Complaints

This profile includes complaints for GolfNow, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GolfNow, LLC

  7580 Golf Channel Dr Orlando, FL 32819-8947

  
• 

  GolfNow, LLC

  8201 Spinnaker Bay Dr STE B2 Windsor, CO 80528-7534

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a round of golf for 3 players on march 28th 2023 for $121.95. Round was cancelled by either golf now or by the course on march 31st (no one has been able to tell me who actually cancelled on the 3 separate times I have called golf now customer service line). I was notified by email letting me know the cancellation was being processed. I promptly called customer service who informed me they had not cancelled it and it must have been the course they would have to investigate and then Call me back. A number of days passed and they still had not called me so I called them informing them that I would like my money refunded to my original payment since I did not cancel and the course was open for play. According to terms/ conditions on the website, they will issue a golf now credit “ if cancelled by me or if the course is closed on day of play” both of which were not the case. They have issued a GolfNow credit which expires in 6 months, I have contacted them again and they were to call me back ( 5 days ago were supposed to call me.. still waiting) I am tired of the run around and feel this is a shady practice to force me to have a golf now credit instead of refunding the money back to my original payment method. I do not ever plan to use this service again after this fiasco and I hope the BBB can get me the result of a full refund to my credit card.

  Business Response

  Date: 04/26/2023

  Thank you for bringing case ********* to our attention.

   

  After investigating reservation #*********, we believe it was generated in error. The time is listed as 11pm, which the course has confirmed isn't a playable time and 11am does not exist. Their times go from 10:58 to 11:05 as they have seven minute intervals separating them. As such, the teetime likely removed itself as a recognized error. However, this rare error does not automatically issue a refund or credit.

  We have reversed the credit and fully refunded the consumer. Please allow the refund 3-7 business days to reflect on their account. We are also taking steps to ensure errors like these are not repeatable. We apologize to the consumer for the inconveniences caused.

   

  Thank you

  Member Engagement Team

  GolfNow

  Customer Answer

  Date: 05/12/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: it has been over 15 days since the funds were supposedly refunded. I contacted my credit card today 5-12-23 to see why the money has not been refunded as of yet and to check on a possible hold. ( as indicated by merchant in the previous response) Discover customer service informed me they have no record of a refund being issued by the merchant. I have opened a dispute regarding this issue which the credit card company has also informed me that the merchant has not responded to the request of my dispute after the 30 day period as required by discover. This is a shady company with horrible customer service. I want my refund as promised, still waiting, just like I am still waiting on a customer service representative to contact me back regarding this issue. I will continue to reject this company until they accept responsibility for the negligence on their part or and issue me a full refund and perhaps an apology for the runaround they have given me just to get refunded. Horrible customer service given for a long time user of the Golf Now booking system! 
  
  
  
  Sincerely,
  
  
  
  ******* ********

  Business Response

  Date: 05/17/2023

  GolfNow has indeed released the funds tied to this reservation back to the consumer. If the consumer had begun the process of disputing the charge prior to our attempted refund, this may have caused a delay or hold on the refund. Therefore, GolfNow will work with the consumer's financial institution to the best of our ability to ensure the consumer is properly reimbursed.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  Date:04/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to GolfNow last year, and I was unaware that each time I cancel the tee time, I do not get a refund, I get a credit for another "Hot Deal" tee time. Each time I try to utilize these credits, I get a "method not allowed" error. This is due to Golf Courses not allowing the credit as a method of payment, and Golfnow has suggested that I call in and they will book it manually for me. This is not acceptable, I did not purchase this online booking subscription just to have to call in each time for a call center, that is only open until 2PM in my area.
  
  I'd like a refund of the credits I have back to my card, since the program is not working as advertised. Golf courses are leaving that platform, and even the ones left do not accept these credits.

  Business Response

  Date: 04/19/2023

  Thank you for bringing case #******** to our attention.

   

  Hot Deal reservations are nonrefundable unless the golf course is closed due to weather the day of play. This is outlined in our cancellation policy which can be located in several places on our site, including the checkout screen before finalizing a purchase. Cancellations outside these parameters result in a balance being added to the GolfNow account of the consumer. The GolfPass+ membership does not override this policy, nor does it suggest a refund will be bestowed in the terms or the benefits of the membership. GolfNow account balances are applicable towards the purchase of Hot Deal reservations and the balance is valid for six (6) months after the date of issuance.

   

  Thank you

  Member Engagement Team

  GolfNow

  Customer Answer

  Date: 04/22/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I do not believe you read through my complaint. The complaint is that the golf courses do not allow for "credits" to be used to purchase tee-times, and therefore anytime I want to purchase a tee-time, I must make a phone call into a call center that closes at 2pm my time. Based on your response, it does not appear you read through my complaint and merely copy and pasted terms and conditions. I will follow up with the Arizona Attorney General if I receive another default response that does not apply to my situation. 
  
  
  
  Sincerely,
  
  
  
  ******** *******

  Business Response

  Date: 04/26/2023

  We are uncertain as to what prevented the consumer from utilizing their credits. Credits apply to Hot Deal reservations and the state of Arizona and courses within it possess no specific regulations against the use of our credits.

  After checking the consumer's account, we see that they have recently exhausted all of their active account balance on recently made reservations. We can not refund credits that no longer exist, nor will future credits be converted into a refund if the cancellations take place under our regular policy. Unless the course is closed due to weather on the day of play, account credits will still be issued.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  Date:03/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/24/23 I booked a tee time on the North Shore Golf Course's website. I reviewed the cancellation policy because I knew I might need to change the booking at some point. The website says you need to cancel 24 hours before your tee time.
  
  I canceled about 4-5 days before the tee time. The course requires you to call them for cancellations, which I did. The course cancelled the tee time and said Golf Now will be notified. I asked why Golf Now needed to do the refund and I was told that all bookings go through them. I asked if the booking fee would be refunded and they said yes.
  
  The North Shore website does not tell you that they are using Golf Now for the booking. I thought companies were required to alert consumers if they were being directed to another website. A little time passed and I did not receive a refund so I called Golf Now. The rep said that the Golf Now policy stated that booking fees are not refundable. I told the rep that the website says you must cancel before 24 hours and that it does not say anything about the fee not being refundable. The rep continued to tell me what the Golf Now policy was. I logged onto the website and read the cancellation language to the rep, who told me what the Golf Now policy is. I shared with her again that the Golf Now policy is not on the website. I asked to talk to a supervisor or manager and she said one wasn't available. I asked if they could call me back or I could wait on hold until they were available. The rep said there is no one else that I could talk to. I explained the situation one more time and the rep didn't care.
  
  I'm attaching screen shots of the cancelation policy on the emails and the website. I have to imagine it is illegal to hold consumers accountable to a third party's policies if they are not shared.

  Business Response

  Date: 03/29/2023

  Thank you for bringing case #******** to our attention.
  
  GolfNow charges a convenience fee on all reservations made on our platform. They are only refundable if the golf course is closed the day of play. Our policy in regards to the convenience fee are listed under our FAQ. We will provide a direct link to the FAQ as well as attach screenshots showing the policy for our convenience fees.
  
  ***************************************************

   

  Thank you

  Member Engagement Team

  GolfNow

  Business Response

  Date: 04/04/2023

  North Shore Golf Club is responsible for the formatting of their website and app, including the verbiage on how information is presented. While they utilize GolfNow's software for their booking needs, this is not underlined directly on their website. The consumer has been fully refunded for their convenience fee as a courtesy.

   

  Thank you

  Member Engagement Team

  GolfNow

  Customer Answer

  Date: 04/05/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I encourage GolfNow to work with many of their partner courses because the formatting and presentation of info is the same, which tells me the courses are using a template provided by GolfNow. For example, courses in Orlando with the same issue include Celebration Golf, Orange County National, Deer Island, North Shore, Falcon's Fire, and many more. It's disappointing that GolfNow keeps deflecting and denying the issue versus trying to fix the issue. I appreciate the refund but will take my business elsewhere in the future.
  
  
  
  Sincerely,
  
  
  
  ********* *****

• Initial Complaint

  Date:03/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2 2023,
  
  I reserved a Florida course tee times for a group of four people at a cost of nearly $488. I made the reservation one month in advance. Two of the players from Pennsylvania had to cancel their travel plans so I called golf now 3 weeks prior to the tee time to cancel my tee time. Only then did I find that rather than apply the credit to my credit cards they gave me a $488 credit on Golfnow that expires in 6 months if I do not use. I do not think this is an appropriate business practice and I will be warning everyone about this. I’m not sure if I will ever get a credit on this money!

  Business Response

  Date: 03/13/2023

  Thank you for bringing case #******** to our attention.

   

  If this is in regards to reservation **********, the consumer has already been refunded as of 3/6. Please note that this is a courtesy as our policy states Hot Deals reservations, which the consumer had, are only refundable if the course is closed the day of play. As refunds generally take 3-7 business days, the consumer should have already received their refund.

   

  Thank you,

  Member Engagement Team

  GolfNow

• Initial Complaint

  Date:02/27/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a tee time through Arizona Golf Resort on February 14th, for February 17th. On February 15th, 8:30 AM, I called Arizona Golf Resort and canceled the tee time. Golfnow had already charged my credit card for 238.26$. The course canceled the tee time, but Golfnow is refusing to refund the charge, claiming that I hadn't canceled the tee time. I have a record of calling the course on February 15th. They did not inform me of any requirement to contact Golfnow as well at the time of cancelation. I have talked to both Golfnow and the course, to no satisfaction.

  Business Response

  Date: 03/05/2023

  Thank you for bringing case #******** to our attention.

   

  If this is in regards to reservation *********** we processed a full refund on 2/27/2023. If the consumer has yet to see a refund, they should contact their financial institution.

   

  Thank you

  Member Engagement Team

  GolfNow

  Customer Answer

  Date: 03/06/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***** ************ I received for x-mas $1,000 e-gift card from my sister for *********** They will not honor the gift card.

  Business Response

  Date: 02/16/2023

  Thank you for bringing case #******** to our attention.

   

  Upon reviewing the gift card numbers the consumer provided, each gift card (the limit is $250.00 per egift card) has an available balance of $0.00. We ask the consumer to reach out to whom they received the gift cards from if they believe this to be a mistake.

   

  Thank you

  Member Engagement Team

  GolfNow

  Customer Answer

  Date: 02/21/2023

  Thank you.  However thats  only 3 e-gift  cards.  I have  a  total of 4 e-gift cards.
  
  
  
  Sincerely,
  
  
  
  ***** ***********

  Business Response

  Date: 02/26/2023

  We have located and looked into the remaining giftcard. It also possesses an empty balance.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  Date:02/15/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $24.34 to GolfNow to reserve a tee time at Cobblestone Golf Course on the 17th of January, 2023. This was the day I reserved the tee time, not the day I was planning on playing. Their policy states that if the course is closed due to weather you may be issue a refund and this was the case for the day I had booked to play. The only issue was, I was never able to cancel/ request a refund as the never gave me a confirmation email of my transaction. I have tried to reach out to them via the only email resembling customer support I could find but its been over two weeks and no reply. It seems like this is a common issue for this company. So no effort has been made to resolve this issue because it seems GolfNow prefers to not provide anyway for you to contact them with any discrepancies. I would just like my $24.34 back. I have spent far too much time trying to figure out how to contact them.

  Business Response

  Date: 02/16/2023

  Thank you for bringing case #********

   

  Cobblestone Golf Course has confirmed they were open and playable at the time of the consumer’s reservation. However, the reservation belongs to the course and is subject to their policies, not GolfNow’s. Cobblestone has approved a refund of the consumer’s deposit, and GolfNow is refunding the transaction fee as a one time courtesy. The consumer will be refunded $24.34 back to their original credit card. Please allow the refund 3-7 business days.

   

  Thank you

  Member Engagement Team

  GolfNow

  Customer Answer

  Date: 02/17/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would just like to make it known that yes they were open but were bot operating to the requirements for what I reserved. I made a reservation for 4 with carts and due to the weather we would have had to walk the course. Anyway, thank you for the refund.
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:01/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday January 5th,2023 I ended up booking a tee time for 3 people at ******************* course here in ***********, ***** for Saturday January 7th, 2023 at 12:20PM. When cancelled days before, they said they would issue a refund but only credited my account for the amount ($192.75) in which the amount can only be used for Hot Deals on their website which is highly unlikely given the high demand of the Hot Deals. I have tried to book Hot Deals since, and every single time the tee time is no longer available so the only remedy here would be to issue back my refund so I can go about my days. There customer support is outsourced and is of no help given certain policies instructed by Golf Now LLC. Please remedy the situation by issuing refund for the full amount to my bank account from my Golf Now account and as a long term solution please revise the refund policy for your business. This is clearly a common issue judging by the complaints on the BBB page.

  Business Response

  Date: 01/19/2023

  Thank you for bringing case #******** to our attention.

   

  The consumer booked a Hot Deal reservation. Hot Deals are nonrefundable unless the golf course is closed due to weather. Hot Deal reservations are credited to the consumers account if they are canceled 24+ hours in advance of the tee time, Tee Time Protection was purchased on a Hot Deal or if the consumer is a GolfPass+ member with at least one of their ten (10) free Tee Time Protection credits available to use. Due to this, the consumer does not qualify for a refund. As compensation in accordance with our policy, the consumer received an account balance valid for a future Hot Deal reservation. The balance is available for six months after issuance and the available balance of the consumer is not set to expire until July of 2023. We do understand the demand for Hot Deals is great, which can result in sold-out bookings for them. However the consumer still has ample time to find a reservation in which to use their credits.

   

  Thank you.

  Member Engagement Team

  GolfNow

• Initial Complaint

  Date:01/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Golf Now and Teeoff ( both the same company) issue reward dollars to use for future purchases as a incentive to book through them . These can only be used to book " hot deals" -- at better than usual prices. I have continually experienced a situation where I try to book the hot deal time the computer reports " checkout error" When I call Golf now for help they say that they will " contact the course for an override" Then golf now ultimately calls me back and says the " override was denied by the course " or " The golf club blocked the tee time" This is not accurate I call the courses and they advise that the times are there and able to be booked by Golf now In the last 3 days I contacted 2 separate golf clubs that I had attempted to book and whom I had had unsuccessful attempts and who were reported to me by Golf now as having refused the booking . In my most recent contact ( today January 4) with a golf club in ******* who were accused by Golf now as not honoring the hot deal booking I was told by the pro shop that golf now had NOT called for an override or at all , and that the in fact the desired time was still on the books as available , The course explained that in fact no override was needed and that the requested time was a time that the club had offered to Golf Now . The course advised it was required to offer 4 tee times a day ( presumably in return for advertising That particular date and time ( and in fact the next 3 days at the same time) were " golf now times" for which the course was awaiting bookings It appears clear that golf now in fact is not allowing its customers to book and to savethemselves the expense of customers getting a preferred deal and also getting to use their reward points . All of the checkout error problems are occurring for ******* bookings and I have verified directly with the club pro shop that Golf now/Tee off are not being accurate in blaming the club for not honoring them

  Business Response

  Date: 01/06/2023

  Thank you for bringing case ******** to our attention.
  
  Checkout errors can occur for several different reasons; the most common one being unavailable inventory due to communication errors. This happens as a result of the course's tee sheet software not synching fast enough to match actual availability. While checkout errors are common, we are working constantly to reduce these and improve the customer experience. When these errors occur we do contact the course to request an override. This override can be approved or denied based on the courses discretion and policies. We apologize for the inconvenience this has caused.

  Customer Answer

  Date: 01/06/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The response does not address the facts. If there is a computer sync problem that requires Golf now staff to call for a override then this computer sync problem is occurring with at least 5 courses that I have called. That problem would seem to be with Golf Now who should not advertise "deals" and promote their business if their infrastructure is faulty. But more to the point I do NOT accept that the Golf now staff are actually MAKING override calls -- I have contacted two golf courses who advised that they received NO call from Golf now -- that the times were still in place and available. I believe that Golf now is simply ignoring the problem nd not following up . I can't say whether this is based on a direction from Golf Now management or from a case of the follow up staff not doing ter job. What ever the reason the golf now system is broken and does not deserve our business

  Business Response

  Date: 01/12/2023

  GolfNow and our associated properties, subsidiaries, and technologies are not infallible. Our teams are working to improve consumer experience in every department. Notably, checkout errors and their occurrences are a more frequent and varyingly complex issue we are working towards resolving. Not every circumstance that causes these checkout errors are the same and the attempted solutions may also yield different results and success rates. We again apologize for the inconvenience caused.
  
  Thank you
  Member Engagement Team
  GolfNow

• Initial Complaint

  Date:12/30/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thursday December 29, 2022. Confirmation number *********. My friend and I booked a round in Mobile, AL just after Christmas. It was an hour drive from where we live. When we got to the course, we were told there was a multi-day tournament and the course was closed. It was a busy golf day, and we couldn't get a tee time anywhere else. I called a nearby course, and they said the same thing happened to about 20 golfers the day before. Obviously, we weren't the first ones to have paid for a round of golf at a closed course. I called GolfNow and waited on hold for 30 minutes. I spoke with a representative who I had trouble understanding because he had a very thick accent and there were multiple dogs barking in the background for the duration of the call. He was able to refund my money after he called the course. I asked him for some type of credit because we drove an hour (each way) and lost a day of golf. He said he had nothing to offer. It was a waste of gas and time. I think golfnow needs to be more proactive in preventing instances like this, and they need to more reactive when things like this occur. Good customer service would have been for golfnow to find us another place to play near our location at no additional charge. Instead, I got my money back with a "sorry, too bad" response.

  Business Response

  Date: 01/06/2023

  Thank you for bringing case ******** to our attention.
  
  
  
  We do apologize for any inconvenience this caused the consumer. We strive to ensure reservations offered on our website are accurate to the courses availability. As a result, we can extend to the consumer three(3) $20.00 promotional vouchers as a courtesy. These codes are valid on Hot Deal bookings on GolfNow.com, Monday-Thursday, 12pm and later. The codes are stackable and will expire 365 days after the date of issuance. If the consumer accepts these codes, we will send them to the consumer's preferred email.

  Customer Answer

  Date: 01/09/2023

  (The consumer indicated he/she ACCEPTED the response from the business.)