ComplaintsforStormtech Shutters Contracting
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Complaint Details
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Initial Complaint
11/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had shutters installed. fell of the wall. They finally put them back up the day before we left for holiday BUT the motor was broken and we were told not to put them up or down cause they would fall off again. We agreed to have it fixed when we returned from holiday. September 19 we started call and getting no reply. I emailed, sent a letter as well and the still have not contacted us. It is now November 7 and still no contact from them. I have called the office, no answer, called his personal cell and left messages. I don't expect a refund. I would just like the motor replaced so we can open it up so I can see outside. Initial work was done 10-24-2022.Thank you for your time.Business response
11/27/2023
Mrs.*******,
Thank you for bringing this negative experience to our attention. Once again ,I apologize for any inconvenience caused.
I am sorry we were unable to get the parts needed to fix your shutter in before you left for your Holiday. Kaleb the installer and myself had commutation with you and your husband on afew occasions and had a set date to correct any issues with your shutters. I spoke with your husband the date the service was scheduled and complete on ,He was very satisfied.
If there's anything else I can help you with or you have further questions, please feel free to contact me.
Best Wishes,
***************************** ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.