ComplaintsforBurger King Corporation
Restaurants
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Complaint Details
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Initial Complaint
03/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have experienced several issues with Burger King recently and over the last year or so. I try to just let things be if something is minor but it's consistent problems. I had Burger King a few days ago or so, and the fries were not even cooked in the middle and they tasted horrible. Sometimes I get it, the fries won't be piping hot, that I can live with. But not cooked? Ewww. The chicken nuggets were hard as rock I nearly chipped a tooth. The milkshake was almost fully melted. The double cheeseburger the cheese was so melted into the bun and the burger had clearly been sitting for awhile. Again I don't care if the burger or fries aren't always piping hot, but this was unacceptable. Even though BK is affordable, they make better burgers and fries than ********** and *****'s in my experience, they have been pretty fresh. But there are 3 experiences recently that I want a refund for. The one was a delivery order that was TERRIBLE. Completely melted shake, the burger and fries weren't fresh. March 6th I went through the ****** ** location, ordered a DOUBLE not a single cheeseburger (which I received) cheeseburger meal combo (large) the ********* tasted like bubble gum or ********* mixed with something else like orange soda or something. And the fries weren't fresh. I end up having to throw out the food, I sometimes can deal with minor things but it's bad. Seeking the refunds for these orders. Also BK closed my account where I earned crowns from orders and basically ignore emails when trying to get a refund. Unacceptable. If BK keeps messing up, I'm not liable for consistent mistakes.Customer response
04/05/2024
They fail to address the issue. Tell the lazy people to reply back. Unbelievable.Customer response
04/05/2024
They fail to address the issue. Tell the lazy people to reply back. Unbelievable.Customer response
04/05/2024
They fail to address the issue. Tell the lazy people to reply back. Unbelievable.Initial Complaint
03/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Today, 3/2/2024, I took my 3 children to Burger King on ***************** in ***** **. I ordered through the app and waited over 30 minutes. I never received my food and when I asked about it the manager said I should just ask my bank for a refund. The ** online customer support is useless. I have contacted ******* ***** to dispute the charges.Initial Complaint
02/27/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
This is in regards to an online order (#**) placed on February 22nd at the 7623 ******************* Burger King ******** in *******, *******. Ever since Burger King introduced the Impossible Whopper, I've been eating there as often as once a week, generally after 8pm. The problem is that Burger King locations are often horribly managed. It's so bad in fact that I can expect one of two scenarios to occur around once or twice per month: 1) The location I order from is out of Impossible patties, or 2) the location I order from is, for whatever reason, closed before its stated closing time. Ordinarily this wouldn't be too much of an issue, but this is where Burger King's online ordering system comes in. You see, when a location is closed, or when they don't have stock to fulfill an order, instead of the location itself canceling the order on behalf of the customer, they make the customer contact support to get a refund. Now, if Burger King's operations weren't in a constant state of instability, orders wouldn't be getting canceled so often. Unfortunately, Burger King isn't Chik-fil-A. The problem we run into here is that when a customer is regularly getting their orders refunded, it starts to seem like they're gaming the system to get free food. And that's exactly what has happened. Because I so often have to cancel orders, Burger King's ******** processor" now thinks I'm exploiting their system, and they're refusing to refund me for this most recent order, which couldn't be made because the location had closed early. Of course, Burger King could solve the problem of dishonest customers by simply making it possible for employees to reject online orders on their end, but alas, Burger King doesn't appear to be in the business of solving problems. I'd like my refund, thanks. A groveling apology would also be nice, considering that I continue, against my better judgment, to patronize this Temu storefront masquerading as a restaurant.Initial Complaint
02/21/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I am getting nowhere with your online customer care people over two orders totaling over $90 and I cant even get assistance with my bank or DoorDash to refund my moneyInitial Complaint
02/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased a $25 BK gift card thru my grandchildrens school fund raising program. When I went to use it was told it was already used. I contacted the vendor and was told to contact Burger King. When I tried it required me to put in card number and pin. The egift card I got does not have a pin and there is no way to talk to a live person . Tried emailing but they do not respond to that either!!!Initial Complaint
02/20/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
02/18/24 I ordered a plant based whopper cheesy tots and for my mother I ordered a whopper with French fries now I didnt receive anything I ordered I received a bag from *** x and a meal for ****** w thats not my name and on top of that I asked for a refund and Im being offered coupons no thanks cause how did you mix up meals like that I even contacted my driver letting them know they gave me someone elses bag and I received nothing I even tipped them people too. Honestly I just want my refund or they need to shut the whole app down and say forget about it Im not ordering online no more if Im not going into bk because I really feel like it doesnt matter if I wouldve gotten my bag I dont think my food wouldve been in there I seriously think it was a couple of very ****** people on the 02/18/2024 now I contacted them multiple times as well Burgerking and I had to wait to get an answer people keep leaving me then having others tell me the same thing Im not listening though cause I literally had no freaking food and I paid yall I want my money they need to give everyone a refund if they make a mistake it shouldnt be us suffering not everyone be having money like that to just waste honestly when I ordered I was ready to eat like I starved all day literally just to be disappointed at the end. I just wanted a plant based burger thats all.Customer response
02/20/2024
Theyre sending me my refund thank youInitial Complaint
02/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Asante White, *************************** ************, Burger King - ********************************************************************************************************** , 2/8/24, $20.61 PayPal.Hello, this is about ORDER #**. Unfortunately I received the incorrect order ! I just moved to ********** earlier today, This is my first time ordering Burger King. I received a received a rodeo burger with no burger just two buns onion rings and sauce , and a drop of bbq sauce.two small fries , and chicken nuggets! The order arrived late also!Thats entirely incorrect! In ordered two chocolate Oreo shakes, a large rodeo meal. A large rodeo burger and large fries, and I didnt receive that ! I need a full refund for this order! Next, im contacting my attorney general, and then im disputing this with PayPal ! Then im going instagram, and ******** to let potential customers know about the mess Im dealing with ! I dont appreciate this!Initial Complaint
02/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On two separate occasions in the past weeks I order via the app for pickup. These happened 4-5 days apart. Once arriving at the restaurant I was told they could not make my order because they could not pull up online orders. The first time I understood, technical difficulties happen. The second time I am just not understanding why if they are having this issue that they havent turned off online ordering? Unfortunately, I've tried to reach out to support via the app 3 times for the first order and twice for the second order. No response. I then emailed the ** support main email explaining the situation..no response. Waited 3 days, emailed again..no response. I just want a refund for my orders. I have uploaded receipts and included the email associated with my account. You'll see we order pretty often. I not only wasted time and money, but also rewards points and bogo offers. I get that issues happen..what isn't acceptable is being completely ignored. It's not like the staff is friendly at this location. Overall this location is a disaster. I've waited 30+ minutes for 2 whoppers before with the place being dead. It's really bad most days and the staff usually seems annoyed..and I don't complain..ever. Only reason I am doing this is because of principal. If you pay for something and dont get it..you should get your money back, not ignored. My wife and kids love **, if not for that I would have never went back to that location. The one on US1 is great 90% of the time, but the 58th Ave location is really poorly ran. Please, give me my money back.Initial Complaint
02/17/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I used Burger Kings website to place an order on February 17. I never received my order. I contacted BK support , as well as contacted the store, I was not provided the support I required. I also asked for a supervisor and my request was ignored.Customer response
03/14/2024
Good morning,I have heard from Burger King *********** refund was issued and received.Thank you for your help and time.Sincerely,*************************Initial Complaint
02/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The transaction occured on 2/15 around 3:15PM via the Burger King ****** app for $11.04. I was provided incorrect service in the form of a mistaken order by a Burger King in *******, *******. I contacted Burger King via email to express my concerns, and was offered a $15 coupon in lieu of a refund. I declined, stating I'd much rather just get my money back, to which I was told a refund was not an option. No reason was given as to why, just insistence on accepting the coupon, to which I once again declined.
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Customer Complaints Summary
328 total complaints in the last 3 years.
160 complaints closed in the last 12 months.