We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Restaurants

Burger King Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Burger King Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Burger King Corporation has 53 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 421 total complaints in the last 3 years.
    • 170 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a mobile order. When I arrived they said they didnt have the order. After finally finding it I get my food. The onion rings were cold, I paid for bacon on one of my sandwiches and it wasnt on there, I asked for EXTRA onion and received ONE ring of onion, there were hardly any topping on either one of my whoppers, I ordered a hamburger with only ketchup and there was mustard on it and I was missing two orders of fries.

    • Initial Complaint

      Date:02/28/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought Burger King gift card for $100. Used it once in at Burger KIng ************************************************************************************ for $3.79 on 12/29/2024. On 12/30/2024 Burger System deducted $96.21 and reduced the gift card down to $0. I want Burger King to return the $96.21 onto a gift card or reimburse me at their option. I still have the gift card and nobody had access to it.

      Customer Answer

      Date: 02/28/2025

      The only other information is I called a couple different customer service numbers but they have no real person to talk to and they defer you to their WEB Site  Burger KIng had a place to respond for customer concerns but again you were only dealing with an automated system.  It gave you an option to chat with a real person but it did not work.  

      Customer Answer

      Date: 03/31/2025

      Who did you send this complaint to for response?  This should have gone to the Burger King ******************* What is the next step I can take?  Is it to the *********************** in the State of Florida since that is Burger ****** *************

    • Initial Complaint

      Date:02/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had place on order on the bk app. When I go to pick up order I waited 20 mins just to get my order. The lady did not even speak English. The order was completely wrong. I tried to explain that to the lady at counter and she did not understand she went and got someone else. I just asked for a refund he than went and got manager. Manager came Intold her I just want a refund the manager with an attudie why do u want a refund I said please just give me a refund I am already frustrated and she says no she can't refund me. I said why she said she did want too and to go thru the app I than pulled my phone out and ask her to help me ask for refund and she said she had no idea how to and I could figure it out. I than emailed back and fourth for 4 days and have gotten no where. I did not get the food and paid for what reason for bk to take my money. I have already to family and friends not to buy BK anymore. If I did not get a resolution I will be going to ************

    • Initial Complaint

      Date:02/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put in an order online so I could go and pick it up. After submitting, the ** website said it would be ready at 5:12 p.m., but when I pulled up, the receipt was still in the machine, the order was not made, and I didn't get my order until about 5:30 p.m. What is the point of putting the order in online if you have to sit and wait for 10 minutes?

    • Initial Complaint

      Date:02/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 30, 2024, we drove 5 hours to see a family member who is away at an academy, and 3 hours into the trip, we decided to stop at this Burger *************** for dinner. The mobile order included a flaming royal crisp wrap, a whopper, little French fires, a water bottle, and a pair of original chicken sandwiches and a Whopper junior. After receiving the order with the bag closed, we returned to the car to complete the drive. When I opened the bag, I noticed that the fries I ordered were half full and not what I paid for, the wrap was very small. The chicken in the wrap was also a small piece of chicken which did not even fill up the wrap, which was a waste of my money. Themeat in the Whopper junior and the whopper sandwich tasted bad and spoiled, causing me to throw away the rest, and the bread in the chicken sandwich was burnt and hard, rendering it unedible. I am quite annoyed and disappointed with the lunch that I paid for and received, leading my money to go to waste and me not receiving the value for my money. I would like a refund for my order. I never want to return to Burger King again if the experiences are like this and if I fail to get my money's worth. Also, according to consumer rights, a refund should be issued in the same manner in which it was paid for. I never expected this experience from Burger King, and all I want is my money returned and a solution to the problem I had. In the end I will like a response back and my issues to be fixed.

    • Initial Complaint

      Date:01/31/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 21 2025 I placed a order for pick up at 8:17am through there app totaling $19.46. When I got there at the time I was suppose to which was about 8:15am they were closed. No employees were there and no cars in parking lot. After waiting and calling for about 15 minutes I canceled the order and then ordered again at a different location picking up at 8:57am and Again with the order totaling $19.46. I got to the next order location around 8:55am and again this location was closed as well, however there were employees inside this one but they just ignored me. The doors were locked and I called and could hear the phone ring inside but they just pretended to not see me. So I again cancelled the 2nd order and just went to ******** After much going back and forth with customer service for days they finally refunded me for one order, but I need to be refunded for both of them. I am still owed $19.46 for a order I could never get because of the business being closed.

    • Initial Complaint

      Date:01/31/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received cold food and wrong items. Initially, I asked for the cost of the wrong items to my credit card. I was told that wasn't possible and offered a gift card. I denied it citing I didn't eat out much. I was offered a larger gift card. I accidentally replied to a different email accepting a small one. I never used it. Didn't want it. **************** has been worthless and assumed AI, they're copy and paste replies. Now I want a full refund of the order. Rounded up to $25 would be better. I'll accept a check.

    • Initial Complaint

      Date:01/28/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a meal from burger king for pickup it included a bacon king meal and 2 original chicken sandwiches with a side of onion rings. When I opened my bag I discovered that it only contained an order of chicken fries and a bunch of nuggets. Upon calling the store located on pine forest rd in pensacola, fl they informed me that i'd have to contact support through the app since i placed a mobile order. Support though the app is refusing to refund my incorrect order, and only offering coupons which I will not accept due to not planning on eating at burger king again after this issue!

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We placed the order on the app and proceeded to drive thru line. After a long wait in line we pulled up and were told about the several items that were not available. We said we would just cancel the whole order. The employee told us we would have to cancel everything via the app. I could not see how to do that and the employee took my phone at that time and canceled the order. The order was canceled when they gave my phone back. We left the restaurant and went and got our lunch elsewhere. However, the charge was still processed and the money removed from my bank account. I have repeatedly tried to communicate with **************** via the app. Its a complete fail. Additionally, the telephone number that is offered does not function properly. Im unable to get anybody to assist me with this matter and Burger King has taken $22.02 from me. That is stealing.

    • Initial Complaint

      Date:01/27/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the evening of January 23, 2025, I placed an order through the Burger King app, wanting to use up a $25 gift card that I had received. Due to their system, if your total is any more than what is available on the gift card, they make you "reload" the card with a minimum of $5. I took this into account, and my total was $30.72. When I placed the order, my ****** account was charged the full $30.72. There must have been an issue with their system, because I had my default payment set as the "crown card" which is the gift card. I tried asking for help at the store and they informed me there was nothing they could do, all business through the app is handled virtually. I tried finding a phone number to speak to someone, and was only able to find a chat option. I did this, and I was given an email reply in which ultimately, I was told that they were not able to issue a refund. I have since disputed the charge with ******, but would like to give Burger King a chance to make this right. My Burger King account email is ******************* The Order Number was 72.

    Burger King Corporation is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.