Complaints

This profile includes complaints for Gunn Marketing Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gunn Marketing Group, Inc.

  8046 Old County Road 54 New Port Richey, FL 34653-6457

• 

  Gunn Marketing Group, Inc.

  PO Box 1365 Tarpon Springs, FL 34688-1365

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a voucher for Time 2 Get Away for sitting through a rainbow vacuum demonstration. Went online and put in my activation code and paid the fees that are refundable. I chose my dates and destinations. I did not realize that it couldn't be 7 days before or after a major holiday, never found the rules anywhere. A lady contacted me to let me know and stated that IF we would sit through something for an hour she would be willing to give me the dates I chose. I declined and she stated that I would receive another email to choose new dates which was fine and I agreed to. I am going on almost a month now with no email from anyone and the lady will not return my call. I have a feeling this might not be legit and I have lost money and we will not get our 2 free days. Please assist.

  Business Response

  Date: 03/08/2023

  To whom it may concern,

  ****************** should refer to her original Time 2 Get Away voucher. Under Terms and Conditions - The first paragraph - Itineraries and the first sentence states, "Year-around arrivals are available based on hotel availability. However, travel within 7 days before or after a major holiday is not permitted." A major holiday is considered any Federal Holiday plus Easter Sunday.

  ****************** spoke with an agent on 2/9/23 and was offered an opportunity to travel on a holiday through a different program which she declined. Therefore, on 2/9/23 she was sent via email a new request form to resubmit her dates per the standard promotional program terms.

  We had not heard from ****************** until 3/6/23 when she called and spoke with her agent saying that she had not received the link for her new requested form. The agent told her that it was sent on 2/9/23 right after they spoke. The agent then notified the admin department asking that they send it again which they did immediately on 3.6.23. Please see our system notes below.

   3/6/2023 9:56:39 AM PK Digital RRF Link ****** Sent Number: 2

  2/9/2023 10:36:04 AM CCR_Admin2 Digital RRF Link ****** Sent Number: 2

  ********************** claims are false, and this complaint should be closed.  

• Initial Complaint

  Date:01/24/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB staff LO Consumer states in May of 2022 she received a brochure from the business at presentation at a hotel. One of the perks of going to the presentation was a free trip through **** Marketing via Time 2 Get Away. The consumer picked 2 destinations and submitted them with a payment of $29.95. The consumer had not heard back from the business so she contacted them and they told the consumer the destinations were not available. They sent her another form to fill out to pick 2 different destinations but she did not have to pay again. The consumer chose the 2 destinations at the end of 2022 and she had not heard back. Once again she contacted them and she is still waiting to hear back.

  Business Response

  Date: 01/24/2023

  To whom it may concern,

  Per the terms and conditions of the promotional offer, the customers will be contacted approximately 60 days prior to their earliest requested travel date. The ******** first requested travel is 4/3/23 therefore, they are in the system to be contacted on 2/3/23. However, their refund request has been received and will be sent to accounting for processing. They will need to allow **** days for processing.

  Sincerely,

  Customer Choice rewards

   

   

  Customer Answer

  Date: 01/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After I sat through a demonstration, I was given "Time 2 Get Away!" voucher for 2 nights of hotel accommodations for 2 adults and up to 2 children. Step 1: To activate voucher, I followed the instructions and paid $29.95 refundable room guarantee. Step 2: I followed the instructions and requested travel dates in 2022 for March 11, 2023. It then stated to select a second date at least 30 days after the first requested check-in date and travel within 7 days before or after a major holiday is not permitted. I selected April 15, 2023. I received a call on 1/11/2023 stating they had the received the form but I didn't follow the instructions. They went on to state that April 15, 2023 was within 7 days to a federal holiday. I asked what federal holiday? They stated Easter. I informed them that Easter wasn't a federal holiday to which they revised saying it was a major holiday. I stated Easter is not a major holiday. The lady stated well they are considering Easter a major holiday. I then asked the lady was my first date of March 11, 2023 available to which she replied she would need to transfer to a different **** or I could sit through a time share demonstration and extend my trip with additional cost. This company is fraudulent they are attempting to get people to do a time share demonstration and falsely using days as major holidays. This company needs to revise their website/marketing materials to state what "THEIR" major holidays are.

  Business Response

  Date: 01/12/2023

  To whom it may concern,

  The Time 2 Get Away offer is a promotional travel offer that requires that all participants follow the terms and conditions as stated on the voucher. As stated on the voucher, and on the reservation request form, participants must request two different travel dates with neither date being within 7 days before or after a major holiday. Easter is a major holiday as it falls within spring break which is extreme peak season and we do not ever have availability during that time through the promotional offer. We do have other options for peak and holiday dates that we make available to the participants if they would be interested in attending a presentation during their stay. If they are not interested, we offer to either send them a new form to request dates that fall within the guidelines of the promotional offer, or we can send them a full refund. ************ requested a full refund which has already been processed.

  Sincerely,

  Customer Choice Rewards

   

  Customer Answer

  Date: 01/12/2023

   
  Complaint: 18722429
  
  I am rejecting this response because:

  I was told because of Easter now they are saying Spring break which isnt listed in their contract.

  
  Spring break is not a major holiday. The company is making up their own holidays and trying to get people to spend extra money for their FREE 2 day stay. Ill wait for my refund. Ill seek ************* to get the get company investigated for illegal promotions!

  
  Sincerely,
  
  *****************

  Business Response

  Date: 01/13/2023

  To whom it may concern,

  In our previous response we said that Easter is considered a major holiday, and usually falls during spring break. We do not have any available promotional inventory during the time of Easter and/or spring break. The promotional offer states that accommodations are based upon availability. If we do not have availability we cannot offer accommodations. Per **************** request, her full refund has been processed.

  Sincerely,

  Customer Choice Rewards

   

   

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 11-5-2022 Time: 3:45 ********: ************* ************************************** Bring a photo and credit card Appointment made with *********************** *************** ************ My husband and I attended- see form and letter.Claim Number LittleRock01 Letter from *************************** Tourism and Travel Show 2022 To be redeemed: Air, *************** up to $1059.00 round trip airfare +2 nights of hotel accommodations +three day car rental vouchers and a $50.00 hotel gift card Thank you for your time in this matter.***********************

  Business Response

  Date: 01/04/2023

  To whom it may concern,

  We heard from the sponsor today and they have authorized us to send out all pending orders. This will be sent out by Friday.

  Sincerely,

  Customer Choice Rewards

   

   

  Customer Answer

  Date: 01/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will allow 5 business days before I file another formal complaint in regards to the response of To whom it may concern,
  We heard from the sponsor today and they have authorized us to send out all pending orders. This will be sent out by Friday.
  Sincerely,
  Customer Choice Rewards

  Thank you for your time,
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We attended a seminar regarding family vacation opportunities on August 27th at 10:45am located at the Hampton Inn in ********, *******. After the seminar we chose that this program was not for our family. The company then promised 2 round trip airline tickets, 2 nights at one of **** ************** 3 days car rental, a voucher for $150.00 in gas and $50.00 hotel gift card. My activation code is FlLnx and sponsor code is LUX dated August 27, 2022. I mailed the redemption form with our choices clearly stated on what we had chose. I did not hear back and contacted the company and was told they never received my redemption form. I sent out a second redemption form and to this day have not received the promised items listed above. I attempted to phone the number that I had used prior and the line is discounted *************). I honestly would not suggest attending a seminar regarding family vacation opportunities with this company. The company does not have good family vacation plans that would suit any family unless you have an abundance amount of funds to throw away and they do not honor their redemption program.

  Business Response

  Date: 01/16/2023

  To whom it may concern,

  We show that the voucher was mailed out to ****************** on 1.4.23 in the **** that she provided. Please see below:

  11/14/22 filnx 8/27/22 ************************* ************ ********************************************************************************* ************************** AHM Yes 1/4/23 100AMM-VA: *****  55983 AVR 11/18/22.
  
  If ****************** needs to contact ** she can reach our customer service at ******************************************

  Sincerely,

  Customer Choice Rewards
  
  
  
  
  
  
  
  
  
  
  
  
  

   

  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

   

  Customer Answer

  Date: 01/18/2023

   
  Complaint: 18661753
  
  I am rejecting this response because:

  I am replying to the BBB that **** Marketing sent us a new document asking for information to be sent to them for the third time regarding their vacation plan.  
  We are not pleased with the one sheet in the mail and are very ***** that a third time submitting our information will resolve this matter.
  We do not wish to close our dispute with the company until we receive the promised items.
  V/R,
  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/18/2023

  Customer Choice Rewards is simply the mailing fulfillment center that mails out the travel vouchers. We do not have any further involvement in the redemption or booking of the travel. By ****************** receiving her travel voucher we have fulfilled our only obligation in this process and this case should be closed.  

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates have been provided to this company on 2 occasions for reservations only to be cancelLed and ask to reschedule. A check in the amount of $29.95 AND ANOTHER FOR ***** has been cashed and collected by them for over 6 months. . No number on ther website or the form they sent to reschedule. please return my money immediately.

  Business Response

  Date: 12/06/2022

  To whom it may concern,

  Our records show that you submitted a travel date request but did not follow the terms and conditions of the promotional offer so a new form was sent to you so that you could resubmit dates per the terms of the promotional offer, but we never received that back from you. We will be glad to process your refund. Please allow **** days for processing.

   

   

   

• Initial Complaint

  Date:11/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my wife attended a Land,****************** seminar 9/24/22 from 1045-1215. We were promised 2 complimentary round trip airline tickets, 2 nights at a Marriott and complimentary 3 day car rental. We mailed our redemption form along with a self addressed envelope a few days after the seminar. We havent received anything as of yet. I tried to call the number of the representative that set everything up and its disconnected. I went online and got a number for customer choice rewards and they gave me another number to call in which the person who answered has no idea what Im referring to or who customer choice rewards is. I am getting the run around. I definitely believe this is a scam at this point.

  Business Response

  Date: 12/02/2022

  To whom it may concern,

  We have looked through all of our records and we do not show that we ever received the order form from ***********************. However, we can use the information **************** submitted with this complaint and will mail his voucher out to him today. He will need to look for an envelope from Customer Choice Rewards as we did not receive the SASE.

  Sincerely,

  Customer Choice Rewards

   

   

  Customer Answer

  Date: 12/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Crown *********** in ************** for a FREE giveaway of prizes, we attend and states we must pay $100.00 to receive the prizes listed. Very high pressure sales tactic and untrue gifts not provided, we want was advertised

  Business Response

  Date: 10/12/2022

  To whom it may concern,

  We are not Lux Vacations which is the company that sent you the promotional offer and with whom you attended the presentation. Customer Choice Rewards is simply the mailing fulfilment service that *** uses to mail out the incentives on their behalf. You sent a photo of the voucher that was sent to you by Customer Choice Rewards. Any further issues need to be addressed with Lux Vacations.

  Sincerely,

  Customer Choice Rewards