ComplaintsforHolidayCars.com

• Initial Complaint

  07/24/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  This company is a FRAUD!!! I booked our first family trip to ******* through the website, I read every term and condition, I understood the conditions, but in the end they still found a way to scam me!!!i was rented a non working car!!!! They forced me to add an additional driver even when it wasnt necessary because we only wanted one drive! They forced additional insurance!! The car they rented to us had multiple issues!!!! I have videos and photos! I want tot see them to court! I want my full refund back!

• Initial Complaint

  03/27/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I rented a car through holiday cars for pickup at *** from Nextcar #********. This reservation was made back in January. When I went to pick up my car I was told it was given to someone else and there were no cars available. But cars were available if I was willing to pay $600 more than my initial rental. I was left stranded at the airport 2 hours from my accommodations. I ended up spending money on an pricey uber and booking a car rental to the airport as a result of this.When I reached out to Nextcar customer service (car supplier) I was told that they could not contact the branch, nor could I because they did not receive incoming calls. I made this call March 11th, the day I was supposed to pick up my rental. I literally had no one to call and notify that I would be late.When I called holidaycars.com on March 11th, I was intentionally hung up on by your customer service associate because he didn't want to help me. It's clear this customer service rep was located over seas and could care less about providing reasonable or even decent customer service. Emails back an forth with holidaycars.com have left me asking repeatedly for the contact number at head office. They refuse to provide it. They also tried to suggest that the customer service number I called, the one printed on my voucher did not belong to them. ************

• Initial Complaint

  01/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Rented a car from ********* *************** **. *** car rental company through Holidaycars.com for December 11-20,2023 PrePaid for rental in advance Upon arrival I was asked to buy their insurance even though I had a valid insurance policy , which they did not accept. There was no mentioning on their website as to which insurance they accept or not. I refused to buy their insurance, they issued me a refund which I still didnt receive in spite of numerous complaints to the company.

• Initial Complaint

  11/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Bonjour je suis venu au vacances au tats Unis Pour le 22 septembre 2023 j'ai donc prepayer une resevation en ligne pour une location de voiture pour un montant de 43,36 chez holidayscar or quand je suis arriv dans l'agence holidayscar la personne m'a dis qu'il n'y avais pas de rservation mon nom (je lui est montr ma rservation ainsi payement sur mon compte mais vain ) ** je n'ai pas t rembours ************ autre voiture (j'ai ** plein de souci avec la voiture la roue crever ** il n'y a plus de batterie sur la voiture j'ai changer la roue par moi mme ** il m'on faut payer 200 dollard )** je n'ai pas t rembours des 43,36 **ro

  Business response

  11/29/2023

  We are not affiliated with Holiday Cars and have no access to this booking.  The customer will need to contact **************** Cars directly.

• Initial Complaint

  05/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I made reservations to rent a car in 2020, but due to pandemic, Holidaycars.com decided to give me voucher credits for a future car rental. I have not tried to travel until recently and when logging into my Hoidaycars.com account realized that the company had gone bankrupt and they dissolved my credits. I do not want money back but I want my credits back. Apparently there was a way to file money/credits owed with the bankruptcy court, however since the old Holidaycars.com did not make an effort to let me know that they went bankrupt, via regular communication, I had no idea what had happened and did not contact the bankruptcy court with my claim. I would also like to do this with the bankruptcy court.

  Business response

  05/05/2023

  This communication is being sent to the wrong company. We have no affiliation with Holiday Cars.

  Customer response

  05/07/2023

   
  Complaint: 20019765
  
  I am rejecting this response because:

  Since the current "Holiday.com" bought the bankrupt "Holiday.com", they do have affiliation with the old business. They should be able to tell me where I can send my request to (old company) about filing un honored rental vouchers. This new company "Holiday.com" I notice, also sent a message to my old Holiday.com account (which I did not receive until last month) about debt from the old company. They could have contacted me through normal communication, email,etc but chose to be sneaky about taking on debt from the old "Holiday.com"
  
  Sincerely,
  
  *******************

• Initial Complaint

  09/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Reference number ******** 2 years ago, we made reservations to rent a car, but due to pandemic, holidaycars decided to give us voucher credits for future car rental.I have not received any credits until now. I do not want money back but I want my credits back. Please check the reference number above.

  Business response

  09/20/2022

  Dear customer,
  
  
  
  Thank you for message and question about your refund/prepaid credit.
  
  
  Unfortunately, due to the long-lasting impact of the ******19 crisis and travel restrictions, BookingMonkey Sarl (CH), formerly trading as HolidayCars.com, which your booking and payment was placed with, has ceased trade due to its insolvency per 22 June 2021 and is unable to pay any pending refunds and/or redeem prepaid credit vouchers issued.
  
  
  By decision of the ******** (CH) District Court, the company was declared bankrupt with effect from 23 September 2021.
  The publication can be found on the website of the ***** **************** of Commerce
  **************************************************************************************
  
  On Friday 25 February 2022 the ******** bankruptcy office published a call to creditors to raise any claims to them before 26 March 2022. 
  The publication can be found on the website of the ***** **************** of Commerce
  **************************************************************************************
  
  
  On 26 July 2021 the operation of the website holidaycars.com was taken over by Booking ******************* registered in *******. With this take over none of the liabilities were transferred and as such Booking ****************** is only responsible for all new bookings placed on or after 26 July 2021, as well as any refunds which relate to bookings placed on or after 26 July 2021 only.
  
  
  We do sincerely regret having to inform you of the situation with ************* Sarl (CH) and feel sorry about the impact this causes.
  
  We advise you to reach out to the ******** bankruptcy office for any further information on your claim.
  
  
  With kind regards,
  HolidayCars.com
  
  
  Customer Service Team
  
  
  

  Customer response

  09/21/2022

   
  Complaint: ********
  
  I am rejecting this response because: bankruptcy is not my fault. I lost my money. The company did not informed me about the bankruptcy and I have not get any credits. I really want some compensation for this. Please reply.
  
  Sincerely,
  
  *****************

  Business response

  09/21/2022

  Unfortunately, due to the long-lasting impact of the ******19 crisis and travel restrictions, BookingMonkey Sarl (CH), formerly trading as HolidayCars.com, which your booking and payment was placed with, has ceased trade due to its insolvency per 22 June 2021 and is unable to pay any pending refunds and/or redeem prepaid credit vouchers issued.
  
  
  By decision of the ******** (CH) District Court, the company was declared bankrupt with effect from 23 September 2021.
  The publication can be found on the website of the ***** **************** of Commerce
  **************************************************************************************
  
  On Friday 25 February 2022 the ******** bankruptcy office published a call to creditors to raise any claims to them before 26 March 2022. 
  The publication can be found on the website of the ***** **************** of Commerce
  **************************************************************************************
  
  
  On 26 July 2021 the operation of the website holidaycars.com was taken over by Booking ******************* registered in *******. With this take over none of the liabilities were transferred and as such Booking ****************** is only responsible for all new bookings placed on or after 26 July 2021, as well as any refunds which relate to bookings placed on or after 26 July 2021 only.
  
  
  We do sincerely regret having to inform you of the situation with ************* Sarl (CH) and feel sorry about the impact this causes.
  
  We advise you to reach out to the ******** bankruptcy office for any further information on your claim.

  Business response

  11/10/2022

  Dears,

  As already informed due to the take over of Booking ****************** on 26 July 2021 the operation of the website holidaycars.com none of the liabilities were transferred and as such Booking ****************** is only responsible for all new bookings placed on or after 26 July 2021, as well as any refunds which relate to bookings placed on or after 26 July 2021 only.

  By decision of the Lausanne District Court in ***********, the company was declared bankrupt with effect from 23.09.2021 due to the long-lasting impact of the ******19 pandemic, measures taken havent been enough to keep BookingMonkey Sarl (***********), the trading company behind HolidayCars.com at time of your booking, from insolvency issues.
  
  We are very sorry for the loss of the customer and we do sincerely regret having to inform you of the situation with BookingMonkey Sarl (***********).
  
  Kind regards,

  HolidayCars
  
  

• Initial Complaint

  01/30/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Business will not allow a prepaid credit to be used, and is keeping the funds that are rightfully ours. We have $213.27 in credit, which is recognized in our online profile for HolidayCars.com. See attached. However, they will not allow us to use it. See attached for their rationale. Requesting a full cash refund for $213.27.

  Business response

  02/18/2022

  Business Response /* (1000, 5, 2022/02/02) */ Unfortunately, due to the long-lasting impact of the Covid-19 crisis and travel restrictions, BookingMonkey Sarl (Switzerland), formerly trading as HolidayCars.com, which your booking and payment was placed with, has ceased trade due to its insolvency per 22 June 2021 and is unable to pay any pending refunds and/or redeem prepaid credit vouchers issued. By decision of the Lausanne District Court, the company was declared bankrupt with effect from 23 September 2021. On 26 July 2021 the operation of the website holidaycars.com was taken over by a new company which is registered in England. As such, Booking Adventures Limited (UK) is now responsible for all new bookings placed on or after 26 July 2021, as well as any refunds which relate to bookings placed on or after 26 July 2021 only. We do sincerely regret having to inform you of the situation with BookingMonkey Sarl (Switzerland).

• Initial Complaint

  12/26/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid to rent a car and paid extra to get a full refund and after many attempts to obtain a full refund as per the guarantee/warranty I paid, I have not been refunded. Holiday cars continues to operate but claimed bankruptcy and hasn't refunded me. I want a full refund.

  Business response

  01/20/2022

  Business Response /* (1000, 5, 2021/12/29) */ Unfortunately, due to the long-lasting impact of the Covid-19 crisis and travel restrictions, BookingMonkey Sarl (Switzerland), formerly trading as HolidayCars.com, which your booking and payment was placed with, has ceased trade due to its insolvency per 22 June 2021 and is unable to pay any pending refunds and/or redeem prepaid credit vouchers issued. By decision of the Lausanne District Court, the company was declared bankrupt with effect from 23 September 2021. On 26 July 2021 the operation of the website holidaycars.com was taken over by a new company which is registered in England. As such, Booking Adventures Limited (UK) is now responsible for all new bookings placed on or after 26 July 2021, as well as any refunds which relate to bookings placed on or after 26 July 2021 only. We do sincerely regret having to inform you of the situation with BookingMonkey Sarl (Switzerland).

• Initial Complaint

  11/25/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hi hired a car from holidaycars.com 14-09-2020 and due to covid restrictionshad to cancel, they said I could only have a voucher which I said that is fine to to moving the holiday to 2021, but since having it I have been unable to use and now says I cannot due to the company being insolvent, however they are still operating, I would like a refund of my £ 136.18, my reference is ********

  Business response

  12/03/2021

  Business Response /* (1000, 5, 2021/11/30) */ Unfortunately, due to the long-lasting impact of the Covid-19 crisis and travel restrictions, BookingMonkey Sarl (Switzerland), formerly trading as HolidayCars.com, which your booking and payment was placed with, has ceased trade due to its insolvency per 22 June 2021 and is unable to pay any pending refunds and/or redeem prepaid credit vouchers issued. By decision of the Lausanne District Court, the company was declared bankrupt with effect from 23 September 2021. On 26 July 2021 the operation of the website holidaycars.com was taken over by a new company which is registered in England. As such, Booking Adventures Limited (UK) is now responsible for all new bookings placed on or after 26 July 2021, as well as any refunds which relate to bookings placed on or after 26 July 2021 only. We do sincerely regret having to inform you of the situation with BookingMonkey Sarl (Switzerland). Consumer Response /* (2000, 7, 2021/11/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  11/11/2021

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Hello and thank you for your time to help me! I entered into a "contract" with holidaycars.com during Covid-19 to credit me the full amount of my car rental reservation via holidaycars.com, to which I agreed. I am now faced with a different story from holidaycars.com as I attempt to use my credited amount to rent a holidaycars.com vehicle for my travel destination to Fort Lauderdale, FL next month (December 4-16, 2021). Enclosed is the notice I received after attempting to make my vehicle reservation via holidaycars.com. The notice basically states holidaycars.com cannot honor my credited amount. I did make the original reservation on my Visa credit card, so perhaps I may be able to recover my lost funds that way ...but equally important is that holidaycars.com is just telling me they cannot honor my credited amount. I have reached out to their offices without any success. Can you help me? The amount in dispute is ~$224.00 US currency. Holidaycars.com is located in Naples, FL

  Business response

  12/06/2021

  Business Response /* (1000, 10, 2021/12/06) */ Unfortunately, due to the long-lasting impact of the Covid-19 crisis and travel restrictions, BookingMonkey Sarl (Switzerland), formerly trading as HolidayCars.com, which your booking and payment was placed with, has ceased trade due to its insolvency per 22 June 2021 and is unable to pay any pending refunds and/or redeem prepaid credit vouchers issued. By decision of the Lausanne District Court, the company was declared bankrupt with effect from 23 September 2021. On 26 July 2021 the operation of the website holidaycars.com was taken over by a new company which is registered in England. As such, Booking Adventures Limited (UK) is now responsible for all new bookings placed on or after 26 July 2021, as well as any refunds which relate to bookings placed on or after 26 July 2021 only. We do sincerely regret having to inform you of the situation with BookingMonkey Sarl (Switzerland). Consumer Response /* (3000, 16, 2022/05/10) */ ***Document Attached*** Hello! My request to you is to assist me, please, in contacting the Naples, FL Dept. of Business (or similar governmental entity) to inquire whether or not a class action has been brought against Booking Adventures Limited, UK, the company that bought Holiday Cars (formerly in Naples, FL). There are so many customers like myself who were denied a settlement for our promissory vouchers before Holiday Cars was ultimately purchased by Booking Adventures Limited,UK.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩