Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On a call for yearly maintenance.The person I talked to on the phone I believe was *******, I asked her about charges for their services and she told me that it would run 257. Per hour I did again ask her if there were any other added fees,. She explained that was the charge excluding parts. I told her we were in a coachhome on the second floor, thus the number 205 in our address, and she made no added mention of any other money for a second residence. This past Thursday, June 5, we had a scheduled appointment for 8 to 10 AM. After calling several times we were told they were running late, andwould be here shortly. They arrived at 12:40, we discussed what needed to be done, and they went to work. after the work was done, they said we would be billed, which we were within hours. The bill was unbelievable. For lubricating and rolling up and down seven blinds, And three electric shutters on our patio, from the inside. The charge was over $1184.00.We did understand that they were here over an hour and a half and it would be in the $500 range plus some parts, for a front shutter. This bill is double the amount, because it states on it, they had to use an extension ladder. Anyone who does any work in the state of ******* that has to go to a second level, uses an extension ladder.We were never informed that this charge would be added, and if we were, we would have selected a company other than AHT. This is total price gouging. And we do not plan on paying this bill until the correction is made. Yes, quotes can change, we understand that. But this was totally preventable by stating that they had a policy of charging double when they were secondfloor windows.The windows were done in 2022 by another large company, which now the obvious is we shouldve used had we known this was going happen. The fee on that bill was $220.00. We will pay the bill as we would told it would be charged. But we will not be gouged. Thank you.The waldmans

  Business Response

  Date: 06/11/2025

  Dear Mrs. ***************** you for bringing your concerns to our attention. While we understand that the final invoice was higher than you anticipated, I do want to provide some context to help explain the charges. Our technician encountered conditions that were considerably more challenging than originally described, including several shutters with heavy dirt buildup, active wasp nests inside the housings, and multiple units located on the second story that required working from extension ladders on a sloped roof. These factors added significant time, labor, and safety considerations to complete the job thoroughly and properly. That said, the most important outcome is that all of your shutters were fully serviced, cleaned, repaired, and are now functioning properly providing you with the protection and peace of mind you need going into hurricane season.
  Even with the extra work involved, we do understand that the final amount exceeded your expectations. In the interest of fairness and customer satisfaction, we are offering an additional $200 discount on top of the 10% discount already applied. We hope this gesture reflects our commitment to standing behind our work and to ensuring that you feel good about the investment in maintaining your hurricane protection system.

  This message is being sent both by BBB and by email. Please let us know if you accept this change and we will update the invoice accordingly. 

  Kind Regards,

  ***** Jr

  AHT President

  Customer Answer

  Date: 06/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Though we dont totally agree with the total and see a real lack of communication, from their front office and theyre so-called office manager *******. We understand everybody has business practices, but doubling an approximate quote with no upfront knowledge of additional costs is not a way to win, new customers, or referrals in the future. We will agree to this adjustment so we can both move on, and do appreciate you at least reaching out a hand to make this acceptable. Please send a new invoice with the 865. And we will see that it is paid today.

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Mar 21 I contacted this company to request service for one of my roll-down shutters because the hood was damaged by Hurricane ***. They said a tech named *************************** to come on Thurs, Mar 23 between 10 and 12 to repair it. He came after 12. When I called to ask why wasn't he coming the staffer, *****************************, said he was tied up in another job and would come later. He came and fixed the hood but created another problem. The circuit breaker tripped and neither shutter nor breaker worked after that. He could not repair the problem. *************** came, and after assessing the problem said he couldn't fix it because he doesn't have knowledge of shutters. Nevertheless, I gave ****** a check for $257 and they left, promising to send someone who knew about electricity. At no point he gave me a written invoice for his work. On Monday morning ******* called back to ask that I pay an additional $95 for the use of a tall ladder to reach the shutter. I asked why wasn't I informed about this before, and she said the technician forgot to tell me. She demanded the payment via credit card. I told her I don't give credit card numbers by phone and will pay when a technician comes to fix the problem they created. She made an appointment for Thurs Mar 30 but had a cancellation and sent *********************************** on Wed, Mar 29 at 1 pm. He fixed the electrical issue --a cable touching the receiver. When I asked the amount, he called ******* and came back to say I owed a whopping $704. In protest I asked him to call *******, who said that's what I owed. I asked her where my initial check was and she said she had it but not touched it but I should write one for $704. After some wrangling she gave me a 10% discount and that a check for $376.60 plus the first check would suffice. Again, no invoice from this tech. The 10% discount is not fair. I don't see why I should pay for a problem they created, so I ask for a full refund for the second service (labor & ladder).

  Business Response

  Date: 03/29/2023

  The customer's statement of complaint has some valid points about communication but is incorrect on 2 items.
  1. The breaker tripping was not created by the technician, but by an extremely corroded wire casing which was an undiagnosed pre-existing problem with the shutter. When the work was performed to repair the hood (which was completed successfully) the corroded wire casing made contact with the side of the box causing a short. The breaker did its job by tripping and an electrician should've identified this as a short circuit. See attached photographs to see the corroded cable. *************************** did not strip that cable and did not cause the breaker to jump, he was simply unfortunate enough to be the next person to touch that shutter with the motor cable so deteriorated.  Claiming that the technician caused this problem is like saying that "the cardiologist must've caused the hernia because he found it on the ***scan"
  The second technician that visited the customer correctly identified the problem and repaired it in the same manner an electrician would have. By turning off the breaker, fixing the exposed wiring, and sealing it back up.
  2. Our invoicing is paperless, so all invoices are sent by text or email. It appears that the customer was not correctly set up on our system and therefore did not receive the correct invoices at the time of service. Instead she relied on the technician's word to write the check rather than being billed after. The invoices were sent later by text, after the customer's information was properly uploaded to our software, so the insinuation that no invoice was provided due to nefarious reasons is disingenuous at best. 
  These correct invoices included the ladder charges and follow up service work. 
  Resolution : We are willing to reduce the ladder charges that the customer claims were not communicated clearly. However, her issue with the electrical cables was a real problem that was not caused by us and needed to be resolved. My proposal would be to waive half of the outstanding amount if the customer is willing to pay the invoice as soon as possible.