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Business Profile

Shoe Repair

The Cobblers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shoe Repair.

Reviews

This profile includes reviews for The Cobblers's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Cobblers has 3 locations, listed below.

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    Customer Review Ratings

    1.14

    Average of 79 Customer Reviews

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    Review Details

    • Deb B

      Date: 10/21/2023

      I sent my LV bag in to be repaired- while I did get it back (after 5 months when they promised 2) the craftsmanship is shoddy, the rivets are already coming apart on the handles and I had a gold LV lock on the bag that was not returned. The stitching is crooked, and the zipper was not installed straight. I spent almost as much as the bag is worth to have repaired because it was my mothers who passed away- the heirloom is ruined. Would not recommend

    • Tarik J

      Date: 09/25/2023

      I sent them a pair of sneakers to be serviced and it took six months for them to send them back and when they did they were the wrong color and to sent them back for them to fix the color and when they sent them back again they were still the wrong color leading me to believe that no one touched the shoes the second time and I was charged 200 dollars for nothing

    • Kerry C

      Date: 08/31/2023

      I sent them a bag to see if the could repair. the Artisan said yes. I was charged $296. She told me it would look class when done. I received my bag and it looks like a toddler fixed it. It looks awful. I was told to reach back out and now they won't respond.

    • John S

      Date: 05/25/2023

      I sent them a pair of ****** 1s that were partly suede. I was told least fibers would be use to help restore the suede and I opted to get the cleaning as well. I sent the shoes out and waited to recieve them. They shipped my shoes back a little past the promised date no big deal. When I opened the package it was a pair of dress shoes. I tired reaching out multiple times with no answer back. Not untill I pretended to want to get another pair repaired did I get an immediate reply. After pulling what felt like pulling teeth they said they found my sneaker but only ship them once I proved I shipped the wrong ones they sent me like I was the one the screwed up. I recieved the original pair I sent back I was beyond disappointed with work that was done. I paid extra for a deep clean and they did not even clean the sneakers. The suede was not restore with leather fiber the suede was paint with cheap paint and not even the correct shade. It looked like a 5 year old painted it. STAY FAR AWAY from this company before they ruin your sneakers and steal your money.

    • alicia p

      Date: 05/19/2023

      THEY HAVE HAD MY SHOES FOR ALMOST 1 YEAR.I did a video consult and was told it would take 2 weeks to repair my shoes.I sent my shoes in 7/24/2022.Somehow they "received" it on 11/03/22.Service started 11/17/2022.They then said that they "shipped the order" on December 28th, 2022. I have reached out endlessly with no response.11/3/22 12/13/22 1/11/23 2/12/23 asking for my tracking number 3/1/23 they responded on instagram after I threatened to get an attorney involved.I let them know that support has neglected to respond to me. Contacted them again on 3/2/22.Emails bounce back, no one responds on ****** or yelp.4/20/23 Finally I get in touch on their website asking for my tracking number as I have already paid.4/21/23 They responded and told me that they need payment for the order to be shipped out.4/25 4/26 I message them again for help 5/3 I message again that I will be in ******* this month 5/3/23 they asked me to pay AGAIN and they promised to ship next day.5/4/23 they say they will ship asap 5/10/23 I ask for a tracking number 5/10/23 they say sorry for the lack of communication but the tech support has to make a new shipping label.5/11/23 I check in on the label and they say they will share tracking number shortly 5/15 5/16 5/17 5/18 5/19 I follow up for an update and still no response.

    • Erma C

      Date: 05/05/2023

      Their latest ******* are finally calling and reaching out for payment with a sob story. I demanded photos of my repaired shoes. She claimed they were in a warehouse. DONT PAY!

    • Todd D

      Date: 04/29/2023

      I sent $800 mens Ferragamo shoes last year. Got email on 1/19/23 saying they are being worked on. Have not heard anything since. No way to contact. Total scam. I just want my shoes back.

    • Holli P

      Date: 04/18/2023

      I sent my Louis ******* bag in July of last year, and it took me until the end of September to get the bag back. I paid 400 dollars to have this limited edition bag repainted due to color transfer, and it was like pulling teeth to get these people to respond. Lots of no-responses and/or excuses. They also did not give me any progress photos, so I had no idea what my bag looked like until they finally sent it back. It was very frustrating and nerve wracking.I cannot recommend them. The process was an absolute nightmare, and to make matters worse, the paint job did not last. I barely wear this bag and you can see the paint peeling off and missed spots. I feel like this bag is ruined, and I cannot get this bag from Louis ******* anymore. If I could get my 400 dollars back, I would do so. PLEASE avoid this business at all costs!

    • David N.

      Date: 04/17/2023

      Submitted pictures for a quote on a sneaker restoration in June 2022. Shipped item to them and received confirmation on 8/6/2022. Sent numerous messages asking for updates since the job said “complete” at one point. Finally received message apologizing about lack of communication, but the team reviewed my sneakers and felt they couldn’t achieve what was promised. it’s now 4/13/2023. Now my update says being shipped. Took 8 months to finally tell me your artisans are trash and couldn’t do a basic restoration on sneakers that were worn 2x and only had yellowing. You will be no different than me judging by the current reviews.

    • Kendra j

      Date: 04/15/2023

      This company is a complete *****! Do not send them your handbags. There is absolutely no contact after you have paid, they do not respond or answer phone calls.

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