ComplaintsforPalm Chevrolet, Inc.

• Initial Complaint

  02/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  **********************,**************************************************************,************** 2-5-2024 Introduction My 2018 Cadillac CT6 Plug-in Hybrid is rare. It was imported from *****. It has an electric range of 31 miles before I have to use any gas. It's lithium battery pack has it's own coolant circuit to maintain it's temperature.I have had a recurring problem with a "Service High Voltage Charging System" message displayed because of a faulty coolant level sensor preventing charging of the lithium battery pack. My car's VIN Number is L R E K K 5 R X 3 *** 0 0 2 6 6 2.On 1-16-24 ************** in ******** **. replaced the Battery Coolant Level Sensor under the ************************ Warranty (Invoice CDCS138653). ************** is the good dealer in this complaint.Complaint The problem happened 8 1/2 months prior. On 6-1-23 I took my car to Palm Chevrolet in Ocala **. They had fixed the same problem 22 months before that on 8-3-2020 and it was covered under warranty (Job card number *****, GM Global Connect Transaction History). But this time Palm Chevrolet denied warranty coverage for repair and rental or loaner car, charged me $488.60 for diagnosis and to order a part that I didn't need, took over 6 months to come in and has not been installed. The total estimated cost was "$3236.23 + possibly some coolant $27.99 + taxes/fees to pick up where we left off" (Invoice CVCS154771).In summary Palm Chevrolet in Ocala could have repaired my car last June, under warranty as they had done before and as ************** did on 1-16-2024, but instead unfairly charged me $488.60, left me without transportation for 4 days, caused me to have to drive on gasoline only for 7 1/2 months with my "Check Engine" light on and attempted to charge me thousands of dollars for unneeded repairs.Documents available as you prefer.

• Initial Complaint

  01/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my Corvette to the body shop at Palm Chevrolet because I had run into a tire on the highway. They took my deposit of $559.48 which they cashed on 9/11/23. Several months later , I have not heard from them. I called and they told me the ***********'t come in. I asked for a refund. They said they would send it in 5-7 days. I did something else with my car. Called them again and they told me they had called to schedule ( lie. I would be happy to provide cell phone records) they are refusing to give me my money back and say I can come get the parts. I don't need the parts anymore. Need my money.

  Business response

  01/31/2024

  Refund processed.

  Customer response

  01/31/2024

  Have not received refund yet

  Customer response

  02/01/2024

   
  Complaint: 21219866
  
  I am rejecting this response because: Have not received refund yet
  
  Sincerely,
  
  ***********************

  Business response

  02/01/2024

  Refund processed. Communicated to customer for check pickup and signature. 

  *****, please pick up your check before rejecting the response so this can be closed. 

  Thank you.

   

   

  Customer response

  02/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used truck from Palm Chevrolet. I paid $30,000. I asked if the truck had ever been in a accident, the salesman looked right at me and said no. I was even shown a clear carfax report. One week later I noticed the rear bumper had a dent. I went to the dealership, they said to late you bought the truck, there is nothing we can do. That's bad business in my book.

  Business response

  11/28/2023

  Erroneous complaint.

  Mr. **** purchased a used 2019 GMC Canyon AS-IS on 12/31/22.   11 months ago. 

  Signed AS-IS buyers guide attached

  Compliant is business slander and Mr. **** should be ashamed of himself.  

   

   

• Initial Complaint

  06/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  My Cadillac 2004 Escalade has been at Palm Chevrolet for repairs to get it to run correctly since April 21. I have the following issues: 1) New problems now exist (windshield wiper blades non functional, turn signals non functional, and other issues )that were not present prior to them working on the vehicle, which they refuse to acknowledge 2) They have repeatedly refused to give me estimations on paper or send me any emails with estimations or written quotes during the process of figuring out my car; instead they have haggled me on the phone and frustratingly confused pricing without offering a paper to refer to and continually raising the price for repairs that they can’t seem to explain fully 3) They requested a 700$ down payment? In order to work on the vehicle and said they should be able to fix it for 1310$ total. I have never heard of such. I then paid 700$ with my ***** and **** *** cards in two separate payments @April 24 4) After installing a new battery and me taking them a BCM I got from ******* **** *******, they claimed the bcm wouldn’t work, asked for me to bring in the original which I did, and they supposedly couldn’t get it to work either ; so they ordered their own new bcm and claimed that it wouldn’t program either, and THEN they had to send it back for another new one; which was on back order supposedly , and I had to wait another 2.5 weeks for yet another one to come in; this BCM part is readily available all over so I don’t believe they have been honest 4) I am being charged 3160$ now with an ‘extra’ 10 hours of expert labor for a plug and play part? I feel swindled. The average cost of this part and fixing it with labor is 600$ for high end cars and they want 4.5x that if you subtract the battery labor which we know is under one hour. They are claiming the car runs now but with those ‘issues’ and are demanding I pay 3$k; Help! I feel my car is being held hostage and this seems very excessively wrong.

• Initial Complaint

  05/23/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I went in 3 weeks ago to trade in my truck for a car. I had a truck worth over 30k that was traded in. The next day I wanted my truck back due to the condition of the car. They told me I had signed the papers and could not do that. I was under duress. The car had smoke in it which they tried to get rid of. I am allergic to smoke; on top of the fact that the car was experiencing issues. They would not let me get another vehicle that was within my budget. I have had several problems with this vehicle since. It has been less than a month and they are giving me the run around with what is wrong with the car. I have had to get a car rental. This is very distressing because they have had poor customer service with the situation and have not made good with anything. It has been a bad deal ever since. I have a car that doesn't work and they got my truck. I need a better car than what they sold me. My advice is this dealership is not a good dealership to work with. They cannot even honor a recall issue.

• Initial Complaint

  04/12/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I purchased a vehicle from their dealership. The dealership contacted me saying they sold the vehicle for the wrong price. I rejected their new price. So I was told to return the vehicle, which I did. But I had traded in a vehicle when I purchased their vehicle. So when I returned their vehicle I was told that my trade in vehicle would be returned to me, but to this date I have not been contacted regarding my trade in vehicle. I would like this issue resolved

• Initial Complaint

  03/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  8/21 I had my 2012 Camaro RS repaired @ Palm Chevrolet. When I went to pickup my car, I noticed the left Radio knob for volume was missing. With the knob missing, there is a bright red spot highligI ighting that spot. I requested my Svc. Writer Jeremy G*** to come out and see the damage. He assured me he would get it fixed. Over the next 60 days, I waited while he Ordered a replacement knob. When he tried to fix it, it didn't work. How the Radio is designed by ******* ******* knobs can't be replaced. Only by replacing the Control (front Facia) can it be fixed, Part # ******** Control, $520.99, Taxes $36.54, Handling $1.00, total, $1.00, $Labor $150.00. Over the next 90 days, Mr G*** said he would speak with Svc. Mngr. Ali Kassack. I spoke with Mr. Kassack on 2 occasions over the next 60 days. No Resolution, I then spoke with Gen.Operations Mr. Wayne V**** on 3 occasions over the next 6 mos. He stated he would contact Mr. G*** for resolution. Over the next 6 mos. Mr. G*** stated he and Mr. V**** would wait, until there was a comparable Trade-In to replace the knob. On 2/24/23 I went to the front desk and requested to speak with the Owner, I was told the VP of Operations, Brandon M****** was on calls. Asst.Sales Mngr. Jason C******* spoke with me, he assured me he would speak with Mr M****** and resolve this as he had assisted with this type of issue before. No call back. On 3/1/23 I ph to speak with Mr M******, was t/f to Mr C******* voice-mail. No call back. 3/15/23, ph Gen. Motors Natl. Customer Service #, spoke with Courtney, states filed a Formal Complaint with Palm,# ************* 3/22/23, Courtney stated she received communication via email from Joseph M******* from Palm, stating Mr. M******* stated he would not assist in Resolution.

  Customer response

  04/20/2023

  
  Good morning,  thank you for the return call.  As of 3/30 /23, Palm Chevrolet resolved the issue by repairing the Radio volume knob that was damaged by the Mechanic work on my car. The issue had been ongoing since 8/21 as the Dealership would not fully address the repair. Thank you Ms. ******* for your professionalism and the BBB.
  **** **** ***** **** ** *******

• Initial Complaint

  07/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2020 Chevy Malibu, when I put the car into Drive it takes from 2-3 seconds before the car will move. If I back out of my driveway, and take the car out of reverse and put it into drive the car will roll backwards if I take my foot off of the brake to soon because my street has a slight incline. My problem is Palm Chevrolet is telling me this is normal, that GM allows up to 3 seconds for the transmission to engage. I am 78 years old, and I have never had a car that the transmission took 3 seconds to engage when putting it into drive. Palm had my car for 3 days and gave it back and it operates the same as when I took it to them.

  Business response

  09/13/2022

  Business Response /* (1000, 5, 2022/08/02) */ Contact Name and Title: Brandon M****** Contact Phone: 3526298011 Contact Email: ************************* Vehicle repaired per GM warranty policy follow doc # ******* Consumer Response /* (3000, 7, 2022/08/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) On 8/8/2022 I took a 2020 malibu with 60,000 miles on it for a test drive at another Chevy dealer. The transmission in that car worked good, meaning it engaged immediately when I put it in drive. I visited Brandon M****** at Palm Chevy and he said he could not replace the transmission in our car without GM's authorization. I also received a call from GM and was offered a 2nd opinion. I am doing that on 8/15/2022, at another Chevy Dealer. My question to the BBB is if the second look at our car is the same result as Palm Chevy, can I file a complaint with GM directly? If so please let me know. I think GM knows they have a problem with these CVT transmissions and do not want to do the right thing for the consumer. This is why people stop buying certain brands of cars. I may never buy another GM car again. Thank You.

• Initial Complaint

  06/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 6/27/22 I brought my wife's Tahoe in for new tires and keyless remote issues. One of her remotes was working without having the normal range and the other was not. This is a 2-1/2year old vehicle to mention and I've never had issues with remotes from much older vehicles that I have owned. With this being said the service rep John stated that one or both remotes could be going bad. We paid over $300 to have both remotes reprogrammed and for the replacement one. The remote that worked prior to giving it to them for reprograming didn't work when returned to my wife. John stated that it could be the contacts that went bad. My issue is that I gave you a working remote to hopefully make the signal better and you then provide me with a fully inoperable remote. I am a first responder and small business owner in this community and would never treat any of my patients or clients in a deceptive manner.

  Business response

  08/16/2022

  Business Response /* (1000, 5, 2022/07/18) */ Mr.********* received services on his vehicle remotes in the manner described in the original vehicle complaint described on the written and signed repair order. Noted on the repair order that Mr.********* tried to self diagnose and repair the vehicle remote issue himself, prior to referring to factory trained technicians. It is highly probable that the self repair attempt caused further/additional component failure prior to dealer technician repair. Customer repair order documents attached

• Initial Complaint

  01/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  It is known by everyone that 90% of all car dealers add a $20,000 to $40,000 dollars on top of a Corvette if you want it now from their show room, but they also tell you that you can order one by getting on a waiting list. It could take over a year to get one, but you agree to wait you would not have the added charge. I decided to go with Palm Chevrolet waiting list, and I waited over a year and knew that I could wait even longer, and I am keeping my word about the deal I made with Palm Chevrolet, but yesterday Jan 20 2022, I received a phone call from the sales person, Angel, and he told me that Palm Chevrolet is going back on their word (the deal that they made with many customers on their waiting list) and if we still want the Corvette they will add and extra $10,000.00 anyway, and my understanding of this is... just because they can. Now, if anyone of the customers on that waiting list agrees to pay the $10,000 extra, and wait a little longer, can they trust that they will not add anymore to the cost of the Corvette? It is not about the extra charge, if their new policy about buying a corvette from their waiting list canged, and the new potential customer agrees to do that, I have no problem with that, but I had an agreement with them from over a year ago, and they went back on their word. I wasted 13 months and now I have to start all over again. GM likes customers loyalty and repeated purchases, and I have been a customer of GM fro over 40 years, but Car Dealerships like Palm Chevrolet might change my mind about buying a Chevy or a GM vehicle.

  Business response

  04/14/2022

  Business Response /* (1000, 8, 2022/02/18) */ Due to limited supply and high market demand, customer asked to be removed from waiting list. No funds received, no refund due. No future obligations. Consumer Response /* (3000, 10, 2022/02/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) We knew more then one year ago of the high demand, that is why many dealers charge more for a corvette in the showroom, but if you get on the waiting list, you are promiced the MSRP. I could have gone to other dealers and put my name on their waiting list, but I kept my word and stayed with Palm Chevrolet, because they told us that we would get it at MSRP, we just had to wait a year or so. We never imagined that they would go back on their word. We wanted to put money down when we were ordering the car, but they told us that we had to wait to do that, because it was not our turn yet, we would have to put a deposit when the actual order would go to GM and we would get a VIN number. I think they do that so they keep you waiting for the car with them, and when it is your turn, they can still add an extra cost, because we did not put any money down. That's a good trick. What about the 13 months we wasted waiting under false pretenses. If they changed their polices, it should effect the new orders, not the pre-existing orders. They should honor their word for the people that already had an agreement with them.

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