Business Profile

Online Shopping

OJCommerce, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shopping.

Complaints

This profile includes complaints for OJCommerce, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

94 total complaints in the last 3 years.
28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/08/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a child sized rocking chair off ******* and this company OJCommerce was the distributor. They (OJCommerce) sent my package through *****, my package stated that it was delivered today ( March 8, 2025). The picture of delivery (***) is not of my house. It is not of any house in my development. I reached out to ******* saying that the package was delivered to the wrong house they (******* ) in turn on my behalf put in a complaint with OJCommerce. I have been emailing OJCommerce and they are saying that the tracking number states delivered, that the address they sent it to was my address ***************************************, they are saying to see ***. I have emailed stating that the house in the *** is not my home, I have sent pictures of the front of my home to show it does not match the pictures in the ***. They refuse to fix this issue. I would either like a refund on my order or a new child sized rocking chair to be sent.
Business Response
Date: 03/11/2025
Dear BBB,
This is to confirm that the refund had already been processed
Order #: *************** on 3/9/2025 5:05:24 PM
Amount:101.63 Details:MERCHANDISE:93.88;TAX:7.75
As requested, we had already processed the refund, and it should reflect in their bank account in 2-3 business days.

Best Regards,
OJCommerce Loyalty Team
Customer Answer
Date: 03/11/2025
I have received my refund. Thank you so much for helping with this matter. I am satisfied with this outcome.
Customer Answer
Date: 03/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:02/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Ordered some chairs on November 26th 2024 from ******** website. It said on the website that if I did not like them I could return them to the store. I tried to return but was told that I had to ship them back AT MY EXPENSE to OJ Commerce, the place where they came from. I contacted *********** and they said that they would not provide shipping labels which is what ALL OTHER sellers providers do. ******* told me to dispute this through my credit card, which I did, and ******* said they are no longer going to do business with this seller. I still got charged for the chairs on my charge card. ******* says that they cannot do much with this, which I find absolutely insane. I feel this business is a scam and should be investigated. ******* should be held accountable too for putting this information on their website that says it can be returned to their store when it couldn't. Isn't that false information?? False advertising?? I just want FREE return labels to return these chairs. I didn't even open 2 of the boxes that I received. Only opened 1 box to see what they looked like and I knew that it would not work for what I needed. I want them to honor the return policy that was stated on the website!! I am running out of time since it the return window said 90 days, which is Feb. 26th. I have been fighting this since November with no resolution yet!!!! PLEASE HELP!!!!
Business Response
Date: 03/07/2025
Hello Team BBB,
After careful review, we've confirmed that the extended holiday returns for Marketplace seller ends at January 31. Please refer to the ******* link below for more clarity on this policy.

****************************************************************************************************

Hence requesting Team BBB to close this case at the earliest, since we've complied with the marketplace policy.

Thanks & Regards,
OJCommerce Loyalty
Initial Complaint
Date:01/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i ordered from ********* website a nightstand ***** to small contacted ********* to return to store said had to contact company i thought i ordered from *** started a refund with the company and told me i have to pay shipping to return to them which will cost more than what i paid for the nightstand ordering thru the ******** website i thought i could return to the store not have to pay ***** ****** to ship back to this company
Business Response
Date: 02/25/2025
Hello Team BBB,
--We have issued a complete refund of $33.16 based on your confirmation to proceed with the Refund
--Please note that the refund was processed back to the customer's Original method of payment.
--As a general rule, it can take anywhere from 2 to 3 business days for them to credit back Customers account.
--Also 1 business day for it to reflect on the Amazon from the day the Refund was issued.
--Hope this information is sufficient for you to close the Case.
Thank you!!
Initial Complaint
Date:01/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We received furniture through a reseller on *********** and found one of the parts to be missing. ******* referred us to the manufacturer (*****). Attempts to obtain the missing part were met with circular referrals between ******* and ***** with ***** stating "we are unable to provide any assistance" (OJCT2622182) even though it was the manufacturer who didn't include all parts in the packaging. This issue wasn't identified until after the 30 day window as it was a gift for Christmas, which was just now assembled even though the furniture was purchased in October ******** can find variations of the bed sold by resellers on ******. Just look for "low loft" to see the similar products under different resellers. Ultimately these all source from the same manufacturer, *****, who doesn't seem willing to provide the missing piece. This problem has impacted multiple customers, just look at the reviews. When I attempted to leave a review directly on the Namoi website, the site rejects the submission giving a generic "error." Buying from the manufacturer is a risk. The part missing prevents items from falling through the back of a shelf and may cause injury as the desk is made to move on wheels. I've notified ******* and ****** to evaluate doing business with this manufacturer as it does not align with their customer service principles.
Business Response
Date: 01/08/2025
Hello Team BBB,
Please note that this item was purchased by customer through ******* and as per the Marketplace policy
The customer has to reach out directly to ******* regarding any warranty-related issues
Best Regards,

OJCommerce Loyalty Team
Customer Answer
Date: 01/08/2025

Complaint: 22782138

I am rejecting this response because: The instruction manual to assemble the furniture states "If you need help or have damaged or missing parts, contact customer service at *****************"

Your website also states "Additionally, we advise thorough inspection of the product both before and after assembly to check for any missing, damaged, or defective parts. If any such issues are detected, please refrain from using the item and promptly notify the manufacturer."
Please send the missing part to resolve this issue.

Sincerely,

****** *******
Business Response
Date: 01/10/2025
Hello Team BBB,
Please note that this item was Ordered on 9/30/2024 & Delivered on 10/6/2024
FedEx - 280084228552
FedEx - 280084228997
FedEx - 280084228298
The item has a 90 day limited warranty from the Delivery date with the Manufacturer which ended on 1/6/2025
As per Wayfair Marketplace policy with ***** home
All Product related issues has to be directly disputed and resolved through them
Hope this information is sufficient to close this case.
Best Regards,
OJCommerce Loyalty Team
Customer Answer
Date: 01/11/2025

Complaint: 22782138

I am rejecting this response because: The ticket for support was submitted to ***** on 1/5/2025 (see attached documents to this complaint in previous correspondence). Request for support was initiated within the 90-day window and should be covered.

Sincerely,

****** *******
Initial Complaint
Date:01/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Mesa safe from OJCommerce and paid $1099.61, with free shipping. The seller was unable to deliver the order and without contacting me, issued a partial refund in the amount of $1014.98. They have not honored my request for a refund of the remaining refund shortfall of *****.
Business Response
Date: 01/06/2025
Hello Team BBB,
We have tried to contact the customer on multiple location since we were unable to validate the customer address XPO Logistics Freight - ********* Shipped - 12/12/2024 Delivered - 1/3/2025 - ********** IN ** however we never received any response back from the customer till date
The Item was indeed shipped to the Customer location as per the Address on file
The item was returned back to no response from customer and we have issued a complete refund for the customer
please refer to the Tracking link below for reference
**************************************************************************
Under this circumstance, we request you to please assist in closing this case at the earliest since there's no pending activity from our end.
Customer Answer
Date: 01/07/2025

Complaint: 22771313

I am rejecting this response because:
OJCommerce has now formally lied and misrepresented their actions to the BBB. A full refund has not yet been issued, only a partial, as I reported initially. The only resolution that will be accepted is an immediate and full refund. OJCommerce did not contact me prior to issuance of a partial refund without delivering the product to me. I suspect that this is a scam.

Sincerely,

***** ****
Business Response
Date: 01/07/2025
Hello Team BBB,
We have tried to contact the customer on multiple location since we were unable to validate the customer address XPO Logistics Freight - ********* Shipped - 12/12/2024 Delivered - 1/3/2025 - ********** IN ** however we never received any response back from the customer till date
The Item was indeed shipped to the Customer location as per the Address on file
The item was returned back to no response from customer and we have issued a complete refund as applicable for the customer post deducting the shipping charges since the item was undelivered due to ******************** from the customer
Subtotal: $1,037.37
Tax: $62.24
TOTAL: $1,099.61
Refunds:-$957.53
TOTAL CHARGED: $142.08

please refer to the Tracking link below for reference
**************************************************************************
Under this circumstance, we request you to please assist in closing this case at the earliest since there's no pending activity from our end.
Customer Answer
Date: 01/07/2025

Complaint: 22771313

I am rejecting this response because:

Sincerely,

***** ****
Initial Complaint
Date:12/31/2024
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Trying to obtain a refund request of damaged item. Info they requested was received on 12/16/24. Return request was approved on 12/20/24. Ive called 3 times to find out where my email confirmation regarding approved return Or my funds/money. Each time the girl states it will be completed by end of day. Nothing as of yet. At this point, I dont feel very comfortable with this company or the outcome.
Business Response
Date: 12/31/2024
Hello Team BBB,
Thank you for Contacting us.
-- We apologize for the extended delay, due to unfortunate circumstances
--Refund was delayed due to a technical issue on the Marketplace Portal
--We apologize for the Inconvenience caused
-- Please note that once the refund is processed, it will go back to the customer's Original method of payment.
-- As a general rule, it can take anywhere from 2 to 3 business days for them to credit back Customers account.
-- Also 1 business day for it to reflect on the ****** from the day the Refund was issued.
-- Hope this information is sufficient for you to close the claim.
Thank you!!
Customer Answer
Date: 12/31/2024

Complaint: 22750153

I am rejecting this response because:
Their response to you has been the same to me every time I call. I dont understand why Amazon Marketplace was mentioned. It was purchased off the ******* website.

Sincerely,

***** ******
Business Response
Date: 01/03/2025
Hello Team BBB,
Thank you for Contacting us.
-- We apologize for the extended delay, due to unfortunate circumstances
--Refund was delayed due to a technical issue on the Marketplace Portal
--We apologize for the Inconvenience caused
-- Please note that once the refund is processed, it will go back to the customer's Original method of payment.
-- As a general rule, it can take anywhere from 2 to 3 business days for them to credit back Customers account.
-- Also 1 business day for it to reflect on the Amazon from the day the Refund was issued.
-- Hope this information is sufficient for you to close the claim.
Thank you!!
Customer Answer
Date: 01/06/2025

Complaint: 22750153

I am rejecting this response because:
They dont stand by their actions. Refund was approved 3wks ago. Even with holidays, plenty of time as been made available for them to complete refund process.

Sincerely,

***** ******
Initial Complaint
Date:12/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the photo that I have included is what the couch looks like After sitting on it for About four hours. We did not save the box because we live in a two bedroom 726 square-foot apartment and it did not say That the merchandise had to be returned in its original box. And that it would be at my cost. Or I wouldve never bought it. I am not paying as much to ship it back to ******* as I paid to get it that is bullshit! We have had it less than a week and thats what it looks like already after four hours abuse no absolutely not and if I have to, Ill file a lawsuit to get my money
Business Response
Date: 12/26/2024
Hello Team BBB,
The customer can utilize the Prepaid return Labels attached to ship the Item back for a Complete Refund
Return Authorization # : OJTHUYJTPUQ
Return Address : OJCommerce Return Dept
**********************************************************
Shipping Carrier : FedEx
Tracking Number : 283735610404,283735597024
Return Label: ******************************************************************************************
******************************************************************************************
Hope this information is sufficient for you to close the Case.
Customer Answer
Date: 01/07/2025

Complaint: 22729533

I am rejecting this response because:
I would love to return them and be B labels, but I do not have boxes. I did not save them. I live in a 786 square-foot apartment and I dont have room for those kind of boxes. So I dont know what to do. There is an Amazon warehouse 16 miles from me. If I could drop it off there that would be fine. Otherwise they would need figure out a way to get me boxes. ***** Chance, I did speak with someone from the company. They said that if I donated it to Habitat for Humanity and provided them with a receipt that they would refund my money Im not exactly sure that that is true. I feel much better. Im returning the product to them. Like I said, I dont have boxes and I dont have cardboard that I can even Fashion a box out of

Sincerely,

***** Chance
Business Response
Date: 01/21/2025
Hello Team BBB,
We have already issued a complete refund for this item and the customer does not have to return the defective item
She can dispose this item and no further action is required from her end.
Subtotal: $389.99
Regular Shipping: $0.00
Tax: $33.93
TOTAL: $423.92
Refunds:-$423.92
TOTAL CHARGED: $0.00
The refund was processed on 1/20/2025 back to the customers original payment method.
As a general rule, it can take anywhere from 2 to 3 business days for them to credit back Customers account.
We request Team BBB to please review & close the claim in our favor since there are no outstanding issues.
Best Regards,
OJCommerce Loyalty Team
Initial Complaint
Date:12/16/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered a large blue couch from *************** through ******. It was delivered early. It was defective since it was missing the hardware on the side of the couch to connect it. As a result, the couch is useless and cannot be put together. We requested for OJ Commerce to replace the side of the couch but they have not shipped the part. We received several emails promising that they will ship a replacement part but still have not received it. They appear to be waiting out the 30-day refund period. The couch came in 3 large boxes and is heavy. It would be too hard to ship it back. Plus, they charge fees if we did return it. We just want the replacement part but *********** has not complied.
Business Response
Date: 12/16/2024
Hello Team BBB,
Please note that a replacement was already processed for this customer as per the Marketplace policy
-Is Tracking Number for Replacement Available : Yes
-Tracking Number : 770709605077
-Shipping Carrier : FedEx
-Ship Date : 12/13/2024
-*****************************************************************************************
The Replacement parts are already in Transit to the Customer Location (Scheduled Delivery Date
12/20/24 by end of day, Estimated between 11:10 AM - 3:10 PM)
Request Team BBB to please assist in closing the Case since there are no outstanding issues
Customer Answer
Date: 12/20/2024
It is 12/20/2024. We have not received the replacement couch. ***** is still showing it never left **********.
Customer Answer
Date: 12/23/2024

Complaint: 22692024

I am rejecting this response because:
It is 12/20/2024. We have not received the replacement couch. ***** is still showing it never left ***********

Sincerely,

****** *****
Business Response
Date: 12/24/2024
Hello Team BBB,
Please note that the Replacement was processed for this order and confirmed delivered by the carrier
Valid proof of delivery for reference on the Tracking Link
Tracking Number : 770709605077
Shipping Carrier : FedEx
Ship Date : 12/13/2024
Delivered: 12/22/24 at 2:41 PM
*****************************************************************************************
Request you to please refer to the above tracking link for more details
Please review the information and assist in closing this case at the earliest
Thanks and Regards
OJCommerce Loyalty Team
Customer Answer
Date: 01/02/2025

Complaint: 22692024

I am rejecting this response because: You had shipped some hardware but not the entire side of the couch with the hardware attached. The hardware is supposed to come attached to the side of the couch. It is not part of the instructions. We are still waiting for a complete side of the couch with the hardware professionally attached to it.

Sincerely,

****** *****
Business Response
Date: 01/03/2025
Hello Team BBB,
Please note that we are currently awaiting confirmation from the manufacturer regarding the missing connection hardware for the right armrest
request you to please provide us 2 more business days for a confirmation on this
If unable to wait, we can offer you a Prepaid Return Label or we can offer a partial discount if the Customer is ready to source the parts externally
Please let us know how the Customer would like to proceed further in this case.
Customer Answer
Date: 01/07/2025
We will accept a discount so we can replace it ourselves at this time.
Customer Answer
Date: 01/07/2025

Complaint: 22692024

We will accept a discount so we can replace it ourselves at this time.

Sincerely,

****** *****
Business Response
Date: 01/21/2025
Hello Team BBB,
We have issued a complete refund for this order
The customer can discard the defective item and does not have to go through the hassle of returning them
Subtotal: $699.59
Regular Shipping: $0.00
Tax: $72.41
TOTAL: $772.00
Refunds:-$772.00
TOTAL CHARGED: $0.00
The Refund was processed on 1/14/2025
As a general rule, it can take anywhere from 2 to 3 business days for them to credit back Customers account.
Also 1 business day for it to reflect on the Amazon from the day the Refund was issued.
Hope this information is sufficient for you to close the claim since there are no outstanding issues
Initial Complaint
Date:11/25/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a headboard from this Company on ******, when the headboard arrived it was a completely different color than listed on ******, I started the refund process on the grounds that the item was not as described. I sent multiple pictures to prove my claim. OJCommerce gave me the runaround stating the bed was not the wrong color despite photos to the contrary, they stated that based on my reason for return I would have to ship the bed back at my cost, estimated to be $280. In addition to not paying shipping for their error, the bed will not fit in my car, I am 66 and disabled and cannot load it in the car myself! They clearly just do not want to refund my money, they came back eventually and said they would send me a label for $70 shipping but the same problems apply, this bed is not as advertised! I spoke with Amazon multiple times and stated the seller must do the refund so now I am stuck with an orange headboard I cannot use, because I cannot get it back to them and I do not trust they will refund my money because of their rudeness and poor policies.i am now out $250 for a product I cannot use. This seller is clearly engaged in fraudulent business practices.
Business Response
Date: 11/27/2024
Hello Team BBB,
We have already shared a Prepaid Return Label through the Amazon Marketplace since this was purchased through ******
- The label includes the return address in plain text.
Return Address : Atlantic Furniture *****************************************************************
-- The label includes the carrier tracking ID and the estimated return shipping costs.
Carrier : *****
Tracking Number : 282313644385
Return Tracking Label : ******************************************************************************************
Customer May contact ***** directly to schedule a Free Pickup as per Customer Convenience
Customer may also opt for a carrier of their choice to ship the Item back to the same Address for a complete Refund
We request Team BBB to please review & close the claim in our favor
since we have clearly adhered to the Amazons Marketplace Policy for 3rd party sellers,
Please refer to the link below for more clarity
*******************************************************************************************
Thank you!!
Customer Answer
Date: 12/10/2024

Complaint: 22603506

I am rejecting this response because: the business never did anything to resolve this issue, they rejected the fact that the headboard was the wrong color despite photos to the contrary, they expect me to pay for return shipping despite the fact that the product was not as listed, they did send me a return label for reduced shipping and said the return shipping would be deducted from my refund, but the fact remains that I cannot lift a king sized headboard, nor will it fit in my car. After several attempts to resolve the issue with the business ****** refunded my money, the vendor simply did not care to resolve the problem.

Sincerely,

******* ****
Business Response
Date: 12/23/2024
Hello Team BBB,
A complete refund for $260.50 was already processed on 11/30/2024
Please note that the refund was processed back to the customer's Original method of payment.
As a general rule, it can take anywhere from 2 to 3 business days for them to credit back Customers account from the day the Refund was procesed.
Also 1 business day for it to reflect on the Amazon from the day the Refund was issued.
Hope this information is sufficient for you to close the claim.
Best Regards,
OJCommerce Loyalty Team

Customer Answer
Date: 12/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ****
Initial Complaint
Date:10/29/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a black wardrobe from this company via *******'s marketplace a week ago. I purchased BLACK, was sent NATURAL. I contacted the seller and they asked me to unpack the item, put it together and measure it. A 100 lb wardrobe. What?! I told them I would not unpack it, I opened the end of the box, saw it was the wrong color item, and immediately packed it back up so I can return it. I sent a picture of the item I received (on their insistence) and I have explained the situation 5 times to them and 2 times to *******. Every time, the seller OJCommerce just sends me the same canned email back, asking me to put it together and measure it. This is completely outrageous, they obviously just don't want to pay for return shipping. I'll have no recourse now except to file a chargeback with my credit card company. BEWARE, DO NOT BUY FROM THEM - THEY DO NOT HONOR THEIR RETURN POLICY!
Business Response
Date: 10/31/2024
Hello BBB Team,
Please note that we have already informed Customer regarding the status and assisted with a Free Return Label on 10/30/2024,
And a Pickup has been confirmed for 10/31/2024
Pick up confirmation #: PRP 2827143040
Pick up Time: 8am - 6pm"
We will issue a Complete Refund once the Item gets Delivered back to our Warehouse and it goes through a routine Quality check
Shipping Carrier : FedEx
Tracking Number : 281253286293
Label File : ******************************************************************************************
Return Tracking status: *****************************************************************************************
Thanks & Regards
Best Regards,

Arjun
OJCommerce Loyalty Team

Customer Answer
Date: 11/01/2024

Complaint: 22490109

I am rejecting this response because:
The company only took action after I complained on BBB and posted negative reviews on every platform I could find. THAT was what caused them to FINALLY send the return label, NOT that they genuinely wanted to fix the problem. If I had not complained publicly, I would still be getting the same canned email response I received 4 - 5 times from every time I emailed them.
The bottom line: they are still telling customers to unpack the entire 150+ lb box of furniture and measure it before they will do anything for wronged customers. They know that forcing you to take the item out, assemble it, and measure it, will make furniture nearly impossible to return. They're banking on making the return process as difficult as possible in the hopes they can avoid adhering to marketplace rules.
I spent hours of my valuable time trying to accomplish what should have been a simple return. A refund after 15+ negative reviews and complaints from me is the very least they could do.
Business Response
Date: 11/05/2024
Hello BBB Team,
We have issued a complete Refund for the Customer
Subtotal: $573.97
Regular Shipping: $0.00
Tax: $40.18
TOTAL: $614.15
Refunds:-$614.15
TOTAL CHARGED: $0.00
Based on the confirmation that the Item was returned.
*****************************************************************************************
Please note that the refund was processed back to the customer's Original method of payment.
As a general rule, it can take anywhere from 2 to 3 business days for them to credit back your account.
Also 1 business day for it to reflect on the Marketplace records
Hence no Further action required from the Customer and none pending from our end
Request BBB to please review the same and close the case at the earliest.
Thanks & Regards
OJCommerce Loyalty Team

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

OJCommerce, LLC is NOT a BBB Accredited Business.