Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A realtor applied for me to Downtown 1st apartments July 1. I never signed a lease or come to the property in person from *******. It was explained the $150 is non refundable and my deposit is refundable prior to signing lease. Even stated this information on the application. **** told me if I was unable to do certain things I cant move in, because the apartments were requesting me to pay a full month rent even though it should be pro rated for July 20 then August my rent would be pro rated. That doesnt make sense and I begin feeling uncomfortable about all of this. **** told me I would be refunded and it is no problem to cancel the application if I cant do certain things due to things with my family. I called to find out what is going on with my check on July 15 and I was informed by **** they told him I cant be refunded even though he sees no problem and he say I can be refunded he is there to help. The company is trying to steal money from me. I called the company and spoke with *******. She wasnt very informative and kept hanging up on me. They have several complaints about with holding tenants money. I never signed a lease. I never moved in and I gave them plenty of legal notice with authorization from the apartment building manager. I would like my $500 deposit refunded. The unit has been re rented and I never signed a lease for the apartment.

• Initial Complaint

  Date:05/07/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was the third roommate at **************'s Apt 3020. To be added to the lease, I paid one of your employees at ************** - $150 on July 17, 2023. They specifically asked for CASH, not a money order or certified check, which I found questionable. They registered my car for parking and only asked for the current roommate's ID, which I emailed. I filled out the application to be added to the lease and provided my ID. I never heard back about approval or any update. One of the employees kept the money.When we moved out, we did a final walk-through with one of your employees. We agreed on the paint (which is normal wear and tear and by FL law should NOT be deducted from the security deposit). No one discussed anything about laminate or cleaning. There was NO damage to the floor & the apt was CLEANED.We sent an email to the office on 02/01/24 with the mailing address to which the security deposit must be mailed. We sent the office >20 emails asking for an update on our deposit over the last 4+ months. April 4 we called the office, and they asked to send an email. On April 6 they told us the refund process started but we had to wait 10 days. April 11 we were notified that the check was ready! This is 3+ months from the time we were supposed to get the check which violates Florida Statute ***** ***** day limit. We went to the office in person on April 12, 24 to pick up the check. They have backdated the refund, illegally withdrew funds, and proceeded to write on the deposit the mailing address of ***************** - the apt we moved out on on Jan 30, 24 & no longer had the keys to access the mailbox. They pocketed directly & this mandates IRS ************* Dade County Investigation of the Melo Group. Not sure the corporate office is aware of the fraud that is happening on a smaller scale. I discovered multiple online groups of former tenants discussing the same problems.

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived at **************** since 2013; since 2018 I have lived in apartment **** until I recently moved out April 2023. Prior to my moving out date, I reached out to the first desk and even though I had not painted, I asked if I needed to give the apartment a fresh coat of paint prior to the inspection, his response was "you are going to be charged for painting whether you paint or not." My inspecting walk through was April 28 where the representative stated my apartment was one of the "best he has seen" and I was only going to have the "normal cost of painting deducted from my deposit of $1950 in addition to my last months water bill." *** apartment has NO major damage, just normal wear and tear. ***re are small scuff marks on the walls without holes, no broken cabinets, no broken tiles, a clean carpet. I signed the walk through paper and waited for my check to be mailed. Come to find, I am not receiving ANY of my initial deposit as apparently I am being charged a $300 non-refundable deposit, $600 worth of paint, $300 for a kitchen cabinet, $720 for a bathroom cabinet and $80 for oven cleaning. When you calculate the charges I end up owing this company $106 to move out. Under ******* law, you can not take money from a security deposit for normal wear and tear which is exactly what my apartment has, in addition you can not take money from a deposit for cleaning costs such as "oven cleaning." Additionally, I am still trying to understand what kitchen cabinet needed to be replaced and where the $720 for a bathroom cabinet went as there was no broken cabinet. This was not what I had agreed to when I signed the paper with the office person when I did my walk through. I have contacted the office and was told there is nothing they can do. This is a total scam and actually ILLEGAL. All of this after a ceiling tile fell on my head in the elevator causing me the go to the hospital in their elevator which I was never compensated for nor never sought out retaliation.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived at this building since 2019 and rarely the three elevators work. Quite often, I have to walk up 28 floors to my apartment because the elevators are down. We have reached out to the Fire ********, the ************************ Mayor's ******* Commissioner *************************, and they all have responded; unfortunately, the situation continues and nothing the residents say or do works. Right now, there's only two "working" and 70% of the time, the one on the left is out. The middle one it's been out of service for about two weeks, after only a week in service! I noticed the elevator' mechanics took the motor away as I was returning to the building when they were bringing down the one-ton motor inside the left elevator, and the weight was so large that the elevator dropped several inches beyond the floor. Is it reasonable to load a one-ton motor into a passenger elevator? Isn't that jeopardizing the integrity of the system? I fear this situation will end in a disaster that could be prevented if the Melo Group adequately repair or replace the elevators. My rent has been increased by $500 over the last two years and the owners of the building are not delivering the services and amenities we signed for when we signed our Lease Agreement. If we don't pay the full rent we receive an eviction notice; however, they don't provide basic services and jeopardize our safety and nothing happens? **** should completely overhaul and replace the elevators, or at least hire a competent elevator company that can fix the problem. If not, they should fairly reimburse the tenants, or decrease the rent due to the lack of the services we're supposed to receive. One of these days there will be a disaster at **********, or someone will die because elevators were not available to transport a resident to the Emergency Room. Sadly, I will have to say, "I told you so". I can provide copies of my numerous emails to management and the city departments we reached out to.

• Initial Complaint

  Date:03/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This people from melo group at downtown 5 located at ***************************************, office located at address:************************************************************** phone number:************** This people went to my apartment saying they will repair the air conditioning , when they knock the door it was management asking weird questions. I have my niece in my house she is divorcing. I was at my job and they questioned my niece about who was her and where was I , this is so ridiculous. Later on they put a paper at the door like a 3 day notice paper with $2900 and $500 that I have to pay or move out. They say in the paper that I did airbmb or something like that. This is crazy just for my niece visit my house and stay for a couple of days. I went to the office downtairs and they sent me to the principal office. They were really rude to me they made me cried they discriminate telling me cuban later that day they sent an email saying they will not removed that money that I have to pay for that even thougt i went there I talk with them , they say I have to vacate the apartment or they will send me to court this is so ridiculous I feel so frustrated. I am not the only person this melo group make this and this is so malicious.

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am completely desperate for this management from square stations apartments. No one from the front desk ever knows or does anything... I have 2 main problems.1. The elevator has been damaged for more than 2 months and there is no one who can give you a reason, no one knows anything, apparently these people who work there have no idea of anything.2. Today, February 9, I was towed in the parking lot of the building when my car has been registered for more than 5 months, the valet parking excuses themselves saying that the car did not have the famous "sticker" but the real reason It is not a secret for any of the tenants, it is that the people of the Valet of the building are thieves and have an organized business with the towing company. The reason why I don't have the sticker is because I don't know how expensive the paper must be but the building has been out of stock for about 6 months. I must be going down to get an extension on a printed sheet, this is the first month that I don't go down for this paper and BOOM they steal me, no one responds. They must take care of having the tools at the moment I PAY for them. I paid 6 months ago for a **** sticker that to date they have not given me. I need a solution for this case... Melo group must have a customer service system because the email they gave me is the same one that the front desk people answer, as I said they never do anything in those offices.

  Business Response

  Date: 02/09/2023

  We have experienced problems with the elevators. The manufacturer company, Thyssenkrupp, from *******, doesn't have the necessary spare part to repair them. We are behind them, following the process, but we depend from them for solving the problem. We regret all problems suffered by our tenants and we continue working to solve with the manufacturer company.

  Regarding the parking sticker, I would like to inform that it is free and we always have in stock. It is important that the tenants have this sticker in the cars for security matters.

  Regards

  Customer Answer

  Date: 02/10/2023

   
  Complaint: 19372560
  
  I am rejecting this response because:
  As I mention in the first message I pad 50 dollars for a sticker that I never received, you dont even know how the management from the building is working clearly! I suggest call your team first to make sure everything is working how is supposed to work. My car was towed because I dont have the sticker but my vehicle was register in the ************** association, who is going to be the responsible for this !!!! 
  Sincerely,
  
  *******************************

  Business Response

  Date: 02/13/2023

  *****************:

  The sticker is already in the porperty manager's ************** can pick up from 8:00 AM to 7:00 PM free of charge.

  Regards

  Mximo Cuesta