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Business Profile

Uniforms

Ibiley School Uniforms

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Uniforms.

Complaints

This profile includes complaints for Ibiley School Uniforms's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ibiley School Uniforms has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Ibiley School Uniforms

      11530 SW 120th St Miami, FL 33176-4423

    • Ibiley School Uniforms

      13860 SW 88th St Miami, FL 33186-1304

    • Ibiley School Uniforms

      1267 NE 163rd St North Miami Beach, FL 33162-4634

    • Ibiley School Uniforms

      11925 SW 88th Ct Miami, FL 33176-4356

    • Ibiley School Uniforms

      2475 W 9th Ct Hialeah, FL 33010-2005

    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/04/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB,I placed an order with Ibiley on 02/10/2025 for 3 items, but my order has still not been shipped. **************** is extremely unresponsivethey took 5 days to reply to my email. When I called, they assured me that my order had been processed and would arrive by Wednesday, yet another week has passed, and I have received nothing.I request an immediate resolutioneither ship my order immediately or provide a full ********* order number is E244993 Thanks Gokce

    • Initial Complaint

      Date:09/19/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for my son School shirt Till this day i havent received the order I called email and I get no answer! Horrible Business!!

      Business Response

      Date: 10/10/2024

      Dear *******,

      Thank you for your feedback. Most orders are fulfilled within 2 weeks, however there are some exceptions which may cause delays. I do see you have decided to cancel the order.

      We sincerely apologize for this inconvenience and hope that this has not caused any undue stress. We would like to offer you coupon code CALL10 so you may receive 10% off your next order with us.

      You may contact our *************************** for assistance with any order inquiries by calling us at ************.

      Thank you!

    • Initial Complaint

      Date:08/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Absolutely horrible customer service. ******************** posted ibiley would be onsite at 5pm today 8.28.24 at ********* in *******, **. At 456pm they are now pulling into the school gate. 5pm they are trying to get the generator working til 6pm they gave up and decided to move to use the school electrical power. 615 1 customer is being serviced by all 3 associates for sizing and product. Asked if two lines can be made if you know exactly what product and size you want. The answer was no. For what reason I have no idea. Employees with no sense of urgency or business mind or critical thinking. Two lines would make you to get out faster and parents to get out faster. 1 employee help customers with sizing needs 1 help with picking products for customers who know exactly what they want and 1 cashier. This is why we send our kids to school to be the opposite of these people employed.Quality is horrible. Bought a pants with no school logo from their on campus school sale. Pants buttons ripped off after 1 wear. Shirts piled after 1 wash.BBB needs to do something. Will report.If you are going to have this monopoly and not have people in place to support the business.And multiple reviews just like mine.Lely and **** ***** to hire employees that can critical think. And some leaders not just worker bees.Sustainability is false. Company has return policy for their own branded clothes that failed their manufacturing checks.Bought a pants should have had school embroidered logo and did not have and would not return.

      Business Response

      Date: 10/10/2024

      Dear Saudia,

      Thank you for your feedback on this experience. Further investigation showed our team was initially on track to arrive to the event at 4:08PM, however there were unexpected delays due to heavy rains and subsequent traffic along their route. We sincerely apologize for this inconvenience, as we do our best to ensure timely arrival & set-up. The set-up location is provided to us in advance by the school. I am sorry we were unable to make the initial setup location work, however I am glad they were able to find a suitable alternative to continue with the event. We appreciate your points regarding trainings we may offer to our staff for improvement. These points will be shared with leadership for future events.

      Rest assured, there is no monopoly, & our service to your school is based on a contractual agreement.

      We attempted to find an order with the information you provided and were unable to locate any orders or purchases with your name, phone number, or email. You may find our return policy here: *************************************************

      For additional assistance, please contact our customer service department at ************.

      With Kind Regards,

      Ibiley Uniforms & More

    • Initial Complaint

      Date:08/28/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order number E221549 has not been received. I placed the order August 9th and their website says a maximum of 7 days processing time. Since then *** contacted them 7 times without a response to know when I might receive my order, order status or a tracking number. I started taking screen shots the last five times of their automatic responses that they never follow through on. Ironically, I had another order that I asked for a refund and they responded right away. If you check the comments on their website under the contact form, this is happening to many others.

      Customer Answer

      Date: 08/28/2024

      I received the package 

    • Initial Complaint

      Date:08/19/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought 2 days ago a sweater for school, I ask if I can change they said yes. The sweater not fit in my son, they haven't his size, I ask for refund, but they only have store credit. I need the money for buy the the sweater for my son, he need for school. They said NO is our policy.

      Business Response

      Date: 08/26/2024

      Dear ******* ******,

      Thank you for your feedback.

      We sincerely apologize for the inconvenience and ask that you please refer to our return policy as indicated on our website: *******************************************************;This policy is also included in the bottom of each receipt.

      Returns for in-store purchases may only be processed as exchanges or refund for store credit.

      While the logo for your school is only available at our ************* location, we have other Ibiley locations which may have the size and style you need in stock. Please contact our customer service department at ************ for further assistance.

      Thank you.

      Best Regards,

      Ibiley Uniforms & More

      Customer Answer

      Date: 08/27/2024

       
      Complaint: 22154677

      I am rejecting this response because:

      You haven't the size of my son needed. You take a money that I need to buy uniforms to my son. 

      This is very unfair, considering that families are buying uniforms for public schools and we believe that they should protect us against acts of this type.

      I'll send a formal complaint to the federal consumer protection agency FTC because I do not see any valid reason for your company to refuse my refund request. It is important to note that I attempted to return the items within just two days of purchase.

      Sincerely,
      ******* ******

      Business Response

      Date: 09/21/2024

      Hi *******,

      Upon reviewing your order, I do see you made the purchase in store. Unfortunately, stores are unable to process refunds and are only able to process returns for store credit.

      However, as long as the product is in new condition and does not have a patch applied or a name embroidered, you may mail the product to our returns department to receive a full refund for the order. The attached form includes the return address. Please include this form in your package so we know which order to reference upon receipt.

      For more information, please review our return policy here: *************************************************

      Customer Answer

      Date: 09/23/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:08/16/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered uniforms a few times from this vendor, and everytime its always the same lies. They promise 5-7 delivery days but always take months to send the order. I placed an order on July 20th of 2024 for my child to start school on August 15. The merchandise never came. I called three times (placed on hold for 2.5 hours) and also sent 6 emails. When I finally spoke someone she told me to go to the store and re buy my merchandise and then call back for a refund for the first order once I can provide proof that I re-brought the items. Ive never heard a policy like this In my life and this is not okay. Why should I have to spend more money just to get refunded my initial money. They also said when I do receive the order. There will be parts missing from the shirts (the patches) thats unacceptable as my son school requires patches and this is the only reason I placed the order with them.

      Business Response

      Date: 08/16/2024

      Dear ******,

      We sincerely apologize for your recent experience with Ibiley Uniforms. I have looked into your order history and found 1 pending order for the referenced amount under Order #: 508967-01.

      I have proceeded with canceling the order. Please note you have not been charged. All initial transactions are hold authorizations for the full amount of the order and do not process unless the order is invoiced and fulfilled. This hold will be released in approximately 3-5 business days depending on your financial institution.

      We again apologize for the inconvenience this may have caused and hope this was a satisfactory resolution.

      Best Regards,

      Ibiley Uniforms & More

      Customer Answer

      Date: 08/18/2024

       
      Complaint: 22153314

      I am rejecting this response because: that is not my order # and the response was very vague. Why cant I get the uniforms. They are the only company that offers the school logo patch so cancelling the order is an easy way out. Why cant I get the order???????

      Sincerely,

      ***********************

      Business Response

      Date: 08/26/2024

      Dear ***********************,

      Thank you for your message.

      The order number ****** is the invoice confirmation that corresponds with your online order #E194228. This order reflected the order date, total amount, name & email in your original complaint.

      Based on your original message, you had attempted to be refunded and were advised you could not be. We have corrected this by canceling the order so the hold would be released and the funds made available to you again. If the transaction still appears in your account, please contact us at your earliest opportunity so we may investigate the matter further and resolve as quickly as possible for you.

      Thank you.

      Best Regards,

      Ibiley Uniforms & More

       

      Customer Answer

      Date: 08/28/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not exactly satisfactory to me. But the company wont take accountability as to why my order wasnt sent in the first place. I went into the store to make a physical purchase and was met with more disappointing news, at this point I have no choice but to wait on this unorganized, monopolized company. So Im going to close this complaint, but definitely not happy. 

      Sincerely,

      ***********************

    • Initial Complaint

      Date:08/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased my children school uniform since July ******* and no one is answering emails or calls on when I will receive my products and now I have resulted to ask for a refund and no still no response.Mind you it is now August *******. Well over the 14 days they ask for ****** This company needs to be shut down on how they run business if they cant keep up with orders.

    • Initial Complaint

      Date:08/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered my sons school uniforms for delivery more than a month in advanced. I called a week before school start date to check on my order. I was told it was finishing up and was to be shipped and delivered that week. After no sign of my order I began contacting the company by phone but could not get past the automated menu. I finally got thru after 3 days later asking about my order and was told it was ready to be sent just held up by embroidery. Sending them out now would mean I most likely wont get them before my son starts. Im currently standing in line during a record heat wave trying to get into the store location to pick up my order. I am also a teacher and need to be spending this time getting ready for the school year. I am beyond frustrated with this experience and dont recommend this company. I will be trying to find a loop hole around them if my school requires this company.

    • Initial Complaint

      Date:08/13/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received 2 of 4 items ordered - I have tried contacting support for several days now to no avail. I didn't receive my complete order, and the packing slip included with the order is not even mine. You sent me someone else's slip (a PII concern), and I don't have the uniforms for my son to go to school on Thursday. I ordered online on 7/16 for convenience and waited almost a month for the order, only for you guys to get it wrong and not answer your phones. Please help!

    • Initial Complaint

      Date:08/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 19th, I placed an order for 4 uniform shorts for my son to start school as they are REQUIRED. Today is 08/12, school starts on Thursday 08/15 and I still do not have my shirts. I received an email saying my shirts were ready for pick up upon arrival they were not there. I called again and was told that the request was expedited, but no answer as to when the shirts will be ready. I am requesting a full refund and they have yet to honor it.

    Ibiley School Uniforms is NOT a BBB Accredited Business.

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