges at the discretion of the property of up to 100% of the booking value.As you can see it says "free cancellation" so when I realized within a hour and a half that I needed to modify my reservation to make it two days instead of 3, I called the company. I was then told that the cancellation could not be made because the policy had already expired- in looking back, the policy had expired at 12:59 in the morning BEFORE the reservation was even made. I called the company again and asked them how that could be possible or logical, that they must have meant the next morning (after making the reservation, not before). They insisted that that policy was in fact accurate and said they would attempt to file an appeal with their "partners". I never received a copy of what was argued in the appeal, I only received notification that it was denied. I have since filed fraud charges with my credit card and have called the company again to "leave feedback" as their follow-up to my stay email requested. I believe that having any wording that says "Free cancellation" should at least have an option for cancellation. As their policy is written, it should state NO CANCELLATIONS, it is deceiving and deceitful to their customers. Then to be given the run around and not having a person to speak to who could see how this policy is completely illogical was also very frustrating.

  

  Business Response

  Date: 02/09/2024

  We appreciate the opportunity to speak as a 3rd party this booking comes directly from a hotel supplier. As advised in the terms of sale this booking is considered a final one. The guest should of reach out to us before the penalty time, but she contacted us later that timeframe making the hotel booking incur a penalty loss.  We tried to reach out to the partner to see if the booking can be fully refunded but that request was denied as cancellations made after 16 January **** 12:59 AM (EST) will result in a ****** fee. The guest was aware of this when it was booked and advised. 

• Initial Complaint

  Date:02/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for airline tickets with *****************, a company *********************** site on January 24, ****. The ticket was made with JetBlue (Code # HFUYKL- ***********************). I gave to ***************** an **************** number for payment, however, when the agency made the reservation they used a **** card, which they never informed that they use their company card to buy tickets. As I didn't have that information, when I checked my reservation directly with JetBlue and noticed that the payment was with a **** card, I got confused and decided to cancel the ticket. JetBlue informed that the **** card was going to receive a full refund. When I called ***************** on January 25th and explained the situation they sent me an approved Request Refund (REF # **********) and the charge in **************** was going to be cancel as it was still processing. The cost amount for the ticket was $473.66 and the agency did not cancel but proceed to charge, now I have a debt with ****************. The agency now informs that they will make the reimbursement as soon as they receive the refund from JetBlue, I don't understand why I have to wait for JetBlue make the reimbursement to them, this could take weeks if not problably months. I will have to pay **************** in order my credit not to be affected. I contacted **************** and explained my situation, but even they told me I don't have to pay the amount while they are investigating, I'm afraid that this anyway could affect my credit. I need help and advise. Thank you.

  

  Business Response

  Date: 02/07/2024

  As a 3rd party platform, the guest bought the airline tickets from Trust Pilot. We will gladly send this information over to their management team to look into this issue and call the customer as well. 

• Initial Complaint

  Date:02/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I disputed these charges to my bank because I do not recognize the charges. I only use this credit card for my Internet bill payments. My permanent residence is in ***********, ********, and these charges were fraudulently processed in Orlando ******* and I know this because when searching on internet, I found out this business is located in *******. I did not even had knowledge of this online business only after I saw the charges on my statement. I notified my bank right away and the case is still under investigation. I have provided supporting evidence ( Bank statement ) about this fraudulent transition. You can reach out to me if needed.

  

  Business Response

  Date: 02/03/2024

  As a 3rd party this booking is considered a final sale. If the guest did not make this booking, then it is best to contact his credit card company. We sent his information over to our team that handles credit card complaints to have a look out for the disputes and see what can be done about this issue. We would recommend he contacts the credit card company and authorities if needed to investigate who possibly could have used his card information. 

  Customer Answer

  Date: 02/03/2024

   
  Complaint: 21230793
  
  I am rejecting this response because:
  

  Even though I received a possible fraud notification from my bank at the moment of the transaction and I notified the bank that I didn't make that purchase and the transaction should have been declined, the vendor didn't do anything to stop the delivery of these tickets. You just have to go over their business reviews on ******* extremely outrageous.
  
  Sincerely,
  
  ******************************* ******

  

  Business Response

  Date: 02/05/2024

  The orders that were bought are non-refundable. We tried to cancel the orders and per the terms of sale that are of final. The orders were sent to the team that handles credit card disputes. If the guest did not make these purchases, they would need to reach out to the credit card company. As advised in our terms of sale the purchases are final and if this was not bought from the guest, they would need to reach out to the credit card company to run a full investigation.

• Initial Complaint

  Date:01/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 6th, 2023, I made a purchase for ************* tickets through the "Tickets atWork" platform Order#********. for a total of $579.20.Unfortunately, I mistakenly purchased tickets for the park in ********** instead of the desired destination, Orlando, *******. Realizing my error, I not only immediately contacted "Tickets at Work" customer service to rectify the situation. I spoke with a representative who assured me that I could receive a refund by filing a claim. They explicitly confirmed that it was permissible to purchase tickets for the intended park, in this case, the ****************** in Orlando, and that I would not encounter any issues regarding a refund. I live in *****, ** the closest park to me is in Orlando, ** not in **********. As soon as the customer representative told me that I would be eligible for a refund, I immediately bought the tickets for the Orlando Park on the same day November 6th, 2023.In adherence to the guidance provided by the customer service representative, I promptly submitted a claim for the erroneous transaction, expecting a fair resolution given the circumstances. However, I am disappointed to inform you that the decision rendered in the case did not align with the information provided by "Tickets at Work." I believe that a fair resolution would involve a refund for the erroneously purchased tickets or receive a credit for your website topurchase anything from yourwebsite. I understand we have tickets valid untilExpiration Date: December 30, **** forDisneyland Resort 1-Day 1-Park - Tier 0 Adult under order number ******** but won't be able to use them nor will be going to ********** to use the tickets.I had no intention of attending the ********** park and have already made the necessary arrangements to obtain the correct tickets for the ************* in Orlando. I would truly appreciate it if you guys can help me out with this issue.

  

  Business Response

  Date: 01/30/2024

  We apologize but as a 3rd party these tickets come directly from the partner. As advised in the agreed upon terms of sale this booking is a final one. Our team has spent hours trying to get an okay for a refund from the partner and that request has been denied. We have sent the tickets to the partner, and they have advised no refund can be given and the tickets can still be used. 

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 22, 2023, I purchased a ticket through Beneplace for a flight from ******* to *******, *****. My original flight was scheduled to depart from *****, *******, to *** ******* on January 10th, 2023, at 11:50 PM and arrive in ******* at 10:45 AM on January 11th, ****. Regrettably, several issues arose during my dealings with Beneplace:1. **Failure to Provide Accurate Information:** Beneplace initially canceled my return flight on January 8th, 2023, without my consent and offered an alternative for January 11th, 2023. Subsequently, they initiated a second cancellation without informing me, causing confusion and inconvenience, potentially violating the ****************** Protection Act (CFPA) (12 U.S.C. ****, 5536).2. **Misrepresentation of Services:** When I noticed my name misspelled on the ticket, I contacted Beneplace on January 9th, 2023, to correct it. They wrongly accused me of canceling for flight credit, potentially breaching the ************************ Act (15 U.S.C. 41-58).3. **Refusal to Address Customer Concerns:** Despite not buying the ticket through ****** Airlines, Beneplace should have assisted in necessary changes. They failed to acknowledge their mistake and refused alternatives, possibly contravening the Airline Passenger Bill of Rights (Public Law 111-216).4. **Negligent Handling of the Situation:** In extensive calls, Beneplace admitted mistakes but offered no resolution. They rebooked an inconvenient flight, causing extra expenses and missed work, potentially violating U.S. ********** of ************** regulations (14 C.F.R. Part 259).5. **Lack of Professionalism and Support:** Throughout this ordeal, Beneplace staff displayed unprofessionalism and failed to provide adequate support, breaching the expected duty of care for travel booking services.I kindly request your mediation with Beneplace to protect consumer rights and seek resolution.

  

  Business Response

  Date: 01/29/2024

  We appreciate the opportunity to speak. As a 3rd party the guest booked this flight through Trip Planet to which our team has reached out to their management on the flight change issue. So far this is what they have advised to us and they have stated they are in talks with the guest. The guest is always welcome to call them for any updates:

   

  Per the manager at Trip Planet:

  I have reviewed this case and below are my findings,
  
  ** and AW dont have a ticketing agreement, though reservation was ticketed.
  Upon confirming with ****** Airlines they confirmed that initial cancellation of the flights were requested by the customer itself. Agent name ********** : ***.
  Post checking with the ** airlines for an alternate option, they denied any assistance since the control of the ticket was with Dirgantara Air Services.
  ******** called us on 3rd Dec for changes, it was advised changes can be performed without penalty, Ms ****** chose to opt for call back.
  10th **** ******** called to change the date, by that time there were no flights in the booking due to schedule change.
  Again, Ms ****** called for name correction, advised again there are no flights.
  Same day case was assisted by one of our floor supervisors and we provided resolution by booking a new reservation with ***** Airways.
  Reservation was made on loss keeping FCR in mind.

   

  The have stated they are in talks with the guest and will advise us on any updates and details to this matter. 

  

  Business Response

  Date: 02/03/2024

  Trip ****************** team has been trying to call the guest and advised me the customer has not reached back out to them. 

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Need a refund for an ***** ticket. getting a run around since December 4th. My friend and I both both ticket at AAA together for December 7th. She and then we got covid and cancelled December 4th. She got her refund money, I am still waiting after many, many phone calls. They said there is an error and they are working on it. This is my order information for the refund:(CARE-6711449) AAA #********

  

  Business Response

  Date: 01/20/2024

  We apologize but as a 3rd party these tickets are a final sale as agreed upon on the terms of sale. We reached out to ****** as the ticket would not cancel. The partner has thousands of requests that it is a waiting game to which it is at park's discretion. We have advised the guest we are waiting on the partner to get back to us. 

  Customer Answer

  Date: 01/20/2024

   
  Complaint: 21168151
  
  I am rejecting this response because:

  My partner who I bought the tickets with. Already received her refund. We had an illness that was contagious and we could not go to the park.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 01/22/2024

  As stated, before it is considered a final sale. We tried to cancel the ticket on our end, and it could not be voided. We had to send the final sale ticket to the partner for approval and we are waiting for an answer as well which is not a guarantee since these vouchers are final. We will definitely let the guest know when we get an answer to which we have been updating her every 72 hours. She is more than welcome to reach out to us as well. As agreed in our terms of sale all tickets are final however we spend hours and days to months to see if we can get our guests their refund back or a credit at least. We ask for their patience on this matter which is not a guarantee. 

  Customer Answer

  Date: 01/22/2024

   
  Complaint: 21168151
  
  I am rejecting this response because: 

  When I call AAA Care they have told me (more than once) that they can refund if requested within 90 days, which it was.  Also, my friend did get the refund, why can I not?  I did call ***** and they said since they are 3rd party tickets, ***** cannot refund but the agency I bought them from can refund them.  Thank you. 
  
  Sincerely,
  
  ***********************