Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to a highly frustrating and misleading experience with Holiday Car Rental. I reserved a rental car through their website, which clearly stated that insurance was included in the total price I paid. However, when I arrived at the rental counter, I was told I could not take the car unless I purchased additional insurancedespite already having coverage according to the terms on their website. Feeling pressured and left without any other option, I was forced to pay for insurance again.I immediately contacted customer service to dispute this charge and submitted supporting documentation, including screenshots of the booking and terms listed on their website. It has now been nearly two months since my initial complaint, and the company has failed to offer a proper resolution. Their responses have been delayed and dismissive, and no refund has been issued for the duplicate insurance charge.This experience has not only cost me additional money but also significant time and stress. I believe Holiday Car Rental is misleading customers about included insurance coverage and engaging in unethical business practices. I am requesting a full refund of the insurance charge and a formal acknowledgment of the misleading information on their website.

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is **********, and I am submitting a formal complaint against Holidaycar.com regarding my recent car rental in *****, *******. I have made multiple attempts to contact Holidaycar through their web portal without any response, and they do not have a listed phone number.Timeline of Relevant Events: 11th August 2024: Car rental booked through Holiday Cars. 15th August 2024: Collected the rental car from OK Mobility in *****, *******. 19th-22nd September 2024: The car was damaged by another vehicle while parked and unattended at the City of ***********, ***************** (G1). 22nd September 2024: Filed a police report to document the damage. 22nd August 2024: Returned the damaged vehicle to OK Mobility.Summary of Issues: Overcharging at Vehicle Pickup: My booking confirmation (Voucher No. ENJ-********-1) indicated a charge of $36.75 at pickup, but I was charged $284.63 instead. Relevant Law: The UK Consumer Rights Act 2015 and Floridas Deceptive and Unfair Trade Practices Act prohibit deceptive practices, which this overcharge constitutes. Collision Damage Waiver (CDW) Discrepancy: My booking included a CDW under the NoRisk Warranty Plus+ package, yet I was charged an additional $468.72 for insurance. Excessive Deductible Upon Return: I was charged $2,070 as a deductible despite the damage occurring while the car was parked and a police report being provided. Police Report: I request this report be processed and used to acquire security footage from the police and the parking lot to ensure proper insurance claim processing.Request for Action: Refund: I request a refund of the $468.72 and $2,070 overcharges. Insurance Claim Processing: Expedite the claim using the provided police report and security footage.Please formally record this complaint and, if possible, provide a contact phone number for Holidaycar.com.

• Initial Complaint

  Date:08/23/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid in full for my car rental in advance. I contacted the company to let them know my flight would be 4 hours early outside of the 48 hour no change window. They told me to contact the car rental company directly, which I did. They told me to contact holidaycars.com to change it. Holidaycars.com ignored me and I was forced to leave the rental on arrival at the airport as they told me I'd have to wait outside in 40 degree weather with my wife and baby for 4 hours until the car was ready because they recieved no information about the change. I have since been in touch with holidaycars.com for a refund as I never broke their policy for refunds. They have continuously responded with facts and claims that don't even pertain to my rental. They said I tried to cancel within 48 hours, so no refund. I didn't want or try to cancel, just wanted to move it 4 hours. These people are criminals and crooks and will do anything to get your money and not provide the service you paid them for. I paid in full, in advance and was denied the service I paid for. I want my money back!

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 2, 24 we rented a car through Holiday ******** for our trip to ***** in August.On our way to the airport we were advised that our flight would be delayed. On our way, we attempted to call the number provided on our voucher to inform them of the delay and adjust our pick up time but the number provided was out of service! The voucher also stated we had to arrange pick up by shuttle in front of ********** to *************************************. No shuttle arrived!We paid 30 euro to take a taxi to the Collection Point and were told that they had moved 2 months prior to the airport!We were not informed of this move by Holiday Cars!When we arrived back at the airport we found the counter for Nollegiare and were informed by staff that because we were late and did not call and inform them of the delay our reservation was canceled!We explained that we were given the wrong pick up location on our voucher and that the number provided was out of service so we could not call to amend the pick up time. They said it was not their fault and that there was no more cars to give out.We explained that we had already prepaid in full for the rental for $2707.09 and they did not care. There were so many arguments from other guests in the same situation claiming they were being scammed by Nollegiare and Holiday Cars that airport police was called to the desk and said this happens every day at this booth!We have tried many other ways to contact Holiday Cars with no answer or response.We were left stranded for the entire day at the airport with 2 young children and 2 grandparents and we missed our familys tour of the Colosseum in **** that day!Holiday Cars was fraudulent and broke their own terms of the contract by not providing an updated contact number to inform them of the flight delay and amend our pick up time, and their Collection Point on the voucher to pick up the car was no longer in existence making it impossible to meet their conditions.

• Initial Complaint

  Date:07/24/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a FRAUD!!! I booked our first family trip to ******* through the website, I read every term and condition, I understood the conditions, but in the end they still found a way to scam me!!!i was rented a non working car!!!! They forced me to add an additional driver even when it wasnt necessary because we only wanted one drive! They forced additional insurance!! The car they rented to us had multiple issues!!!! I have videos and photos! I want tot see them to court! I want my full refund back!

• Initial Complaint

  Date:03/27/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car through holiday cars for pickup at *** from Nextcar #********. This reservation was made back in January. When I went to pick up my car I was told it was given to someone else and there were no cars available. But cars were available if I was willing to pay $600 more than my initial rental. I was left stranded at the airport 2 hours from my accommodations. I ended up spending money on an pricey uber and booking a car rental to the airport as a result of this.When I reached out to Nextcar customer service (car supplier) I was told that they could not contact the branch, nor could I because they did not receive incoming calls. I made this call March 11th, the day I was supposed to pick up my rental. I literally had no one to call and notify that I would be late.When I called holidaycars.com on March 11th, I was intentionally hung up on by your customer service associate because he didn't want to help me. It's clear this customer service rep was located over seas and could care less about providing reasonable or even decent customer service. Emails back an forth with holidaycars.com have left me asking repeatedly for the contact number at head office. They refuse to provide it. They also tried to suggest that the customer service number I called, the one printed on my voucher did not belong to them. ************

• Initial Complaint

  Date:01/19/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a car from ********* *************** **. *** car rental company through Holidaycars.com for December 11-20,2023 PrePaid for rental in advance Upon arrival I was asked to buy their insurance even though I had a valid insurance policy , which they did not accept. There was no mentioning on their website as to which insurance they accept or not. I refused to buy their insurance, they issued me a refund which I still didnt receive in spite of numerous complaints to the company.

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bonjour je suis venu au vacances au tats Unis Pour le 22 septembre 2023 j'ai donc prepayer une resevation en ligne pour une location de voiture pour un montant de 43,36 chez holidayscar or quand je suis arriv dans l'agence holidayscar la personne m'a dis qu'il n'y avais pas de rservation mon nom (je lui est montr ma rservation ainsi payement sur mon compte mais vain ) ** je n'ai pas t rembours ************ autre voiture (j'ai ** plein de souci avec la voiture la roue crever ** il n'y a plus de batterie sur la voiture j'ai changer la roue par moi mme ** il m'on faut payer 200 dollard )** je n'ai pas t rembours des 43,36 **ro

  Business Response

  Date: 11/29/2023

  We are not affiliated with Holiday Cars and have no access to this booking.  The customer will need to contact **************** Cars directly.

• Initial Complaint

  Date:05/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made reservations to rent a car in 2020, but due to pandemic, Holidaycars.com decided to give me voucher credits for a future car rental. I have not tried to travel until recently and when logging into my Hoidaycars.com account realized that the company had gone bankrupt and they dissolved my credits. I do not want money back but I want my credits back. Apparently there was a way to file money/credits owed with the bankruptcy court, however since the old Holidaycars.com did not make an effort to let me know that they went bankrupt, via regular communication, I had no idea what had happened and did not contact the bankruptcy court with my claim. I would also like to do this with the bankruptcy court.

  Business Response

  Date: 05/05/2023

  This communication is being sent to the wrong company. We have no affiliation with Holiday Cars.

  Customer Answer

  Date: 05/07/2023

   
  Complaint: 20019765
  
  I am rejecting this response because:

  Since the current "Holiday.com" bought the bankrupt "Holiday.com", they do have affiliation with the old business. They should be able to tell me where I can send my request to (old company) about filing un honored rental vouchers. This new company "Holiday.com" I notice, also sent a message to my old Holiday.com account (which I did not receive until last month) about debt from the old company. They could have contacted me through normal communication, email,etc but chose to be sneaky about taking on debt from the old "Holiday.com"
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reference number ******** 2 years ago, we made reservations to rent a car, but due to pandemic, holidaycars decided to give us voucher credits for future car rental.I have not received any credits until now. I do not want money back but I want my credits back. Please check the reference number above.

  Business Response

  Date: 09/20/2022

  Dear customer,
  
  
  
  Thank you for message and question about your refund/prepaid credit.
  
  
  Unfortunately, due to the long-lasting impact of the ******19 crisis and travel restrictions, BookingMonkey Sarl (CH), formerly trading as HolidayCars.com, which your booking and payment was placed with, has ceased trade due to its insolvency per 22 June 2021 and is unable to pay any pending refunds and/or redeem prepaid credit vouchers issued.
  
  
  By decision of the ******** (CH) District Court, the company was declared bankrupt with effect from 23 September 2021.
  The publication can be found on the website of the ***** **************** of Commerce
  **************************************************************************************
  
  On Friday 25 February 2022 the ******** bankruptcy office published a call to creditors to raise any claims to them before 26 March 2022. 
  The publication can be found on the website of the ***** **************** of Commerce
  **************************************************************************************
  
  
  On 26 July 2021 the operation of the website holidaycars.com was taken over by Booking ******************* registered in *******. With this take over none of the liabilities were transferred and as such Booking ****************** is only responsible for all new bookings placed on or after 26 July 2021, as well as any refunds which relate to bookings placed on or after 26 July 2021 only.
  
  
  We do sincerely regret having to inform you of the situation with ************* Sarl (CH) and feel sorry about the impact this causes.
  
  We advise you to reach out to the ******** bankruptcy office for any further information on your claim.
  
  
  With kind regards,
  HolidayCars.com
  
  
  Customer Service Team
  
  
  

  Customer Answer

  Date: 09/21/2022

   
  Complaint: ********
  
  I am rejecting this response because: bankruptcy is not my fault. I lost my money. The company did not informed me about the bankruptcy and I have not get any credits. I really want some compensation for this. Please reply.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 09/21/2022

  Unfortunately, due to the long-lasting impact of the ******19 crisis and travel restrictions, BookingMonkey Sarl (CH), formerly trading as HolidayCars.com, which your booking and payment was placed with, has ceased trade due to its insolvency per 22 June 2021 and is unable to pay any pending refunds and/or redeem prepaid credit vouchers issued.
  
  
  By decision of the ******** (CH) District Court, the company was declared bankrupt with effect from 23 September 2021.
  The publication can be found on the website of the ***** **************** of Commerce
  **************************************************************************************
  
  On Friday 25 February 2022 the ******** bankruptcy office published a call to creditors to raise any claims to them before 26 March 2022. 
  The publication can be found on the website of the ***** **************** of Commerce
  **************************************************************************************
  
  
  On 26 July 2021 the operation of the website holidaycars.com was taken over by Booking ******************* registered in *******. With this take over none of the liabilities were transferred and as such Booking ****************** is only responsible for all new bookings placed on or after 26 July 2021, as well as any refunds which relate to bookings placed on or after 26 July 2021 only.
  
  
  We do sincerely regret having to inform you of the situation with ************* Sarl (CH) and feel sorry about the impact this causes.
  
  We advise you to reach out to the ******** bankruptcy office for any further information on your claim.

  Business Response

  Date: 11/10/2022

  Dears,

  As already informed due to the take over of Booking ****************** on 26 July 2021 the operation of the website holidaycars.com none of the liabilities were transferred and as such Booking ****************** is only responsible for all new bookings placed on or after 26 July 2021, as well as any refunds which relate to bookings placed on or after 26 July 2021 only.

  By decision of the Lausanne District Court in ***********, the company was declared bankrupt with effect from 23.09.2021 due to the long-lasting impact of the ******19 pandemic, measures taken havent been enough to keep BookingMonkey Sarl (***********), the trading company behind HolidayCars.com at time of your booking, from insolvency issues.
  
  We are very sorry for the loss of the customer and we do sincerely regret having to inform you of the situation with BookingMonkey Sarl (***********).
  
  Kind regards,

  HolidayCars