Complaints

This profile includes complaints for Leland Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Leland Management, Inc.

  6972 Lake Gloria Blvd Orlando, FL 32809-3200

  
• 

  Leland Management, Inc.

  5220 SW 91st Terrace Gainesville, FL 32608

• 

  Leland Management, Inc.

  7750 SW 60th Ave Suite A Ocala, FL 34476-6469

  
• 

  Leland Management, Inc.

  1221 Admiralty Blvd Rockledge, FL 32955-5201

  
• 

  Leland Management, Inc.

  17410 State Road 50 Suite 100 Clermont, FL 34711-8188

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/19/25 I received information from the correct HOA for the property, on 4/21/25 I reached out via email to the email address available as well as making a call. I received a response that day requesting documents to show I was managing the estate, which I submitted. On May 5th it was updated that I was allowed to be the point of contact, and then I made the payment that day for the FULL amount of HOA fees, minus any late fees as I did not have any method to submit payment before this date. I was advised to submit a waiver, and I did so MULTIPLE times only to be given the incorrect information and had to resubmit again. The company is now stating that the MURDER of my sister is not a valid reason for a waiver because that is their policy but there was no other method to make payment prior to the date I made the payment.

  

  Business Response

  Date: 06/25/2025

  Hello, submitting a BBB complaint doesn't override the associations policy which was followed. We will further review this matter internally and correspond directly with the requestor. Thank you! Leland Management 

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been expressing my dissatisfaction and frustration with my neighbors lights for a year and a half now. The lights shine on my property directly into my bedroom windows and prevent me from getting a peaceful nights sleep which has in turn caused health issues. I have been communicating with the *** management company Leland Management with absolutely no resolution. Initially they stated they would send the homeowner a notice. The homeowner which is an *** board member never complied. I continued to reach out to Leland and it would take them months to get back to me. I would receive one-line sentences telling me, a letter was sent or that the homeowner took down the lights which they never did. In reaching out to the *** management company a few months ago following up on a previous email, to my dismay, I was advised that the homeowner now has been given permission to keep the lights!This is perplexing for a multitude of reasons being that our bylaws clearly state these lights are not permitted and the fact that they are disturbing the enjoyment of my home! I have recently gotten into a dispute with this neighbor about walking on my property and she advised that the *** had allowed her to read my letters, which is unethical. This management company and *** are extremely unprofessional, fail to properly enforce *** ****, give preferential treatment to *** board members, selectively enforce and fail to perform their duties and responsibilities as a management company.There are others in my community that have had many issues with the management company, and they literally do nothing about a complaint and have told them they can sue them!! My only recourse at this point is to take legal action against the ***, the management company and all the board members individually if I dont get any resolution.

  

  Business Response

  Date: 05/23/2025

  Leland Management is a vendor hired by the Board of Directors and operates under their direction, without making independent decisions.
  Regarding the complaint about lighting from a neighbor's home: The neighbor submitted an ************************** (***) application,which was approved by the committee as the lighting did not violate any *** rules. The Association then reviewed Ms. ********** complaint with the association's legal counsel and determined that the covenants only prohibit "high intensity" lighting, such as spotlights and floodlights. The Association does not consider the neighbor's lighting to be high intensity.
  We will continue to support the community, but ultimately,decisions on *** matters are made by the Board of Directors under the advisement of their attorney and not Leland Management.

  Customer Answer

  Date: 05/25/2025

   
  Complaint: 23334612
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 06/04/2025

  I received an email that request clarification. What clarification is needed?

  Customer Answer

  Date: 06/12/2025

  There was never any resolution therefore, I am not accepting of the business excuses as to why they could not better resolve this issue. Conveniently, my HOA has changed management companies so I will have to continue this matter with them. I will still be pursuing all avenues to take additional action against Leland and my ********* for pain and suffering. As stated in my complaint this matter has caused me to have medical issues which both the board and management company has disregarded.

  Customer Answer

  Date: 06/16/2025

  Date Sent: 6/12/2025 7:14:03 PM
  There was never any resolution therefore, I am not accepting of the business excuses as to why they could not better resolve this issue. Conveniently, my HOA has changed management companies so I will have to continue this matter with them. I will still be pursuing all avenues to take additional action against Leland and my ********* for pain and suffering. As stated in my complaint this matter has caused me to have medical issues which both the board and management company has disregarded.

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in regard to harassment from **** ***** with *** who works alongside Leland. We have requested numerous times for a call but he does not reach out. At this point Ive reached out because of his lack of professionalism.He had one conversation with my husband and told us that per the meeting minutes our roof extension was approved. We went based on the verbal form him. A year later he decided he didnt like what we had and sent us a letter of need to remove. When my husband was able to talk to him he said he never meant to actually approve but request further information. But even in the meeting minutes its marked approved. A year later he changes his mind and when we try to have him discuss it further beyond not sure where we go from here, he doesnt call us. It is going to cost over $8000 to remove and fix. But we already spent what we did to have this placed based on the verbal approval thats also documented in the meeting minutes. This is going to take over two years of us to save up. There is another house with the same structure, just with a tin roof. We told them we would had the tin roof if needed but my husband was only told not sure where we go from here. There was very poor communication and with a year gap, it has become harassment at this point. It feels like they want us out of this neighborhood. He further sent us a notice about trash cans which are never out for more than 12 hours. Once again **** is harassing us, with very little communication, and no professionalism. We need help coming to agreeable terms with **** and a solution that can make both parties happy since **** lied to us over a year ago about the approval.

  

  Business Response

  Date: 05/05/2025

  Leland Management is a vendor hired by the Board of Directors to enforce the communitys covenants and bylaws, which were established to preserve a harmonious and well-maintained environment for all residents.
  The main complaint is in reference to a roof extension that the homeowner claims was approved. According to our meeting minutes and records, the homeowners were informed that their roof extension had not been approved. They have been communicated with on several documented occasions explaining the reasons for this decision. The board then gave Leland Management the directive to issue violation notices.
  We understand that receiving notices of covenant violations can be frustrating, but we are committed to fair and consistent enforcement of community standards.

  Customer Answer

  Date: 05/15/2025

  The *** had issued the approval letter to us.  Thank you for your assistance on this matter. 

  Customer Answer

  Date: 05/28/2025

  The *** had issued the approval letter to us.  Thank you for your assistance on this matter. 

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leland Management is the management company that oversees the *** in my neighborhood. I have repeatedly tried to contact them regarding my sprinkler system in order to have it fixed. They have only ever contacted me via email and have never addressed the issue. Their website is also not up to date and I am unable to submit requests for architectural review or view the ***'s governing documents/agreements.Recently, I had work done in my backyard. The *** was notified of this and is using this as an opportunity to send me a violation notice and demand that I pay for damages of CDD property. They did not specify what property nor did they provide me with the proper instructions for following work request guidelines.

  Customer Answer

  Date: 04/15/2025

  Good Afternoon,

  I was able to meet with the CAM at Leland Management, ******* *******, in person and was able to reach an agreement and clear the dispute. I would like to formally rescind this complaint so as to not negatively impact the organization.

  Please let me know if anything is needed on my end to action this as soon as possible.

  V/R

  *** *****

  

  Business Response

  Date: 04/23/2025

  Leland Management is a vendor hired by the Board of Directors to enforce the communitys covenants and bylaws, which were established to preserve a harmonious and well-maintained environment for all residents.
  The owners first issue was regarding a perceived problem with the sprinkler system. The system was professionally inspected by an irrigation vendor hired by the association and was found to be functioning properly.
  The owner then requested guidance on submitting an application to install turf and pavers. Instructions were provided to him on how to access the application on the **** website.  However, with no formal approval being granted by the board, pavers were installed by the owner which caused damage to the adjacent property.  The board of directors then instructed Leland Management to issue a violation notice to the owner for installing pavers without prior approval.
  Leland is committed to a fair and balanced approach to association management. We will continue to work with Mr. ***** to handle any homeownership issues that he may encounter in the future.

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notice to lay sod in an area that previously was covered in crabgrass. I immediately wrote back that the area was ***** because I killed off the crabgrass, and I am getting my sprinklers fixed because there is no water pressure and asked when the reclaimed water was turned off so that I could have the pressure valve checked and then lay the sod. I received a final notice that I had to lay the sod, so I did it without sprinklers. Now I'm having to water with city water to keep the sod alive. I had explained that I would lay the sod but had to have my sprinklers working. Instead, they had me lay the sod without sprinklers. I responded within the time frame and explained my situation but was ignored and given a notice to lay sod without sprinklers or be fined. I am very disappointed with the **** I'm requesting more time to have the sprinklers working and to relay sod, to have my final notice retracted, and a response on when the reclaimed water is turned off so that the sprinkler system can be repaired.

  

  Business Response

  Date: 03/25/2025

  We understand that receiving notices of covenant violations can be frustrating, and we want to clarify our role and intentions.
  Leland Management is a vendor hired by the Board of Directors to manage and enforce the communitys rules and regulations. We operate under the direction of the Board of Directors and are responsible for ensuring compliance with the communitys covenants and bylaws.
  Based on the homeowner response after our last inspection, this issue has been placed on a monitor status to allow more time to repair the sprinkler system. We will check the progress during our future visits.

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received your letter in January regarding the assessment fee and promptly sent a check for $485 on January 27 for the association fee. However, I did not receive the association fee bill in December 2024. Given the circumstances, I request that you waive the $25 collection fee for the following reasons:1.Over the past 19 years, I have consistently paid my association fees by check almost immediately upon receiving the bill. Please review my payment history. Since I did not receive the December 2024 bill, the delay was beyond my control. This could have been due to an error by **** or an oversight on your end in mailing the bill.2.There was no email or text message notification sent to residents confirming that the association fee bills had been mailed. If such a notification system were in place, residents who did not receive their bills could have reached out in a timely manner.3.The $25 collection fee equates to an annualized interest rate of over 50%. I would appreciate clarification on whether this charge accurately reflects a direct cost incurred by the association.Given my long history of timely payments and the lack of confirmation regarding the bills delivery, I request that the $25 collection fee be waived.

  

  Business Response

  Date: 03/22/2025

  This account has been fully reviewed by the Company and it has been determined the waiver is denied as previously advised to the owner. No internal errors were found. Filing a BBB complaint does not override the Boards decision.  Please contact the management company to pay the remaining balance. Yes, the $25 is an allowable charge per the management agreement and the FL Statues. 

• Initial Complaint

  Date:01/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received an unfounded letter which is attached, on January 24th, 2025. The letter states that we have violated a community rule and regulation which it states in the letter and there is a picture of the violation. Both the statement and the picture show that no violation occurred. The letter states we have 15 days to correct the violation that does not and never existed. Therefore the letter is harassing and we believe may be a result of retaliation for a cease a desist letter sent 8 months ago for their involvement in violating covenants.

  

  Business Response

  Date: 01/30/2025

  We understand that receiving notices of covenant violations can be frustrating, and we want to clarify our role and intentions.
  Leland Management is a vendor hired by the Board of Directors to manage and enforce the communitys rules and regulations. We operate under the direction of the Board of Directors and are responsible for ensuring compliance with the communitys covenants and bylaws. These rules were established to maintain a harmonious and well-maintained environment for all residents.
  In regard to this specific complaint, the board has agreed to remove this violation, and it has been deleted from the owners account.

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22856586
  
  I am rejecting this response because:I asked for a written apology for sending an unjustified letter of violation when there is no violation that has occurred on our part. I want Leland to admit there was no violation on my part. After receiving this in writing I will accept the response.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in a community managed by Leland Management (********************* in ********** **). I struggled with them for 9 months. First, we painted our home a color that is an approved color. They sent us the covenants violation on a Friday at 5 pm (so I couldn't call and ask follow up questions) that the color was too close to our neighbors. This went back and forth for months. Finally they relented and the color was approved.We then put our home up for sale in June. We received an offer in September. Immediately they must have found out about the offer, we were sent 2 more covenants violations, of which we could not close on the home if they remained open. The first was for a tree that needed trimming. It was not our tree. It was our neighbors. I tried to get them to understand, but we ended up spending $150 to have our neighbors tree trimmed so we could close the violation.The second was for some cracks in the driveway. The cracks were minor and there were many other driveways with chunks out of them. We had 2 companies come out and say they wouldn't fix the cracks because it would look worse. Finally we found someone who did it, and even though we all agreed the fix looked worse than the cracks, the violation was cured. This also cost us $150.We feel we were targeted because we were questioning them so much on the paint color. Other people who have moved out the neighborhood did not have violations thrown at them, even though they admit their driveway and trees are worse than ours. I want to put out negative reviews for Leland Management and a complaint on BBB so they understand they can't treat people the way we've been treated. Thankfully we did move and I no longer am harrassed by them. We did consider hiring an attorney.

  

  Business Response

  Date: 12/20/2024

  We would like to clarify that the home painting application was reviewed and denied by the ****************************** (ARC), not by Leland Management. Despite this,the home was painted without approval from that committee.
  The inspection process is approved by the Board of Directors who instructs Leland as their vendor to enforce that policy, which has been consistently followed for several years for every Estoppel received by the *** and is not targeted at any individual.Additionally, as required by the governing documents, driveways and street trees in ************* are maintained by residents.   Trees must be kept at a height of 14 feet over the street and 10 feet over the sidewalk.  According to Florida law, tree limbs overhanging a neighbors property are the responsibility of the homeowner; not the tree owner. 
  The *** has acted in the best interest and with fiduciary responsibility towards both the homeowner and potential new residents.

  Customer Answer

  Date: 12/20/2024

   
  Complaint: 22704758
  
  I am rejecting this response because:
  While I agree that they followed the rules, my issue is the fact that others in the neighborhood were not asked to do the same repairs. They targeted us specifically. It is selective enforcement. I am not worried about the money. I just want this business to have a poor review and for them to understand their actions have consequences. 
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:11/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 29, 2024, I received a letter from Leland Management dated November 24, 2024 indicating a ********************** violation outlining that it is my Final Notice. My concern is not about the violation; rather, that I received absolutely zero communication about this issue earlier and believe Leland Management is fraudulently sending final notices without actually sending earlier ones in an attempt to levy fraudulent charges. At the very least, Leland has grossly neglected their required diligence in notifying me of concerns earlier. I reviewed my account with ********************** using their portal and found two entries of earlier notices they allegedly sent; however, I not only fastidiously check my mail daily for what has arrived, but also receive daily communication from the **************************** which outlines what mail is expected to arrive. Neither of the earlier notices were actually ever sent, indicating that Leland Management is possibly committing fraud. I attempted to contact the representative on the letter, who refused to discuss the issue or work toward resolution in a timely manner.

  

  Business Response

  Date: 12/12/2024

  We apologize for the confusion caused by the final notice,which was sent in error. The community manager has spoken with the homeowner to explain the mistake and has closed out the violation. Additionally, the manager has documented the error in writing and extended an apology for the mix-up. We appreciate the homeowners understanding.

  Customer Answer

  Date: 12/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. For this specific issue, the resolution is satisfactory to me. To avoid future repeat offenses, however, I still request a full review of all business processes involved with sending violation notices, as well as a detailed review of the timeline of events for this issue since the dates for earlier notices were several months prior to the final notice. How/why were earlier notices never sent? When were the earlier notices entered into the system? Is there an audit trail?
  
  Thank you,
  
  *** ******

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked this company multiple times about how they are charging us monthly for our HOA. I live in a 1889 sq ft townhouse with a nonexistent yard. Im being charged 427 dollars a month, and no one can seem to tell me what exactly Im paying for per month. When emailed, management said its on the website. It was in fact NOT on the website, still has not been. They didnt have updated costs for the year that they increased our monthly costs. I think theyre fraudulently charging us. What am I paying for that costs 427 dollars a MONTH. 5 thousand a year for what?

  

  Business Response

  Date: 12/11/2024

  Hello, Due to insufficient information we are unable to address this complaint or resolve the matter. ***** ******* called on 12/11/2024 and left a voicemail on the number provided in the complaint. At this time, the complaint is insufficient or nonrelated to the business.