Reviews

Review Details

• Review fromRodney A

  Date: 09/19/2025

  1 star
  This company has the worst customer service of any I have ever dealt with. They cannot return a single call or email on why their installation did not pass code nor what they are doing about it. It has been weeks with zero communication. Attorneys will be involved from this point forward.

• Review fromMichael M

  Date: 09/10/2025

  2 stars
  My experience was mixed but more negative than positive. I called "Generac" for a proposal, and they directed me to "Generx" (not affiliated with Generac aside from a clever name association). Salesman was capable but he placed an order for accessories I did not technically need related to load shedding and blocking for my AC and EV chargers. Not only did he not do the math correctly, but he didn't tell me he was adding the additional items and costs. Installers were very capable. Clean install. But they didn't have two surge suppressors to handle my 350amp split feed utility service. Told me to call for a follow-up visit. Fair enough. Reasonable mistake on their part. This is where it goes downhill. 2+ weeks later and several calls and emails, with no progress on two issues: 1) Add another surge suppressor, and 2) Remove unneeded Load Shedders. Salesman, Skyler, never called me back. Installation Dept never called me back. Escalation to a District manager, Anthony A*****, resulted in no call back until I emailed him a 3rd time asking for the owner's email, Mark C*****. Then he called me. He was a bit condescending and tried to "educate" me on some things although I suspect I know way more than him about electricity and motor inrush. In the end he did get me scheduled for surge suppressors but said they will not remove these unnecessary Load Suppressors even though I don't want them and didn't ask for them. I will go ahead and remove them myself, but terrible customer interaction. Bottom line: I would avoid "Generx Generators Inc". They seem like a capable company but more focused on selling than servicing. I regret being lazy and not just finding a local electrician certified to install Generac generators. Thats all you need, this is not rocket science. I would have had the same product installed (the important thing) and a better more personal experience and relationship with a local smaller firm.
  
  
  
  
  

• Review fromJoseph S

  Date: 09/10/2025

  1 star
  Not Reliable, Trustworthy or Well Intentioned Avoid this company at all costs Nuff Said

• Review fromt. t.

  Date: 08/06/2025

  1 star
  Currently battling Generex in *********** with a 500 gal propane tank install. Company is quick to take a deposit. Then drops the ball with the town of ***** and the permit languished until I had to go to town and process and pay for permit. They show up to install tank without calling 811. After rescheduling they show up with tank and generator. Upon leaving on day 1, they assured us that the "crew" would be back in the morning to finish. It is day 2 in the afternoon and, my site is a mess with fill up against my neighbor's property and an open trench to my electrical meter. Zero communication from the company. Do not use this company.

  Generx Generators, Inc.

  Date: 08/08/2025

  Hey ****! We are sorry to hear about the delays with your generator project. As you know the inspections on your tank are scheduled for today and after these are completed we will return to backfill the holes and cleanup the area. Your municipality requires everything be left open for inspections. We will make sure this is completed to the standards we promised. Thank you!

  t. t.

  Date: 09/10/2025

  As of 9 September 2025 the job is not even scheduled to be completed- town of ***** wants tank to be uncovered for reinspection - this is per Generex
  We are going backwards

  t. t.

  Date: 09/10/2025

  As of 9 September 2025 the job is not even scheduled to be completed- town of ***** wants tank to be uncovered for reinspection - this is per Generex We are going backwards

  t. t.

  Date: 09/18/2025

  Asof 18 Sept. still no schedule to finish job. Seems town of Marco wants the tank uncovered. Salesperson does not respond to repeated inquiries. ******* in cust. service responds with basically nothing.

• Review fromPaul G

  Date: 07/29/2025

  1 star
  Generex should be shut down, unqualified people,poor administration. Ill sue the corporation for not overseeing their brand. Please stop them from selling generators.

  Generx Generators, Inc.

  Date: 07/30/2025

  Hey ****! 

  
  

  We are sorry to hear you are not satisfied with your generator project. We are currently unsure as to why. As you know your project was completed yesterday with no issues, and you were satisfied with our team on site. We would like to hear more about why you are unsatisfied so we can help. The threatening emails and belittling comments to our staff have been received and filed. We would prefer to solve whatever issue you have civilly. 

  
  

   

  
  

  Thanks, GenerX Management. 

• Review fromRoger J

  Date: 05/29/2025

  2 stars
  GenerX has zero customer service. Installation date took 5 months from deposit. Jod was installed incorrectly and can not get service. Run from GenerX! There are plenty of other reputable installers...GenerX is not one.

• Review fromMaria S

  Date: 04/15/2025

  2 stars
  GenerX boasts on their website to offer "service to ensure that the quality of our guests experience is top-tier, no matter the nature of their standby generator needs." NOT TRUE! Their sales people, yes caring and getting back on any questions but once that's done and the deal is signed, no calls are returned, emails are written promising progress falsely. Our generator installation process is ongoing over more than 4 months after it took 6 months for them to get the permit approved and still no end in sight. No one feels decent enough to return calls and face the facts. Their scheduling department sends the crews all over the place instead of letting them finish a project. Simply mismanagement!

  Generx Generators, Inc.

  Date: 04/18/2025

  Hello *****!

  
  

  We have no record of you in any of our systems or databases. We feel you may have left this review for the wrong company. If your project is under a different name and/or email address than the one provided here, please email ****************** and we would be more than happy to help resolve any issues with your project.

  
  

  Thank you!

  
  

  GenerX Management 

• Review fromMichael D

  Date: 03/06/2025

  1 star
  I'm sorry I chose this company for my standby generator. It has been almost 4 months since I contracted with them and my installation is only a third done. The hold up is permitting. There is an issue with the setback on the side of the house where the generator is to be installed. This is something they neglected to consider when they did the site survey. Additionally, I get almost no communication from these people. I had to go to the city building department and find this out myself. So far the installation consists of a conduit which runs from one side of the house to the other side through the exterior walls of the lower level and the installation of two transfer switches where they have chipped away the stucco, (which still needs to be repaired). I have paid an $1800 down payment so I guess I'm stuck with them. I do not believe I will have my generator by next hurricane season. My advise, stay away from this company.

  Generx Generators, Inc.

  Date: 03/10/2025

  Hello,
  
  
  
  Thank you for sharing your experience.  We sincerely apologize that GenerX Generators has not met your expectations.
  
  
  
  At the time of this response, the generator is still in permitting.  We have been actively working through corrections in the permitting process and addressing these issues.  Specific dimensions of the stand upon submittal had to be changed to ensure the generator met the proper setback requirements for the City of Madeira Beach ordinances and requirements, while also maintaining the stand integrity.   
  
  
  
  We apologize for the delays with the project.  We do not wish the project to ever take longer than quoted.  
  
  
  
  We are actively communicating with the City of Madeira Beach to ensure the permit is completed in a timely manner to finish up the installation of the generator.
  
  
  
  Thank you.

• Review fromR. C.

  Date: 02/02/2025

  1 star
  DO NOT TRUST that Gener-x is completing all the necessary steps to complete your permit. Dont expect anything from the service department. You will not be able to reach them. The one year maintenance is a one time service (not a full year) to change your oil for which they will try to up charge you for a valve job that literally takes 10 minutes and no parts needed.The installation crew was outstanding, professional and with **** taking charge they placed the ** tank under and around pipes that we thought was impossible. AMAZING!Permit had multiple failures on different inspections as seen below:-Permit failed underground wiring and failed for gas line connection (July 16)-Permit failed again on underground wiring and gas line (July 22)-Generx forgot to do the final inspections -Permit failed for lugs not tight enough (Sept 3)-Permit failed for wrong type of wire between transfer switches (Sept 3)-Final re-inspection passed (Sept 13)-We had to notify Gener-x again that they failed to issue proper paperwork to the building **** to close out the permit. -Permit closed three months after starting (Oct-7)October 9th we were directly hit by a tornado causing damage to the shell of the generator Notified Generx and they said theyd come out to check out the system with no sympathy. They never showed up. Several attempts to get them to give us estimates for repairs and to service the generator. Finally they scheduled a service but didn't show. They came out, said we didn't need service but we could use our one-time maintenance. At the beginning, we were extremely happy of the work that this company provided. After several failures and run-ins with the building department and a continuous lack of communication throughout Gener-x was so frustrating. They thought we were done with our permits when we werent, Gener-x service cannot be reached, several inspection failures and lack of care when we were hit by a tornado. We would not hire this company again.

  Generx Generators, Inc.

  Date: 02/05/2025

  Thank you for sharing your experience with us. We sincerely apologize for the frustration you've encountered throughout the process. We understand your concerns regarding the permitting process, inspection delays, and communication issues, and we take your feedback seriously.
  We are reviewing the details of your case, including the permit issues and service follow-up, to ensure we continue to improve our processes and responsiveness. We also regret that the tornado damage was not handled as promptly as you expected, and we will work to ensure better communication moving forward.
  Regarding the one-time maintenance service, we strive to be transparent with our customers about services and charges. We will look into the specifics of your situation to make sure everything is clear.
  Additionally, we have emailed you directly with contact information for both our service department and service department leadership to ensure you have the right channels to address any further concerns.
  We appreciate your feedback and would like to address any remaining issues. Please feel free to reach out to us directly using the provided contact details, and we will be happy to assist you further.
  Thank you for your understanding.

  R. C.

  Date: 02/07/2025

  We were contacted by two different representatives from Generx after writing this complaint. They did state that they were reviewing the processes and making internal changes within their operations. We hope that this will help the company and others in the future. We chose a reliable local company to handle our service/maintenance needs.

• Review fromGail T

  Date: 02/01/2025

  1 star
  Our Generac generator was installed in October 2021. We had subsequent annual maintenance done each year since as was required for warranty. We told them each year that the generator stalls out on the weekly tests. It comes back on after a few seconds and runs for about 5 minutes. Told each tech this on the maintenance visits but none of them explained why it stalls but said it tests ok. The last tech that came January 2025 for annual maintenance couldn't figure out why it wasn't testing ok. He finally said there was a "fuel flow" problem and we would need a regulator and a larger gas meter. He said our generator would have NEVER powered our house as the gas was not getting to the generator. They told me I had to pay another $450 for the regulator (I had already paid $360 for the maintenance visit) I told them I would not pay this charge as the generator was not installed correctly up front in 2021. They should have known our generator was not going to work the way it was installed. They refused to work with me so I called another company and they confirmed it was not installed correctly and it would have never powered our house (we have not yet lost power yet so we didn't know it wouldn't work). The new company had an actual gas tech come out and install the regulator it needs and was blown away by the way GenerX installed our unit. He said first of all it's double regulated and the pipe for gas flow was only a half inch. Should be at least 3/4 inch for proper gas flow. No manager from GenerX would come out to confirm what their own tech was saying. The one unqualified manager who did call me, refused to believe me or saw any note from Matt the tech saying it was installed improperly. He just said I never called with a problem!! Not asking for original cost back, they should just make it right by refunding each $360 payment for annual maintenance for '22, '23 and '24/'25. RUN FROM THIS COMPANY!

  Generx Generators, Inc.

  Date: 02/04/2025

  Hi Gail,
  
  Thank you so much for taking my call today. I truly enjoyed our conversation and look forward to finding a resolution that will leave you completely satisfied with GenerX Generators. I also want to sincerely apologize for the difficulties you've encountered with your generator and the challenges you've faced in reaching us.
  
  
  
  We understand how crucial it is to have a reliable generator, and I want to assure you that we are fully committed to resolving this issue as quickly as possible, ensuring your satisfaction. I am dedicated to ensuring you are completely happy with your generator's performance moving forward. Caleb will be calling you shortly to arrange for Matt to come out and complete a full power outage simulation to ensure your generator and transfer switch are functioning as intended.
  
  
  
  I have also emailed you with my personal contact information, as well as my direct extension. Please feel free to reach out to me directly with any further questions or concerns.
  
  
  
  Thank you again for your patience, and I look forward to assisting you further