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Business Profile

Restaurants

Burger King Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Burger King Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Burger King Corporation has 53 locations, listed below.

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    Customer Complaints Summary

    • 433 total complaints in the last 3 years.
    • 171 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a Burger King order online (in the amount of $55.32). Once I arrived at the store to pick up said order the local restaurant was out of all the things we ordered (no whopper meat, no chicken fries, no chicken patties). I was told I would have to request a refund online since I placed the order online. I did just that. The website said a ticket was opened and would take 1 to 2 days to resolve, and they will reach out to me via email with the resolution (this was on 7/8/25 - today is 7/14/25). I checked back today and the website tells me the ticket has been resolved and closed but no refund has been made, I've received no notification of said resolution, and there is no other way to make comments or ask questions. I've checked several locations for numbers for the corporate office. I've also called the local office. Each one is either busy or there is no answer.

      Customer Answer

      Date: 07/15/2025

      Less than an hour after submitting this case, Burger king reached out to me via email and sent me a refund. The issue is currectly resolved. 

    • Initial Complaint

      Date:07/05/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      the whole order was delivered cold and the order was not even correct it was missing fries and 1 burger and they refused to fix or give a refund for their mistake i would like a full refund for this as its fully unfair

    • Initial Complaint

      Date:07/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Burger King is not reposnding and not giving me my refund for my missing order they offered me creitds I declined and then they tried to suspend my account without giving me my refund I wnat my refund

    • Initial Complaint

      Date:07/01/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an issue that wasn't in store at my local Burger King, but an issue with the app..... I have tried to contact them on the app which is not that user-friendly in regards to customer service. I've tried contacting them on social media to try and resolve my issue, it's not the end of the world and I sound like a total ***** right now, but I am really perturbed. I've tried contacting them on social media to try and resolve my issue, it's not the end of the world and I sound like a total ***** right now, but I am truly annoyed. They contacted me or I should say replied to me before via private message on social media.

    • Initial Complaint

      Date:06/30/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 29, I placed and paid for a mobile order through the Burger King app for my familys dinner. When I arrived at the restaurant to pick it up, I waited at the drive-thru speaker for an extended period before receiving a response. Once acknowledged, I was informed that the locations fryers were not functioning and that they were unable to fulfill any orders.I requested a refund at the time but was told the restaurant could not issue one. I then attempted to request a refund through the Burger King app, but the system continues to display an error message and will not allow me to submit the ********** of today, I have paid for a meal I never received, and I have no clear path to resolution through either the restaurant or the app. I am now waiting for the charge to complete so I can dispute it with my credit card company. This is an unacceptable customer experience, and I am filing this complaint in hopes of receiving a prompt refund and to prevent this from happening to others.

    • Initial Complaint

      Date:06/30/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order online, when the driver brought the order I immediately called him to advise of missing product and then I tried calling every number listed for burger king where my order came from so they'll re deliver properly, but no numbers worked. Then door dash said they weren't able to reach them either. So I said I need a full refund because I didn't have what I ordered intended. An then I checked bbb website for business information an the place I ordered from isn't accredited or has no list as an business. Therefore I believe I've been scammed of my money.

    • Initial Complaint

      Date:06/28/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/28/2025, I did an online order in the parking lot of the Burger King location at ******************************************. The order was placed at 2:36PM Central Time. I entered the building a moment later. At 3:00PM, I asked a Burger King employee the status of my meal. She confirmed it was in queue. ********, other customers reported to ********************** King employees that a bathroom was flooding. It began to move from the main entrance of the restaurant to the backroom of the kitchen. At 3:18PM, I received my order to go, but the main doors were locked. An employee placed a sign saying the restaurant was closed for maintenance and locked the door. I could not exit. A Burger King employee walked me out of an emergency exit. When I reached home, I discovered that the order was a single side of fries, not the meal I ordered.This was a terrible experience. Because a sticker attached the receipt to the bag of my order, I cannot find the store number to execute the survey for 46646-62001-38123-050524.

    • Initial Complaint

      Date:06/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered on the Burger *********** app on 6/26/2025 for drive thru pickup. When I pulled into the drive up, the employee refused to make my food in the drive up and demanded I come inside the restaurant to pick it up. I had my autistic four year old and my fianc, whom had just had general anesthesia for a *******************, neither of which could be left in the vehicle alone. I requested they please cancel the order then and she refused and told me to cancel it in the app then (which is not an option in the Burger King app once youve checked out). I asked for a manager to please cancel the order and the girl stated she would bring the food out. We waited 30 minutes in the parking lot and never received our food. I attempted to call the restaurant with no answer. I tried to rectify the situation in the app by emailing BK corporate and got no response. I want a refund as I never recieved my food due to the restaurant refusing to make it. My total was $20.84 and by transaction ID is *****************. Charging for a service and refusing to provide it is illegal and a scam.

    • Initial Complaint

      Date:06/28/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Burger King will not issue a refund for a product I did not recieve due to a broken machine being unable to make that product. I am being denied funds I paid for an order and told that I can only accept a coupon through the app as resolution. Further, burger king does not allow employees to process edits to orders placed in the app to accommodate for unavailable product, leading to lengthy disputes with the app's customer service team in order to reach any resolution.

    • Initial Complaint

      Date:06/26/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an issue with my order but tried to contact them and was told I had to do it with the app, so i open the app to file my missing food complaint, and was met with an auto response my account was SUSPENDED?? What the heck? I didn't do anything wrong! I just want my money back for my missing drink. I ordered 3 drinks, received 2!

    Burger King Corporation is NOT a BBB Accredited Business.

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