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Business Profile

Restaurants

Burger King Corporation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Burger King Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Burger King Corporation has 53 locations, listed below.

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    Customer Complaints Summary

    • 431 total complaints in the last 3 years.
    • 172 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a Burger King order online (in the amount of $55.32). Once I arrived at the store to pick up said order the local restaurant was out of all the things we ordered (no whopper meat, no chicken fries, no chicken patties). I was told I would have to request a refund online since I placed the order online. I did just that. The website said a ticket was opened and would take 1 to 2 days to resolve, and they will reach out to me via email with the resolution (this was on 7/8/25 - today is 7/14/25). I checked back today and the website tells me the ticket has been resolved and closed but no refund has been made, I've received no notification of said resolution, and there is no other way to make comments or ask questions. I've checked several locations for numbers for the corporate office. I've also called the local office. Each one is either busy or there is no answer.

      Customer Answer

      Date: 07/15/2025

      Less than an hour after submitting this case, Burger king reached out to me via email and sent me a refund. The issue is currectly resolved. 

    • Initial Complaint

      Date:06/28/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/28/2025, I did an online order in the parking lot of the Burger King location at ******************************************. The order was placed at 2:36PM Central Time. I entered the building a moment later. At 3:00PM, I asked a Burger King employee the status of my meal. She confirmed it was in queue. ********, other customers reported to ********************** King employees that a bathroom was flooding. It began to move from the main entrance of the restaurant to the backroom of the kitchen. At 3:18PM, I received my order to go, but the main doors were locked. An employee placed a sign saying the restaurant was closed for maintenance and locked the door. I could not exit. A Burger King employee walked me out of an emergency exit. When I reached home, I discovered that the order was a single side of fries, not the meal I ordered.This was a terrible experience. Because a sticker attached the receipt to the bag of my order, I cannot find the store number to execute the survey for 46646-62001-38123-050524.

    • Initial Complaint

      Date:06/28/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Burger King will not issue a refund for a product I did not recieve due to a broken machine being unable to make that product. I am being denied funds I paid for an order and told that I can only accept a coupon through the app as resolution. Further, burger king does not allow employees to process edits to orders placed in the app to accommodate for unavailable product, leading to lengthy disputes with the app's customer service team in order to reach any resolution.

    • Initial Complaint

      Date:06/26/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an issue with my order but tried to contact them and was told I had to do it with the app, so i open the app to file my missing food complaint, and was met with an auto response my account was SUSPENDED?? What the heck? I didn't do anything wrong! I just want my money back for my missing drink. I ordered 3 drinks, received 2!

    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 23rd, 2025 I placed an order, whopper meal with specific ingredients selected/unselected, Dr ****** and fries with mozzarella fries and cheesy tots with Coke Zero. Was told at this window they were out of Dr ****** and mozzarella fries and was not able to issue a refund I need to go through the app. Upon arrival at home, the whopper was missing the extra pickles had lettuce and mayo which was not supposed to, and the tiniest bit it ketchup and mustard on the smallest ***** that did not fit the whopper bun AT ALL! The cheesy tots were cold On the outside and empty on the inside! after contacting support through the app, I was only offered a coupon and refused to be given a refund, for food I 1. Did not receive. 2 non-edible food 3. Incorrect ingredient specifically ordered and PRINTED ON RECEIPT (have pictures to prove) And 4. Absolutely terrible customer service both in store and through app! After this entire experience, I demanded in email to personally speak with a supervisor regarding this entire store! Its disgraceful! I want this escalated and this needs to be taken seriously, and was told through email We apologize for Burger King not meeting your expectations. We hope you understand they have attempted to resolve the issue. Your concerns were thoroughly reviewed by the store leadership and based on the investigation, the resolution remains final. Our franchisee restaurants are independently owned and thus handle and resolve their matters accordingly.The ONLY solution offered was a coupon for partial of my order, to a place I will never be returning after SO MANY unsatisfactory visits! And they refused to escalate my concerns and issues with supervisor or contact me to discuss this and past experiences with this specific store, which I have had to contact through the app about on MULTIPLE occasions!

    • Initial Complaint

      Date:06/18/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday, June 13 of this year, I placed an order on the Burger King app for around $55. This was to the restaurant at *********************************************************************************. I used my debit card the first time but the app said it was declined. So then I tried my ***** account and the app said it was declined again. I tried the ***** account once more but it was declined. So, I drove to the restaurant and placed my order, paying with the same debit card that had been declined by the app. I then discovered my Venmo account had been deducted $55.11, 2 times. I tried to get the person working the counter to help me but he told me he couldn't help, I would have to try support on the app. I tried but the app would not let me make a report unless the order was a door dash or **** eats order. So I tried the auto chat online and it told me it would elevate my issue and I would hear something in ***** hours. It has now been 5 days and I have heard nothing and I am out $110.22. I have lost time trying to get this corrected but with no satisfaction.

    • Initial Complaint

      Date:06/14/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      WE ordered three large double Woopers, four large fries! The burgers were cold, lettuce limp no toppings! The only postive was the soda! I paid ovr $ ***** plus drvers TIP!! I love Burger King and been a loyal for over 35 years!!

    • Initial Complaint

      Date:06/10/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting this complaint due to Burger Kings complete lack of customer support and inability to use a valid $50 digital gift card at their ***********, ** location.On May 23, 2025, I attempted to use the card in person at the front counter. The staff member was polite but overwhelmed and said they were not set up to process app offers. The store was severely understaffed during a busy supper rush - two staff on a Friday at supper time. I left without ordering.On June 4, 2025, I tried again at the drive-thru. The assistant manager refused to scan or manually enter the card, became dismissive and condescending, clearly frustrated by the situation. She muttered under her breath about me and when our food was ready, shoved it into our hands and slammed the window without another word. Calling the store afterward to ask for her name and discuss the matter was met with resistance. After insisting, I was told her name is Bianca.Burger Kings customer support is inaccessible: no direct phone number, no email, no confirmation after submitting complaints via their online form. I submitted detailed complaints on June 4 and have followed up multiple times since then and received no response or acknowledgment that my complaint didnt just get dropped into a void. I currently hold a $50 Burger King digital gift card that is effectively worthless due to the franchises refusal to honour it and the companys failure to support customers.Resolution requested:Immediate acknowledgment of my complaints by a real human.Clear communication of official policies regarding digital gift cards and app offers.Confirmation that franchisees will be trained and supported to accept these payments.Compensation or refund for the unusable gift card and failed visits.If Burger King continues to ignore this issue, I will escalate to consumer protection agencies and consider contacting local media

      Customer Answer

      Date: 06/11/2025

      While the immediate issue with the unusable digital gift card has been resolved thanks to the local area manager **** from *********), I feel it is important to update this complaint to reflect the larger and still-unresolved systemic failure in Burger Kings customer support process.


      Following my negative in-store experience -  where my valid payment method was refused, I was treated in a hostile manner, and had a drive-thru window slammed in my face by the assistant manager -  I submitted two very detailed complaints through Burger Kings official web form, the only channel available.


      I received no confirmation, no tracking number, no reply from a human. Only days later, after I followed up again and emailed investor relations and the *** executive team, I received a boilerplate response that completely disregarded the contents of my complaint and advised me to swipe the card at a different location - despite me explaining clearly that the card was digital and that I live in a small town with only one location. This response came from someone who identified as the manager of the support team, which made the total lack of engagement even more disappointing.


      There is no working phone number, no public-facing email, and no accountability for resolving customer complaints once a store-level issue occurs. The fact that I had to escalate this through investor relations and contact the franchise owner directly in order to finally be heard is, frankly, unacceptable.


      The core issue - lack of any functional support process - remains unresolved. I hope Burger King corporate takes this failure seriously and reviews the black hole that is their current support infrastructure. No customer should be forced to go to these lengths simply to be acknowledged - especially after experiencing a material loss and being treated poorly at the store level. 

      Customer Answer

      Date: 06/12/2025

      I want to update this complaint to acknowledge that the issue has now been resolved to my satisfaction by the local area manager of the franchise **** from ***). The store has confirmed that the gift card will now be accepted, and the staff issue has been addressed.


      Additionally, Id like to clarify a misunderstanding in my original complaint regarding Burger Kings customer support. While I initially believed I had been completely ignored after submitting multiple detailed complaints, it turns out that the support manager (*****) had in fact responded to me multiple times with thoughtful and helpful replies. Unfortunately, due to what appears to be a technical issue with the ******* support platform, I only ever received the first message in my inbox - the rest were never delivered or notified, and I had no portal to view ongoing responses. I only became aware of them after receiving a request to rate the ticket.


      I sincerely thank ***** for his efforts and apologize for the unintended mischaracterization of his support. That said, the broader concern remains: this breakdown in communication highlights a serious flaw in the customer service infrastructure, especially for customers who experience store-level issues and are then left without a reliable way to follow up or receive timely human support. This situation led to weeks of frustration and a perceived financial loss.


      Again, I appreciate the eventual resolution and the helpful individuals who stepped in - but I encourage Burger King to address both store-level training and the usability/reliability of their support systems to prevent similar breakdowns in the future.

    • Initial Complaint

      Date:06/09/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 7th, I placed a delivery order thru Burger Kings app. Order totaled $26.49. My order was delivered but missing a meal priced at $8.19 plus tax and service fee. I attempted to contact restaurant to have it delivered but no answer. I went thru the app to only be told it had to wait ***** hours for assistance. Later that day I received an email offering a $10 coupon which I declined because I had to spend additional funds to feed my daughter. I was told no several times. This happens way too often with this company. The employees are not held accountable and neither is the restaurant. Its not busy but the restaurant will still forget customers food or serve it incorrectly. I informed the *** via email that I would be reaching out to the BBB.

    • Initial Complaint

      Date:05/31/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Place an order to be delivered . When arrived more than half the order was missing . Contacted the store , they said the food is still there and I can call for another delivery . Contacted Burger King , provided info and even showed delivery photo taken by driver . They refuse to give me a refund . Offering a coupon . Not only did I have to replace all missing food , I also paid for the delivery fee , tip , and the up charge for the items when they are delivered instead of picked up . When I explained this they responded ******* (Burger King)May 31, 2025, 11:31AM EDT Hi ****,Thank you for following up and for bringing your recent restaurant experience to our attention.I want to let you know that we can only offer you a coupon as a refund is not an option in this case. We appreciate your patronage and value your feedback as it helps us to continually improve our service. We are committed to providing the best dining experience for our guests and we believe that we can make it right on your next visit.We hope that you will accept our offer of a coupon, which can be used towards your next meal with us. As always, if you have any further questions or concerns, please don't hesitate to reach out. now Im being denied a refund for items I never got and a service that was not right . Being forced to do business with the same business that keeps getting it wrong . This is theft .

      Customer Answer

      Date: 06/25/2025

      They never refunded me for any aspect of the order , I tried to dispute with bank they said Burger **** told them they resolved the issue. That was a lie they never refunded me . I paid for delivery , delivery fee , tip , and then extra upcharge for each item when its delivered . They wanted me to call and pay for another delivery . They admitted all my items were missing and at their store . 

    Burger King Corporation is NOT a BBB Accredited Business.

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