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Windows

Custom Vinyl Systems of Florida
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3

Average of 4 Customer Reviews

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Review Details

  • Dan D

    Date: 07/02/2024

    Ill share my experience & let you decide. Contract signed 1/10/24 with work started 2/7/24. Installer discovered a second door was delivered instead of a window. This is a four window/door unit that was temporarily installed and still there. The unit wasnt caulked so large cracks are still visible on the top and side. After threatening to post on BBB site, windows were delivered with planned installation 6/24/2024. Installer discovered a frame for the windows/ door was not delivered!! I asked but havent been given a delivery date. Dont expect to hear from them on job status, if you ask they wont know. They will respond with supply chain problems but neighbors havent experienced it with competitors. Ive been living with this for five months.Its beyond me how this company stays in business. I have told friends and neighbors to stay away because I dont recommend them. You decide!


    UPDATE:


    This posting is a follow up to my customer review posting on July 2, 2024 with Custom Vinyl Systems. 



    My previous review summarizes my frustration over lengthy delays with product deliveries over a six- month period. I now understand the owner did everything he could to speed the process given manufacturer constraints. I’m happy to say that the job was completed to my satisfaction on August 27th with final inspection on August 28th.

    I chose CVS because they have an excellent product that includes a five- track system with double insulating glass. I wish the company, and its owner, Phil *****, continued future success.

    Custom Vinyl Systems of Florida

    Date: 07/03/2024

    ****************************,Please believe me when I tell you that *** working as hard as I can to resolve this problem.Your order was placed correctly and made incorrect by the manufacture the first time. It was then reordered and made incorrectly again. I wish there was some way I could make it myself you would have your door tomorrow. It has been reordered again and I will inform you of an ETA as soon as I get It. Again, please remember that I am on your side in this matter.Sincerely *******************

  • Michelle I

    Date: 10/26/2023

    Custom Vinyl Systems is an exceptional home improvement dealer who has been selling and installing TEMO patio products for many years. They operate with great integrity, along with an outstanding performance in customer service. Their #1 priority is satisfied customers - and they go above and beyond to build the perfect dream backyard for their customers. We are extremely fortunate to have a dealer such as Custom Vinyl Systems representing our company and products with such enthusiasm and professionalism.

  • Bob D

    Date: 12/29/2022

    CVS installed our lanai windows and it looks great HOWEVER when it rains hard all 4 windows and the door leak - we are not talking drips we are talking streaming water. I have contacted, several times, CVS and the owner Phil about our CVS leaky lanai windows. I emailed a video to service and sent a video text to the owner Phil in mid November and as of today no one has called about addressing the leaky lanai windows. CVS emailed a response saying we are very sorry, thank you for letting us know...we want raving fans...YET no one from CVS has contacted us.

  • Thea S

    Date: 11/27/2022

    I have used CVS for 4 of my homes in The Villages over the last 10 years. While I would vet contractors each time i would begin another screening and/or window project, I would always return and choose CVS, not just for the superior product but because of the steadfast integrity, first in class customer service, and quality.

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