Business ProfileforPalm Chevrolet, Inc.

Due to unfortunate circumstances we had to sell my sons ****** RAV4. In looking at the value on ****** Blue Book we accepted offers from dealers thinking it would be a quick and seamless sale - it has been anything but. The manager that gave us an offer that we accepted, $500 more than the company talked to the night before never really explained the process - just said the bank where the note was would hold the check for 10 days and then he mentioned the dmv but having never done this before we did not know what questions to ask - just trusted what we were being told. It was a Saturday, January 6th - he said the check would be overnighted-so, at the very latest the bank should have had the check on the 8th. They did not receive it until the 17th! It was 10 days, TEN DAYS before Palm Chevrolet even overnighted the check. I went down and tried to get the vehicle back - but could not, and did not know what to do. They had the **** the keys, owners manual, etc., the tag had been turned in - BUT, had we let ************ friend sell it for us we would have gotten a better price AND had the money long before the 17th. We also assumed a check for the purchase price agreed upon would be overnighted to the bank and once cleared the note would be paid and the balance deposited into the account - not so. They overnighted what they thought the payoff would be - the note was paid on the 22nd of January, the Title has been released to Palm Chevrolet per a bank manager on the 31st and here it is February 1st - 26 days later, TWENTY-SIX DAYS LATER, and still no check for the automobile! Almost an entire month has gone by - our bills continue to pile up accruing late fees, interest, etc. This has been one of the most stressful and frustrating things - if only Palm Chevrolet had been up front and honest about the process - we would have thanked them for their time and left. OR, if they had done what they said they were going to do-NEVER DEAL WITH PALM CHEVROLET IF YOU WANT HONESTY.