ComplaintsforCompass Health Systems, P.A.

• Initial Complaint

  02/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Feb. 8, 2023, I was supposed to be spoken to by phone by a Licensed Psychiatrist, ************************************* ******* for continued medicine management regarding the fact that an Anti-Psychotic I was given by the Psychiatrist was making me so sleepy that I was literally knocked out for an entire day. This extreme sedation continued for over 2 weeks. I told the Therapist, prior to my seeing the Psychiatrist, the sincere truth regarding the fact that I required an adjustment of my therapy that I had not experienced before. My Florida ******** has paid for today's session of which I was not spoken to by phone at all by ************************************* ******. Instead, a Therapist, called ******* called me almost an hour prior to the time I was supposed to be called by the Psychiatrist to inform me that there is only 1 solution she can offer to me and that this would be the only solution that will ever be administered at Compass Health from this point forward. I would then have to accept this solution during my continued therapy at Compass Health or simply walk away and go to a new Doctor. I could not believe how unprofessional and rude this woman was. Her solution was to decrease my mood stabilizer instead in dosage. My mood stabilizer is not the cause of the added sedation, and this solution has already been administered by my prior Psychiatrist, outside of Compass Health, in error. I explained this to Ms. ******* and she told me that I already told her this before and that I must accept her solution. Then, prior to hanging up the call, she rudely stated, "I love you," to me like she was thinking about a boyfriend of hers. I am quite flattered but also quite shocked. Nevertheless, she is not a Psychiatrist, and she should not be performing ******************** job for her. Also, this is a service that was paid by Florida ******** it seems to the wrong individual. They cannot tell me that from this point forward they will perform no work and get paid for it.

  Business response

  02/14/2023

  Hi.

  We cannot confirm what happened on the call due to patient privacy. What we do know is that there was the same report in our system the patient called into intake. Patient has been contacted to offer MD only appointments moving forward and or an alternative provider. Also, the lower level provider was asked about this conflict, and she doesn't recall saying such matters. It becomes he said she said scenario. 

  I don't think we should be penalized for this.

  Customer response

  02/23/2023

   
  Complaint: 19370046
  
  I am rejecting this response because:

  I was called by Compass Health, and I told the representative at the other end of the line most of the conversation that took place between ****** and myself. In my 36 years of being a Psychiatric Patient and having experienced 3 emotional cataclysms to date, I would have to declare that ****** was the sincerest individual that I have ever met in her field. She made it quite clear to me that she has no desires of helping me no matter how serious of a crisis I might ever be experiencing as a patient. She made it clear that if she truly and completely cares about the emotional well-being of someone, it definitely will not be a patient of hers no matter how bad off this patient might be feeling inside. She will gladly deliver a refill to any patient in the hopes that the patient simply accepts that his or her opinion over his or her therapy really does not matter to her in the least. She is only a P.A. for now but will become a fine License Psychiatrist in her Field someday. Now, I was told by the Representative on the phone that my Doctor at Compass Health, ************************************* ******, was too busy to deal with me that day and that ******, her P.A., took my case instead on February 8, 2023. It hurts me that she sent ****** to push me a refill of my medicines approximately an hour before the designated appointment time with her. I have decided to have an appointment with my Doctor on March 7th, 2023, to properly remedy the situation and continue my therapy at Compass Health. I hope I will not be granted another refill, because I am not sleeping well with the level of Mood Stabilizer given to me at the present moment and for the past 2 months now by Doctor ****** as well as ******. Until I am feeling at least a little better, I believe this case should remain open for the time being.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  12/22/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Compass Health is impossible to get a hold of when needed. They have forgot to send my prescription in before and during times that my pharmacist has not had the medication, they will ignore request to transfer the prescription to another pharmacy. Every month I pay a $50 copay to speak to a PA on the phone for less than a minute. They then charge me and send a prescription for a controlled substance without proper information. It's ridiculous and clearly these doctors just want money.

  Business response

  02/02/2023

  She is clearly not charging the correct Compass  Health with her issue.  She is describing a health CARE facility i.e. prescriptions.  We are a health insurance agency which sells health and life insurance policies to consumers and small businesses.  We do not engage in ANY medical practices, claims, or procedures.  She does NOT have the correct name/company that she is complaining about.  We are occasionally confused with a mental health facility in ***** named Compass Health that prescribes meds and has therapy available for patients.  That is not Florida Health ********** DBA Compass Health.  Please reply directly to this consumer and redirect her accordingly.
  

  Business response

  02/14/2023

  Medication was sent on time after the appointment. 
  Co-Pay is $50. Don't know why this becomes a complaint. It's policy.
  Cannot confirm the call length with the patient.

• Initial Complaint

  12/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Got a voicemail on 12/9/2022 about a outstanding balance and they couldnt get payment from my insuranceapparently the bill is like $2,000 and I called them back to verify services and they couldnt give me any dates or services that I received from this facility. I have emailed them and called billing **** and havent heard back

  Business response

  12/29/2022

  Hello,

  Please remove this complaint. We did everything by the book and the patient simply does not want to pay ** for services rendered and decided to report ** to the BBB.

  Here is the proof:

  Patient was contacted originally on 12/8 for balance. Voice mail was left. On 12/8 per avality the insurance information given from the patient was not found in the system. 
  
  12/9 insurance verification team left a voicemail wanting to gather updated insurance information 
  
  Insurance verification team contacted again on 12/14 and sent email to patient. 
  
  On 12/15 insurance was ran and verified again. Patient was contacted left another voice mail
  
  Due to not being able to make contact with the patient the balance is still unresolved due to not being able to gather updated insurance information. Therefore we billed the exact amount due and the patient refuses to take our attempts of communication and does not return our calls or emails.

  Please remove.

  Thank you.

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