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Business Profile

Auto Auction

A Better Bid LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Auction.

Complaints

Customer Complaints Summary

  • 38 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business claimed I would receive my security deposit back in a matter of days. I was expecting to receive my deposit back before the due date on a vehicle I was intending to purchase from them. The refund was never processed by ABettedBid and at the end, I was thrown additional fees for not paying on time. I will never consider doing any type of business with entity again.

    Business Response

    Date: 04/12/2024

    According to our terms and conditions the security deposit is refunded only after the purchased vehicle is paid for and picked up from the auction yard. As the purchased vehicle was never paid for, the relist fee was applied and the security deposit deposit was applied towards the relist fee. The customer was supposed to read the terms and conditions before bidding on the vehicle/

    Customer Answer

    Date: 04/12/2024

     
    Complaint: 21562070

    I am rejecting this response because:

    I had requested a refund of my security deposit prior to winning any bid on a vehicle. The business sent me an email notifying me that the refund was being processed. A.BetterBid deliberately misinformed me by sending me said email and due to their misguidance I was unable to finalized the purchase of any vehicle through their website. I put my trust in them as a reputable business, and I trusted the information they provided on email in regards to my security deposit being processed for refund. If the refund had been processed and if I had received it back into my bank account then I would have had the funds to finalize the purchase of the vehicle I was intending to acquire. Trusting this business was definitely my mistake; however due to their true negligence in misinforming the public when it comes to security deposits being processed for refund proves how this business implements tactics that deliberate misguide the general public into unpleasant experiences. I am not the type of person who takes legal action (civil ligation) easily against a business, but when businesses purposely misguide me with misinformation then I am left with no choice than to take all measurements necessary to prevent others from going into similar experiences. 

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone stole my wallet on March 14 and then proceeded to make an account in my name on their website. And use my credit card to put a deposit down for $700 and they are refusing to give me my money back

    Business Response

    Date: 04/05/2024

    The account is made with *********************** name on it and the ** is uploaded with the same name, email ******************* and the phone number are the same as in this complaint. We have received several emails from ******************* asking about won lot number and security deposit. So if the wallet was stolen than there was email address and the phone number and the robber has access to this email address. Please find attached a copy of email and our Terms and conditions.

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been deceived by this company, they have used deceitful, shady, unfair business tactics to acquire my business. This company has lied to me refused to help me transport my vehicle, refused to give me proper information. Refused to let me speak to manager or supervisor. Refused to set up appointment to help me get vehicle picked up, charged me storage feees, lied about the cost of stoarage fees, didnt disclose certain information regarding purchase, they held my vehicle hostage with the transport and shipping companies, waited weeks to help me acquire a driver or transport. Also while in auction, I was able to accidentially bid against myself which drive the price of the truck way up. The companies this business is partners with created a bidding war on a piece of c*** truck that wasnt worth anything. They purposely cause the price of this auction and fees to to be ridiculous and refused to help me with anything from time of purchase. They tried to make us so i would have to abandon my purchase or pay crazy storage fees and other unnecessary costs. They made me purchase the vehicle through a broker and the broker refused to help me get the truck or help with anything. Once purchased they left me hanging for over 7 days knowing I *************. I am suing this company in court due to the amount of time and work lost dealing with this issue. Beware not to do business with this company.

    Business Response

    Date: 04/03/2024

    The customer purchased the vehicle 2012 DODGE RAM 1500 L through our company and has accepted our terms and conditions. It is said in our terms and conditions that we do not guaranty the delivery of the vehicle. The storage fees are charged by **************** where the vehicle is located. Usually they do allow only 3 days free of charge. The customer was informed that we can not deliver this vehicle. 

  • Initial Complaint

    Date:02/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After roughly 5 days of no communication, no response, no help from supervisors and lower level company employees I have finally received a response back that was not even remotely close to what we were looking for.A better bed has over 3000 complaints about their website malfunctioning during their auctions of repossessed and damaged vehicles.I am in ****** 4300 miles away from their auction center and during this recent auction and others, the auction site was malfunctioning. We informed him of this many times before and clearly it has not been rectified.We have found that when bidding on certain items, we would have to log out of the auction and log back in all of this is documented on their servers. Because the bid button wouldnt work, or we would be pressing, bid on an item, and all of a sudden we would be bidding on the next item in which we did not bid.When an auction has over 1200 people find that their auction website malfunctions all the time the volume doesnt work the screen doesnt refresh items are delayed and lagged. The more people on the auction, the more the website breaks down.We have been nothing but loyal customers always paid our bills and purchased our items on time. There was an item that was bid without our knowledge and that without our privilege for A 1979 broken down RV in which we would obviously have no use for because were in ****** and there would be no way to transport this item. We have notified them of this issue. All they have done is use automated message responses no one has called me. They refused to let any and supervisor handle the issue We are willing to continue being good customers and pay for the item that we did purchase and let bygones be bygones, but they will not help us. They will not speak to us. We have filed the complaint with the state attorney, generals office, the ***** and written a two page review for Reddit, yelp, and other review platforms, prepared to share our experience with other 3k people

    Business Response

    Date: 04/03/2024

    The customer is not the first time buyer and knows how the website works. Everyday our customers purchase about 100 vehicles and no one claims the website is not working. It is clearly said in our terms and conditions that ******** are final and can not be cancelled. We ask our customers be very attentive while bidding. Unfortunatelly what was purchased by mistake can not be cancelled. We need to charge the relist fee and we do charge our customers security deposit to cover the relist fee if thiss is the case.

  • Initial Complaint

    Date:02/09/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was interested in finding a project vehicle on COPART. I decided to use A Better Bid. I checked the shipping quote before I placed a bid which was $261 after bidding and winning the vehicle I was sent the invoice. I was actually sent two invoices. One invoice was improper it had incorrect dates. I did receive a correct invoice. I also received a shipping quote for $490 dollars almost double the initial shipping quote. I had my bank wire the funds for the purchase within the 26 hour window I was given. Yet website claims 2 days. Now the shipping quote is $700. This is cut and dry bait and switch.

    Business Response

    Date: 02/12/2024

    Shipping quote provided on the website is an estimated quote. To get the exact quote we ask to contact our shipping department. Please check attached print screen. As this customer has purchased an ATV we allowed the customer to pick up the vehicle himself. Also according to our terms and conditions it is said that we do not guaranty the delivery. Please check attached. There is no shipping price in the invoice. The customer wired the funds on time and there is no late fee.  

    Customer Answer

    Date: 02/12/2024

     
    Complaint: 21273715

    I am rejecting this response because:
    The business did not give me the option to pick up the *** myself. 
    Sincerely,

    ***************************

    Customer Answer

    Date: 02/13/2024

    I guess I accept the response. Im at least going to receive the item I purchased. 

  • Initial Complaint

    Date:02/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this place is a scam i bid on car **** they charged me $3,000 in fees

    Business Response

    Date: 02/06/2024

    All our fees are described at the lot description page (please find attached the print screen from our website). Also all our fees are described in our Terms and conditions ( please find attached). This customer purchased his vehicle after accepting our Terms and conditions. He supposed to check all additional fees before bidding. He raised a dispute on his security deposit. Now we will need to pay the relist fee to the auction.

  • Initial Complaint

    Date:01/30/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lot ********. I was the highest bidder, but needed approval. The seller countered, and I stayed with my original bid. I was awaiting an email that the seller either accepted, countered, or rejected per their website. I did not receive that email. Today I have an email that shows the item is relisted, and that I have another chance to bid on it. I don't want another chance, because I already was highest bidder. What kind of auction site just relists an item that I was already legally binded to? And yes, their shipping quote of over $1200 is $1000 higher than what I can ************** for.

    Business Response

    Date: 02/14/2024

    This lot number 82487323 was sold on approval. That means that the seller will approve the sale price. As the seller's counter offer wasn't accepted the vehicle was back for sale. Please find attached the print screen of the bidding process. So the customer received an email that the vehicle is for sale again. All shipping prices at our website are estimated. We ask our customers to contact our shipping department for exact quote. Please find attached the print screen of our website. 

    Customer Answer

    Date: 02/20/2024

     
    Complaint: 21219233

    I am rejecting this response because:

    Per attachment, I never received "a notification by email and in my account with the seller's decision." The site said the vehicle was sold and I was the highest bidder. Then a couple days later I get the notification that I can bid on it again in an upcoming auction?

    The attached shipping quote shown is less than the quotes given to me. Mine were both over $1000.

    Finally when I entered my personal vehicles vin and details in to get a quote on what they would buy it for, the quote came back at $10. See attached pics of my car.


    Sincerely,

    *****************

    Customer Answer

    Date: 03/20/2024

    The BBB is OK with the way this place conducts business then? Are you at least grading them with an F?

  • Initial Complaint

    Date:01/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a car thru a guy named **** _____. **** bought this car thru this business A Better Bid LLC. This car title was never signed over by A Better Bid LLC to ***** Upon further investigation **** is a 6 time felon buying and "selling" stolen goods. So A better bid LLC sold or gave him a stolen car to sell to a victim who now can't register said car based on it being stolen and is now out $15,000. Both the owner of A Better Bid LLC and **** ____ are a scam.

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was charged ********************************************************* and they told me I wouldnt have to worry about anything and when I call they said I owe 250 after I paid them **** to transport the car.

    Business Response

    Date: 01/26/2024

    Please find attached a copy of the invoice of *******************************. There are $30 storage fee and $1350 for the shipping services. There are no additional fee for storage fee for $250. Customer has received his vehicles and the paperwork is mailed as well.

  • Initial Complaint

    Date:12/31/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    abetter.bid sold me a car with incorrect milage and interior damages represented on their website. I purchased the car remotely and received it later with a different milage and internal damages, that were not represented on the pictures.I paid for the car in full, and they still did not mail me the title which they have on hands for 30 days already.abetter.bid sold the car to me with incorrect mileage, and misrepresented internal conditions and damages of this car.I am not a dealer, just a regular guy who wanted to buy a decent car.Instead I do not have a title for two month already, and stand to lose almost $15k on this car. I cannot afford it.I'll do whatever it takes to return my hard earned money. It will happen via small claims court or other avenue. One thing I guarantee, I'll get every dollar back from abetter.bid, and abetter.bid will lose much more after we are done with this lawsuit.I did not move forward with the lawsuite yet, and contacting bbb.org for help.When abetter.bid makes a mistake, it doesn't do anything for their clients. Not a single step towards a direction to make it right between abetter.bid and the client. It is very upsetting and frustrating to say the least.All, supporting evidence are here *************************************************************************************** Thank you for your help

    Customer Answer

    Date: 01/12/2024

    abetter.bid agreed to full refund. the issue is resolved

A Better Bid LLC is NOT a BBB Accredited Business.

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