ComplaintsforLeland Management, Inc.

• Initial Complaint

  02/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  W2 WAS REQUESTED SEVERAL TIMES WITH NO RESPONSE.....

  Business response

  03/06/2024

  We appreciate your correspondence regarding ************************** W2 form access issue,which came to our attention upon notification on February 26, 2024. Prior to this notification, our team was unaware of ************************** need for assistance.  Our HR team has tried to contact ********************** several times since his original communication but have been unsuccessful in attempts to connect with him.
  
  Upon being informed of his request, our HR department promptly took steps to assist him. Despite ************************** online access to the form, he encountered difficulties on his end. As a result, a paper copy was mailed to him to ensure he received the necessary documentation.
  
  We acknowledge the importance of promptly addressing employee needs and ensuring efficient access to documentation. As such, our HR department will be dispatching another copy to ********************** without delay.
  
  Thank you for bringing this matter to our attention, and please be assured of our commitment to resolving any concerns promptly and effectively.

• Initial Complaint

  02/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They refuse to provide me with HOA services in ***************. They refuse to provide account number

  Business response

  02/27/2024

  Hello, We will reach out to you directly to obtain more details and to ensure Leland Management is the correct entity for the property you are inquiring about. Thank you

  Customer response

  02/27/2024

   
  Complaint: 21339085
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************************

  Business response

  03/07/2024

  Hello, Please review the added key details for this complaint. The owner was contacted on 3/01/2024 due to this complaint and it was determined he had recently closed on the property on 2/23/2024. When he requested his account number 3 days later, ********************** was not in possession of the closing documents so the association records didn't reflect his ownership. He was advised of the expected turnaround time and that we would reach out to him once the records were received and updated. Owner has been contacted and provided an account number. 

• Initial Complaint

  02/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My ARB application was denied due to color of shingles selected to fix our roof, the color submitted in the application is currently on our roof, from the builder installation. Due to the urgency and prevent further hardship we agreed to one of the two colors given as an option by the arb. The management company claims we need to wait until it is reviewed again, where the only difference is agreeing to one of the two colors we were forced to select from the arb. they are forcing us submit new application, which we did, forcing us to wait until the next meeting to only see the difference is the color selected is one of the two we were forced to chooses from. They want to enforce the guidelines but one of the two options the forced us to choose from is not even in the arb guidelines. Therefore- if they have approved it they approved something against the guidelines. They are not promoting consistency or promoting reasonable approvals when the application was already reviewed but having us wait another month to give letter of approval! We have a right to make necessary repairs to our home without incurring hardships due to the arb and LELAND MANAGEMENT COMPANY!

  Business response

  03/01/2024

  Hello, Your complaint is currently being internally investigated. We will have someone from our team contact you in regards to the complaint. Please note, each association has architectural guidelines and Leland Management must follow the guidelines and policies that are in place. We apologize for any inconvenience this may have caused. 

• Initial Complaint

  01/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company is RAPACIOUS. They work hard to charge fees, late notices fees, mailing late notices fees (that they never even mail), interests, plus interest and they make up bogus charges. They have found a way to do it legally, but these are really BAD PEOPLE. Intransigent and their communication is poor to non-existent. They will find a way to transform a late fee in thousands of dollars without you even knowing Our legislators are obviously not doing their jobs to protect consumers from businesses like this.

  Business response

  02/27/2024

  Hello, ******************,

  It appears our Team is already working with you to review your account concerns. I will not go into detail here on a public platform, but your statements are not completely factual. I will partner with the Team who is currently working on your account and reach out to you directly as needed. Thank you, Leland Management. 

  Customer response

  02/27/2024

   
  Complaint: 21208655
  
  I am rejecting this response because: Leland Management added a lien record fee of $159. They never recorded any fee, and according to their own employees, its a way to scare customers. However, even though all the debt has been paid (including interest and late fees and late notices fees), they wont take it back. These are facts.
  
  Sincerely,
  
  ***************************

  Business response

  03/14/2024

  ******************, A lien was not placed on the property. There was an intent to record a claim of lien which is part of the collection policy. Your association documents and ******* Statues provide the authority for the association to enforce payment of amounts due through various legal actions. 

  Customer response

  03/18/2024

  ******* Statues provide the authority for the association to enforce payment of amounts due through various legal actions

  As you mention, yes but for actions that have been taken. Charging for actions that you havent taken, its illegal, unethical and deeply dishonest.

• Initial Complaint

  11/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Leland Management, through their own fault, did not draft September HOA payment and late payment of $25, late notice $20 and interest on delinquent was assessed. The October payment was made on the 5th and I cancelled the ACH withdrawal on October 6 due to financial constraints. I made November payment on the 1st only for Solara HOA to assess late fees, late notice fees, delinquent fees on every other months ( September, October, November), despite making payment on time When I complained to them and asked for waiver of the fees, I was surprised that they went all the way back to April, saying that the payment was also late and assessed late fees, late notice fees, delinquent fees in addition. I also received a statement today 11/20/23 posted 11/16 stating that payment was due on 11/16, which basically limited the time that I could make the payment so that they can still add more late fees.

  Business response

  11/27/2023

  Good morning,

  The balance on this owner's account began in April 2023 due to a late payment. The September payment didn't draft on ach due to the date the ach was established so the first draft was 10/05/2023. We encourage the owner to sign back up for automatic payments to avoid future payment issues. Owner has submitted payment and account has a credit of $-25. 

  Thank you,

  Leland Management

• Initial Complaint

  11/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am filing this compliant to dispute the amount of money this company is charging me for LATE FEES. This compliant covers their excessive late fees and how they are structured and calculated for my one account with them. First I am astonished as to the amount of complaints filled with the BBB dealing with this company. Over the past few months I have written to this company concerning Late Payment HOA Fees within the ******** **** Community and the amounts they have charged me , which I believe to be excessive. My compliant centers around the amounts and procedures and standards they use to calculate these late fees? These fees are Tripled under their methods? total quarterly fees amount to $1043 per quarter. Within this amount the fees are broken down into 3 sub categories. One for the Club House, One for the District Assoc, and one for the *********** ******** ****** All of these fees come under the one account I have with this community. Leeland has charged me a $25.00 late fee for this account and a $20.00 Collection fee also for this one account, which totals $45.00. This totals to $45.00. While this may seem excessive they go further and charge me this amount under all three categories mentioned above which now brings the total late fees to equal $135.00 under this one account?? This is tripling my Late charges? Have our ever heard of a late fee of $145.00? This is extremely above any late charge I am aware of in any Industry Standards. I would go as far as to say this is Plainly "USURY" in Nature. This represents a 7.73% of the total HOA FEES? I would say Industry Standards are around 2 to 3% of the actual fee. After I wrote to them and asked for a waiver, They did not have the Decency to reply to my request. I paid the $25.00 x3 =$75.00 fee but did not pay the $20.00 fee. Now they sent me a bill for $65.40 (20.00x3 plus interest).I asked them to send me an email reminder but no reply? I am a Disabled Vietnam Vet 78 YRS. old. All I ask is for a waiver? **

  Business response

  11/27/2023

  Good morning,

  Mr. ******* has been responded to and educated on the billing process for his property. This has been resolved between Leland Management and the owner.

  Thank you, Holly C****** 

• Initial Complaint

  09/13/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  For the month of September 2023, Leland Management double-charged me for HOA payments. One payment of $505.22 and one payment of $488.14. I contacted them to make them aware of the situation, and they are refusing to even talk to me about the issue. I requested that they refund the $505.22, as that is the payment where they charged an additional "convenience fee", and considering the inconvenience they have caused me, I definitely want that money back.

  Customer response

  10/02/2023

  
  Thank you for your assistance! Leland Management did process the refund. 

• Initial Complaint

  06/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Leland Management uses an online system to collect HOA fees. On May 16, 2023 I paid $820.73 for the HOA at one of my properties (************ The payment was immediate. However, the system post dated my payment to 6/5/2023 without my permission. The allowed Leland Management to then attempt to collect $138.10 in a late fee. I believe Leland is aware of their systems post dating, however no notice of post dating is mentioned on the system. In addition, although I had paid, Leland sent my account to collections, damaging my credit rating. I am asking for Leland management to return the $138.10 to me and to clear all credit collections on my accounts--to pull back the account completely from collections such that I have no mark against me.

  Business response

  07/21/2023

  Owner has been communicating with our office and has received information back from us explaining that her payment was made at through ******** bank.  Leland Management cannot control her payment system that she made with the bank.  Leland has no control of what dates she choose to make payment. Owner claims that Leland post dated her payment, again, Leland has no control over a payment made by the owner with the Bank.  The attached letter is some of the correspondence that has been sent to this owner trying to explain what she did, the letter also noted the extended time she was given well after the payment was past due. 

• Initial Complaint

  01/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I’m filing this complaint in hopes of getting the attention of someone in the company that can help me. On 1/19/23, I was leaving my community ********** ** ******** *****) when the exit gate malfunctioned, and closed on my car, causing damage to the right side. My car was in pristine condition at the time, so the damage was especially traumatic! I called and left a message for Tammy B*** and also sent her an email with an explanation and photos. I called her later and spoke with her. She began by arguing that she never got my email or voicemail. She questioned why I didn’t file a police report. More and more questions about my actions but never any acknowledgment that my car had been damaged. She was very gruff and insensitive. Not a caring and helpful employee. She requested I send a new email, which I did, and she responded the following day. She told me I needed to file a claim with my insurance. This didn’t seem right to me because the gate hit my car, not the other way around, but Tammy said there was no other way to proceed. She refused to file a claim with Leland’s insurance. She said the HOA was responsible not Leland. She refused to give me the HOA contact info or any insurance information. With seemingly no other options, I filed a claim with my insurance and they said they couldn’t help me, and would not contact the HOA or management, because I didn’t damage any of their property. My insurance will fix the damage but I would have to pay the deductible and take a hit on my policy for something that wasn’t my fault. I emailed Tammy but haven’t heard back as of yet. I’m left with trying to beg Tammy to file a claim or help me in some way, but based on our prior conversations, that doesn’t seem likely. I would like to be contacted by someone else who can help me. I have minor damage to my car and I want it fixed. That’s all.

  Business response

  02/13/2023

  Leland Management is a vendor hired by the association, we (Leland) cannot make decisions on behalf of our clients.  In this case the owner needs to file a claim with their insurance and their insurance will determine if a claim needs to be filed against the property owner (in this case the association).  These are not decisions that can be made by Leland. 

• Initial Complaint

  12/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In my community there's only to ways to make payments 1. online through their residents portal and 2. by mail using checks and the slip payment. I have never in my 4 years leaving here had received a payment booklet, EVER. The online system is sketchy at best since at first didn't recognized me has a resident and when it did. I could not see anything on my screen just a blank page other sections show up fine. I've try to reach out by email and they are never answered, no one has call me to help me figure out why my account has problems. I have even call the local residents office and they are even worst. Bad attitude, unprofessional individuals that don't care about anything except their paychecks. We have had 3 different teams of 3 replaced in less than 2 yeas and my problems are still unattended. Now, (yesterday) I received a letter from their attorney telling me I have 45 days before an intend for foreclosure. A payment of 481 (Qtrly) now is over $2,000. The attorney said he can't do anything about that I should call Leland and Leland is saying they can't do anything about it if the attorney has the account. This is robbery blue collar in any situations. I'm getting sued because their system of payment is broken.

  Business response

  12/13/2022

  **************, please email the emails that you have sent and to our company that have gone unanswered to ************************************ I will reach out to you to discuss the best resolution for your situation.
  Thank you, Leland Management

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩