Business ProfileforEducational Opportunities Tours Inc.

On November 23, 2022 paid a deposit to Educational Opportunities Tours, *** for a trip to the Holy Land with my husband and the ***********************************We paid an additional $4200 in subsequent payments for travel and an airfare upgrade. When the trip was canceled due to the war in ****** and Ghaza, our travel administrator worked with Educational Opportunities Tours and the Airline to secure our refunds. I was issued a check for $4600 and assuming it was the correct refund, proceeded to deposited it to my checking account. The refund was immediately withdrawn by the issuer with no explanation. I was subsequently issued a new check in the amount of $1685.46. At this point, I called Educational Opportunities Tours and learned that the correct refund was $3800. I was assured i would be issued the amount. After not receiving the refund, I engaged my travel advisor who attempted to resolve the problem with Educational Opportunities Tours. She provided sufficient receipts showing the correct amount of the expected refund but has been met with resistance. Growing impatient with the lack of response I reached out to members of the management including the vice ********** ********************** No member of the staff has given me a sufficient reason for not refunding the correct amount of $3800. I have not deposited the check for $1685.46 and am waiting for the full balance of $2114.54. I would prefer to get a one check for the correct amount as I am unable to trust this organization to do the right thing by their customer. All receipts and correspondence are attached. Thank you for considering this urgent matter. *********************************