Reviews

Review Details

• Review fromTonyia W

  Date: 08/08/2025

  1 star
  I have rented many cars, but this was the worst and most expensive rental I have ever had. They don't even deserve a 1 star. I rented a car from Green Motion in *******, ************************. on July 16th. I will never rent from this place again. I waited in line for over 40 minutes; there was only one attendant at the desk. I had to use their insurance because they wouldn't accept mine, costing me $376.35. I paid ahead for a ****** Rouge and was downgraded to a ****** kick because nothing equivalent was available, spending ******. When I complained about it, they returned to me *****.I declined the use of their easy pass, I read and understood I would be charged a $39 fee if I had received a violation. I accrued ***** in toll fees, not a problem; but they charged me additional fees totaling $195.00 calling them violation fees. When I called to inquire a lady who did not speak very clear English told me that was the fee. I was not given a supervisor to speak with when requested. I inquired about what the violations were, there were no violations, she said it was because I did not use the easy pass and I had acquired toll fees. Total charges were $250.70. I had this car for 16 days and spent $1,215. on this rental. I've rented a full-size SUV for month and spent less on it. This was the most expensive rental I have ever had, customer service was horrible people working there but no one communicated to customers waiting in line, not even a complimentary bottle of water for patience, just horrible. I hope this review was helpful in helping you decide whether to do business with this company. I advise you dont do it!I also noticed:Green Motion Car and Van Rental is NOT a BBB Accredited Business.

  Green Motion Car and Van Rental

  Date: 08/11/2025

  Hello Due to limited availability, a ****** Kicks was provided at the time of rental. A downgrade adjustment was refunded to you.Regarding, Toll Violations & Associated Fees: The rental agreement signed outlines our toll and violation policy, which states that when our Toll Pass is declined, any tolls incurred will result in the toll amount plus applicable administrative fees being charged to the renters account. These charges are not discretionary and are applied uniformly to all customers as per company policy.We regret that the rental experience did not meet the customers expectations; however, the charges in question were applied correctly and transparently under the terms of the agreement the customer reviewed and signed at the time of rental.

• Review fromBrian D

  Date: 07/17/2025

  1 star
  Green motion car rentals uses a bait and switch approach. I purchased a car rental for 3 1/2 days for $72 on Priceline. When I go to pick up the car and I reject their insurance offer, they make you show them your coverages on your insurance. Then they told me that I did not have enough coverage for property damage. Then they proceeded to charge me an additional $275 to add on that insurance or else they would not rent the car to me. I will never use them again.

  Green Motion Car and Van Rental

  Date: 07/18/2025

  Dear Mr. **************** you for reaching out to us.We were unable to locate a rental under your name at our ******* location. If you believe there may be an error or would like to provide additional details, please feel free to contact us directly at ****************************************************************** so we can assist you further.If your rental was with a different location, we kindly ask that you remove or update your review, as we are unable to address issues related to other branches.Thank you for your understanding.

• Review fromMatthew W

  Date: 07/08/2025

  1 star
  This place is a scam. Over charged us. Rented us a vehicle full of garbage. Theyre supposed to have someone at the desk 24/7 but there was no one there for 6 hrs. Probably the worst experience Ive ever had with a business. I dont know how these people sleep at night.

  Green Motion Car and Van Rental

  Date: 07/11/2025

  Hello ******* ****** We do not have a rental under your name in our ******* location, please contact us for further assistance you can call ************ or email: ******************************************************************* Service is available 24/7. If you did not rent from ******* remove the review and contact the correct location.

• Review fromAlphie I

  Date: 05/27/2025

  1 star
  0/5 Stars - Beware of Hidden Fees and **************** I recently rented a van from Green Motion, and it was one of the worst customer experiences Ive ever had. From the moment I arrived at the counter, it felt like a scam. The advertised "low price" online turned out to be a bait-and-switch tactic. When I went to pick up the van the agent added *hundreds* in extra charges"mandatory insurance," "admin fees," and "local taxes"that were never mentioned during booking. When I questioned this, they refused to honor the original quote and threatened to cancel my reservation entirely if I didnt pay. To make matters worse, the staff was outright hostile. The agent dismissed my concerns, spoke over me, and even laughed when I asked for a refund. Green Motions business model seems designed to trap customers with deceptive pricing and bully them into paying more. ***** this company at all costs. Spend a little extra elsewhere to save yourself the stress and dishonesty. Never again.

  Green Motion Car and Van Rental

  Date: 05/28/2025

  Disclaimer: This BBB profile is specifically for the *******, ** location. If you did not rent from our *************** please delete your review and contact the location you rented from directly so they can properly address your concerns. Thank you for your understanding.Our ******* location has certain requirements for coverage and the way we verify coverages at the rental desk via Axle app. If a client does not meet the criteria we have to offer alternative options like our coverages so the client can rent from us, as we do not rent vehicles without coverage. Collision Damage Waiver (CDW) is mandatory when renting 12- to 15-passenger vans. This is classified as commercial insurance, and as such, must be purchased at the rental location. Personal insurance policies are not accepted for this category of vehicle.

• Review fromCorey W

  Date: 04/30/2025

  1 star
  I have had a horrible experience. Starting from them giving me the wrong area where to be picked up. The driver was rude. Upon getting to Green Motion, the lady tried to see me the ***** a day for tolls, which I said no. She explained we would pay for the tolls, which is normal like Hertz, Alamo etc... Also tried giving us a smaller car then what we paid for, I had to pull out my reservation. The car smelled, not cleaned very well. When we got home I saw they billed us for $222.18 for toll violations, my credit card was on file there were NO violations, our tolls were $14.50. I called to try and speak with someone. I asked more than 10 times to speak to a supervisor, the *** on the phone ignored my requests. I finally demanded and she explained that there was no one there and someone would call me back. No one has called me back. I am not sure how this place is still operating. I am happy to pay the $14.50 in tolls but I want a refund for $195.00.

  Green Motion Car and Van Rental

  Date: 05/06/2025

  Mr. ****** We would like to clarify our policy regarding toll usage with our rental vehicles.Please be advised that the use of personal or visitor toll passes is not permitted on our fleet vehicles, as all tolls are automatically linked to our company account. If a renter declines our toll pass service, they must use alternate routes to avoid toll roads.The recent toll charge on your account is valid and was incurred during the rental period. As outlined in Clause #8 of your rental agreement under Violations, renters are responsible for any tolls, parking, red light, or similar violations incurred during the rental, in addition to a $39.00 administrative fee for each violation. In accordance with this clause, your credit or debit card on file was charged directly, as per our standard policy.

• Review fromGerron L

  Date: 04/26/2025

  1 star
  I got to the desk and they would not accept my insurance, which has never happened to me before ever. It is **************. I had to fight like h*** to get my money back. They denied me service and refused a refund. Thank you for ****************, because they got my money back. They are cheap but the worst.

  Green Motion Car and Van Rental

  Date: 05/06/2025

  ************ ******* location has certain requirements for coverage and the way we verify coverages at the rental desk via Axle app. If a client does not meet the criteria we have to offer alternative options like our coverages so the client can rent from us, as we do not rent vehicles without coverage.

• Review frommiles l

  Date: 04/25/2025

  1 star
  This is a "buyer beware" type company. Everything went fine until I found they hit me with over $200 of hidden charges. They refused to discuss the charges with me.

  Green Motion Car and Van Rental

  Date: 05/06/2025

  Mr. ****** We discussed the charge on your account as follows: Our records indicate that the rental agent informed you of the toll policies, including costs and associated fees for any unpaid or missed tolls. Additionally, this information is outlined in Clause #8 of your rental agreement, as well as in the decline waiver you signed and displayed on the TVs in the lobby.

• Review fromJoan S

  Date: 11/13/2024

  1 star
  I wish I could give zero stars, as we were never able to pickup the rental we had reserved due to the complete incompetence of this company. We reserved a rental car several weeks in advance and upon arrival at the ***************, the shuttle driver told us they had no cars to rent. He told us to call the rental car office and left us stranded on the curb. We called the Green Motion **************** number and they confirmed they had no cars to rent, even though we had a reservation. We checked our credit card statement and they had already charged us the full amount, even though they did not rent us a car. We asked customer service for a refund, and they refused to issue it, saying we needed to contact the third-party company that we booked through, *******. We filed a claim with *******, who again reached out to Green Motion, but could also not receive a response, so they told us there wasnt anything they could do about issuing a refund. This company appears to be a scam. Either that or they are completely unconcerned with human decency. It appears to be impossible to get a refund, even though they never rented us a car through no fault of our own.

  Green Motion Car and Van Rental

  Date: 04/01/2025

  Please reach out to us at *********************************************************** with more details about your experience so we can investigate.

• Review fromComplete R

  Date: 08/06/2024

  1 star
  0/10 Stars!! Believe all of the negative reviews on this place they are completely true. Complete rip off based on false advertising. They ***** you for everything and practically force you to purchase their car insurance and toll package due to extremely strict rules. I reserved an economy car for 4 days. Prepaid $83 and was assured nothing was due at pickup. My full coverage USAA insurance transfers automatically to any rental cars. Green Motion has extremely high limits of coverage, in excess of what is required by law and requires you to have higher limits set for a maximum of 3 months. So even though I could change coverages right then and there because I didnt have it for 3 months I was required to purchase their $150 insurance package. They also charge you $25 for each toll the you pass through even if you pay the tolls out of your own pocket, which again, forced me to purchase their toll package due to their unreasonable rules. The car I was given needed service and the change oil light was on and battery in the key fob also had a low battery all weekend long. They have a shuttle that will pick you up from the airport that runs every blue moon and their customer service is terrible. The agent was too smug when he told me I had to add on the insurance and toll package because, wow we were already there and where the h*** else where we going to go after the shuttle took 20 minutes getting us there. Do yourself a favor and stick with the more well known rental car companies

  Green Motion Car and Van Rental

  Date: 08/26/2024

  We're saddened to hear about your negative experience and we appreciate you bringing it to our attention. Note: this BBB account is only for the ******* location (central *******) if you rented with us contact us at:***********************************************************. However, if you rented in a different location please remove this feedback as it does not pertain to our location and contact corporate at: ******************************************************* ********************

• Review fromVasko K

  Date: 06/29/2024

  1 star
  VERY SHADY. The staff is working miracles for their commission. Trying hard to sell their insurance In my case I was offered a car that had scratches all over. Including one across the whole side. On the inspection list none of that was marked initially. I had to do a video with the sales person, who got visually frustrated, while doing a second walk around. After that, when I was given the keys with the paperwork copies, the inspection list, that we just did, was switched with another one. I ended up with no car, the police was supposedly called on me, and of course how convenient, they do not do refunds. And yeah.I was straight forward verbally insulted, based on the fact where Im from. Pretty much IT IS A SCAM They are after the hefty damage deposit.

  Green Motion Car and Van Rental

  Date: 07/04/2024

  We're saddened to hear about your negative experience and we appreciate you bringing it to our attention. Note: this BBB account is only for the ******* location (central *******) if you rented with us contact us at:***********************************************************. However, if you rented in a different location please remove this feedback as it does not pertain to our location and contact corporate at: ******************************************************* ********************