Business Profile

Property Management

Miami Management, Inc.

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Complaints

This profile includes complaints for Miami Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

18 total complaints in the last 3 years.
4 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This management company specifically ****** ******* have discriminated me and my family and are forcing us to move out because of an assumption made. I have 2 *** animals which where not reported because on the application it clearly stated if I have pets, there are no pets allowed. Never mentioned ***. When I was confronted I submitted all the necessary documentation and still kicked me out. Sent me letters from a lawyer for which my landloard had to pay over $700 to cover the cost of the letter. Now I am being forced to move even with the proper documentation and I am a single mother of 2 kids with nowhere to go. This ************ is very disrespectul. Also owners can only have 1 dog and ***** (owner of another unit and part of the board has 2 dogs, including once over 50lbs.) Everyone in this **** has 1 or 2 dogs, tenants and owners. They are completely discriminating me and now I have nowhere to go. New association I applied for, I am still awaiting approval.
Business Response
Date: 05/12/2025
Thank you. We are in receipt of you inquire and will be responding shortly.
Business Response
Date: 05/20/2025
Good afternoon Ms. *******
Thank you for reaching out and sharing your concerns.I understand how difficult and distressing this situation must be for you and your family, and I truly empathize with the challenges you're currently facing.
However, I want to clarify that neither MMI nor I,****** ******** are responsible for the association board's decision to ask you to vacate the property. The decision was made solely by the association board after their review, and it was based on the information available to them at the time of your interview.
While I understand you have since provided documentation regarding your Emotional Support Animals (ESAs), the association operates under its own set of bylaws and procedures, which they are entitled to enforce. As the management company, our role is to carry out the directives given by the board, we do not make these decisions independently.
I understand your frustration, especially considering other residents have pets, and you feel you are being treated unfairly. I recommend documenting all your concerns and submitting them directly to the association board or seeking legal guidance to ensure your rights are fully protected.
Please know that our intention has never been to cause harm or add stress to your situation. We genuinely hope you're able to find a stable and supportive living environment for yourself and your children soon.
Customer Answer
Date: 06/03/2025

Complaint: 23297608

I am rejecting this response because: I would like to request full or partial refund for the Association costs over $700 for a place I lived in for a month only before I was unjustly kicked out of. Also, for the emotional stress caused to me and my family. I cannot afford legal *******, I can represent myself.

Sincerely,

***** ******
Business Response
Date: 06/03/2025
This is our final response to this complaint. At this time, we are unable to assist you further with this matter. Thank you!
Customer Answer
Date: 06/03/2025

Complaint: 23297608

I am rejecting this response because: I would like for BBB to report this company as being unprofessional and mischievous.

Sincerely,

***** ******
Initial Complaint
Date:02/28/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint against Florida Miami Management ***** managing ******* ****** 600 Allegations:Unlicensed Activity Florida Miami Management **** is operating without an active and valid Community Association Manager (CAM) licenses. ******* ****** , Lexi ******, ******** ********** are conducting operations without the legally required active licenses.Violation of Florida Statute 468 *************************** The general ledger for unit owners contains major discrepancies, including missing checks, double charges, and incorrect payment codes for maintenance fees and assessments.Unauthorized Use of Association *********************** has engaged in the unauthorized use of a terminated employees credit card.Unlawful Termination of an Employee The termination of ******* ******* was executed by unlicensed individuals, ******* ****** and ***** *****, without valid documentation or justification, violating proper legal procedures.Failure to Provide Legally Required Contracts Repeated requests for management contracts have been ignored Failure to provide a required 14-day notice to discuss condominium rule changes, particularly regarding leasing and sales restrictions (Florida Statute 718).Obstruction and Denial of Access to Office and *************** access to the office for unit owners and denial of office access to Vice President ****** ******** ************************ violating Florida Statute 718.111(1)(a).Restricting communication with the Property Manager to just two hours per week limits access to management, potentially violating Florida Statute 718.111(12)(c).Access Given to Unauthorized personWhile board members and owners are restricted, the office grants unrestricted access to ******** *******, wife of condo president ***** ********, despite her being a non-owner and non-board member.She is illegally overseeing all administrative, financial documentation, participating in all meetings, exerting control over condo operations.
Business Response
Date: 03/11/2025
We are following up on this complaint and will post a reply within 24 to 48 hours.
Customer Answer
Date: 03/12/2025

Complaint: 23005363

I am rejecting this response because:

Sincerely,

**** *******
Customer Answer
Date: 03/12/2025
and operations of our condominium, *******************************, under the direction of Miami Management **** I have outlinedthe following key points for your review:
1.
Unlicensed Property Manager:
******** ********** was officially introduced as the Property Manager forWinston Towers 600. Every member of our condo has received communications from him, and his email addresswas listed as
propertymanager@winston-
************* with the signature as following:
******** **********
***************************
Ph: ************ Fax ************
Property Manager
*******
Towers 600
****************
In the attachment, please, see emails from ******** **********, signed as Property Manager, including contactdetails such as phone and fax numbers.
However, after inquiring about his credentials, it appears that he may not hold the required CAM ******** Followingthis inquiry, his email address was changed, which raised concerns that this might be an attempt to obscure the lack ofproper licensing.
1.
Other Personnel's Licensing Status:
We have also become concerned about the licensing status of otherindividuals in key management positions:
******* ******
Lexi Valders
********** Lezhepekova
We are uncertain about whether these individuals hold the appropriate licenses to operate in their respective roles,and would appreciate clarification on this matter.
2.
Suspicious Dates on Signed Contracts and Addendums:
I received the signed
Miami Management SIGNEDCONTRACT AND ADDENDUMS.pdf
from ******* ******
only today
. However, the original contract had never been provided despite multiple requests. There is a concern that the dates on these documents may suggest they were altered after the **** request was made. We would appreciate your assistance in reviewing this for clarity.
3.
Potential Conflict of Interest:
It has come to our attention that ******** *******, the wife of the current condo president(is not an owner or a member of the condo, but "occupant" under our By-Laws) despite her status has been involved in contract negotiations on behalf of the Association. This involvement raises potential concerns about a conflict of interest, and we believe this warrants further investigation. I have attached relevant documentation for your review.
Please, let me know if more documents needed
Business Response
Date: 03/12/2025
Our response will be submitted shortly. Thanks!
Customer Answer
Date: 03/12/2025
**********, ******** ******* got valid license 2 weeks after complaint. His license started to be active today 03/12/2025. So he operated condo for more than 2 month without licenses.
Customer Answer
Date: 03/13/2025

Complaint: 23005363

I am rejecting this response because: it is formal response that does not look into the issue

Sincerely,

**** *******
Business Response
Date: 03/14/2025
Good morning,
This customer has had issue with her Condominium Association for some time and her requests have been responded to timely and in accordance with statute. None of her allegations are true and can be easily disproved. BBB is not the proper forum for the customer to air her grievances and as such, neither Miami Management nor the Association will submit individual answers. On behalf of the incredible, professional, hardworking staff of ***, we apologize for this customer taking up your time.
Customer Answer
Date: 03/14/2025

Complaint: 23005363
Special Thank you to BBB for taking this matter as a serious issue.

Dear Miami Management,
I am writing to formally address the FALSE statements made regarding my concerns and interactions with the Condominium MANAGEMENT. I would like to clarify that my requests and grievances have not been responded to in a timely or adequate manner, and the allegations made by your team are not accurate.
As a good standing condo owner since 2004, I have followed the appropriate channels to raise my concerns and have not received responses in accordance with the relevant statutes, as suggested in your statement. In fact, there are several instances where my concerns were either ignored or inadequately addressed, leading to continued frustration.
While I understand that Miami Management and the Association may not feel the BBB is the appropriate forum to address these issues, I believe it is important for these matters to be documented and properly addressed. My hope is that these issues can be resolved in a professional and timely manner. All the documents attached to this complaint are TRUE and supported by CORESPONDING articles of FLORIDA STATUTE 718!
This Complaint will be attached to two already filed DBPR Complaints, including Condo operations without CAM ******** for more than 2 month and UNAUTHORIZED CREDIT CARD USE in the name of terminated employee.
I respectfully request that the necessary steps be taken to ensure that my concerns are heard and addressed, and I am open to engaging in further communication to resolve this situation.
Thank you for your attention to this matter.
Sincerely,
**** *******

Business Response
Date: 03/14/2025
Our last statement will be our final response to this complaint. Thank you.
Customer Answer
Date: 03/14/2025

Complaint: 23005363

I am rejecting this response because, it is full of false allegations and will be added to already opened DBPR Complaints against Miami Management **** including unauthorized usage of former employee credit card

Sincerely,

**** *******
Initial Complaint
Date:12/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 3, 2024 at approximately 3:45pm, I entered this joke of an HOA to pay $15 for a sticker to enter the community where I am a homeowner. The front desk staff told me the system is down and therefore cannot process my transaction using a credit card. I then offered to pay with cash, and I was told they do not accept cash. As per the Miami-Dade consumer protection agency, Miami Management is not entitled to deny cash payments for any goods or services. Now, I will have to request time off from my job to try to make it to this place in time OR have to spend extra to money to have a money order made and mailed to this location. This is absolutely unacceptable because now I am limited in accessing my home because they would not accept legal tender for a sticker.
Business Response
Date: 01/06/2025
Good morning,
We needed further time to confirm what office this person was referring to. There was not enough information provided. We are contacting your office to resolve today. Sorry for any inconvenience this may have caused. Thank you
Business Response
Date: 01/06/2025
We need the address of location.
Business Response
Date: 01/06/2025
Regarding the December 3, 2024, incident, we deeply regret the inconvenience caused by the temporary unavailability of the credit card machine, and we sincerely apologize for any frustration this may have caused.We understand the disruption this created and extend our apologies at the time and present. To assist, we offered alternative payment options, including using a money order or a check, to facilitate the transaction. Unfortunately, the homeowner declined both options. While the Miami-Dade Consumer Protection Act prohibits retail businesses from refusing cash payments for goods and services,it is essential to clarify that management service providers are exempted as defined by this act. We remain committed to addressing concerns and improving our processes to provide better service to our residents.

***** *****,LCAM
Property Manager
******************* Association
**********,Shores & Towngate
Initial Complaint
Date:11/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Metal roof installation
Business Response
Date: 11/26/2024
November 26th, 2024

Ms. Clauville Eversley                           cc: Sent to: E-mail:      *****************************
**********************;                                                          Board of Directors
*********, ********

RE:    SPICEWOOD HOA
          PROPERTY ADDRESS: ******************
REQUEST FOR AN ARCHITECTURAL MODIFICATION REQUEST FOR A ROOF REPLACEMENT WITH A METAL ROOF

Dear Mr. ***************** this email finds you well.
The Spicewood Association does not allow metal roofs at this time. The Board is in the process of consider reviewing and updating the overall community architectural modification guidelines. Among such guidelines, the house roofs will be part of the review.
However, a process that needs to be legally followed may require the participation and the vote of the membership.
Cordially,
FOR SPICEWOOD HOA

****** *******, LCAM
Property Manager
Miami Management, Inc.
Initial Complaint
Date:06/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
7 June 2024: I received 2 charges for $148.11 along with 2 credits of $21.00 Jun 8, 2:35PM: Sent email to *** about this charge and how to resolve this attaching a screenshot of my bank showing the charges. Jun 10, 9:15AM: Was told that they only charged me once and they forwarded it to another person that would check the ledger.Jun 11, 7:57AM: Told that there is only one charge and I have a $0 balance and to speak with my bank to get this resolved.Jun 11, 5:11 PM: Called my bank and they reversed one of the charges I received.Jun 11: A few hours after when checking I saw the *** refunded $106.11 (the amount that should've been refunded originally)Jun 18 6:05 PM: Emailed back to the person who sent over the ledger about the charges as I received a mail parcel from the *** stating I now owed $148.11 + a $25 fee from my bank reversing the charge (Due to *** error)Jun 25 12:57 PM: Called the same person (*****) who had informed me of the balance issue and was told that it wasn't their issue and the bank that charged them the $25 fee is immediately assessed to me. They no longer have any responsibility for the charges and informed me to go elsewhere for resolution. Clearly this is not an issue where someone else "Pays" for the management company's mistake...
Business Response
Date: 07/09/2024
Good afternoon,
We are in receipt of your inquiry. Please note that we did send a leger to this homeowner showing that there was no double charge.
The manager checked the ledger, confirming we did not double charge. The owner then proceeded to contact his back and they charged him $25 for maybe a reverse fee or a stop payment fee. We were not privy to that information.

Thank you.

Customer Answer
Date: 07/13/2024

Complaint: 21899652

I am rejecting this response because:
The bank has withdrew double the amount in a situation of being charged twice. The reversal that was charged was done after I communicated and they sent a ledger. They did not verify with their bank like I did to ensure that I most definitely lost the money in my accounts and had to get this resolved as Miami Management refused to fix this. After this was fixed they had charged me an additional fee for their mistake and told me that it is not their problem or responsibility. Of course if they or their bank made a mistake of double charging my account that it should not fall on me to pay extra fees which it did.
Sincerely,

***********************
Business Response
Date: 07/17/2024
Unfortunately, there is nothing else we can do to address this further. Thank you.
Customer Answer
Date: 07/22/2024

Complaint: 21899652

I am rejecting this response because: Fault was not on my side. I was charged 2x and then charged an additional fee when one of the extra charges were reversed due to the company's error.

Sincerely,

***********************
Initial Complaint
Date:06/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My mother owns a property in **********, **. Miami Management manages the property behind her home. They have a tree growing into her home. I have reached out to Miami Management many times and they have agreed to trim the tree multiple times.Each time though, there is either an excuse as to why they can't do it, or they just don't respond to my emails. Calling them usually ends with no return call as well.The last response I go was that we can trim the tree ourselves. I do not live in ******* (I am in *****) and my mother is 65 years old. For her to climb the ladder and use a saw, would probably mean her falling and breaking bones or worse.My friend lives 6 homes away from her and he called them to trim his tree (owned by the same property as the the tree growing into my moms homes), and they came out right away and trimmed it. I have been asking for over a year for them to trim the one at my moms.I was told 1. They only trim during summer. - Summer is here, they still wont trim it.2. Waiting on the board to approve. - It's been a year.. Whats the story here?3. We fired our last company and finding a new company. - The company they fired cut my friends tree 6 homes away. I've been asking for a year and have gotten no where.4. Cut it yourself. - This isn't going to happen.I just want everyone to know that this is by far the worst company I have ever had to deal with and I am getting close to legal action. I would rather not do this, but my god... If I didn't respond to emails at my job, I wouldn't have a job to even ignore emails.
Business Response
Date: 06/25/2024
Good afternoon,
The property in question is Sawgrass Plantation HOA. ********* members are the decision makers, MMI is the manager who takes direction from the Board. Miami Management nor the property manager approve any contracts or work as the Board is the sole decision maker.

********* decisioned to trim the trees and the work is out for permit. However, the original scope of work and permit did not include the area of ************** complaint. ********* requested a second proposal to trim the trees in the area of his mothers home. Once the Board decisions, the landscaper will get a permit for that specific area and trim those trees. We expect the tree trimming to take approximately ***** days weather permitting.

Florida law states that any landowner has the right to cut off any intruding tree branches or tree roots that encroach over the tree owners property lines at their cost.

We have advised ************** multiple times of the above. Thank you.
Initial Complaint
Date:04/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car on 23 of April 2024 I went to the guard gate got a car pass and my car was towed. They tell me that I did not have a pass in the car. Show me a picture that shows theres not a Pass in the car Because they said it wasnt a pass this is the 21st century they should have a better way to identify cars that come in that community. My car was towed and I have to pay a towing fee and it was a rental car so the rental car company has to get the car , they have no proof that the sticker was not on the dashboard. I have proof that I had the sticker My action is to get a lawyer.
Business Response
Date: 05/17/2024
Good afternoon,
My name is ***********************, Keys Gate Property Manager. The Association sent the Towing Policy with the coupons every end of the year since 2007. Attached is the Towing Policy and Guest Pass, I highlighted on both of them the section that states that the guest pass must be placed on the dashboard at all times. This tow was valid, as per the picture submitted by the resident, the guest pass was on the car seat.
Initial Complaint
Date:01/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 30, 2023; I submitted a rental application for a home in an HOA managed by Miami Management. On November 1st, ****; I paid the application fee plus an expedition fee via the Miami Management portal, with a lease to commence on November 27th, 2023. On November 3rd, I was advised that my application was now under review by the ********* of ********** I was advised that the turnaround time was at first 10 days, then it was 20 days. Those 20 days then became 20 business days, ie 45 calendar days. After December 15th, ****; the pretence was dropped and then it became the file is waiting on Board approval, I am meeting with the Board tomorrow, to no response at all. It was the holiday season and I was forced to move my personal belongings into storage and spent over three months in Airbnb's waiting on the following Tuesday where I was guaranteed a response from the Board. An answer finally came in on January 25th, ****. That is almost 120 days later. The answer was already too late as I got tired of empty promises and went elsewhere. But I find it reprehensible and extremely unprofessional that this management company has the gal to charge an expedition fee to process an application within 120 days. Four months is by no stretch of the imagination an expedited time frame. Their lack of timeliness, courtesy, respect, and professionalism have cost me over $30,000 dollars between movers and temporary lodging, not to mention extreme hardship for my family over the holidays. I would recommend anyone having any dealings with this Management Company to look elsewhere or proceed with extreme caution.
Business Response
Date: 01/26/2024
Good morning, We are in receipt of your concern and would like to reach you to respond. Can you please provide the association name so that we can better understand this situation? Thank you.
Customer Answer
Date: 01/27/2024

Complaint: 21199861

I am rejecting this response because: It does not resolve the issue. In response to the message sent, the association was Canary Bay in **************.

Sincerely,

*********************************
Business Response
Date: 01/31/2024
Good afternoon, I understand the frustration and disappointment after all the time that took for you to receive an answer on your application. The expedite fee is charged by the company who runs the background check to process your file faster, but it does not interfere with the time in which the ***** reviews the documents in the application.

Please note that the Manager and the Management Company has no authority to approve or decline an application. The Management Company receives the documents and processes the application; once the screening is complete, the application is forwarded to the ***** of ********* of the community for their review and resolution. The manager continuously follows up with the directors because it is ultimately their decision. It is unfortunate that you had such a bad experience. The Manager has no authority to make any decisions, and we truly wish that there was something else that we could have done to prevent this from happening. Thank you.
Customer Answer
Date: 02/02/2024

Complaint: 21199861

I am rejecting this response because: it resolves nothing. It contains neither an apology or a expectation of corrective action for future interactions. I completed Miami Managements application, I paid Miami Management a fee. I was told by Miami Management that the turn around time to receive either an approval or a declination was 15 days. It was Miami Managements responsibility to uphold its terms of agreement, otherwise, why provide the expectation of a time frame in writing. The 15 days Miami Management quoted me in their application, no matter how they scrambled to define it, as business days, lunar cycles or leap years, in no way constituted or alluded to the 4 month, 120 day frame I was subjected to. The fact that they were unable to fulfill their own terms of the application agreement should have been expressed to me within the 15 day time frame, at the very least by the 30 day time frame. But this did not happen. I left several messages and emails with both the Property Manager for Canary Bay as well as the ************** at your Corporate offices and was never advised that it would take this long. In fact, my messages went unanswered by all except ***************************** who advised me that the Property Manager had the file nice Nov 3rd and no other information was provided. In the application process there is no disclosure stating that the expedition fee is merely to expedite the reports via a third party and in no way indicates an expedition in the process. This would at least properly inform the client that fee being charged may or may not result in the process being completed prior to the 15 day turn around time expressed. Instead the consumer is left decided whether to expedite the 'process" at a fee or wait the 15 days. I paid the expedition fee with no indication it would have no baring on the time frame quoted and did not receive my within the time frame indicated on the website. I would like a refund since I upheld my part of the agreement by supplying all the requested documentation within the allotted time frame and Miami Management did not uphold their end of the agreement in any way shape or form. I implore the BBB to protect other consumers like myself, who comply with agreements and are deceived by Companies using smoke and mirror techniques and outright misinformation.

Sincerely,

*********************************
Customer Answer
Date: 02/02/2024

Complaint: 21199861

I am rejecting this response because: it resolves nothing. It contains neither an apology or a expectation of corrective action for future interactions. I completed Miami Managements application, I paid Miami Management a fee. I was told by Miami Management that the turn around time to receive either an approval or a declination was 15 days. It was Miami Managements responsibility to uphold its terms of agreement, otherwise, why provide the expectation of a time frame in writing. The 15 days Miami Management quoted me in their application, no matter how they scrambled to define it, as business days, lunar cycles or leap years, in no way constituted or alluded to the 4 month, 120 day frame I was subjected to. The fact that they were unable to fulfill their own terms of the application agreement should have been expressed to me within the 15 day time frame, at the very least by the 30 day time frame. But this did not happen. I left several messages and emails with both the Property Manager for Canary Bay as well as the ************** at your Corporate offices and was never advised that it would take this long. In fact, my messages went unanswered by all except ***************************** who advised me that the Property Manager had the file nice Nov 3rd and no other information was provided. In the application process there is no disclosure stating that the expedition fee is merely to expedite the reports via a third party and in no way indicates an expedition in the process. This would at least properly inform the client that fee being charged may or may not result in the process being completed prior to the 15 day turn around time expressed. Instead the consumer is left decided whether to expedite the 'process" at a fee or wait the 15 days. I paid the expedition fee with no indication it would have no baring on the time frame quoted and did not receive my within the time frame indicated on the website. I would like a refund since I upheld my part of the agreement by supplying all the requested documentation within the allotted time frame and Miami Management did not uphold their end of the agreement in any way shape or form. I implore the BBB to protect other consumers like myself, who comply with agreements and are deceived by Companies using smoke and mirror techniques and outright misinformation.

Sincerely,

*********************************
Initial Complaint
Date:12/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have a special assessment for the repair of the roof on the building I own a condo in. I have not received payment slips for this assessment for ****. I have contacted the *** by phone and email, and they don't answer my question. The *** refers me to this company. This is not acceptable.
Business Response
Date: 12/29/2023
Hello, please provide the name of the Association so that we can further assist. Happy Holidays!
Customer Answer
Date: 12/30/2023
Rivet *********** Association
Customer Answer
Date: 01/03/2024
Rivet *********** Association

Business Response
Date: 01/05/2024
Thank you for your response. The River Manor budget was passed at their meeting on 12/13/23. Coupon order was placed on 12/14/23. The coupons were mailed out the week of 12/18/2023. If have not received then to date, please contact our office at ************. You may ask directly for me and I will assist with the re-order. Thanks, **********;
Customer Answer
Date: 01/05/2024

Complaint: 21069169

I am rejecting this response because: I received the payment slips for the monthly maintenance payments, but not the special assessment for the roof. Kindly send them to me. I have asked two of my neighbors and they have not received them either. I have requested this item several times and this has not been resolved!

Sincerely,

***************************
Customer Answer
Date: 01/05/2024
I think the person who answered my message did not understand what I am looking for, and I tried to contact her but she did not answer her phone, nor did she attempt to contact me via phone or email. I am missing the payment slips for the roof assessment. This was not sent to me, and the property manager insisted that I should be getting them, but as of today this has not happened. When can I expect these slips so I can remit a payment?
Business Response
Date: 01/17/2024
Hi, ********************** has been in touch with the admin assistant on the property 1/17/24.
Business Response
Date: 01/19/2024
Hi, ********************** has been in touch with the admin assistant on the property 1/17/24.
Customer Answer
Date: 01/19/2024

Complaint: 21069169

I am rejecting this response because:
I was promised by *******. from Miami Management that in 4-6 weeks payment coupons would be sent to me. If that happens, everything is resolved, if not it isn't. For now, I accept the response but if they do not follow through, I will advise you accordingly.

Sincerely,

***************************
Business Response
Date: 01/31/2024
Thank you.
Customer Answer
Date: 02/01/2024

Better Business Bureau:

The Property Management Company advised me that by mid-February, I should receive the payment coupon book. As of today, I have not, I will follow up with them around the 20th of February if I have not received the coupon book or slips.

Sincerely,

***************************
Initial Complaint
Date:11/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
HOA not performing its job to remove the garbage dumped behind my property, I made several attempt by email and sent several photos of the violation, but no response or nothing is being done to cerrect it
Business Response
Date: 11/21/2023
Hello!

I trust this message finds you in good spirits.

Here at Westwind Cove and Miami Management, we place immense value on upholding the cleanliness of our shared spaces. While the communication from ************ reached us on November 7th, 2023, at 2:32 PM, we took swift action by promptly responding the following morning at 10:31 AM. Our immediate directive to the landscaper resulted in the successful removal of the garbage on November 10th, 2023.

Attached, you will find photographs demonstrating the pristine condition of the area, now entirely free of any refuse.

Should you require any additional assistance or have further inquiries, please do not hesitate to reach out. We extend our gratitude for your attention to this matter and your collaborative efforts in preserving the cleanliness of our community.

Warm regards,

Rider Ulesia, LCAM
Miami Management, Inc.
******************************************************************************************************;
DIRECT: **************
PH: ************************
EMAIL: ********************************

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Miami Management, Inc. is NOT a BBB Accredited Business.