Reviews

This profile includes reviews for Sea World Parks & Entertainment's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sea World Parks & Entertainment

  7007 Sea World Dr Orlando, FL 32821-8097

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  Sea World Parks & Entertainment

  6000 Discovery Cove Way Orlando, FL 32821-6000

Review Details

• Review fromJodi G

  Date: 07/07/2025

  1 star
  I tried to contact a live person at SeaWorld Orlando with no luck and had to email my complaint which I am still waiting almost a month later to hear back from someone. My family ate at ************** and when it came time to pay, my husband swiped his card. The cashier said, "you have to select something on this screen" which was the optional Tip. She proceeded to lean over her register as if to help my husband with the transaction and she pressed the button which gave her a $19.67 tip. Are you kidding me?!?!?!?! It could've been an accident but regardless, she would've also seen the amount change when processing the payment. My husband did not notice this added tip until after we got home and looked at the receipt. My request is to get the tip amount refunded because it was not authorized by my husband. There is no way my husband would ever leave a tip of that amount for a cashier to ring in 4 meals that took at most 2 mins of her time. SHE gave herself a tip with MY money. On my initial complaint through the Seaworld website I provide all the details on my receipt, ie: date, time, order #, employee name. I assume there are cameras recording so I asked in my initial complaint to review the video to show that the cashier pressed the button on the credit card machine. I am still waiting to hear from someone and get a refund

• Review fromHernando L

  Date: 04/09/2025

  1 star
  I had an incredibly frustrating experience with this company, and I feel compelled to share it with others to warn them about their shady dynamic pricing practices. I initially found the service at a set price. However, a few days went by and the price suddenly went down by 20%! There was no warning or explanation for this price increase, and when I contacted customer service, they just kept giving vague answers without addressing the issue or honoring a refund of any kind.Its clear theyre using dynamic pricing to intentionally confuse customers and take advantage of them when theyre already committed to making a purchase. This kind of behavior is not only unethical, but it also feels dishonest. I expected better transparency and fairness from a company that claims to value its customers. I wont be returning, and I highly recommend staying away if you want to avoid being misled by this shady pricing tactic.

• Review fromPeggy B

  Date: 12/29/2024

  1 star
  I've been many times, I take my family members when they come to visit. About a year ago they decided to only fill pop machines and ice once but they sell you cups and say you can get refills for $1.99. No you can't. This summer they went a step further after some of us realized we could go into a resteraunt and get ice and pop. Now you have to buy a cup, the pop machines only work when you scan the cup so no one can fill up their refill cups. Biggest scam ever Sea World!! I'm so mad we spend hundreds of dollars there to get treated like trash. No more, we will never come back. Another incident happened last night, my cousin from ******* was with us, he accidentally walked out of the park. A security guard named **** grabbed him and pushed him back through the gate when he turned around to enter the park. She said she seen him go through the exit. So he showed her his ticket, she said this is no good because we can't tell when it was scanned. Bull!!! It was 9pm so I can't believe the treatment we received. IT was way overboard and wrong. She should be fired just for putting her hands on him. You lost us and I will be blasting all over social media. My new goal in life.

• Review fromDanielle D

  Date: 12/12/2024

  1 star
  Very poor company to work for. Numerous federal workers rights violations ranging from threatening to be terminated for discussing pay to being punished for leaving at the end of a scheduled shift. Full time animal care employees are expected to work 50+ hours a week during peak season with only a 30 minute lunch break during the day, thats it. There are very few areas to escape the elements which means over heating in the summer, & freezing in the winter. Discovery Cove orlando does NOT have a minimum temperature requirement (unlike all other water parks in the area) which means animal care staff are still expected to be in and out of the water even in temperatures below 40 ( or in the 20s like they were on December ***** in ******************************************* the water providing experiences for guests)This past summer, 2024, multiple staff members suffered from heat exhaustion and heat stroke and nothing was done by management to assist these staff members, one dolphin care specialist even spent numerous days in the hospital for heat related illness and had to fight the company to cover the bill, they initially refused, although she fell ill during her scheduled shift. Another fulltime dolphin care specialist had her employment terminated after the company failed to provide prompt and adequate workers comp care. Over a year later, she still is awaiting surgery to correct her injury. This organization runs their employees into the ground, their facilities are unsafe for staff, for animals, & for guests. The staff are exhausted, stressed, over worked, & overwhelmed by the work load put on them by the demands of upper management. Inadequate staffing has lead to more injuries to *************** as more responsibility is put upon fewer staff members.This company should be seriously investigated by the ************************, ****, the *********************************, and anyone else who is involved in keeping theme parks safe and staff members safe.

• Review fromRobert B

  Date: 12/02/2024

  1 star
  They are very poor company to do business with. Called to receive a refund on a park pass that was charged but not authorized. They did not process the refund after a month and then wanted for me to wait another month for a refund.

• Review fromSamantha W

  Date: 11/08/2024

  2 stars
  This past weekend on 11/2/2024, I took my 20 month old and 3 month old daughter to Sea World for the first time. We specifically chose Sea World for Sesame Street land because my toddler is a huge fan. I was very disappointed with the interaction I had with two of the cast members in ************* land. They were not friendly and quite rude. We drove across the state so that my daughter would be able to see her favorite character, Cookie Monster and during the cookie decorating class, the cast member shut the gate right in our face without telling us why. She shut it and turned her back towards us while my daughter cried because she couldnt join her favorite character. The class was not full. An explanation would have been nice instead of ignoring us. Then we saw Cookie Monster leaving to go behind the cast only gate and we politely asked if we could take one picture with Cookie Monster before he leaves and the cast member that does the cookie decorating show with him said no were going to bake more cookies and once again, my daughter was left out. There was nobody else around us and although I understand the cast needs to go on break, it would literally have taken 10 seconds to take a picture that my daughter would have cherished forever. For the amount of money we spent to go there, the least we could have gotten was a picture. Truthfully, those interactions upset me more than it affected my daughter because I know how excited she was to be there and see them. The cast really needs to do better. This is normally why we go to ****** and will from now on.

• Review fromTaghrid E

  Date: 09/28/2024

  1 star
  Im writing to express our disappointment as a family who once loved visiting SeaWorld.The last time we visited SeaWorld was during the Orlando Magic Dining event. We dined at the ********************* but had a terrible experience when trying to leave the park after dinner. Although we did not have tickets for the Horror Nights event, we were told that we had to pass through the Horror Scream zone to exit the park. We were with our children, aged 5, 8, and 9, and your horror cast continued to scare and chase us with electric saws, even though our kids were clearly distressed. Despite my repeated pleas for them to stop and my attempts to explain that we had not signed up for this, the cast ignored us. I had to ask a staff member to accompany us out of the zone. The kids were so traumatized that they asked not to return to the park. We were eventually able to convince them to go back, but only after the Horror Scream days had ended. However, when we did return, they kept asking to leave, and that was the last time we visited SeaWorld.I was under the impression that our passes would expire at the end of 2023, with mine ending specifically in March. Due to the traumatic experience, we had no desire to return. Recently, I set up credit card notifications and realized that I was still being charged for my pass. When I contacted customer service, they told me that it was in the terms and conditions I had electronically signed. I explained that if I had known I was still being charged, I would have canceled immediately, but customer service insisted that it was my responsibility, as the terms and conditions were provided to me.

• Review fromSusan P

  Date: 07/29/2024

  1 star
  Hi we have just visited ******* for our holiday staying from Monday 24th June 2024 until Wednesday 10th July 2024 inclusive. On Friday 28th June we visited Discovery Cove arriving at around 9am then we visited the restaurant where we ate some breakfast. Our party included 3 people who paid for a dolphin swim due to take place at 1.15pm costing ****** each total cost of 546 and 3 people who paid for a non dolphin swim ticket costing ****** each total cost of ******. Total cost of our visit was ******. As the day progressed about *****pm a lightning storm started with torrential rain falling. Within 30 minutes the seating area near the restaurant where we were became flooded it was just like a river. This storm continued well past our time to swim with the dolphins still thunder and lightning. Our 7 year old grandson and 17 year old granddaughter were broken hearted that they couldnt get to swim with the dolphins. No announcements of what people should do regarding swimming with the dolphins was made available to anybody. We waited until around 3pm then decided to leave the park. This was the worst day we have experienced during our stay and to be offered no refund at all was heartbreaking. Hope you can help thanks *********************

• Review fromJonathan J

  Date: 06/29/2024

  1 star
  I received two emails one from Aquatica and one from sea world stating I could receive two bonus guest tickets to use by June 30, 2024. When I logged on to my account it says ********************** and adventure island are excluded on June 29 and June 30. The email says specifically you can use the two bonus tickets at seaworld or aquatica until June 30. We made plans for family to come and go with us from out of town and now we are having to pay for something we were emailed would be free. Your emails are false and misleading. Really not happy with your emails that say one thing and the website says another.

• Review fromSonya A

  Date: 03/26/2024

  1 star
  Getting the run around about a refund that is due back to me on services that were not rendered. I was at the park on March 13th during Spring Break. I had registered my teacher pass, purchased two guests passes and an additional Aquatica Pass. When arriving to SeaWorld, I learned that my guest passes were expired. I thought since I purchased all on the same day, that they expired in Sept. 2024 when my teacher pass expired. That was not the case. I went to guest services and waited 20 minutes in the line and stood with the representative an additional 30 minutes. With the approval of the lady supervisor the were to refund me my total order, which included my two guest passes, and Aquatica Pass. Within two days, I received credit for the guest pass but not the Aquatica Pass. So I contacted customer service and explained what you occured while at the park. They telling me I have to go back to Orlando to retrieve refund. I explained to them that I don't live in Orlando. The only other option is an email they gave me. I emailed my concerns on March 16th and still haven't received correspondence. So, today, March 26th, I contacted customer service again in regards to my refund. The guy telling me the same thing. When asked to speak to a supervisor he told me the wait time is 40 minutes, which I know is a lie. The issue is that they keep telling me that my Aquatica Pass was scanned, which I don't see how it's possible because I never been to Aquatica. The crazy thing is the lady told me that both my teacher pass and Aquatica Pass is the same pass. But I told her my teacher pass is unlimited at SeaWorld so how does that effect my Aquatica Pass? When I never been to park. All I want is my money back and not the run around. What's the point of contacting customer service if I have to drive to ******************** to receive refund, when I don't live there? Make that make sense