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      Country
          Country

          Find a Location

          Entertainment Benefits Group LLC has 7 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforEntertainment Benefits Group LLC

            Event Ticket Sales
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.06/5stars

            Average of 97 Customer Reviews

            Customer Complaints

            680 complaints closed in last 3 years

            134 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/31/2006

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Products & Services

            This company offers online travel and entertainment sales.

            Business Details

            This is a multi-location business.

            Find a Location

            Entertainment Benefits Group LLC has 7 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              10/1/2004
              Years in Business:
              22
              Business Started:
              9/12/2001
              Business Started Locally:
              9/12/2001
              Business Incorporated:
              9/12/2001
              Accredited Since:
              5/31/2006
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Undercover Tourist
              • Insiderguide, L.L.C
              • BestofVegas.com
              • TicketsatWork.com
              • BestofOrlando.com
              • Beneplace
              • Memberdeals.com
              • Orlandofuntickets.com
              • Showtickets.com
              • Plumbenefits.com
              • EBG
              • Plumb Benefits
              • Orlando Fun Tickets
              • Working Advantage
              Hours of Operation

              Primary

              M:
              8:00 AM - 10:00 PM
              T:
              8:00 AM - 10:00 PM
              W:
              8:00 AM - 10:00 PM
              Th:
              8:00 AM - 10:00 PM
              F:
              8:00 AM - 10:00 PM
              Sa:
              8:00 AM - 10:00 PM
              Su:
              8:00 AM - 10:00 PM
              Business Management
              • Pedro Alvarado, VP, Customer Experience
              • Customer Experience, Customer Service Specialist
              Contact Information

              Principal

              • Customer Experience, Customer Service Specialist

              Customer Contact

              • Pedro Alvarado, VP, Customer Experience
              • Richard Sankar, Senior Manager, Online Reputation
              Additional Contact Information

              Phone Numbers

              Industry Tip

              BBB Tip: Buying tickets to the big game or concert? Don't get scammed

              Customer Complaints

              680 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/06/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              On November 10, 2023 I made a hotel reservation using ticketsatwork. Confirmation attached. The hotel was paid in full using paypal. On November 24, 2023 I arrived at the hotel and was told that ticketsatwork had not submitted my reservation nor contacted them. I called ticketsatwork at that time and was told there was nothing they could do. I had to pay the hotel in full at that time. I then emailed ticketsatwork and they stated they needed an itemized receipt. Advised a receipt would be given at check out. See email attached. Once I received the receipt I contacted them and sent it to them and was told a refund inquiry would be submitted and they would get back to me in 72 hours. Days passed and nothing so I called again and again was told that they would submit an inquiry and that I had to wait. I told them it had already been done and they stated it needed to be done again so it was like starting all over. Since then they have failed to contact me about refunding what I had to pay at the hotel. They were paid via paypal for the hotel, never made the reservation for me, and now Ive paid for a hotel twice and they continue to ignore my request for a refund even after sending them the receipt showing I paid for it.
              Read More

              Customer Reviews

              97 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              NANCY P

              12/08/2023

              I bought a three night stay to The Orleans Las Vegas for Nov, 23, 24, and 25, 2023 thought my Employment Disney"s LifeMart and than 3rd party Tickets at work. I had to leave one day earlier and I called Tickets at Work to get my refund for the day I did not stay. They were not willing to help me and asked for the front desk person I talked to the day when i checked out. I told them, I did not know. They told me the would look into it and let me know in 72 hours. I called them back after a couple of days. Ticketsatwork said they called The Orleans back and asked the person if there was any reason that i could not have stay the day. They told them there was none. First of all I did not go into detail why I had to leave beause it is no bodies business. When I calles Ticketsatwork they treating me like a criminal and asked me at least 10 questions, when they already had all my information, like "that e-mail dosent match the one you used for this account". They kept giving me the run around and i was getting so upset on the phone that my nose started bleeding. I have autoimmune disease and my body was shaking. All over a $100 dollars.I used my ****** credit card for the stay. I ask to speak to there supervisor and they refused. I will Never use there service again. Nancy *******

              Entertainment Benefits Group LLC Response

              12/14/2023

              As a 3rd party this final sale booking comes from a hotel supplier. We have a hotel team that has been reaching out to see if the 1-day refund can be given. We appreciate the guest's patience on this, but we are waiting for a response from the supplier on this matter. 

              Local BBB

              BBB Serving Central Florida

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