Business Profile

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OJCommerce, LLC

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Complaints

This profile includes complaints for OJCommerce, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

94 total complaints in the last 3 years.
27 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/01/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The product arrived damaged but they are forcing me to pay the return shipping. The item is 75 pounds. I do not trust they will send the refund if I return the item. Why would I pay to return something that is damaged. They have been rude & not willing to send a return label.
Business Response
Date: 07/01/2025
Dear BBB Team,

OJCommerce appreciates the business and realizes how disheartening it can be when orders don't arrive in the condition as expected. We have processed the refund, and the customer is not required to return the item and may dispose of it as they deem fit. Since we have gone and made an exception to issue a refund without the return.

Order#: 109017757268441
Their account has been credited in the amount of $193.91

IMPORTANT NOTE: It is at the discretion of credit card company as to how long it will take to apply the refund. As a general rule, it can take anywhere from 2 to 3 business days for them to credit back the account.

If you have any other questions or concerns, please reply to this email, Ill be here to help you in any way I can and we hope you would accept our apologies.

Best Regards,

OJCommerce Loyalty Team
Customer Answer
Date: 07/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *********
Initial Complaint
Date:05/22/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May 7, 2025, I purchased a desk from this company as a third party seller through ******. Upon assembling the desk, it was discovered that the hardware provided did not fit securely causing the entire desk to be unstable. The slightest touch causes the desk to fall out of alignment or come apart completely. I contacted the company and was told the desk could not be returned as it had been assembled. Remaining in contact with them over the next few days, the story changed to it could be returned but only if all pieces were returned to their original packaging (even the bags the bolts came in) and returned in the original shipping boxes. I would have to pay the postage. They then began calling me-- up to five times per day.I contacted ******, and ****** is issuing a full refund. While I was on the phone with customer service, the seller contacted me again saying they would issue up to a 50% refund for the defective merchandise as long as I paid to send the item back to them. I can received phone calls multiple times per day for nearly a week, and they continuously email me. Not only do they sell subpar merchandise, but they now have begun harassing me as well.
Business Response
Date: 05/23/2025
Hello Team BBB,
Please note that we reached out to the customer based on the notification received from ****** regarding the outstanding A2Z Guarantee claim filed on May 20, 2025.
We have abided by the guidelines & apologize for any inconveniences caused.
we have already removed the followed up request based on the response received from the customer dated 5/22/2025.
Also request to wait till ****** to complete the review of A2Z Guarantee claim.
Thanks & Regards
OJCommerce Loyalty Team
Business Response
Date: 05/23/2025
Please refer to the Marketplace policy for more clarity on this issue - ****************************************************************************
Initial Complaint
Date:04/17/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
the picture is false advertising and is a false description. Youre not able to assembly the furniture that is given to you and multiple people from ****** are complaining about this company. This is considered falseadvertisement. This is predatory and needs to be reviewed. You end up with a brown frame that looks cheap like it cost $20.
Business Response
Date: 04/18/2025
Dear BBB Team,
We understand and apologize for any inconvenience this matter has caused. We would like to provide further clarification regarding the customer's issue.
The customer contacted us to report an assembly issue with their item. We promptly responded to their inquiry, requesting video or images of the defect to facilitate immediate assistance. To date, we have not received the requested information.
We would also like to refer to Amazon's 3rd Party Marketplace Policy, which outlines the procedure for addressing defective products. This policy, accessible at *******************************************************************************************, states that customers are required to provide images or videos to validate any claims of product defects before assistance can be provided.
Furthermore, as per the same Amazon policy, if a customer elects to return an item without providing the requested visual evidence of a defect, the return is classified as a standard return. In such cases, the customer is responsible for the return shipping costs. Our request for images was intended to help the customer avoid these potential return shipping expenses.
In the images submitted with the complaint, the customer included an item (Blazing Needle Cushion) that was not purchased from our company. We kindly request that the customer contact the appropriate seller for any concerns related to that particular item.
To facilitate a swift and effective resolution, we respectfully request that you ask the customer to provide the images or videos of the defect in question. This will enable us to address the issue promptly and efficiently.
Thank you for your time and attention to this matter.
Best Regards,
OJCommerce Loyalty Team
Initial Complaint
Date:04/15/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item, a 9 drawer dresser from this company through ******. They are selling as a third party seller on ******. I purchased this item and had to have someone come and assemble it for me. I am not physically able to do it. Only Once it was assembled did I then notice that the item measurements and what was advertised is not at all what the actual measurements were of the assembled piece of furniture. I immediately contacted the company to try to resolve the issue and to inform them of their false advertising. Because I would not want to see someone else purchase this thinking theyre getting what is advertised when really the company sends a different product. The company has a policy of not accepting returns on items that are already assembled. But they did acquiesce to say they were willing to take the return, but that I must disassemble the product. I had to inform them that due to my disability. I am unable to disassemble the product, but was willing to return it if a courier could do apick up or if I could have someone drop it off to a *** or ***** store. They were unwilling to work with me on this. I contacted ****** to report the false advertising and because they have a guarantee on these things assuming that they would advocate on my behalf tothe company. ****** isnt doing that and continues to send an automated message stating that the item can be returned as in its original packaging. It has now been 11 days of back-and-forth with the company and with ****** explaining that a good portion of the original packaging was broken during the opening and assembling of the item, and therefore the item could not go back in the original packaging. I also reminded themthat I am physically unable to Have this disassembled. They are finally offering only 50% refund. I wouldnt have bought this if it was advertised properly. They still have not fixed their ad on ******. Other reviews say the customer service is bad. Im hoping you can help
Business Response
Date: 04/17/2025
Dear BBB Team,

Regarding the order, we would first like to apologize for any hardships this may have caused.

The Amazon's 3rd Party Marketplace return policy clearly states at the time of purchase that we do not accept returns if an item is already assembled. While we understand your displeasure with our return procedures, these are the terms and conditions agreed to upon checkout.
And the customer was also aware of it, since they made the purchase only after agreeing to the T&C.

3rd Party Marketplace Return Policy:
*******************************************************************************************

However considering the customer was still unable to return the item, we did offer the customer a refund of $65 as a goodwill gesture, which the customer had accepted and the amount was also processed on 4/14/2025 back to their original source of payment.

We have indeed gone above and beyond here to assist the customer.

Best Regards,

***** Home Loyalty Team
Customer Answer
Date: 04/17/2025

Complaint: 23203696

I am rejecting this response because: I clearly understand the terms and conditions regarding the returns. And yes, I agreed to those terms and conditions when I purchased the item. But that was when I thought the item I was purchasing is what I would be receiving. The item received does not match in measurements the item that is advertised. This is false advertising. After 12 days of messaging,you offered a 50% refund of the item however in doing your math, you still did not refund 50%. When you offered the 50% refund I said I would be back in touch and think about it to see if I accepted that 50% refund. Again your company processed a refund for less than 50% without my consent. This is when I decided to contact the Better Business Bureau to help intervene in this situation.

Sincerely,

***** *********
Business Response
Date: 04/22/2025
Dear BBB Team,
We are writing in response to the inquiry regarding the recent order. First, we would like to express our sincere apologies for any inconvenience or frustration the customer has experienced.
We understand the customer's concern regarding the return of the item. We would like to clarify our return policy, which aligns with ******'s 3rd Party Marketplace return policy. This policy, which states that we do not accept returns for assembled items, is clearly outlined and acknowledged at the time of purchase. The customer agreed to these terms and conditions prior to completing the transaction.
For reference, the Amazon 3rd Party Marketplace return policy can be found here: *******************************************************************************************
Despite the item falling outside of our standard return policy, we have made efforts to accommodate the customer. As a goodwill gesture, we initially processed a partial refund of $65.00 to the customer's original payment method on April 14, 2025.
Furthermore, at the customer's request, we have issued an additional refund of $0.34. This amount has been processed and should be reflected in the customer's original payment account within 3-5 business days.
Given that we have already provided a total refund amounting to approximately 50% of the original purchase price as a gesture of goodwill, we are unable to offer any further discounts or refunds on this order.
We believe we have gone above and beyond our standard policy to assist the customer in this matter.
Sincerely,
***** Home Loyalty Team
Initial Complaint
Date:04/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sent me a damaged product. I told them to issue a refund. They ignored my calls and messages that told them to not send a replacement and to issue me a refund. I let them know I injured my back trying to get it down the stairs. I let ****** know about the situation. I let the seller know multiple times to not send a replacement. They ignored my messages, and sent another table. I injured myself. I tried calling and the call kept getting disconnected.
Business Response
Date: 04/14/2025
Dear BBB Team,

In regards to your recent inquiry, as advised on ******'s 3rd Party Marketplace policy available at the time of purchase, we provide replacement parts or replacements for damaged and defective ordered items. Images of damages are required. Additionally, if the customer chooses not to order replacement parts or a new item, they may return the product under our Return Policy.

Since the customer had chosen not to take the replacement. Therefore, it was considered a Standard Return.

We apologize for any inconvenience that this may have cause.

We had also provided the customer with return labels at a nominal cost of $79.58 to return the item back. Here is the tracking number of the 3 return labels which we have shared with the customer - ***** Tracking Number : **************************************

And as you can see that they are yet to return the item back. And we are able to issue a refund only if the customer returns the entire item back.

Below for your review, is the link to Amazon's 3rd Party Marketplace return policy. Feel free to contact us with any questions or concerns you may have.

Return Policy:

*******************************************************************************************

Best Regards,

OJCommerce Loyalty Team
Customer Answer
Date: 04/14/2025

Complaint: 23193128

I am rejecting this response because: I was told the cost of return was $179. ****** told me the seller would pay, the seller told me its their policy that I pay. I informed them that I would rather keep the damaged product then be put a product and my money. I am keeping the damaged product and a friend is going to help me fix it. This company did not send me replacement parts. They did not tell me the cost of return would be $79. ****** is telling me difrerent messages. I do not trust doing business with this company and will consider it a ****** learned.

Sincerely,

********* ******
Business Response
Date: 04/22/2025
Dear BBB Team,
In response to your recent inquiry, we would like to clarify our policy regarding returns for orders placed through ******'s 3rd Party Marketplace. As stated in our policy, which was available and acknowledged at the time of purchase, we offer replacement parts or replacements for items that arrive damaged or defective. To process such requests, we require photographic evidence of the damage. If a customer prefers not to receive replacement parts or a replacement item, they may return the product in accordance with our standard return policy.
In this specific case, the customer chose not to receive a replacement. Therefore, the return was processed as a standard return. We regret any inconvenience this may have caused.
We provided the customer with return labels at a cost of $79.58. For your reference, the ***** tracking numbers for these return labels are as follows: ************, ************, and 287482951942.
As of this communication, the item has not yet been received. Please note that we are only able to issue a refund upon receipt of the complete returned item.
The complete details of our return policy, which adheres to Amazon's 3rd Party Marketplace return policy, can be found at the following link: *******************************************************************************************
We understand that the customer may have been advised by ****** customer support that they were eligible for free returns. If this is the case, we must advise the customer to contact ****** directly to resolve this discrepancy, as our return process is governed by the terms outlined in the Amazon 3rd Party Marketplace policy, and we do not have the ability to provide complimentary return labels outside of this policy.
Please do not hesitate to contact us if you have any further questions or concerns.
Sincerely,
OJCommerce Loyalty Team
Customer Answer
Date: 04/22/2025

Complaint: 23193128

I am rejecting this response because: the company continues to change the story to fit their narrative. I received two defective parts. I was ready to return but they did not respond to my emails requesting the ** number. They did not answer my questions about the shipping label. The company told me the return would be at no cost to me then told me it would cost $182.53 for the return. This is almost the cost of the entire product. They removed my negative reviews and removed negative reviews of others barring me from being able to make an informed decision when making my purchase. Their continued lies, avoiding the truth, and communications are causing me deep anxiety and emotional distress. I tried to call them and our calls were disconnected. I tried to return the product; however, they withheld pertinent information which caused me an inability to make the return. They provided me replacements for only 1 out of 2 damaged parts.

Sincerely,

********* ******
Business Response
Date: 04/23/2025
Hello Team BBB,

Please find the requested information below

1.) It appears the consumer did send pictures of the damage and also in your conversation with the consumer outside of this complaint, she requested an RN #. Are you able to provide that? Does she need it?
- Yes, the customer did & we shipped a Replacement for the Defective item with **************** 451944373948
which was confirmed as delivered, please refer to the link below
*****************************************************************************************

2.) She says she only has 1 return label but 3 boxes; how should she proceed? Or is she overlooking something?
-Please find the link for 3 Labels, she needs to use different tracking for each box.
Carrier : FedEx
Tracking Number : 287482951840,287482951129,287482951942
Return Tracking Label : *************************************************************************************************
*************************************************************************************************
*************************************************************************************************

3.) Lastly, please confirm the amount the consumer is responsible to pay in order to send all 3 boxes back to your company? (Is it $182 or $79?)
The return label fees applicable for utilizing the Return label provided by us are are $79.58
however the customer may ship the item back using a carrier of their choice bearing the expense and then we can issue a complete refund as an alternate option
Hope this information is sufficient to have this claim closed
Best Regards,

OJCommerce Loyalty Team
Initial Complaint
Date:04/08/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have continuosly tried to get help on my own from OJ Commerce and all I seem to get is the run around from this company and all the staff messages have been attached well as a video I had tried to send them and when I couldn't I requested help to send video to company which I never rec'd.This has gone on long enough and I desperately need help from the BBB
Business Response
Date: 04/10/2025
Dear Team BBB,

This email is to confirm the applicable refund for your order.

Order # ***-3279234-0775404

Your account has been credited in the amount of:
$436.57

IMPORTANT NOTE: It is at the discretion of your credit card company as to how long it will take to apply your refund. As a general rule, it can take anywhere from 2 to 3 business days for them to credit back your account.

We have thousands of products at great prices as well as new merchandise arriving daily, so please do come back to find something that suits your needs.

Best Regards,
Arjun
OJCommerce Loyalty Team
Initial Complaint
Date:04/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a couch from them and it was damaged in shipment. I called to return it. The representative offered a partial refund for $144.20 and I agreed. I was told it would take 1 to 2 business days to get my refund, but more than a week later, nothing. Emailed them 3 times since and they would tell me that just another 1 to 2 days in every reply. I feel that they are scammers.
Business Response
Date: 04/08/2025
Dear BBB Team,
Regarding the order, we would first like to apologize for any hardships this may have caused.
Here we can see that the customer has purchased the product from ****** and as per the 3rd Party Market Place Policy on Target, for any refund request, they have to contact ****** directly for any refund requests.
Again these were the terms and conditions agreed to upon checkout.
Target 3rd Party policy:
*************************************************************************************************************************************;
and *****************************************************************

Hence we kindly request the customer to contact ****** for any assistance, since it was purchased from them directly.

Best Regards,
OJCommerce Loyalty Team
Customer Answer
Date: 04/08/2025
I did contact ****** and the customer service representative stated that OJCommerce must tell ****** to issue a refund. ****** can not issue a refund without the go ahead from the third party.
Customer Answer
Date: 04/08/2025

Complaint: 23166627

I am rejecting this response because:
I did contact ****** and the customer service representative stated that OJCommerce must tell ****** to issue a refund. ****** can not issue a refund without the go ahead from the third party.

Sincerely,

***** *******
Customer Answer
Date: 04/08/2025
The corporate ****** *** stated that OJCommerce must tell ****** to release the funds before I can get the refund. It is ALL up to OJCommerce to contact ****** to get my refund. As you can see, OJCommerce seems to be unwilling to proceed with a proper course of action to resolve this situation. Their emails say NOTHING about contacting Target for a refund and seem to be playing a game knowing full well how the process works as a third party seller on ******'s website.
Initial Complaint
Date:04/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a rug on *********** which turned out to be sold by ***********, not *******. The rug was the wrong color and did not work in my house so I was very surprised when I discovered I could not return the rug to ******* but had to ship it back to OJCommerce. In order to get a full refund (after paying shipping) the rug had to be in its original packaging which was impossible as in order to get the rug out of its tight plastic, the plastic had to be destroyed. Since it was not possible to return the rug in the original shipping, the company charges a 50% restocking fee which is usurious. This is really an unfair situation since it was not possible to send it back in the original packing and I'm being penalized %50 for this situation.
Business Response
Date: 04/08/2025
Dear BBB Team,
Regarding the order, we would first like to apologize for any hardships this may have caused.
The ******* 3rd Party Market return policy states the customer is responsible for return shipping costs. While we understand the customer's displeasure with the return procedures, these were the terms and conditions agreed to upon checkout.
And as per the ******* 3rd Party Market return policy, a restocking fee does get applied if the item is not in the original packaging. Again these were the terms and conditions agreed to upon checkout.
Return Policy:
*************************************************** policy
Best Regards,
OJCommerce Loyalty Team
Initial Complaint
Date:04/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a white leather sectional sofa from this company through ******. Although it came earlier than expected, it was missing part of the sofa. When I called ******, they initiated a chat (attached) with the seller. They have sent the missing part but it was the wrong color (black) and they sent a totally different item. I have talked to them several times just to get the correct part because all I want is the entire sofa as I paid.I keep getting different resolutions from different people. I have been promised the missing part will be shipped and that I can dispose of the incorrect part and then I have been told to return the entire couch and return the wrong part. It has been a nightmare trying to get correct answers and the missing part It will be 3 weeks that I have been dealing with this issue as I have been getting the run around. I like the sofa and would like the missing part and a refund (or very significant discount) as this is NOT the way to keep business and customers
Business Response
Date: 04/03/2025
Hi BBB Team,

We have checked the order details and could see that we've been in constant contact with the customer assisting them with the resolution,
we have already provided them with the return labels to return the incorrect part back, so that we an assist with the replacement parts, since that is the Amazons Marketplace Policy for 3rd party sellers as outlined on the website ****************************************************************;
Here are the tracking numbers of the return labels shared from ******* *************************. Once customer has returned the item, we will assist with the replacement.
Customer Answer
Date: 04/03/2025

Complaint: 23150877

I am rejecting this response because:
Yes there has been constant contact but all been different responses and none satisfactory.
i do not have a problem returning the item but due to the mishandling of this situation, i would rather receive the correct replacement BEFORE sending it back as i feel i would be without a complete sofa.
let me add that i was told to dispose of the incomplete item so i am not sure why they want the incorrect item back before sending the correct item. As i should have the correct full sofa as ordered since they already have MY MONEY.
Let me also add that my last phone call with ******** on Tuesday i was told they would email me the tracking number of the replacement part and once that happens we can discuss returning both inspection parts.
Send the correct part and refund and i will definitely send back the incorrect items at your expense.
Sincerely,

Wil B
Business Response
Date: 04/04/2025
Dear Team BBB,
We would like to keep you informed that we have provided all the available resolution to the customer as per the Amazons Marketplace Policy for 3rd party sellers mentioned on the website *********************************************************** And with respect to that we kindly request the customer to return the incorrect parts back with the return labels provided, so that we can assist accordingly with the replacement part.
The customer can also return the complete item at their own expense back to us, if they do not want to go ahead with replacement part exchange.

Customer Answer
Date: 04/04/2025

Complaint: 23150877

I am rejecting this response because:
THEY HAVE MY MONEY AND I DO NOT HAVE A COMPLETE COUCH!!!!
I am not sending back the incorrect parts UNITL I HAVE A COMPLETE COUCH.
I do not trust this company at this point since it's been 3 weeks.
EITHER THEY SEND THE CORRECT PART OR THEY CAN COME GET THE ENTIRE COUCH AT THEIR EXPENSE.
Sincerely,

Wil B
Initial Complaint
Date:03/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This item was purchased on 02/04/2025 in the amount of $263.21 from *******. I decided after I got it that it wouldn't work with the plug in my porch flooring and wanted to return it. ******* said the return would be handled by a third party named OJCommerce. After I finally got authorization from them to return it, they told me I had to pay the shipping back. The cost was estimated to be over $180.00. I got in touch with ******* and was promised a shipping label and a refund. It never happened. I have records of names and dates this was attempted. Three emails to ******* and finally the last person said they would mail me a label. Never happened. I got in touch with OJ Commerce and the same song and dance. Disgusted with the treatment and all the lies. Do not trust OJ Commerce with anything they say. We want to work with you is what they said but they never called back after I called them or they were conveniently busy. No policy that I saw upon ordering stated that if this item was returned I had to deal with a third-party ********** not trust third-party companies. If I had known, I would have never bought the product. All I want is a shipping label to return this to ******* and be refunded the total amount. Thanks for any help you may provide. I am able to send all the emails and persons names I contacted if you need them. Thank you
Business Response
Date: 03/25/2025
Hello Team BBB,

Regarding the order, we would first like to apologize for any hardships this may have caused.

Our return policy states the customer is responsible for return shipping costs. While we understand the displeasure with our return procedures, these are the terms and conditions agreed to upon checkout.

Return Policy:
*************************************************** policy

Hence request Team BBB to close this case at the earliest, since we have complied as per the market policy.

Best Regards,

OJCommerce Loyalty Team

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