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Find a Location

Sea World Parks & Entertainment has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforSea World Parks & Entertainment

    Amusement Parks
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.36/5stars

    Average of 33 Customer Reviews

    Customer Complaints

    343 complaints closed in last 3 years

    87 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Sea World Parks & Entertainment has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      7007 Sea World Dr, Orlando, FL 32821-8097
      BBB File Opened:
      3/8/1990
      Years in Business:
      50
      Business Started:
      11/1/1973
      Type of Entity:
      Corporation
      Alternate Business Name
      • Discovery Cove Orlando
      • Sea World Adventure Parks
      • Aquatica by SeaWorld
      • SeaWorld Orlando
      • EZ Pay
      Business Management
      • Pirrello Joe, Manager of Operations
      • Leo Vasallo
      Contact Information

      Principal

      • Leo Vasallo

      Customer Contact

      • L Cherry
      • Josh Balaban
      • Jock Williams
      • Pirrello Joe, Manager of Operations
      • Michael Holmes
      • Tim Carrier
      • Bob Kane
      • Rachael Fogerty, Operations Specialist
      • Joe Pirrello
      • Leo Vasallo
      Additional Contact Information

      Fax Numbers

      • (407) 363-2409
        Primary Fax
      • (407) 363-2497
        Other Fax

      Email Addresses

      Customer Complaints

      343 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      33 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Susan P

      1 star

      07/29/2024

      Hi we have just visited ******* for our holiday staying from Monday 24th June 2024 until Wednesday 10th July 2024 inclusive. On Friday 28th June we visited Discovery Cove arriving at around 9am then we visited the restaurant where we ate some breakfast. Our party included 3 people who paid for a dolphin swim due to take place at 1.15pm costing ****** each total cost of 546 and 3 people who paid for a non dolphin swim ticket costing ****** each total cost of ******. Total cost of our visit was ******. As the day progressed about *****pm a lightning storm started with torrential rain falling. Within 30 minutes the seating area near the restaurant where we were became flooded it was just like a river. This storm continued well past our time to swim with the dolphins still thunder and lightning. Our 7 year old grandson and 17 year old granddaughter were broken hearted that they couldnt get to swim with the dolphins. No announcements of what people should do regarding swimming with the dolphins was made available to anybody. We waited until around 3pm then decided to leave the park. This was the worst day we have experienced during our stay and to be offered no refund at all was heartbreaking. Hope you can help thanks *********************

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