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Business Profile

Property Management

Management and Associates
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a complaint regarding a letter I received with the letter head for this company. I am a current resident of the *********************** community and received a letter by this business stating that I am in violation of the *** for having a non working vehicle in my driveway. I am in utter disbelief as this is a complete lie! I have one vehicle in my driveway, its in good condition and I drive it to work every other day. This is my only vehicle at the moment that I use for my daily transportation ******** main concern, is that the *** would make false accusations that could cause me and my children to be evicted with my rental company. I am a good tenant, I pay my rent on time, and take care of the property the best that I can. This is insulting to me and do not want my reputation to be tarnished with my rental company as genuinely enjoy renting for them. I demand a letter be sent to the rental company and myself about the ***s error. If the *** has any questions please call me by phone. They have all of my information as I signed an application with them in order to move in to the home. I love residing in *********************** and am more than willing to address any *** concerns when they are TRUE, however this false accusation is completely unacceptable. -****** ********

    Business Response

    Date: 06/17/2025

    Good afternoon.

     

    I will review this and if indeed this letter was sent in error it will be immediately removed from the account and all parties will be issued an apology. 

    Business Response

    Date: 06/18/2025

    I received a photo today where the vehicle has no tag on it and that is why it is deemed inoperable.

  • Initial Complaint

    Date:01/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jan 2 - Water leak discovered on outside of condo underground near outdoor spigot. ********************** stated they will get it repaired "tomorrow" each time they have talked to my relative at the property. Jan 17 - relative still being told a plumber will come tomorrow. My emails have gone unanswered (Email sent: To ***************************** on Jan 16, 17, and 18th demanding a repair be complete by Jan 18). A gentleman name *** is a VP/HOA with them has communicated with a relative staying at the property but no repair action taken place as of this 2PM Eastern 01/18/24. ********************** maintenance provided a tool for my elderly relative to manually turn water on/off as needed sometime around Jan 12. The sediment from this is flowing through the tank less water heater. The health issue this water leak places on anyone needing to drink water is a concern.

    Business Response

    Date: 02/02/2024

    Good afternoon.  I will be responding to this complaint on Monday.  I appreciate you reaching out again.

    Business Response

    Date: 02/06/2024

    The homeowner doesnt live there,its a family member, who we were in contact with the whole time, ********************* spoke to her multiple times. ************************* printed out the Pasco County water reimbursement form and spoke to her about getting accredit from *************,since they are individually metered. 

    I was notified on December 30,Saturday, there was a leak, and water puddling by the building. ***** went to the unit, said it wasnt bad and we opted to wait until Jan 2nd to have a leak detection company come out to avoid any emergency or weekend fee.Ferral Plumbing was out with a leak ***************** on Jan 2rd. I received their Estimate on Jan 2nd as well. Leak invoice and Estimate are attached.

    On Jan 3rd, WORK ORDER NUMBER:  ***********, **** sent a request to ******************* for another Estimate. ***** gave us an estimate of about $400, but didnt show up until January 9th to give us the estimate. He told ***** and ** he would be out the following Monday, which would have been 12th. ***** and *** told the Resident living there. I didnt hear from The owner until January 16th. I attached that Email.

    We werent aware of any sedimentin the water until the email on the 16th.  Tankless water heaters also need to be flushed out once per year, just like a regular water heater. ***** and *** both agree, unless she is going to prove that she has flushed it yearly, they wont be reimbursing her for that.

    The leak was repaired on January 19th. 

    Customer Answer

    Date: 02/06/2024

     
    Complaint: 21164274

    I am rejecting this response because: The idea of not contacting the owner is bull. I own it, they should have contacted me also. The idea they leave someone without potable water for 17 days is outrageous. The company is less than responsive and I will take this further with the **** They need to be held accountable for negligence.

    Sincerely,

    ***********************************

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