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Find a Location

The Cobblers has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • The Cobblers

      6300 NE 4th Ave Miami, FL 33138-6101

    • The Cobblers

      3011 W Yamato Rd STE A4 Boca Raton, FL 33434-5352

    • The Cobblers

      7130 Beracasa Way Boca Raton, FL 33433-3448

    Business ProfileforThe Cobblers

    Shoe Repair
    Multi Location Business

    Current Alerts For This Business

    Pattern of Complaint:

    BBB files contain a pattern of complaints from consumers that allege delivery issues. Specifically, consumers allege their items sent in for repair have not been returned by the promised date.

    On August 19, 2022, BBB sent correspondence to The Cobblers requesting their voluntary cooperation in providing steps it will implement to eliminate the pattern of customer complaints.  As of September 30, 2022, The Cobblers has not provided BBB with a response and BBB determined that the pattern of complaints continued.

    On October 2, 2023, BBB reviewed the company’s recent complaints and found the pattern still continues. 

    BBB will continue to monitor and update the company's report as needed.

    Alert:

    On August 19, 2022, BBB completed an investigation into this business.  The investigation determined:

    BBB files contain a pattern of complaints from consumers that allege delivery issues. Specifically, consumers allege their items sent in for repair have not been returned by the promised date.

    On August 19, 2022, BBB sent correspondence to The Cobblers requesting their voluntary cooperation in providing steps it will implement to eliminate the pattern of customer complaints.  As of September 30, 2022, The Cobblers has not responded.

    BBB will continue to monitor and update the company's report as needed.

    At-a-glance

    Customer Reviews

    1.37/5stars

    Average of 94 Customer Reviews

    Customer Complaints

    425 complaints closed in last 3 years

    92 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    The Cobblers has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • The Cobblers

        6300 NE 4th Ave Miami, FL 33138-6101

      • The Cobblers

        3011 W Yamato Rd STE A4 Boca Raton, FL 33434-5352

      • The Cobblers

        7130 Beracasa Way Boca Raton, FL 33433-3448

      Location of This Business
      6300 NE 4th Ave, Miami, FL 33138-6101
      BBB File Opened:
      9/24/2020
      Years in Business:
      4
      Business Started:
      11/6/2019
      Business Incorporated:
      11/6/2019
      Type of Entity:
      Corporation
      Alternate Business Name
      • Dream 5, Inc.
      Related Businesses
      Business Management
      • Mr. Warren Barthes, President
      • Mr. Eric Guedj, Treasurer
      • Janice Anne, Supervisor
      Contact Information

      Principal

      • Mr. Eric Guedj, Treasurer

      Customer Contact

      • Mr. Warren Barthes, President
      • Mr. Eric Guedj, Treasurer
      • Janice Anne, Supervisor
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      425 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/26/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Unanswered
      I found this company on Instagram. Requested a repair quote for a Louis ******* handbag. Someone reached out and we discussed the repairs (either a phone or video call). They sent a quote and I shipped them by bag. A few months went by and I tried emailing for an update. No one ever got back to me. You cant call or email the company. You can go through their text portal to get an update on your order. Every time it says they are busy and my repair is being pushed back another 2 months. They received my bag in August of 2022. After not hearing back I googled the company and thats why I saw all the bad reviews and warnings. I have not paid the invoice they sent, since the invoice pair was never finished. It currently says restoration in progress when I check the status of my order.

      Customer Reviews

      94 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Deb B

      1 star

      10/21/2023

      I sent my LV bag in to be repaired- while I did get it back (after 5 months when they promised 2) the craftsmanship is shoddy, the rivets are already coming apart on the handles and I had a gold LV lock on the bag that was not returned. The stitching is crooked, and the zipper was not installed straight. I spent almost as much as the bag is worth to have repaired because it was my mothers who passed away- the heirloom is ruined. Would not recommend

      Local BBB

      BBB Serving Southeast Florida & the Caribbean

      BBB Reports On

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