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Business Profile

Health Products

La'Pura Skin Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/20/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is basically like the others. The product came and I had a severe allergic reaction to the product. I called customer service the next day to provide details. At that time, I canceled any further shipments and my membership. I was told not to return the product, that my membership was canceled and I owed them nothing. Two years later (today) I received a call stating that I was still active in their system and that I owed then almost $90.00. FROM TWO YEARS AGO. I have not received emails nor phone calls from these people until today. They would not let me cancel (again) until I paid what they said I owed them. I explained what had happened two years ago. I asked them to send me another email with my statement attached and I would take care of it. They said they could not send another email. I refused to pay it! These people should be stopped!

  • Initial Complaint

    Date:01/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Phone call requesting money for product that was theoretically delivered in early November 2022 and supposed to be part of a subscription program. They will not cancel unless I pay for already delivered product. Never received product nor did I subscribe to receive product. I have never received anything from them in writing so I cannot upload any documentation. Only received phone call. I have asked for them to provide me with information of what I was supposed to have received and the program in writing. They just threaten to send more product and charge more. I have not subscribed for this product and they will not cancel unless I send them money first. I tried calling the customer service number provided me and it did not go through. I was told to call the person back and that number would not go through.

  • Initial Complaint

    Date:10/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A representative from the company called me and harassed me about the balance I owe them since December 2019. I ordered the product on December 2nd and the product didn't ship out until December 8th. I never used the product and returned it .. I cancelled my membership on December 17 2019 and also paid $88.46, I have an email to prove the cancellation from almost 2 years ago ,but according to the representative in there system I am on active status. I never never received a letter or email about it, but harassed me saying they were going to escalate the call if i didn't pay..They said they were going to mail me 20 products that are on hold in my account because I never canceled my superscription and was going to have to pay for them.

  • Initial Complaint

    Date:10/11/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recieved a call today 10-6-22 from LaPura stating that I had a balance due with them for a product I cancelled about 3 years ago. They claimed that they cannot cancel my "subscription " unless this balance is taken care of. This was a skin cream that they offered a free bottle to try if you paid shipping. Then they automatically sent another bottle the next month. When I received this I called immediately and cancelled after paying for the bottle I had just received. I believe it was around $35. They claim the balance was because the card I used to pay was declined or cancelled. I know that charge went through. That card was eventually cancelled when they tried to charge me again for product I never ordered or received. I feel this is predatory and wrong. Is this even legal? Is it a scam?

  • Initial Complaint

    Date:10/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product to try and decided not to follow through. I refused the product and sent it back unopened the day it arrived or in 1-2 days. I don't remember exactly. I also instructed the credit card to not pay the charge. I keep getting call from them that say I owe $89.82 for 1 product and $89.92 and I need to pay this amount to cancel the contract. I am telling them that I am not paying for a product I returned unopened and did not use. They said they have documentation that the product was returned after the 30 day limit which is not true. I think they are trying to intimidate me into paying for something I did not use. They are threatening to keep sending merchandise and charging me. I have not received anything else from them since. I don't have any documentation because I thought returning it would take care of the issue.

La'Pura Skin Care is NOT a BBB Accredited Business.

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