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Business Profile

Home Furnishings

Clive Daniel Home

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Clive Daniel Home's headquarters and its corporate-owned locations. To view all corporate locations, see

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Clive Daniel Home has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In March,April of 2023 I put 2 deposits on furniture from Clive Daniel. In August 2023 they called for the balance prior to delivery of furniture. 10/9/2023 the furniture was to be delivered but when the truck arrived they were missing 8 dining chairs. Even though Clive Daniel had my deposit and the ****************** back in April 2023, they failed to make the chairs as promised.. To compensate me for such a mistake, their customer service manager ******************* credited my card for the fabric to make up for the inconvenience. Although I would have preferred to have the chairs as promised I was satisfied with the credit she offered . The chairs arrived another 5 weeks later. When they delivered the furniture Oct 9, the delivery people drilled holes through a custom chest while putting it together. I reached out the my sales person and ***** and sent pictures so they could see the damage and order a new one. Well, to follow protocol they had to send their repair man over and he said it could not be fixed. Approximately 2 months later I call to get the status of the replacement chest, only to be informed that ***** and never ordered it because she forgot so now I will have to wait until February 2024.***** assures me that they will take care of me, they will compensate me for all the problems, but they want to deliver the new piece first. So I am patient and I wait and wait. The replacement was delivered yesterday February 9 and after delivery, Clive Daniel calls requesting back the fabric credit that had given me for the dining chairs. I explained the credit was to make up for them not having the chairs made as promised and delivered on time and they argue that is not the case and that I owe them those funds. They also offer me a $500 credit on my card for the problems and a $500 in store credit. I want them to refund to me the $3,223.22 that I paid them yesterday and I also request $2,500 credit for the trouble with the chest, NO STORE CREDIT.

    Clive Daniel Home is NOT a BBB Accredited Business.

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