Complaints

This profile includes complaints for Palm Chevrolet, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Palm Chevrolet, Inc.

  2300 SW College Rd Ocala, FL 34471-1614

• 

  Palm Chevrolet, Inc.

  2305 SW College Rd Ocala, FL 34471-1613

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* extended warranty next day after purchase of 2024 ********* . $4384 Purchase date 10/25/2024. read terms and reviews and decided it wouldnt work for us. They told us the loan amount was already set, which included the warranty cost, and It might take a month for refund credit to our loan. No refund Three calls not returned to three separate people, manager, finance manager, and salesman.Also, reduced the trade in amount of car for a reduced tax paid amount. Seemed odd and found out there isnt a tax reduction and thats the tax for *******

  Business Response

  Date: 01/31/2025

  Communicated with customer. Cancellation form received. Refund in process.

  Thank you.

  Palm Chevrolet

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **********************,**************************************************************,************** 2-5-2024 Introduction My 2018 Cadillac CT6 Plug-in Hybrid is rare. It was imported from *****. It has an electric range of 31 miles before I have to use any gas. It's lithium battery pack has it's own coolant circuit to maintain it's temperature.I have had a recurring problem with a "Service High Voltage Charging System" message displayed because of a faulty coolant level sensor preventing charging of the lithium battery pack. My car's VIN Number is L R E K K 5 R X 3 *** 0 0 2 6 6 2.On 1-16-24 ************** in ******** **. replaced the Battery Coolant Level Sensor under the ************************ Warranty (Invoice CDCS138653). ************** is the good dealer in this complaint.Complaint The problem happened 8 1/2 months prior. On 6-1-23 I took my car to Palm Chevrolet in Ocala **. They had fixed the same problem 22 months before that on 8-3-2020 and it was covered under warranty (Job card number *****, GM Global Connect Transaction History). But this time Palm Chevrolet denied warranty coverage for repair and rental or loaner car, charged me $488.60 for diagnosis and to order a part that I didn't need, took over 6 months to come in and has not been installed. The total estimated cost was "$3236.23 + possibly some coolant $27.99 + taxes/fees to pick up where we left off" (Invoice CVCS154771).In summary Palm Chevrolet in Ocala could have repaired my car last June, under warranty as they had done before and as ************** did on 1-16-2024, but instead unfairly charged me $488.60, left me without transportation for 4 days, caused me to have to drive on gasoline only for 7 1/2 months with my "Check Engine" light on and attempted to charge me thousands of dollars for unneeded repairs.Documents available as you prefer.

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my Corvette to the body shop at Palm Chevrolet because I had run into a tire on the highway. They took my deposit of $559.48 which they cashed on 9/11/23. Several months later , I have not heard from them. I called and they told me the ***********'t come in. I asked for a refund. They said they would send it in 5-7 days. I did something else with my car. Called them again and they told me they had called to schedule ( lie. I would be happy to provide cell phone records) they are refusing to give me my money back and say I can come get the parts. I don't need the parts anymore. Need my money.

  Business Response

  Date: 01/31/2024

  Refund processed.

  Customer Answer

  Date: 01/31/2024

  Have not received refund yet

  Customer Answer

  Date: 02/01/2024

   
  Complaint: 21219866
  
  I am rejecting this response because: Have not received refund yet
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/01/2024

  Refund processed. Communicated to customer for check pickup and signature. 

  *****, please pick up your check before rejecting the response so this can be closed. 

  Thank you.

   

   

  Customer Answer

  Date: 02/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used truck from Palm Chevrolet. I paid $30,000. I asked if the truck had ever been in a accident, the salesman looked right at me and said no. I was even shown a clear carfax report. One week later I noticed the rear bumper had a dent. I went to the dealership, they said to late you bought the truck, there is nothing we can do. That's bad business in my book.

  Business Response

  Date: 11/28/2023

  Erroneous complaint.

  Mr. **** purchased a used 2019 GMC Canyon AS-IS on 12/31/22.   11 months ago. 

  Signed AS-IS buyers guide attached

  Compliant is business slander and Mr. **** should be ashamed of himself.  

   

   

• Initial Complaint

  Date:06/20/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Cadillac 2004 Escalade has been at Palm Chevrolet for repairs to get it to run correctly since April 21. I have the following issues:
  1) New problems now exist (windshield wiper blades non functional, turn signals non functional, and other issues )that were not present prior to them working on the vehicle, which they refuse to acknowledge
  2) They have repeatedly refused to give me estimations on paper or send me any emails with estimations or written quotes during the process of figuring out my car; instead they have haggled me on the phone and frustratingly confused pricing without offering a paper to refer to and continually raising the price for repairs that they can’t seem to explain fully
  3) They requested a 700$ down payment? In order to work on the vehicle and said they should be able to fix it for 1310$ total. I have never heard of such. I then paid 700$ with my ***** and **** *** cards in two separate payments @April 24
  4) After installing a new battery and me taking them a BCM I got from ******* **** *******, they claimed the bcm wouldn’t work, asked for me to bring in the original which I did, and they supposedly couldn’t get it to work either ; so they ordered their own new bcm and claimed that it wouldn’t program either, and THEN they had to send it back for another new one; which was on back order supposedly , and I had to wait another 2.5 weeks for
  yet another one to come in; this BCM part is readily available all over so I don’t believe they have been honest
  4) I am being charged 3160$ now with an ‘extra’ 10 hours of expert labor for a plug and play part?
  
  I feel swindled. The average cost of this part and fixing it with labor is 600$ for high end cars and they want 4.5x that if you subtract the battery labor which we know is under one hour.
  They are claiming the car runs now but with those ‘issues’ and are demanding I pay 3$k;
  Help!
  I feel my car is being held hostage and this seems very excessively wrong.

• Initial Complaint

  Date:05/23/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in 3 weeks ago to trade in my truck for a car. I had a truck worth over 30k that was traded in. The next day I wanted my truck back due to the condition of the car. They told me I had signed the papers and could not do that. I was under duress. The car had smoke in it which they tried to get rid of. I am allergic to smoke; on top of the fact that the car was experiencing issues. They would not let me get another vehicle that was within my budget. I have had several problems with this vehicle since. It has been less than a month and they are giving me the run around with what is wrong with the car. I have had to get a car rental. This is very distressing because they have had poor customer service with the situation and have not made good with anything. It has been a bad deal ever since. I have a car that doesn't work and they got my truck. I need a better car than what they sold me. My advice is this dealership is not a good dealership to work with. They cannot even honor a recall issue.

• Initial Complaint

  Date:04/12/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from their dealership. The dealership contacted me saying they sold the vehicle for the wrong price. I rejected their new price. So I was told to return the vehicle, which I did. But I had traded in a vehicle when I purchased their vehicle. So when I returned their vehicle I was told that my trade in vehicle would be returned to me, but to this date I have not been contacted regarding my trade in vehicle. I would like this issue resolved

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/21 I had my 2012 Camaro RS repaired @ Palm Chevrolet. When I went to pickup my car, I noticed the left Radio knob for volume was missing. With the knob missing, there is a bright red spot highligI ighting that spot. I requested my Svc. Writer Jeremy G*** to come out and see the damage. He assured me he would get it fixed. Over the next 60 days, I waited while he Ordered a replacement knob. When he tried to fix it, it didn't work. How the Radio is designed by ******* ******* knobs can't be replaced. Only by replacing the Control (front Facia) can it be fixed, Part # ******** Control, $520.99, Taxes $36.54, Handling $1.00, total, $1.00, $Labor $150.00. Over the next 90 days, Mr G*** said he would speak with Svc. Mngr. Ali Kassack. I spoke with Mr. Kassack on 2 occasions over the next 60 days. No Resolution, I then spoke with Gen.Operations Mr. Wayne V**** on 3 occasions over the next 6 mos. He stated he would contact Mr. G*** for resolution. Over the next 6 mos. Mr. G*** stated he and Mr. V**** would wait, until there was a comparable Trade-In to replace the knob. On 2/24/23 I went to the front desk and requested to speak with the Owner, I was told the VP of Operations, Brandon M****** was on calls. Asst.Sales Mngr. Jason C******* spoke with me, he assured me he would speak with Mr M****** and resolve this as he had assisted with this type of issue before. No call back. On 3/1/23 I ph to speak with Mr M******, was t/f to Mr C******* voice-mail. No call back. 3/15/23, ph Gen. Motors Natl. Customer Service #, spoke with Courtney, states filed a Formal Complaint with Palm,# ************* 3/22/23, Courtney stated she received communication via email from Joseph M******* from Palm, stating Mr. M******* stated he would not assist in Resolution.

  Customer Answer

  Date: 04/20/2023

  
  Good morning,  thank you for the return call.  As of 3/30 /23, Palm Chevrolet resolved the issue by repairing the Radio volume knob that was damaged by the Mechanic work on my car. The issue had been ongoing since 8/21 as the Dealership would not fully address the repair. Thank you Ms. ******* for your professionalism and the BBB.
  
  **** **** ***** **** ** *******