Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a loan through them originally I was approved for 800 I only received 700 of that they charged me a processing fee of 100 dollars right after signing with them I lost my job and was kicked of the food delivery platform I was using I reached out to them explaining I lost my job and I was filing for unemployment when my unemployment was approved I would finish making the payments however they want 1934 dollars from me when I only received 700 and I've paid off ************************************************************************* out I literally tried to work things with them I feel like they are a scam and they charge way to much for such little received. They are unfair and I really think they should be investigated because they are over charging people and they are not willing to work with you if I would have known this I would have never dealt with them I really need help because they are trying to ruin my life over 500 dollars

  

  Business Response

  Date: 07/26/2024

  Please see the attached response

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fundo keeps taking payments out of my account which is outside of the agreed upon dates for our settlement. I filed a **** complaint the first time around with tons of evidence and proof. The most I got was a formal contract of the agreement so that I had something in writing. Well they just did it again TODAY July 12, 2024. Left my account in the negative. Worse, I am in ******* experiencing a five day power outage due to Hurricane *****. I spoke to ********* who even admitted they were wrong and is proccessing a same day refund. Confirmation number: 2407121020341O1. But my problem is Fundo has done this to me before including even telling me I would get a refund just for it not to happen. I ate it that time because it went towards my settlement. I cant afford to this time. We have no power no food and thanks to this happening again no money. There are so many other things Im leaving out as well even in terms of all that went down with the **** complaint. But this is an emergency terrible situation and Fundo should not have done this! The payment wasnt supposed to come out until July 19th. It is for $100.00 per the agreement.

  

  Business Response

  Date: 07/15/2024

  Hello ******, upon receipt of your message, your request was immediately honored and the transaction was voided ahead of the payment finishing processing. You were advised that this may result in an additional credit to your account and that we would address this if it happened once things settled a bit in your area. However, as the transaction was voided, it is likely it never actually even posted to your account. We apologize for any inconvenience and remain sorry to hear of impact the recent storms have had on Texas residents such as yourself. As a South Florida based company, we understand all too well the impacts of these sudden floods.

  Customer Answer

  Date: 07/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a loan in November 2023 for $1000. With interest and fees my repayment amount is $2880. I ended up defaulting on the loan and they placed a UCC lien against my personal and business accounts. I am currently trying to repay the loan. They are now telling me I owe $4930. There were 2 offers given to me. 2 payments payments equally $3697 and the loan would be repaid or a down payment of 1479 and the balance broken down into weekly payments of $150. I countered there offer. I am willing to pay the loan amount plus fees and interest as originally agreed which amount to $2880. Fundo is requesting a copy of all my business and personal bank statements, cash app, PayPal and venmo statements in order to consider my offer.

  

  Business Response

  Date: 06/13/2024

  Hello ****, 

  I looked into your accont and it does look like this matter has already been resolved with our team. Thank you

• Initial Complaint

  Date:05/20/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please read attachment

  

  Business Response

  Date: 05/30/2024

  ****************, In reviewing your account upon receipt of this notice, I see that you have spoken with a senior member of our team who explained the process for release and has been able to work with you to address your concerns. I will keep an eye on your account to ensure that it is well taken care of. 

  Customer Answer

  Date: 05/31/2024

   
  Complaint: 21738606
  
  I am rejecting this response because:

  I had a 6 week $50 agreement with Fund LLC for a first payment of May 17th.  The Fundo LLC representative claimed that "we didnt receive the payment until 05/20/24" .  But the screenshot from Cash App receipt, shows that the Fundo LLC received the payment BEFORE May 20th; with a delivery of payment on May 18th .  Despite this the *** Lien was enforced on the May 20th after Fundo LLC had the payment for 2-3 days.  Thus dishonoring our written agreement.

  We have shown in the past and still continue to show that QLE LLC wants to honor its obligations to this Merchant Cash Advance taken out by QLE LLC.  But it is difficult, comparable to impossible, to make these payments if there are delays in communication and usurious expectations.
  

  Please remove the enforcement of the *** lien for QLE LLC in regards to ***********
  

   

  (for more details please see attachments)
  
  Sincerely,
  
  ************************

  

  Business Response

  Date: 06/05/2024

  Please see the attached response

  Customer Answer

  Date: 06/06/2024

   
  Complaint: 21738606
  
  I am rejecting this response because:

  I still need resolution for this matter.  Hopefully with the attachments we can come to a resolution.
  
  Sincerely,
  
  ************************

  

  Business Response

  Date: 06/13/2024

  Please see attached

  

  Business Response

  Date: 07/01/2024

  A screenshot of the merchant's Roadie profile was requested. ******** provided a screenshot that he was not able to access the profile which sufficed for our verification requirement. 

  Customer Answer

  Date: 07/01/2024

   
  Complaint: 21738606
  
  NOTICE TO AGENT IS NOTICE PRINCIPAL. NOTICE TO PRINCIPAL IS NOTICE TO AGENT.
  

  Hi,

  Please read all the attachments in their entirety.  Please take this correspondence seriously as it is a formal notice.
  
  Sincerely,
  
  ************************

  

  Business Response

  Date: 07/01/2024

  please see attached

  Customer Answer

  Date: 07/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************

• Initial Complaint

  Date:05/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got to a point I could not immediately repay the advance I had taken. They started putting liens on all accounts business personal and unrelated businesses. The contract was with my business not me personally. I set up a payment arrangement then couldnt pay it because of the liens they placed on all of my accounts.

  

  Business Response

  Date: 05/29/2024

  Thank you for your messge Mr. ******* It looks like you were able to speak with one of our agents and resolve this. I will keep an eye on your file and will ensure that it is a quick process. Thank you

• Initial Complaint

  Date:05/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EVIDENCE SHOWS THAT FUNDO LLC AND I ENTERED INTO A CONTRACT WHEREAS FUNDO LLC HAD NO INTENTIONS OF ACCPETING PAYMENT. INSTEAD FUNDO LLC REFUSED PAYMENT, AND AS EVIDENCE TO POINT THE MOTIVE OF THIS REFUSAL WAS TO EXERCISE CERTAIN PRIVILEGES WITHIN THE CONTRACT I.E.,***-1 IN ORDER TO EXTRACT MONIES IN EXCESS OF THE LOAN'S PROVISION.FUNDO LLC PROCEEDED TO ACQUIRE LEGAL REPRESENTATION UNDER FALSE PRETENSES. IN AN EMAIL WRITTEN BY ***********************: "We appreciate your office investigating this matter further. In light of finding additional account debtor(s) of *******************************, operating business as a Independent Contractor located out of the state of ***, we would appreciate your firm move forward in notifying all account debtors of our legal right to seize assets under said *** Lien in place, in an effort to recoup funds pursuant to the breached contract with H3**83435343031343430H LLC. Although we have attempted to communicate in an effort to resolve this issue voluntarily with Ms./****************. There has not been any indication of a amicably resolve from said plaintiff. Leading our office to pursue all legal recourse regarding this outstanding balance of $5010.00 at this time, In the best interest of H3**83435343031343430H LLC. We wish to enforce the *** Lien in place. Should your office have any questions, please feel free to contact me directly."HOWEVER, PRIOR TO FUNDO LLC'S LEGAL ACQUISITION I (THE SIGNER OF THE CONTRACT) WROTE TO *****@FUNDO LLC OUTLINING OUR CONVERSATION. ***** NEVER RESPONDED TO MY EMAIL. IN AN EMAIL I, *****************************, WROTE TO *****@H313**93**33437353739H:"To ***********************, H3**83435343031343430H LLC;My legal **** has reviewed the statutes and stipulations. While resolution is still being formulated understand that my communication is to satisfy the "debt" disbursement as categorized in CFPB Consumer Laws and Regulations FDCPA found at ********************************* It is my understanding that an agreement stands between my name, *******************************, Lyft LLC. and H3**83435343031343430H,LLC. Lyft LLC has its own separate legal identity/ documents and ramifications which will be provided to you in a fashion deemed reasonable by me, *******************************, Seller/Merchant. I have been in contact with the Secretary of State on this day July 28th, 20** pursuant to being notified by you, unbeknownst to me, *********************** in reference to Lien#************.It is my understanding according to the "Agreement" of "the Program" this is Not A Loan. There are no interests accrued, there is no repayment plan schedule, and no " Time Period" where the purchased amount is payable, as written in the preliminary page of "the agreement".Secretary of State has been informed "Obstruction of Payment" was afflicted on the Seller/ Merchant in a verbal dispute by ***********************; whereas *********************** stated, " the $500.00 USD repayment to satisfy the debt disbursement is DENIED". State Secretary has also been informed, due to unusual circumstances and violation of the "Fair Debt Collection Practices Act" has been violated when *********************** denied the Seller/Merchant ******************************* transfer and connection to a Manager, further Obstructing Payment Resolution as described in the "Agreement".As per " the Agreement", Seller Merchant cannot waive privacy rights as Stipulated by The Attorney General of Arizona. The law must supercede "the Agreement" . The Arizona State Legislature Supercedes this section, the Seller/ Merchant Does Not waive it's privacy rights to privacy. Any act by any party written herein that intends to supercede this legislation will be at the mercy of the Arizona State Legislature. ((Please refer to statutes of limitations as provided by each state)).For the purpose of this "the Agreement" an offer to pay the disbursed amount of $500.00 USD was offered and declined/ "denied" of which is the 'good Faith' offer verbally made by the seller/merchant ******************************* to ***********************, H3**83435343031343430H LLC, who claimed in a conversation with the Seller/Merchant *******************************, to "Be" the Buyer also known as H3**83435343031343430H,LLC declined the disbursement amount of $500.00USD verbally stating is "Denied".The offer is open and still stands as Seller/Merchant would like to satisfy the Principal debt./disbursement.Furthermore, the seller/ merchant is not selling any other future receipts implied or non-implied.This is an attempt to pay a debt./disbursement.This communication is not in it's finality and should only be accepted as a preliminary stand on behalf of the seller merchant ******************************* and it's buyer, H3**83435343031343430H,LLC whom was represented by *********************** on this 28th day of July.CC H3**83435343031343430H Support, Secretary of State, Attorney General, ************************ .***This communication is an intent and attempt to resolve a debt disbursement.***"WHEN MY COMMUNICATION FELL ON DEAF EARS, I PROCEEDED TO FOLLOW THROUGH WITH A COMPLAINT TO ARIZONA DISTRICT ATTORNEY'S OFFICE UNDER CIC#**-011851.I AM WRITING YOU AS I HAVE INCURRED IRREVERSIBLE FINANCIAL DAMAGES AS FUNDO LLC'S LEGAL REPS (WITHOUT CONDUCTING DUE DILIGENCE) PROCEEDED LEGAL PROCESS UNDER ***-1-Lien#************ WHEREAS MY MERCHANTS, PARTNERS, AND ACCOUNT RECIEVALBE HAVE SUSPENDED MY WORKING AND GOOD STANDING ACCOUNT. BECAUSE I HAVE SUSTAINED THESE INJURIES THROUGH NO FAULT OF MY OWN I AM ASKING H363137393**8313831H TO MITIGATE ANY FURTHER DAMAGE BY INVESTIGATING THE DETAILS OF THE FINANCIAL INTRSUMENT DRIVING THIS COMPANY (H313**93**33437353739H) TO ENGAGE IN ILLEGAL DAMAGE TO MY ACCOUNT WITHOUT WRIT OF GARNISH OR COURT JUDGMENT. MY INTENTION IS TO OBTAIN FAIR REMEMDY.THANK YOU.

  

  Business Response

  Date: 05/22/2024

  Thank you for your message. You account was escalated to one of our department managers who has reached out to you and is awaiting your response. Thank you.

• Initial Complaint

  Date:05/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Corporate entity Fundo claims I a living man and beneficiary owe money. I conditionally accept that offer as a man upon Fundo providing proof of all claims under habeas corpus. Fundo needs to provide proof that money was loaned to me a man. Proof they are a damaged party and suffered a loss. Proof they are the creditors. All evidence proving that I a man owe lawful money.

  

  Business Response

  Date: 05/08/2024

  please see the attached response and documents

  Customer Answer

  Date: 05/12/2024

   
  Complaint: 21668822
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************************

  Customer Answer

  Date: 05/15/2024

  BBB your portal is unclear you ask for a response however reading through all the information you provide it is unclear. However what is clear is your lack of wanting to proceed with commands entered into your website.

• Initial Complaint

  Date:04/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a loan disbursement ($800) less than a week ago on 4/10/24. An exorbitant amount ($110) was taken without my explicit consent from my checking account on 4/17/24. I wasnt granted a 30 day repayment grace ******* This is an industry standard and best practice. It appears as if Im paying off a loan with the original loan amount disbursed. I havent had time to use the loan funds yet. The early payoff policy isnt transparent. I do not want Fundco having access to my account under coercive and predatory terms. The loan repayment terms are redundant. Theyre due before funds are adequately disbursed. Lending under these terms would bankrupt an individual. Lending fees and interest are too hefty! Their business practices are unpractical!

  

  Business Response

  Date: 05/01/2024

  Please see the attached response

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/28/2023 I agreed to a loan and have made the payments, there was one failed payment that was taken from my bank account late, but all payments have continued to be withdrawn each week, and I only have 3 weeks remaining to pay it in full. For the last month, Fundo has called, emailed, and texted to say that my loan is severely delinquent and I have provided proof that each payment has cleared and not received any response, until a week later when they start the process of calling, emailing and texting all over again to which I provide proof again. I do not doubt that Fundo will continue to try and withdraw money from my bank after May 3rd once the loan is paid in full and have tried to verify the information but still have not received any type of response. In each email, they are threatening to go to the Secretary of State to file a complaint on my sole proprietorship, but I am current. The agreement was for ****** to be withdrawn 20 times from 12/7/2023 until paid in full. Since they choose to not respond to me and the proof provided that the loan is current, I don't feel as though there is any option other than file a complaint and hope no one else who is in need falls for their faulty business practices. They are worse than payday lenders and far bigger predators.

  

  Business Response

  Date: 04/17/2024

  Thank you for your response. please note that you currently have two active accounts with us. I will have one of our agents reach out to discuss your accounts.

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 21589087
  
  I am rejecting this response because:
  After this was sent  the business did respond for the first time so we are getting somewhere, however, the second loan was paid off on 1/5/2024 and now that this complaint has been filed they have decided that loan is delinquent. Which it is not. 
  Sincerely,
  
  *************************

  Customer Answer

  Date: 04/17/2024

  The 2 attachments are the emails received, if you notice the dates on the emails, the first one clearly states it's for the loan taken on 11/28/2023 and after I filed the complaint they sent a new email stating it was the loan on 5/15/2023, they are trying to scam more money out of me. I feel like it is because the loan is almost paid in full. I want confirmation that the payment due on 5/3/2024 for ****** will be last payment, I owe ****** three more times and nothing else. They are trying to backtrack and get more money than they are owed, maybe they are commission based for scamming idk, but this is unacceptable. 

  

  Business Response

  Date: 04/22/2024

  **************,
  
  Confirming the arragements that were set up on your account, as it looks like you spoke with one our our agents last week who was able to work with you to waive some fees. 
  $135 is the last payment due on the advance from 5/16/2023.  That payment is scheduled for 05/09
  You have two payments remaining on your newer advance from 11/29/2023, however, one is for $170 (on 4/25), and the final payment on this advance is for $150 (on 5/03)

  So yes, confirming as you stated: 3 payments, but a little less than $170 each, with the final one for 5/09.

  Customer Answer

  Date: 04/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a loan I fell behind payments for many circumstances I received a call from a guy from Fundo telling I owe 4 times what I borrowed then he said we can lower and waive fees as longest agree to pay weekly I have done that I asked for the balance instead of going down I see it wen up way more this looks like a scam and rip off I have been trying to call and no agents available!!

  

  Business Response

  Date: 04/22/2024

  Thank you for your comment **************.
  In reviewing your account, I firstly want to thank you for your repeat business. It does look like there was a recent manager review on your account, however, which prompted a call from our collections team last week. I have asked the manager of the appropriate team to stay on top of your account as well.Thank you for your business.