Reviews

Review Details

• Review fromGail T

  Date: 02/01/2025

  1 star
  Our Generac generator was installed in October 2021. We had subsequent annual maintenance done each year since as was required for warranty. We told them each year that the generator stalls out on the weekly tests. It comes back on after a few seconds and runs for about 5 minutes. Told each tech this on the maintenance visits but none of them explained why it stalls but said it tests ok. The last tech that came January 2025 for annual maintenance couldn't figure out why it wasn't testing ok. He finally said there was a "fuel flow" problem and we would need a regulator and a larger gas meter. He said our generator would have NEVER powered our house as the gas was not getting to the generator. They told me I had to pay another $450 for the regulator (I had already paid $360 for the maintenance visit) I told them I would not pay this charge as the generator was not installed correctly up front in 2021. They should have known our generator was not going to work the way it was installed. They refused to work with me so I called another company and they confirmed it was not installed correctly and it would have never powered our house (we have not yet lost power yet so we didn't know it wouldn't work). The new company had an actual gas tech come out and install the regulator it needs and was blown away by the way GenerX installed our unit. He said first of all it's double regulated and the pipe for gas flow was only a half inch. Should be at least 3/4 inch for proper gas flow. No manager from GenerX would come out to confirm what their own tech was saying. The one unqualified manager who did call me, refused to believe me or saw any note from Matt the tech saying it was installed improperly. He just said I never called with a problem!! Not asking for original cost back, they should just make it right by refunding each $360 payment for annual maintenance for '22, '23 and '24/'25. RUN FROM THIS COMPANY!

  Generx Generators, Inc.

  Date: 02/04/2025

  Hi Gail,
  
  Thank you so much for taking my call today. I truly enjoyed our conversation and look forward to finding a resolution that will leave you completely satisfied with GenerX Generators. I also want to sincerely apologize for the difficulties you've encountered with your generator and the challenges you've faced in reaching us.
  
  
  
  We understand how crucial it is to have a reliable generator, and I want to assure you that we are fully committed to resolving this issue as quickly as possible, ensuring your satisfaction. I am dedicated to ensuring you are completely happy with your generator's performance moving forward. Caleb will be calling you shortly to arrange for Matt to come out and complete a full power outage simulation to ensure your generator and transfer switch are functioning as intended.
  
  
  
  I have also emailed you with my personal contact information, as well as my direct extension. Please feel free to reach out to me directly with any further questions or concerns.
  
  
  
  Thank you again for your patience, and I look forward to assisting you further

• Review fromJON M.

  Date: 01/23/2025

  1 star
  The rep for Generx Generators LLC, Jakob B, who also seems to be a rep for a company called "FixMyGen.com" came out to inpect our home for a generator. He promised an estimate within 24 hours by email. None arrived and two calls to his phone produced no reply. Also contacted Generx via their Facebook page, also no response.
  
  
  
  
  

• Review fromGerald B

  Date: 12/11/2024

  1 star
  This is a terrible company. Nobody answers the phone or returns phone calls. My generator was installed after long delays. The enclosure they built does not drain well. The door for the enclosure was never installed. I have called many times and left messages. They wanted me to sign a service contract. Never! I will look for a reputable service company. I have contacted the Generac main office to file complaints.

• Review fromRay A

  Date: 11/12/2024

  1 star
  I think they are too big for their own good installed a 33kw generator 2 years a go had it serviced annually after the last service in June we start having issues they came out and fixed it apparently it wasn't such a success because we are having trouble again called and scheduled for them to come in 30 days(had no avail before)they called 2 days before asking for payment and trying to say i never schedule an appointment why would I call a month earlier if not to get they didnt care spoke to customer service she promised to keep the original date no one showed up Im done

• Review fromJohn C

  Date: 10/07/2024

  1 star
  Mr. Mark C. Around 6/12/24 we sent an email to GenerX company to place a service order as our generator was not working since we bought the house in April 2023. GenerX asked us to pay for yearly maintenance of $450 and scheduled for service. One technician came to our house and said he needed a ladder and left and rescheduled to come back by August 26th, 2024 to change batteries. On 8/26/24 a technician arrived and said he didn’t have right tools and left and rescheduled for 9/26/24. On 9/26/24 we received a call telling us due to hurricane, she had to reschedule to the following Saturday, then she said Saturday she could not have 2 technicians to handle this job so she had to reschedule to another day ? Consequently, during Helene hurricane we did not have electricity the whole time. Our next door neighbors, a caucasian family told us your company has been servicing their generator regularly and just changed their generator batteries 3 days before the hurricane 9/26/24. Why you did not change our generator batteries at the same time since both generators are next to each other. Then we feel definitely discriminated by your company because we are just senior asians versus white people who got better services than us. We need to know when our generator will get fixed before more hurricanes are coming to Tampa areas. Best regards **** ***** 

• Review fromAdrian B

  Date: 03/23/2024

  1 star
  WARNING: his is not an honorable company ! Here are the facts: We contacted Generx to quote a turnkey installation of a whole house generator and 500 gal propane tank. They came out to our home site and determined a location for the generator. They also determined a location to bury the huge 500 gal propane tank on the west side of our driveway in an area where there were other services such as electric water and lawn irrigation. This tank location was acceptable to us as it was well away from our home and satisfied all the required setbacks from property lines, buildings and utility services …. OR SO WE THOUGHT !! We signed a contract, paid a $1900 down payment to start the permit process and scheduled installation. Generx trucks showed up with the propane tank and a back hoe to start the digging and burial process. Prior to digging, Generx called 811 Dig to locate the electrical service and unfortunately, found that the electrical service location prevented the propane tank being located in the specified location. WHAT ? I trusted that Generx had called 811 Dig BEFORE quoting me the job! The power location problem could have been known well before bringing the tank and digging equipment to the job site only to find out the location was not usable. Generx proposed an alternate tank location that was unacceptable to us so we told them that we wanted to cancel the project. I was very disappointed to hear that Generx was going to confiscate my entire $1900 down payment to cover the cost of their own failure to qualify a suitable tank location PRIOR to selling me the job. The fact that the original tank location was not feasible was a Generx responsibility, not mine. After repeated requests to review these facts with their management I have heard nothing for several months and must now assume that Generx is not going to return my $1900 down payment. Generx must be very comfortable with having their customers pay for their own mistakes. WARNING: STAY AWAY !!!
  
  
  
  
  

  Generx Generators, Inc.

  Date: 03/26/2024

  Hey ******,
  
  
  
             We are sorry to hear about the difficulties with your generator project.Calling in an **************************************************************************************************************** your scenario an 811 Dig would not have avoided the situation anyways. The main utility lines that prevented the location of the tank would have only been found after breaking ground and nothing else could have prevented that. As you know we have offered to relocate the tank on your property at no cost to you so that we could move forward with the project, but you did not find that as a solution. Your deposit has been refunded minus the permitting and administrative fees already paid for, we apologize for the miscommunication there.
  
  
  
  Thank you.

• Review fromJ. F.

  Date: 03/08/2024

  1 star
  Filled out on line quote request and havent heard back. No way to talk to a human. Moving on to other vendors

  Generx Generators, Inc.

  Date: 03/11/2024

  Hello,

  We show that we have tried to reach you on multiple attempts. It looks like we have tried by email, text, and phone call multiple times with no success. And then finally reached you but you hung up. 
  
  We did also receive a reply since from you that confirmed your upcoming appointment on Thursday. 

  If there is anything else we can do to  help, please let us know.

   

  Thank you!

  J. F.

  Date: 03/14/2024

  Not true. I have emails that show I confirmed. No one hung up on you either. The other attempts to reach me were aftert I had already talked to ******. I maintain my position there is no way to speak to a human without going through the forms. Other vendors offer a phone number for easier contact.

• Review fromHolly P

  Date: 10/24/2023

  5 stars
  Arrived on time, today gas tank was buried, lines run & generator put on pad. ************ did a Great job. I am very happy with installation this far. Very impressed with this company so far. They will return Thursday to ***************** hook up & test run. I did a lot of research before hiring them over several other companies. Will update after job completion.

• Review fromLori L

  Date: 08/01/2023

  5 stars
  So very very happy with this company. We have been customers since 2020 when our generator was first installed. Our technicians today were **** and ***** who were extremely efficient and knowledgeable answering all my questions. Do not hesitate to use this company. They are awesome and owning a Generex generator gives such peace of mind. Thank you for a job well done. ??

• Review fromRuth B

  Date: 06/13/2023

  5 stars
  Generx installed a whole-house generator. The installation was perfect. Their service is great. Now that my initial warranty is over they are offering a wonderful service maintenance contract. When you get old certain things mean a lot. Knowing that your generator will always work is a relief and confidence that Generax will keep it working.

  Generx Generators, Inc.

  Date: 06/14/2023

  Hi ****!

  
  

  Thank you for the kind words, we will be sure to share with our team. Thank you for your business and we look forward to maintaining and keeping a good working generator for you for years to come.

  
  

  Thank you!

  
  

  GenerX Generators