Business ProfileforAdvanced Hurricane Technology, Inc.

On Mar 21 I contacted this company to request service for one of my roll-down shutters because the hood was damaged by Hurricane ***. They said a tech named *************************** to come on Thurs, Mar 23 between 10 and 12 to repair it. He came after 12. When I called to ask why wasn't he coming the staffer, *****************************, said he was tied up in another job and would come later. He came and fixed the hood but created another problem. The circuit breaker tripped and neither shutter nor breaker worked after that. He could not repair the problem. *************** came, and after assessing the problem said he couldn't fix it because he doesn't have knowledge of shutters. Nevertheless, I gave ****** a check for $257 and they left, promising to send someone who knew about electricity. At no point he gave me a written invoice for his work. On Monday morning ******* called back to ask that I pay an additional $95 for the use of a tall ladder to reach the shutter. I asked why wasn't I informed about this before, and she said the technician forgot to tell me. She demanded the payment via credit card. I told her I don't give credit card numbers by phone and will pay when a technician comes to fix the problem they created. She made an appointment for Thurs Mar 30 but had a cancellation and sent *********************************** on Wed, Mar 29 at 1 pm. He fixed the electrical issue --a cable touching the receiver. When I asked the amount, he called ******* and came back to say I owed a whopping $704. In protest I asked him to call *******, who said that's what I owed. I asked her where my initial check was and she said she had it but not touched it but I should write one for $704. After some wrangling she gave me a 10% discount and that a check for $376.60 plus the first check would suffice. Again, no invoice from this tech. The 10% discount is not fair. I don't see why I should pay for a problem they created, so I ask for a full refund for the second service (labor & ladder).