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Business Profile

Storm Windows and Doors

Stormtech Shutters Contracting
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Stormtech Shutters Contracting's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stormtech Shutters Contracting has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/21/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid to have impact windows installed in my house. I was given a start date because I have to travel to ******* for the work to be done. The business said they would be here to do the work. Now they do not respond to my calls or questions.

      Business Response

      Date: 09/05/2024

      Job has been completed. Weather related  delays caused scheduling issues . As we don't skip around on jobs and we complete as we go. We did determine a solid updated schedule install  date stuck to it and got it done. Job Is completed. 

      Customer Answer

      Date: 09/17/2024

       
      Complaint: 22173116

      I am rejecting this response because I was told the on Friday before the work was scheduled to begin the following Monday it would start on time.  As I had to travel over a thousand miles to be there, and it didnt begin until more than a week later, it was a significant waste of my time.  The business wouldnt even pick up my calls, hence this complaint was filed.   Having said that, when the work did begin it was done well and efficiently. 

      Sincerely,

      ***** Friend

    • Initial Complaint

      Date:11/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had shutters installed. fell of the wall. They finally put them back up the day before we left for holiday BUT the motor was broken and we were told not to put them up or down cause they would fall off again. We agreed to have it fixed when we returned from holiday. September 19 we started call and getting no reply. I emailed, sent a letter as well and the still have not contacted us. It is now November 7 and still no contact from them. I have called the office, no answer, called his personal cell and left messages. I don't expect a refund. I would just like the motor replaced so we can open it up so I can see outside. Initial work was done 10-24-2022.Thank you for your time.

      Business Response

      Date: 11/27/2023

      Mrs.*******,

      Thank you for bringing this negative experience to our attention. Once again ,I apologize for any inconvenience caused.

      I am sorry we were unable to get the parts needed to fix your shutter in before you left for your Holiday. Kaleb the installer and myself had commutation with you and your husband on afew occasions and had a set date to correct any issues with your shutters. I spoke with your husband the date the service was scheduled and complete on ,He  was very satisfied.

      If there's anything else I can help you with or you have further questions, please feel free to contact me.

       

      Best Wishes,

      ***************************** ****

    Stormtech Shutters Contracting is BBB Accredited.

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