Complaints

This profile includes complaints for GolfNow, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GolfNow, LLC

  7580 Golf Channel Dr Orlando, FL 32819-8947

  
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  GolfNow, LLC

  8201 Spinnaker Bay Dr STE B2 Windsor, CO 80528-7534

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I logged into the Grand Prairie, TX Tangle Ridge golf course website a couple of hours ago and used their on-line tee-time reservation system to make a tee-time for next week December 29, 2022 at 11:20 am. As it turns out I had to cancel the reservation. I called the course and canceled the reservation. They informed me that because Golf Now handles their on-line reservation system, I would have to seek the tee-time booking convenience fee ($10.78) refund through them. I called Golf Now customer service and they refused to give me a refund for the convenience of making a tee-time through a website service they provide to the course. Nowhere in the billing portion of the website was there any indication that the convenience fee was not refundable. Especially for a tee-time one week away that had just been made. Golf Now is a big enough company that they should not have to line their profits with web site scams like this. I have been a Golf Now customer for years and on/off member of their various annual promotional levels. It's difficult to accept Golf Now treats long time customers in the fashion much less any customers. Refunding me $10.78 should be no big deal to them. Customer service also refused to just credit my Golf Now account with a gift card credit of that value to be used next time I utilize one of their golf specials. Changes that Golf Now should make are clearly label that a tee-time reservation system is provided by Golf Now not the course itself. Also, anytime a fee is to be charged and will be non-refundable it should state that on the web page next to the fee. Unbelievable a national company like this has to generate income across state lines in this unscrupulous fashion. I realize some corporate type will probably respond with a boiler-plate reply referring me to a fine-print 40-page terms & conditions document absolving themselves of any responsibility. We'll see what happens.

  Business Response

  Date: 12/24/2022

  Thank you for bringing case ******** to our attention.
  
  
  
  As a courtesy we can offer the consumer an account credit in the amount of the fee. The credit is valid for six months and can be applied towards Hot Deal Times on our site.
  
  
  
  Thank you
  
  Member Engagement Team
  
  GolfNow

  Customer Answer

  Date: 01/03/2023

  (The consumer indicated he/she ACCEPTED the response from the business.)
  
  Thank you. I will look for hot deals credit to be applied in my Golf Now website account as a $10.78 reward or available credit at checkout.

• Initial Complaint

  Date:11/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in Golf Now over 60 days ago (likely closer to 90 days). They promised a $40.00 coupon (or discount code) to Taylor Made golf company along with the year membership. The coupon was to come to me after sixty days had passed (presumably hoping consumer will forget or to make it harder to get a refund from credit card company?). Anyway, sixty days passed and I have called twice, which was time consuming. Each time the rep on the phone told me I was in fact entitled to the $40 coupon/code and each time they said I would receive it; they would take care of it. It has now been over a week since the second time (with the rep having told me it would be emailed in a couple days) and nothing has shown up. I start to think it is a scam.
  I want this coupon/discount code NOW or a full refund on golf now or a $40 credit refund, NOW.
  

  Business Response

  Date: 12/09/2022

  Business Response /* (1000, 5, 2022/11/21) */
  Thank you for bringing case********** to our attention.
  
  We have sent the consumer an email containing the TaylorMade voucher and instructions on its use. It was sent to the email associated with their GolfPass account. We do apologize for any inconvenience this has caused the consumer.
  
  Thank you
  Member Engagement Team
  GolfNow
  
  
  Consumer Response /* (2000, 7, 2022/11/22) */
  ***************************************
  Mon, Nov 21, 10:30 PM (8 hours ago)
  to me
  
  They finally gave me the discount -- late as it was-- so I do NOT need to pursue this. Thanks

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Golf now has now put out a policy without notifying its consumers regarding refunds and hot deals.
  
  This policy is now not allowing hot deal refunds for any sort of cancellation. I booked a round for well over 300$ and did not realize I did not have enough players to fulfill the reservation. I immediately cancelled (6 days prior to the date of play) and expected to be refunded the money.
  
  This policy only refunds this money if the course is closed due to bad weather, which will not happen this coming weekend. They give you a credit that you can only use for hot deals for the next 6 months which will not happen for me. One is b/c hot deals are not readily available and its going to be winter here for the next 6 months. They said they can look to extending this 6 month credit if not used, but only after the 6 months is up. This is a an incredible amount of money for me. This has to be remedied.
  

  Business Response

  Date: 12/12/2022

  Business Response /* (1000, 5, 2022/11/13) */
  Thank you for bringing case ********* to our attention.
  
  Our Hot Deal cancelation policy has received no major revisions over the past few years. It is and has been non-refundable unless the golf course is closed due to weather.
  
  As a one-time courtesy, the consumer's account credit has been deactivated and the consumer's credit card has been fully reimbursed for the booking. Refunds may take 3-7 business days depending on the financial institution. The refund was processed on 11/10/2022.
  
  Thank you.
  Member Engagement Team
  GolfNow

• Initial Complaint

  Date:11/06/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked Ventura golf course for November 4th at 12.40. After travelling from Scotland I dropped my wife off at the mall and proceeded to the course but was informed by the pro shop that it closed to the general public.
  They also said that golf now were aware and apparently had cancelled all other tee times booked apart from my own. I would have thought that a sweeping cancellation would have encompassed me and allowed me to book an alternative venue rather than having to endure the ignominy of an afternoons shopping with my wife.
  

  Business Response

  Date: 11/22/2022

  Business Response /* (1000, 5, 2022/11/08) */
  Thank you for bringing case #******** to our attention.
  
  We would like to offer our apologies to the consumer. While we strive for customer satisfaction, we are not infallible. The consumer should have been made aware of the course closure in a prompt manner befitting GolfNow.com. We have fully refunded the consumer of their reservation on 11/6 back to their original payment source. Please note that refunds may take 3-5 business days depending on their financial institution. We have also offered the consumer a $10.00 promotional code to use on a future Hot Deal reservation, but the consumer declined.
  
  Thank you
  Member Engagement Team
  GolfNow
  
  
  Consumer Response /* (3000, 7, 2022/11/08) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  In light of the inconvenience suffered as a result of golfnow incompetence my planned itinerary was disrupted and I don't believe a paltry offer of $10 credit is a sufficient apology for lack of infallibility, probably wouldn't even pay the gas.
  I believe a replacement gratis booking is the least golfnow can provide as a sincere way of apologising for a ridiculous oversight.
  
  
  Business Response /* (4000, 9, 2022/11/09) */
  We can extend to the consumer two(2) $20.0 promotional vouchers as a courtesy. These codes are valid on Hot Deal bookings on GolfNow.com, Monday-Thursday, 12pm and later. The codes are stackable and will expire 365 days after the date of issuance. If the consumer accepts these codes, they will be sent to the consumer via email.
  
  Thank you
  Member Engagement Team
  GolfNow
  
  
  Consumer Response /* (4200, 11, 2022/11/12) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Ok, all I ask is that golf now attempt to put themselves into my shoes, you book a course recommended to you some time ago, drop your wife at the mall and arrive at the course where the caddy aster arrives at your car with a buggy for your clubs. Enter the pro shop excited at the prospect of a round of golf only to be told that the course was closed to visitors and I should have been informed by golf now as all other bookings had been. If you had been following this and you are a golfer then you will understand the frustration and anger I felt when I arrived at the course.
  I am visiting again between May 4th and 13th next year, I would be happy with a gratis round of golf at Ventura as means of restitution for the reasons detailed above. This I believe is a fair resolution to the issue caused solely by golfnow and in which I was purely a victim.
  
  
  Business Response /* (4000, 13, 2022/11/14) */
  The consumer has been fully refunded for their reservation. In addition to this, the $40.00 in offered promotional codes exceeds the initial cost of their round and would be valid for 365 days, permitting usage in May of 2023 as the consumer seeks. We do not possess the means to provide free rounds of golf to our consumer base; not even our GolfPass VIP members receive such benefits. The offered promotional codes are still available if the consumer wishes to accept them.
  
  Thank you
  Member Engagement Team
  GolfNow
  
  
  Consumer Response /* (2000, 15, 2022/11/15) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I accept the offer by golfnow, I would have rather had a guaranteed replacement teetime for the same club as I was left disappointed with. My assumption of the business model of golfnow was that , in return for administering teetimes they received an allocation which were sold as "hot deals" and therefore the simplicity of offering one of these seemed common sense.
  I hope that golfnow realise the frustration that their fallibility on occasion causes to golfers should mean that a vehicle for adequate reparation is instigated rather than having to refer to the B.B.B.

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - 10/9/22 6:00 AM made tee time reservation in web site for F 10/14 2:30 PM. Site did not indicate that the reservation transaction was with GolfNow.com
  - 10/11/22 7:47 & 7:54 AM - Called ********** Golf (954)431-4545 to cancel. I was told I had to cancel with GolfNow, their site's operator. Checked GolfNow's app which did not show the reservation
  -10/11/22 8:00AM Called back. Told me that as reservation did not show in GolfNow I would not be charged, and that they were cancelling on their side.
  - Thu, Oct 13 at 2:36 PM email from GolfNow reminding of reservation. Referral to (954)431-4545. Link in email to "Visit our Web Site" took to error page "We couldn't find the page you were looking for."
  - 10/13/22 3:56 PM Called Holly brook Golf (954) 431-4545. I was told that I did not show in their tee-time sheets for the tee time in question and someone else had it now, therefore my the tee time reservation had been canceled. That I was receiving the email from GolfNow likely due to a glitch on the system, and that I would not be charged.
  - Mon, Oct 17 at 9:18 AM received an email From GolfNow. "********** Golf & Tennis Club has notified us that you did not arrive at the course for your scheduled tee time on Friday, October 14, 2022. ********** Golf & Tennis Club requests that we collect the green fees for no-show tee time reservations. Your credit card will be charged in the amount of $120.00."
  - Credit card charge made. 10/17/22
  - 10/17/22 around 2:30PM Open a chat with GolNow. "Amanada" Who said they called ********** and they said they do not have record of the cancelation, therefore they do not accept my claims. GolfNow said they can not refund the charge.
  I started a dispute with my credit card
  Notes: Call logs in my mobile phone. I do not have recording of the calls nor the names of who I talked to. As of today. GolfNow does not show the reservation. GolfNow does not show a record of the chat.
  

  Business Response

  Date: 11/09/2022

  Business Response /* (1000, 5, 2022/10/19) */
  Thank you for bringing case ********* to our attention.
  
  The consumer booked their reservation on the golf course's website. As we only power the course's software, we are not responsible for cancellations as our platform was not used. The no-show charge was the decision of the golf course in accordance to their policy. We are not able to refund it without their approval.
  
  Thank you
  Member Engagement Team
  GolfNow
  
  
  Consumer Response /* (3000, 7, 2022/10/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I tried to cancel on GolfNow's (GN) Platform as indicated by ********** (The Course) and as GN claims, however the teetime was not listed, therefore I could not cancel, the reason and justification GN is using for their charging for no-show.
  I did not initiated nor was aware that the transactions with the Course's website was with GolfNow. Furthermore, the email confirming the reservation referred me to the Course's website -which does not operate- and to the course's phone number, which I called and with whom canceled.
  At no fault on my side, I'm being bumped around between ********** and GN for whatever relationship they have. I am in between their dealings, which are not my responsibility nor I am a part to.
  That being the case, then GolfNow should nor charge me. They should not be able to pick only the parts of the transaction that are convenient to them, and the avoid the responsibility for what is not.
  GN should credit me and deal with their contractual client, **********.
  For reference, I also open complaint #******** against ********** with BBB, and ********* with the Federal Trade Commission, against both GN and the Course.
  
  
  Business Response /* (4000, 9, 2022/10/23) */
  The consumer did not use our platform to book the reservation. They booked using the golf course's website. We power ********** Golf Course's software. We do not decide their times, prices, or policy. As such, we also do not determine the golf course's no-show practices and can not override their decisions.
  
  Thank you
  Member Engagement Team
  GolfNow
  
  
  Consumer Response /* (4200, 11, 2022/10/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  GolfNow is just repeating themselves
  I tried to cancel on GolfNow's (GN) Platform as indicated by ********** (The Course) and as GN claims, however the tee time was not listed, therefore I could not cancel, the reason and justification GN is using for their charging for no-show.
  I did not initiated nor was aware that the transactions with the Course's website was with GolfNow. Furthermore, the email confirming the reservation referred me to the Course's website -which does not operate- and to the course's phone number, which I called and with whom canceled.
  At no fault on my side, I'm being bumped around between ********** and GN for whatever relationship they have. I am in between their dealings, which are not my responsibility nor I am a part to.
  That being the case, then GolfNow should nor charge me. They should not be able to pick only the parts of the transaction that are convenient to them, and the avoid the responsibility for what is not.
  GN should credit me and deal with their contractual client, **********.
  For reference, I also open complaint #******** against ********** with BBB, and ********* with the Federal Trade Commission, against both GN and the Course.
  
  
  Business Response /* (4000, 13, 2022/10/25) */
  When reviewing the consumer's account, we see the active reservation made through **********'s platform. We are capable of viewing reservation*********** due to us powering the golf course's software, but we have no say over the reservation and the associated policy. We did not set the time, price, or any other factors in its regards. The reservation and the collected fees do not belong to GolfNow. Only reservations booked directly through our third-party platform are under our direct jurisdiction. This reservation was not made through GolfNow.com. We can not speak on **********'s behalf as to why they did not see the teetime or why the no-show charge was processed in those regards.
  
  Thank you
  Member Engagement Team
  GolfNow

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged in the amount of $99.00 to my credit card for the Golfnow - GolfPass program which I did not request and/or agree to purchasing. I contacted my credit card company as I assumed that this transaction had been a mistake. Golf now responded saying that I did authorize the transaction and provided a multitude of incorrect information as "proof." They also said that they sent me a confirmation of the purchase, which I did not receive. When I contacted golf now I spoke to an employee who just said "yeah we get a lot of these calls, nothing I can do on my end unfortunately." I don't understand how a company can just steal $100 from a customer for a service that they did not request or use.
  

  Business Response

  Date: 10/21/2022

  Business Response /* (1000, 5, 2022/09/22) */
  Thank you for bringing case #******** to our attention.
  
  
  
  After reviewing the consumer's account, we were able to locate the charge in question. We have processed a refund in the amount of $107.43 to their original form of payment.
  
  
  
  Please allow the refund 3-5 business days to reflect on the consumer's statement.
  
  
  
  Thank you,
  Member Engagement Team
  GolfNow

• Initial Complaint

  Date:09/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to book a number of Hot Deals over the weekend. GolfNow advertises tee times that have already been booked, and does not remove them in a timely manner. After going through the booking process FIVE separate times, I finally was able to complete and confirm a paid tee time. Monday morning, my bank statement reflected my successful tee time, along with the four other tee time charges that were not available when I tried to book them. The hold on my account exceeds $300. When I contacted GolfNow customer service, they were less than helpful, telling me that my funds would be released within 48 hours IF the tee times were not successful. Why would I book 5 different tee times for 5 different courses at the same time on the same day? I told them I need the funds released but Mpho declined and said there was nothing he could do, and that I needed to just wait for the charges to "fall off" of my account within the next couple of days. The method of placing holds on customer accounts for tee times that cannot be scheduled is wrong. Being unable to mitigate this situation immediately is extremely frustrating and inconvenient
  

  Business Response

  Date: 10/19/2022

  Business Response /* (1000, 5, 2022/09/19) */
  Thank you for bringing case #******** to our attention.
  
  GolfNow makes every attempt to provide a user-friendly experience when using our platforms. In general, when a booking is made on our website, the booking will be removed when it is no longer available. However, communication between our 3rd party website and the golf course varies and can result in delays. We do apologize for any inconveniences caused by posted inventory on our platforms not updating in a timely manner.
  
  In regards to the pending charges, a bank or financial institution may place a hold on a consumer's card in relevance to the attempted booking(s). As the charges are not tied to a booked reservation, they fall off. The time it takes varies and is not a matter we have control over. We can not expedite the reversal of a pending charge, nor impact the release as we do not possess the funds. We can only refund what we receive and a pending charge is not received payment.
  
  Thank you
  Member Engagement Team
  GolfNow

• Initial Complaint

  Date:08/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Golf Now manages the tee time bookings for ************** Golf Course in Union County,NJ. As soon as the booking slots open, when I select a particular tee time that is open and then move to the next step, at that point almost always, the app says that tee time is no longer available. This is wrong. Once it shows as available and I click on it, that should be mine for at least a minute. What is the point of allowing me to pick a time and then 2-3 seconds later saying "oops sorry, that tee time is no longer available" ? Please fix this issue.
  

  Business Response

  Date: 09/26/2022

  Business Response /* (1000, 5, 2022/08/29) */
  Thank you for bringing case ********* to our attention.
  
  Checkout errors can occur for several different reasons; the most common one being unavailable inventory due to communication errors. These errors are generally caused by the tee time slots already being filled but not immediately reflected on the booking platform. This happens as a result of the course's tee sheet software not synching fast enough to match actual availability. While checkout errors are common, we are working constantly to reduce these and improve the customer experience. We apologize for the inconvenience this has caused.
  
  Thank you
  Member Engagement Team
  GolfNow

• Initial Complaint

  Date:08/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted a tee time for 8/21/22 from GolfNow and was purchasing as a guest. They listed a price of $14.xx. When paying for the reservation, they added on taxes and a "convenience fee" to make the total $20.14. When I got the confirmation page, it listed a teetime date of 8/23/22, not 8/21/22. I immediately tried to cancel via their website but there was not way to do that. I contacted them through chat and by phone to get a refund. They first said they don't give refunds to guests. Then they said they would go ahead with a refund but they had to set up an account for me first. After some back and forth with the reps, they refunded me $16.34 ($14.xx + tax) but not the $3.80 convenience fee. I realize this is a small amount but it is still not a full refund. They offered a credit but I really don't want to do business with a company that changes dates, times, and unknown charges. This is the second time they changed times on me. I'll not use them again.
  

  Business Response

  Date: 09/14/2022

  Business Response /* (1000, 5, 2022/08/23) */
  Thank you for bringing case #******** to our attention.
  
  Depending on local and state laws, taxes may be applied to bookings made on GolfNow. All bookings made on GolfNow are subject to our convenience fee. All applicable fees, as well as reservation details such as the name of the course and selected date are able to be reviewed before agreeing to our policy and purchasing the selected teetime.
  
  As a courtesy, we are refunding the consumer their convenience fee. Convenience fees are normally nonrefundable unless the golf course is closed. This refund will reflect on the consumer's statement in 3-7 business days.

• Initial Complaint

  Date:08/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint regarding non refundable convenience fee charged with my order for tee times at Bear Golf in Big Bear, California. Bear Golfs website does not state I am booking through Golf Now when placing the order nor does it state convenience fees are non refundable. Two tee times were cancelled in accordance sith their policy but golf now will not refund the convenience fees; $4.95 x 2. I have contacted Bear Golf and Golf now directly. I would like a credit to my ***** credit card account.
  

  Business Response

  Date: 09/06/2022

  Business Response /* (1000, 5, 2022/08/22) */
  Thank you for bringing case ********* to our attention.
  
  GolfNow powers Bear Golf's online golf booking engine. However, the course itself sets all of the booking parameters, including their prices and policies. The consumer booked directly on the golf course's website. As a result we are unable to provide refunds on the course's behalf. The consumer will have to reach out the golf course directly for assistance with this request if they disagree with their convenience fee policy.
  
  Thank you
  Member Engagement Team
  GolfNow
  
  
  Consumer Response /* (3000, 7, 2022/08/23) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Bear Golf Course's website does not indicate the "convenience fee" is non refundable, nor does Golf Now and I have expressed my dissatisfaction with Bear Golf's web master directly. The Course also stated they have no control over the fees charged by Golf Now and I had to take it up with them.
  It is obvious I booked two rounds of golf within 10 Minutes of each other. I realized immediately the first booking was for 18 holes and we only wanted to play nine holes, so I booked again assuming Bear Golf would make an adjustment at the course when I paid for the rounds upon arrival.
  Golf Nows cancellation policy specifically states I can cancel as long as it's within 24 hours, I cancelled within minutes; no refund of convenience fee regardless. I would be happy if Golf Now would refund one of the two convenience fees charged on my card within a few minutes of each other, and I will consider this a good lesson learned. Thank you for your consideration.
  
  
  Business Response /* (4000, 9, 2022/08/24) */
  GolfNow's website does state that a convenience fee is charged for every booking and that it is only refundable if the golf course is closed the day of play. This information is can be found in our FAQ section under "transactions."
  
  However, the consumer did not use GolfNow's website to make a booking. The booking was done on Bear Creek's official website. If the consumer wishes to have any convenience fees refunded, they need to consult the course directly.
  
  Thank you
  Member Engagement Team
  GolfNow
  
  
  Consumer Response /* (4200, 11, 2022/08/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  No resolution offered by Golf Now, they took my money, not Bear Golf. I will not proceed further, consider this a lesson learned and will not use Golf Now's services in the future. Thank you for you assistance.