Complaints

This profile includes complaints for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  TracFone Wireless, Inc.

  9700 NW 112th Ave Miami, FL 33178

• 

  TracFone Wireless, Inc.

  470 Lewis Ave Meriden Mall Kiosk K4 Meriden, CT 06451-2103

• 

  TracFone doing Business as Page Plus Cellular

  1615 Timberwolf Dr. Holland, OH 43528

• 

  Straight Talk Telecom

  11151 W. Riverview Dr. Post Falls, ID 83854

• 

  TracFone Wireless, Inc.

  Plainfield, IN 46168-7653

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just opened my account three 3 months ago. First month my phone just stopped working. Second month three service was disconnected, after I paid the bill and they had no record. This month being the third month, guess what, now I have two additional numbers that are linked to my account. ************. Now they have no idea how these numbers got added. They say that someone called and said to add them. But when I try to get things done on my account it's impossible. My authentication do not work and I can't access it but please tell me how it is that someone can just call and simply add themselves to my account. I wish that someone would investigate this service as it is fraudulent and a scam service

  Business Response

  Date: 07/05/2024

  Dear *****************************,
   
  We have received and reviewed your Better Business Bureau complaint. This response is in reference to your correspondence dated June 20, 2024, regarding BBB Case number ******** complaint.  
         
  ********************, stated that he just opened his account 3 months ago, And his phone stopped working then after service got disconnected and this happened after he paid his bill. He also mentioned that he discovered that are 3 numbers added and linked to his account. ******** also stated that he was informed that someone called and add the said numbers. And when tried to access his account the authentication did not work. 
   
  As per review, account is active and provisioned on the system.  There is an upgrade processed last May 12, 2024. 
   
  On Thursday, June 27, 2024 at 2:57 PM EST, we received a response from customer's e mail. Customer is asking for an apology since he mentioned that his been rude with the previous customer representative he spoke with.
   
  On Saturday, June 29, 2024 at 3:36 PM EST, we received response from the customer through his email ***************************** He is asking why there are many numbers tied to his account. He stated that it seems that he is paying for other services.
   
  On Sunday, Jun 30, 2024, 11:06?AM, we received response from the customer through his e mail ***************************** Customer informed us that during his 1st month with our company his phone is completely blacked out. And he stated that there is an additional number tied to his account. He alleges that there is someone from *********** that is added to his account. And there is a certain amount added to his bill.  And every time he called for customer service, he was not provided with answers and solutions.
   
  We attempted to call customer last, June 27, 2024 at 2:41 PM EST via phone number ********** but to no avail, routed to voicemail. Mailbox is full. June 28, 2024 at 11:45 AM EST via phone number ********** but to no avail, routed to voicemail. June 29, 2024 at 10:56 AM EST via phone number ********** but to no avail, routed to voicemail. June 30, 2024 at 10:59 AM EST via phone number ********** but to no avail, routed to voicemail. We attempted to call customer today, July 03, 2024 at 11:19 AM EST via phone number ********** but to no avail, routed to voicemail. Mailbox is full.
   
  If ******************** should still require assistance, he can contact ************** enter PIN 1900. Hours of operation are Monday to Sunday from 9:00 AM to 7:00 PM EST.
   
  Please refer to Kana id ******* and Ticket Number 1300604300.
   
  Based upon the foregoing, we will close this matter unless we hear from you. Thank you for choosing Total By Verizon
                                                                                                                                                                       
  Sincerely,
  Executive *********************

• Initial Complaint

  Date:06/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since 5/13/2022 Tracfone has been charging me about $27 every other month for a phone with the phone number ***********. They have been using automatic withdrawal of payments from my credit card (Discover ending 2591). I never authorized these payments.(5/13/22 $26.67, 7/12/22 $26.77, 9/10/22 $26.77, 11/9/22 $26.72, 1/8/23 $26.77, 3/9/23 $26.77,5/8/23 $26.74, 7/7/23 $26.74. 9/5/23 $26.74, 11/4/23 $26.79, 1/3/24 $26.79, 3/3/24 $26.79)I asked the credit card company, Discover, to remove these charges. They denied my request (please see enclosed letters) I never authorized the automatic payments. I want a refund of my money, $321.06.

  Customer Answer

  Date: 06/20/2024

  I left out one page (enclosed in supporting doc section) Please add it to my case file. Refund

  Business Response

  Date: 07/01/2024

  Dear *******************************: 
   
  We have received and reviewed your Better Business Bureau complaint. This response is in reference to your correspondence dated 06/19/2024 regarding BBB Case number ******** complaint. 
   
  In accordance with ************************ complaint alleges that he's asking $321.06 of refund due to the reason that he's account was charged by TracFone for $27 every other month without his authorization. 
   
  In our review, ************************ account is active and well provisioned in our system, our record shows usage indicates that the phone is in used. In addition, we found out that the device was activated on 07/21/2020 and its active with TracFone $25 Smartphone Only 60-Day plan. As we check it further the account was enrolled with auto-refill last 9/19/2020. 
   
  Tracfone Wireless' customer account authentication policy operates under strict security standards to protect the integrity of its customers' information. Any changes to an account must be authenticated. 
   
  First, we attempted to reach the customer on June 26, 2024, via phone number ********** at 12:17 PM EST, and we were able to speak with the customer. As per having conversation with the customer, He wants us to call him tomorrow since he's busy at the moment. The second attempt happens on June 26, 2024, via phone number ********** at 1:57 PM EST, and we were not able to reach him. However, we are able to manage on sending an email with KANA ID *******. On June 28, 2024, we attempted to contact the customer again via phone number ********** at 4:07 PM EST, and we were able to speak with him. As per having conversation with the customer, we authenticated the account first and we explained to him that he was enrolled on auto-refill with $25 Smartphone Only 60-Day plan that is why he is charged every other month $27. We also ask if he does request a de-enrollment on his auto-refill, but he didn't. Also, we explained to him that we are not able to provide a refund since he was fully aware that he is enrolled with the auto-refill, and he was able to consume the service that he paid for.   
   
  Refer to ticket number 1300540687. 
   
  If ****************** should still require assistance, he can contact ************** enter PIN 1900. Hours of operation are Monday to Sunday from 9:00 AM to 7:00 PM EST. 
   
  Based upon the foregoing, we will close this matter unless we hear from you. 
   
  Sincerely, 

  
  Executive Resolution Department 
   
  TracFone Wireless Inc. 

  Customer Answer

  Date: 07/01/2024

   
  Complaint: 21871134
  
  I am rejecting this response because: The ***************** writes that I enrolled in auto pay monthly charges 9/19/2020.  This is a lie.  They refuse to send me a copy of any "authorization" by me to make these charges.  This is because I never authorized these withdrawals.  How do they explain the monthly charges beginning 5/13/2022 if I supposedly enrolled in the year 2020.  Please don't accept the lies.  Ask the Trac fone company for a copy of any authorization documents or recordings and if they can't provide them,  ask them to refund my illegally charged payments.
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 07/11/2024

  I spoke again to a representative id ****** of this company and asked
  again for proof that I authorized the company to make bi monthly auto
  pay withdrawals (which I did not authorize) so my complaint was not
  resolved.  Any phone usage was not made willingly as it is not possible
  to cancel service since there is only one customer service ph number and
  the non English speaking reps have no understanding of the situation
  and no ability  to make changes to any unauthorized charges

  Business Response

  Date: 07/23/2024

  Dear *******************************: 
  
  We have received and reviewed your Better Business Bureau complaint. This response is in reference to your correspondence dated 7/01/2024 regarding BBB Case number ******** complaint. 
  
  In accordance with ************************ complaint alleges that automatic renewal was set up on his account without consent. Therefore, he is asking a refund of $321.06 or else provide proof of authorization. 
  
  In reviewing Mr. ********* Tracfone account, it is active and provisioned in the network. The usage report also indicates that the service is being used. Our record shows that upon activation of the phone on 7/21/2020, the automatic renewal was set up as well with the $25 smartphone only plan 60-day, and first charge was taken on 9/19/2020. The charge becomes a cycle every 60 days. From the beginning to this date, no other charges were taken from Mr. ********* card.  
  
  Tracfone Wireless' Terms and Conditions states that, With Auto-Refill, new Service Plans will be automatically purchased and added to your Account each month on your Service End Date and your preferred payment method will automatically incur a charge for the cost of the Service Plans you elect to purchase on a recurring basis. Please note that your Auto-Refill is determined by the last Service Plan you have purchased and added to your phone. By enrolling in Auto-Refill, you agree to receive communications from Tracfone regarding your enrollment including, without limitation, upcoming payment dates or unsuccessful payment notifications. By enrolling in Auto-Refill, you are authorizing TracFone to treat your electronic signature on the website(s), My Account app, and other digital channels (or your verbal agreement to the transaction in our automated telephone system or with customer service) as your consent for recurring payment transactions on your preferred payment method and you are indicating that you understand and accept these terms and conditions. 
  
  We called and spoke with ******************** on July 22, 2024, via phone number ********** at 4:06 PM EST, wherein it was explained to him that since the airtime plan added via automatic refill was being used, no refund would be issued. It was reiterated that the plan chosen for this automatic renewal was a $25 smartphone only plan 60-day, in which every after 60-days, he will be billed with a new plan. The first charge was taken on 9/19/2020. He can ask his bank to confirm this billing statements. In addition, we asked him if he wanted to cancel the automatic renewal to avoid future charges, but he did not agree. 
  
  Refer to ticket number 1300540687. 
  
  If ******************** should still require assistance, he can contact ************** enter PIN 1900. Hours of operation are Monday to Sunday from 9:00 AM to 7:00 PM EST. 
  
  Based upon the foregoing, we will close this matter unless we hear from you. 
   
  
  Sincerely, 
  
  

  Executive Resolution Department 
  
  TracFone Wireless Inc. 

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 18th, 2024, I contacted Net10/tracfone as I am in the process of switching my service due to their inadequate service despite the payment. Unfortunately, I faced issues after purchasing a SIM card from another company. Once activated, my phone was unexpectedly locked by net10/tracfone, preventing me from switching my provider. Yesterday, I made a call and spent several hours speaking to unhelpful and impolite individuals. The last person I spoke to assured me that they would unlock my phone, but it needed to be escalated to a different department. They requested 24 to 48 hours before reaching out to me again. However, I have patiently waited and still haven't received any communication from them. Currently, I am without service and all I want is to unlock my phone so that I can use it. As a diabetic, I rely on my phone to monitor my blood sugars using my CSM. It would be greatly appreciated if someone could fulfill their responsibilities and unlock my phone. I have been a loyal customer for over 10 years, and I am perplexed as to why my phone was locked when I purchased it unlocked.

  Business Response

  Date: 06/26/2024

  Dear Talmeaka, 
   
  We have received and reviewed your Better Business Bureau complaint. This response is in reference to your correspondence dated 06/19/2024, regarding BBB Case number ******* complaint. 
         
  *********************** is having trouble since her device is not unlocked and she wants to use it on another carrier. 
   
  We reviewed *************************** account first on June 20, 2024, using the **** number *************** and found out that the device is not active and was deactivated last 06/18/24. In addition, upon checking the customer is using a BYOP device and was activated last 7/21/22. 
   
  We attempted to reach the customer today June 20, 2024, via phone number ********** at 02:30 PM EST, and we were able to speak with the customer. As per having conversation with her, we asked for the **** number that the device wants to be unlocked and as we continue the customer was not able to authenticate the account. For the second time we attempted to reach the customer today June 21, 2024, via phone number ********** at 01:36 PM EST but we were not able to speak with the customer. The third attempt happens on June 25, 2024, via phone number ********** at 011:54 AM EST, and we were able to speak with the customer. As per having conversation with the customer, she stated that the device was already unlocked since she called one of our representative last 6/22/2024 and it was successfully taken care of. ******** we asked him to close this case as resolved and she agreed. 
   
  If ****************** should still require assistance, he can contact ************** enter PIN 1900. Hours of operation are Monday to Sunday from 9:00 AM to 7:00 PM EST. 
   
  Please refer to ticket number 1300219692. 
  
  Based upon the foregoing, we will close this matter unless we hear from you.

  Thank you for choosing NET10 Wireless. 

  Customer Answer

  Date: 06/26/2024

   
  Complaint: 21871086
  
  I am rejecting this response because: The response they provided is inaccurate. My service was active until June 19th, 2024, the day I switched to Boost. When I purchased my phone, it was unlocked as it was a bring-your-own-phone device. Despite their attempts to unlock my phone, they claim my personal information is invalid and cannot validate my account. I have spent countless hours on the phone with them, but they fail to understand that the issue arose when they transferred my service to the new provider. I was left without service for a significant period and I expect to be reimbursed for this inconvenience. I will not contact them further as they seem to be playing games every time I call, pretending they cannot locate me in the system, even though everything was fine until the service transfer on June 19th, 2024.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/27/2024

  Dear ***********************,
  
  This is in response your rebuttal 06/27/24 regarding your Better Business Bureau complaint.
  
  
  We apologize for the experience you encountered.Research indicates that your device is ported out successfully. Unfortunately,you are not qualified for reimbursement at this time.
  
  
  My hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  Thank you for choosing Net 10 Wireless to service your cellular needs.
  
  
  ***************************
  Executive Resolution Specialist
  TracFone Wireless, Inc.
  9700 N.W. *************************
  Office : ***********************
  ********************************************
  Freda501107
  Ticket # **********

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to pay for an add on data plan on 6-13-2024, but the website declined my debit card even though I had sufficient funds in the account. The payment was $15.00 for a 20Gb data add-on. The website stated that my card was declined and to call customer service for help. I have called customer service numerous times about this issue and it still has not been resolved. The card was declined because of an error on the Tracfone website. They eventually took the money out on June 17th 2024 according to my bank, even though the card was declined. I was told by one of the representatives that I spoke to that there was an error on their website and it was processed the first time I tried to pay despite the error that I received. I was never given the full amount of data that I paid for. Every time I spoke with a representative they either told me that they fixed the issue or insisted that I received everything already and one even hung up the phone on me, but when I check the balance it only says 10Gb instead of the 20 that I paid for.

  Business Response

  Date: 07/05/2024

  Dear *************************: 
   
  We have received and reviewed your Better Business Bureau complaint. This response is in reference to your correspondence dated June 19, 2024, regarding BBB Case number ******** complaint.  
   
  **************** complaint alleges that she purchased a data add on 20GB on June 13, 2024 via website, but she only gets 10GB instead of getting 20GB. 
   
  As per investigation, account is active and provisioned in the system. Records shows that customer added SL 20GB data add-on on June 13, 2024 as per transaction history. Upon review, account has remaining balance of 9.6GB of data however, daily usage records shows that customer used up only a total of ****** of data as per BAFM. There are multiple tickets created on the account for replacements service reference number: **********, **********, **********, ********** but the data balance is not reflected to the account. 
   
  Please be advised that TracFone customer account authentication policy operates under strict security standards to protect the integrity of its customers' information. Any changes to an account must be authenticated. We need to speak to the customer for further assistance with the issue. 
   
  We spoke to ************* on June 20, 2024 via phone number **********. As per conversation, we informed her that we already replace the data to her account. But she insisted that she never received the full amount of data that she paid. According to her account, the data that was replaced still not reflected. We advised her to wait until 24 hrs for the balance to be reflected on the account. Thus, customer agreed and schedule call back. 
   
  We received an email response from ************* on June 19, 2024 (refer to this kana id: ******** stating that if she cannot received the full amount of data that she paid, she would like a refund. She also provided an alternate callback number and available time to reach her. 
   
  As checked, there was another ticket created for replacement on June 19, 2024 reference number: 1300170168. 
   
  We spoke again to ************* on June 23, 2024 via phone number **********. She claiming that the balance data of her phone nothing change still the same before 7GB when she checked it. The same balance information from her account. The multiple replacements that was added is not reflected to the account. With this, we created another replacement ticket and replace the data for 20GB add on enhanced plan reference number: **********. After we replacing the data, customer turn off the phone and check again the balance thru ****** but the balance shows 10GB only same as information from her account. We advised customer to submit an escalation due to system issue and provide turn around time. Customer agreed and end the call. 
   
  We made a follow up call back to ************* on  June 26, 2024 at 10:23 AM EST via phone number **********. We informed her that there is no response yet from the escalation that we submitted. Once we received the feedback we will call her back. Thus, she agreed and end the call. 
   
  We spoke to ************* on July 2, 2024 via phone number **********. As per conversation, she claiming that the 20GB data add-on still not received and still not reflected on her phone even we already provided her a multiple tickets for replacement. We informed her that we are still waiting the feedback from the escalation that we submitted. Thus, she agreed and end the call. 
   
  We tried to contact ************* on July 3, 2024 but we failed to reach her and email were sent to: ******************* with kana id: *******. 
   
  Moreover, we are still waiting the escalation response in reference to REQ0007736386. Once we received a feedback we will call the customer back. 
   
  If ************* should still require assistance, he can contact ************** enter PIN ****. Hours of operation are Monday to Sunday from 9:00 AM to 7:00 PM EST. 
   
  Please refer to this Ticket Number 1300167325. 
   
  Based upon the foregoing, we will close this matter unless we hear from you. Thank you for choosing TracFone  Wireless. 
   
                                                                                                                                                                        
  Sincerely, 
   
  Executive Resolution Department 

  Customer Answer

  Date: 07/11/2024

   
  Complaint: 21870453
  
  I am rejecting this response because I have not heard anything from them in more than a week. I last spoke to Tracfone on July 2nd and was told that the case would be escalated a second time. I still dont have the data that I paid for and it has been almost a month. If they cannot give me the data that I paid for I would like a refund.
  Sincerely,
  
  *************************

  Business Response

  Date: 07/16/2024

  Dear *************************,

  
  On July 16, 2024, as an inconvenience we added 20 gb of data to the phone number ending in 3844.
  Thank you for bringing this matter to our attention.
  All the above information has been provided,so we will consider this matter closed.
   
  Thank you for choosing TracFone Wireless. 
   
  
  Sincerely, 
   
  Thank you for choosing Straight Talk Wireless. 

  
  Sincerely,

  
  *************************
  Executive Relations Team
  ************** Ext. (6139)

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SOME OF THE EMPLOYEES AND ESPECIALLY SUPERVISORS/MANAGERS WHO ARE ANSWERING CUSTOMERS INITIAL CALLS NEED TO BE COACHED IN CUSTOMER SERVICE COURTESYAND THE ACTUAL ABILITY TO REFER/ESCALATE ISSUES TO A SUPERVISOR WHEN THEY CANNOT RESOLVE IT AFTER MORE THAN *************!I CALLED 6/17/24 ABT 9:31 pm AND PURCHASED THE ADVERTISED 20GB DATA FOR $15.00 AFTER OVER TWO HOURS AND I HAVING TO CALL BACK OVER SIX TIMES I STILL HAVE NOT RECEIVED MY 20GB DATA!!AT 9:41pm I WAS ONLY ISSUED 3GB..I CALLED BACK AGAIN THEN MY ENTIRE DATA/TALK/TEXT WENT TO ZERO(0 GB/TALK/TEXT):::I CALLED BACK AGAIN THEN WAS ISSUED ONLY 14GB::AND WAS INSTRUCTED TO CALL BACK THE NEXT DAY TUES.6/18/24 TO RECEIVE THE BALANCE OF 6GB DUE TO **** KEPT CALLING/PUT ON HOLD THEN DISCONNECTED..NO ONE HAD THE COURTESY TO CALL ME AND APOLOGIZE!!I AM STILL AWAITING ON TRACFONE TO ISSUE ME THE 6GB DUE TO ME!REMEMBER THEY TOOK MY MONEY OVER THE PHONE..$15 FOR 20GB DATA..I WAS ONLY GIVEN 14GB!!

  Customer Answer

  Date: 06/25/2024

  YOU CALLED ME AT 3:35PM MON.06/24/2024 TO SETTLE/RESOLVE MY OUTSTANDING ISSUE WITH YOU NOT GIVING ME THE **** I PAID FOR SOME TIME AGO.
  AFTER OVER 15 MINUTES YOUR REPRESENTATIVE TOLD ME HE IS HAVING PROBLEMS WITH THE SYSTEM NOT ALLOWING HIM TO COMPLETE THE TRANSACTIONTHEN SAID HE WILL HAVE TO CALL ME BACK.
  I AM SO UPSET AND DISILLUSIONED WITH YOUR CONSTANT LYING ABOUT CALLING BACK CUSTOMERS WHEN MY EXPERIENCE PROVED YOU NEVER DO!
  I AM STILL AWAITING YOUR PROMISED COMMITMENT TO CALL ME BACK!

  Customer Answer

  Date: 06/27/2024

  I AM STILL AWAITING ON TRACFONE TO ISSUE ME THE 6GB DUE TO ME! REMEMBER THEY TOOK MY MONEY OVER THE PHONE..$15 FOR 20GB DATA..I WAS ONLY GIVEN 14GB!!
  Desired settlement:
  I NEED MY BALANCE OF 6GB ADDED TO MY PHONE AND A COURTESY ADDITIONAL DATA-CREDIT FOR TREATING ME WITH CONTEMPT, DISRESPECT AND INSULT!

  Customer Answer

  Date: 06/27/2024

  BBB/TRACFONE COMPLAINT 6/18/24
  UP TO NOW THU.06/27/24 I AM ON THE ***** WITH A ********/Mgr @SAFELINK
  APOLOGIZING AND TRYING TO ADDRESS MY PROBLEM!!
  AND CONFIRMED THAT THERE IS A TICKET CREATED FOR THAT 6GB OWED TO ME
  AFTER KEEPING ME OVER 20 MINUTES ON THE ***** TRYING TO ADD MY 6GB I GOT DISCONNECTED:::AGAIN!!!

  SOMEONE NEEDS TO TELL TRACFONE/SAFELINK TO STOP INSULTING AND DISRESPECTING ME!

  I NEED MY 6GB THEY STOLE FROM ME!!!

  WHEN THEY DISCONNECT YOU THEY NEVER HONOR THEIR COMMITMENT TO CALL BACK!!!

  Customer Answer

  Date: 07/01/2024

  AFTER I SPOKE WITH THEM YESTERDAY THURSDAY 06/27/2024 I HAD OVER 11+GB
  THEN TODAY FRIDAY 06/28/2024 I RECEIVED TWO EMAILS FROM TRACFONE SAYING MY BALANCE IS 10GB !!??
  WHAT IS REALLY GOING ON..IS THIS COMPANY TESTING ME TO BECOME MENTALLY UNSTABLE??
  WHY ARE THEY TORTURING ME ..BY DEPRIVING ME OF WHAT IS DUE TO ME AND MY MONEYs WORTH?
  IS THE BBB REALLY THAT EFFECTIVE IN REPRESENTING ME GENUINELY?
  I AM SO VERY SORRY THAT I AM LOSING CONFIDENCE IN THIS ENTIRE PROCESS!

  Customer Answer

  Date: 07/01/2024

  REF COMPLAINT # ********
  SINCE MY REF COMPLAINT OF 06/18/2024
  I HAVE YET TO GET THIS DISCRIMINATORY TREATMENT FROM TRACFONE RESOLVED.
  AND THEY KEEP SENDING ME IRRITATING MISLEADING EMAILS THANKING ME FOR
  ADDING BENEFITS WHICH I HAVE NEVER REQUESTED!!!
  YESTERDAY MY DATA BALANCE WAS 9.14GB..WHEN I CHECKED TODAY IT SHOWS MY
  BALANCE AS 10GB!!
  SO TRACFONE ADDED 0.86GB WITHOUT MY PRIOR KNOWLEDGE AND/OR REQUEST?!!!
  MY INITIAL ISSUE/COMPLAINT IS STILL FOR THE REMAINING 6GB OF DATA OWED
  TO ME WHEN I PAID TRACFONE THEIR ADVERTISED $15 FOR 20GB DATA AND I ONLY
  GOT 14GB!!
  WILL BBB PLEASE HELP TO THIS EMBARRASSING DISCRIMINATORY ATTITUDE OF
  TRACFONE METED OUT ON ME RESOLVED PLEASE???

  I NEED MY BALANCE OF 6GB TRACFONE OWES ME SINCE ON/ABOUT 06/18/2024!

  Business Response

  Date: 07/03/2024

  Dear ***************************:
  
  We have received and reviewed your Better Business Bureau complaint. This response is in reference to your correspondence dated June 19, 2024, regarding BBB Case number ********** complaint.  
  
  As per customer's complaint, he purchased the $15 Safelink enhanced plan that will give him 20GB of data, however he didn't receive it. Thus, he called back and was replaced for the data benefits, but it was 14GB only. In addition, he was advised to callback to continue adding the remaining 6GB, but it was not fixed.
  Upon review, **************** purchased the $15 Safelink Wireless enhanced plan on 6/17/2024, with purchase number **********. In addition, we were able to see that he applied for both Lifeline and Affordable Connectivity Program from Safelink Wireless. He applied for Lifeline on 12/6/2022 and got enrolled on 12/14/2022. Moreover, he applied for ACP on 1/2/2023 and got enrolled on 1/3/2023. The benefits that **************** receives is Unlimited Talk and Text with 10GB/month of FREE data including 5GB of Hotspot Data.

  
  With this, it would be best if we can speak with **************** directly to provide further assistance regarding this matter. We spoke with **************** on June 24, 2024, 3:34 PM EST at **********. We processed the replacement and it went through; however, the system only provided 14GB instead of 20GB. Reference number **********. Thus, we escalate the issue. On July 1, 2024, we received a response that the escalation had been fixed and was advised to process another replacement. We performed another replacement, but still the same thing happened. Replacement reference number **********. Hence, we sent another escalation. Today, July 3, 2024, we were advised to call back **************** to let him know that the issue is still ongoing and will call him back if it is already fixed. We spoke with **************** at a phone number ending in 6045 and informed him that we are still working to fix the system issue and assured him a callback from us once the issue is resolved. Escalation reference number REQ0007741479. 

  
  If **************** should still require assistance, he can contact ************** enter PIN 1900. Hours of operation are Monday to Sunday from 9:00 AM to 7:00 PM EST. Please refer to ticket number 1300438730.

  
  Based upon the foregoing, we will close this matter unless we hear from you. Thank you for choosing Straight Talk Wireless.
  
  Sincerely,
  Executive Resolution Department
  

  
  

  Customer Answer

  Date: 07/03/2024

  TRACFONE:::WHY ALL THIS UNNECESSARY NONSENSE DISCLOSING MY HISTORY RE LIFELINE/ACP??

  WHY DID YOU NOT DISCLOSE WHEN YOU FIRST TOOK MY $15 AND CFMED IT IS FOR 20GB YOU ONLY GAVE ME 3GB:::THEN YOU ERASED ALL..YES ALL..MY DATA AND GAVE ME ZERO(0)GB!!!

  LOOK AT MY ATTACHMENT OF A CALL I GOT FROM A *** TODAY 7/3/24 (not sure I got correct spelling)CONFIRMING THAT THEY ARE STILL HAVING TECHNICAL ISSUES APPLYING THE BAL=6GB DUE TO ME AND WILL CALL ME BACK WITHIN 24hrs!!!

  ALSO::IN TRACFONE RESPONSE THE ***** NUMBER ENDING IN 6045 THEY CLAIMED TO HAVE CALLED IS WRONG::
  EXCUSE ME BUT I AM HOPING THAT YOU:BBB CAN CONFIRM THAT THIS IS NOT THE LAST FOUR DIGITS OF MY ***** NUMBER!!

  Customer Answer

  Date: 07/03/2024

   
  Complaint: 21869508
  I am rejecting this response because:
  
  I PAID YOU $15 FOR YOUR ADVERTISED 20GB DATA.FIRST YOU GAVE ME 3GB..THEN LATER APOLOGIZED AND ACTUALLY ERASED ALL MY DATA AND GAVE ME ZERO::YES 0GB!! THEN 14GB AND ACTUALLY ASKING ME TO KEEP CALLING YOU BACK BECAUSE YOUR SYSTEM IS NOT ALLOWING YOU TO ISSUE THE FULL 20GB!!
  ALL THIS DISCRIMINATION AND MENTAL/PSYCHOLOGICAL ATTACKS ON ME FROM TRACFONE NEEDS TO BE ADDRESSED AND FINALLY RESOLVED!!!
  I JUST CANNOT SUFFER LIKE THIS ANYMORE!!!
  Sincerely,
  
  ***************************
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 07/12/2024

  ** TEXT I RECEIVED MON.06/03/2024 ***
  From SafeLink: Although the Affordable Connectivity Program has ended, you will continue receiving free or discounted benefits through the LifeLine program.
  No further action is needed at this time.
  Enjoy your service.
  
  
  
  THEN ON TUESDAY 06/11/2024 LOST ALL DATA AND I HAD TO CALL TRACFONE TO START BUYING/PAYING FOR *****LY DATA SERVICE 
  
  
  ###################################
  WED.07/10/2024 @ approx.10:41PM
  I CALLED SAFELINK(I SPOKE WITH *****)TO ENQUIRE WHY I HAVE HAD TO BE BUYING DATA DURING THE ***** OF JUNE AND JULY 2024::
   THIS ***** INFORMED ME THAT I AM STILL ENROLLED IN THEIR LIFELINE PROGRAM BUT IT HAS BEEN DOWNGRADED AND I WILL ONLY BE RECEIVING UNLIMITED TALK & TEXT & 4GB OF DATA(INSTEAD OF THE FREE DATA I USED TO RECEIVE BEFORE).
  HE ALSO CONFIRMED THAT I WILL BE RECEIVING THIS 4GB DATA PLUS UNLIMITED TALK AND TEXT FROM AUGUST 1st 2024.
  AND IF I DO NOT RECEIVE IT BY 08/01/2024 I WOULD NEED/HAVE TO CALL THEM BY 08/08/2024.

  Business Response

  Date: 07/18/2024

  Dear ***************************,
  
  This is in response your rebuttal 07/12/24 regarding your Better Business Bureau complaint.
  
  We apologize for the experience you encountered.Research indicates that the missing 20GB data plan has been added to your account.
  
  
  My hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
  Thank you for choosing Tracfone Wireless to service your cellular needs.
  
  
  ***************************
  Executive Resolution Specialist
  TracFone Wireless, Inc.
  9700 N.W. *************************
  Office : ***********************
  ********************************************
  Freda501107
  Ticket # **********.

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 21869508
  
  I am rejecting this response because:
  I AM YET TO RECEIVE THE SPECIFIC 6GB DATA I WAS ROBBED OF WHEN I PAID FOR 20GB DATA AND RECEIVED ONLY 14GBWHEN TRACFONE SUBMITS THEIR ERRONEOUS RESPONSE TO YOU, BBB, ARE YOU IN A POSITION TO REQUEST THAT THEY SUBMIT/PROVIDE THE EVIDENCE OF WHEN THIS PARTICULAR 6GB DATA WAS ADDED TO MY PHONE?!
  FURTHERMORE ON 7/14/2024 I CALLED TRACFONE AND PAID $5 FOR THEIR ADVERTISED 5GB DATA BUT ONLY RECEIVED 4GB!!
  WHEN I CALLED BACK I GOT THE USUAL APOLOGY..THEY ARE WORKING ON IT BUT I NEVER RECEIVED IT! 
  THEN JUST YESTERDAY 07/17/2024 A WOMAN CLAIMING TO BE FROM TRACFONE CORPORATE OFFICE CALLED ME AND HAD THE AUDACITY TO TELL ME THAT SHE HAS EVIDENCE THAT TRACFONE REPLACED MY PHONE!!!
  THIS BACK-AND-FORTH HAS GOT TO STOP!!
  I AM HUMBLY ASKING BBB TO PLEASE PROVIDE/SUBMIT TO ME WITH ANY LEGAL AND/OR LITIGATION OPTIONS AVAILABLE..AT THIS STAGE I AM NOW PREPARED TO GO PUBLIC ON ALL MEDIA AVAILABLE AND ALSO PRESENT THIS ABUSIVE AND DISCRIMINATORY TREATMENT IN A COURT OF LAW!
  Sincerely,
  
  ***************************
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/12/2024 my debit card was charged ***** for Tracfone. I have not done a Tracfone transaction in several years. When I called to dispute the transaction they claimed I has signed up for some program which I did not. They charged my card without my knowledge or consent nor do i know how they got that information since i never supplied it for whatever they claimed They eventually agreed to refund. Which I have not seen. I want my money back and an explanation for how they how got my bank information without my consent.

  Business Response

  Date: 06/20/2024

  Dear ***************************:
  

  We have received and reviewed your Better Business Bureau complaint. This response is in reference to your correspondence dated June 18 2024, regarding BBB case # ******** complaint.
  Your complaint states that you were charged $33.56 for TracFone and you have not made nor authorized any TracFone transaction in several years; therefore, you contacted customer support to report the issue and they agreed to provide you the refund, but you have not received it yet.
  
  In reviewing your account is active with the Lifeline benefit, which provides you a $20 discount when you purchase a service plan. You applied for the Lifeline program on 5/29/2024 and were enrolled on the same date. Transaction records show that the benefits are attached to the account and being issued every month. Call records show that the phone is being used. On the other hand, our records show that you previously applied for the Affordable Connectivity Program (***) benefit on 11/27/2021 and were enrolled on 12/03/2021. You have been receiving free services ever since; however, the *** was terminated due to financial depletion on June 1st, 2024 and consumers stopped receiving its benefits. For that reason, your card that was previously enrolled in Auto Pay was charged after a long time as you have to pay for service now unless you apply for Lifeline free benefits with SafeLink via www.safelink.com
  
  We successfully spoke with you via phone at ************ on 6/19/2024; we discussed the aforementioned and reimbursed you with $33.56 and deleted the card information. We apologize for any inconvenience the customer may have experienced and will do our best to prevent similar issues from occurring in the future. As part of our commitment to assist our customers, our team undergoes continuous training.
  
  If you still require assistance, you can contact an agent at ************************; hours of operation are from Monday to Sunday from 9:00 AM to 7:00 PM EST.
  Please refer to Email Reference Number ******* or Ticket Number 1300160906.  Based upon the foregoing, we will close this matter unless we hear from you. 

  Thank you for choosing TracFone Wireless.          

  
  

• Initial Complaint

  Date:06/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is no way to cancel the Tracfone Wireless service online. I want the service cancelled. There is NO PHONE on this service. Please get them to STOP charging my credit card each month.Thank you for any assistance you can give me.

  Business Response

  Date: 06/24/2024

   Dear ***** A *************************:
  
  We have received and reviewed your Better Business Bureau complaint. This response is in reference to your correspondence dated June 17, 2024, regarding BBB case # ******** complaints.
  Your complaint states that you would like to cancel your Tracfone Wireless service since there is no phone number with the service and you have been automatically charging each month.
  
  We checked your Tracfone Wireless account ending in IMEI 0113 with mobile number ending in 7845; to date, it is active with the $30.00 service plan, which includes unlimited minutes, unlimited text messages and 5GB of mobile data. Per Purchase History your account is enrolled in automatic payment for the phone number ending in 7845.
  
  Tracfone Wireless Terms and Conditions, states that Auto-Refill plans allow our customers; to enroll in Auto-Refill, customers need to register their credit or debit cards online with Tracfone Wireless and choose their Service Plan. With Auto-Refill, a new Service Plan will automatically be purchased and added to the customer's account each month on the Service End Date and the customer's credit or debit card on file will automatically be charged for the cost of the Service Plan selected by the customer on a recurring basis. Please note that Auto-Refill is determined by the last Service Plan the customer purchased and added to their phone.
  
  To date, we have no records that you requested to cancel your recurring payments for your Tracfone Wireless service per our interaction records nor has the customer sent a written notice to revoke your authorization for Tracfone Wireless to debit your account for phone number ending in 7845. Tracfone Wireless customer account authentication policy operates under strict security standards to protect its customers' information. We cannot cancel automatic payments or make changes to accounts until the account holder authenticates the information. An in-depth review of your account reflects that the last payment was processed for service on 05/30/2024. Usage records reflect the service plan was applied to the account and was being used. Therefore, as per Tracfone Wireless policy you are ineligible for a refund for services that were used.
  
  We spoke with you via phone number ************ on 06/22/2024; we discussed the status of your payments and requested a refund. You stated that you wanted to cancel the automatic refill and receive a refund for unused services. For that reason, we processed a refund in the amount of $30 and his account was cancelled as demanded.
  
   If you still require assistance, you can contact an agent at ************************; hours of operation are from Monday to Sunday from 9:00 AM to 7:00 PM EST.
  
  Please refer to email reference number ******* or Ticket Number 1300157391.  Based upon the foregoing, we will close this matter unless we hear from you.  Thank you for choosing TracFone Wireless.
  
  Sincerely,
  
  
  Tracfone Wireless Inc.
  

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a caregiver for a 100 percent disabled Veteran. He had an old Tracfone thats service was deactivated while he was staying in the hospital. This was in 2022. Since then, hes developed cataracts and had no need or assistance in getting service set back up. Upon completion of cataracts surgery he asked me to try setting up his old phone. Upon doing so, I was told by *****, a customer representative from **********************; that purchasing a card and applying it to the phone would activate service.We did so, and service was still not active. So, through the customer representative line, I spoke to *********, as well as ******. I was informed that the old phone was only a 3g version, and was no longer provided service at all throughout the Company. There were 1000 minutes remaining on this old phone, but the company was claiming they couldnt activate service due to no longer operating 3g towers. I asked if the minutes remaining would be able to be transferred to a new tracphone if purchased. I was told by both *********, and ****** that yes, the minutes would transfer. Upon purchasing the new phone and activating, I was then told that none of the 1000 minutes would be transferred do to my 100 percent disabled vet not maintaining the service. Im under the impression that ****************************** stopped servicing 3g phones in 2022, which is when his service terminated on his 3g phone. When my vet switched from 2g to 3g, he received a notice. When needing to switch from 3g to 4g he never did.My veteran is only asking for his 1000 minutes transferred. He has multiple family members throughout the country and tracfone is his source of calling long distance as hes unable to over the land line.

  Business Response

  Date: 07/01/2024

  Dear ****:
   
  We have received and reviewed your Better Business Bureau complaint. This response is in reference to your correspondence dated June 17, 2024, regarding BBB Case number ******** complaint.  
   
  Mr. ****'s complaint alleged that he's been a caregiver for a disabled veteran whose old phone should have had 1000 minutes left in 2022, however, it was not carried over to his new phone the time he transferred his minutes to the new phone. 
  
  
  ****************** provided information is limited. However, his name is associated to an inactive Tracfone Wireless account. Upon review, the account was activated on June 10, 2021, with $20 Unlimited Tracfone service plan. However, upon further review, the account was only reactivated once with Tracfone 60 minutes ************* plan on June 13, 2021, then anytime thereafter, until its service deactivation on April 1, 2022, it was reactivated with ***************** plan. 
  
  
  Thus, for further assistance, we attempted to contact with ************** multiple times on June 20, June 21, June 24, June 25, and June 28, 2024, via phone # **********. However, our call routed to a voicemail. We left voicemail and we sent him emails. However, we have not received any email response from him.
   
  If ************** should still require assistance, he can contact ************** enter PIN 1900. Hours of operation are Monday to Sunday from 9:00 AM to 7:00 PM EST. 
   
  Please refer to email reference number *******, *******, *******, *******, and ******* or Ticket Number 1300222944.
  
  Based upon the foregoing, we will close this matter unless we hear from you. Thank you for choosing Tracfone Wireless.
   
                                                                                                                                                                        
  Sincerely,
   
  
  
  Executive *********************

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10 February 2024, I paid TracFone $111.82 for airtime access, conducting the transaction by telephone using a faculty purchasing card provided by my university. The agent neither provided a receipt verifying the payment nor warned that TracFone has a policy of withholding documentation unless a customer explicitly asks for it (a secretive policy that I would not have expected from a reputable company). Since the university requires documentation for all purchases, I spoke to *****, a call center agent, today (17 June) asking for a copy of the receipt. I was astonished to learn that I cannot get such a receipt except by setting up an account, thereby laying myself open to data brokers and identity thieves. I learned, furthermore, that customers have no access to supervisors with authority to override such an arbitrary and, frankly, suspicious policy.

  Business Response

  Date: 07/03/2024

  Dear ************;Fields, 
  
  
  We have received and reviewed your Better Business Bureau complaint. This response is in reference to your correspondence dated June 17, 2024, regarding BBB Case number ******** complaint.  
          
  **************** complaint states she was not given a receipt after she paid $111.82 for airtime that she did it over the phone.
  
  
  Upon review, the account is active, and it is provisioned in the system that is under with ******* network. In addition, usage shows that the phone is working for calling, texting and data.
  
  
  As a courtesy, we attempted to contact **************** today via phone number ********* and email ***************** on, 6/24/2024, 6/26/2024, 6/27/2024, 6/28/2024, however, we were unable to contact her. **************** did not respond our calls and email. We are still to hear from her.
  
  
  If **************** should still require assistance, she can contact ************** enter PIN 1900. Hours of operation are Monday to Sunday from 9:00 AM to 7:00 PM EST. 
  Please refer to ticket number 1300426856.

  
  Based upon the foregoing, we will close this matter unless we hear from you. Thank you for choosing Tracfone.
                                                                                                                                                                        
  Sincerely,

  
  Executive Resolution Department

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contact TracFone Wireless on 06/15/2024 to transfer my phone number to another provider I received all the information need to transfer my phone but I was denied my phone being unlock to complete the transfer. I was asked for a pin number I had given them when I started service with them. I provided the number to them which denied was correct at least three times by three different agents I was also ask to give the phone number of two calls I have made in the last sixty days, but not in the last 72 hours. I provided ten and non was correct to their satisfaction. I did this screening for six and one half hours to the point I began to feel ill and stressed. I was ask to identify myself by non identifying means, I am known by my name and is identified by my social security number and date of birth and at times for security by my mother's maiden name. Not but the calls I made in the last sixty day less 72 hours. It is over 48 hours and I'm with out phone service. I am a senior citizen and I stay in contact with my family regularly because of my health and distance but I have been denied the right to choose my preference. My phone was purchase by me and I brought it when I sign up for their wireless service which was unlock in two minutes. And because I'm not satisfied with their service I have been prevented from leaving.

  Business Response

  Date: 07/01/2024

  Dear *******************************,
  
  
  We have received and reviewed your Better Business Bureau complaint. This response is in reference to your correspondence dated June 17, 2024, regarding BBB Case number ******** complaint.  
          
  Ms. ************;complaint states that she requests to transfer her phone number to another provider but was denied due to her phone need to be unlocked to complete the transfer.
  
  
  As per reviewed on ****************** account, it shows no longer active in the system. The device is a VoLTE that is compatible with the current network. We determined that she request to port out her phone number end with (5464) in reference to ticket number **********. With this we need to speak with ****************** to further assist her request and authenticate the account for security purposes.
  

  We were unable to contact ****************** via phone number since number to contact provided on her complaint is not a valid number, however we send an email on her email address ******************** on 6/19/2024, 6/20/2024, 6/21/2024, 6/24/2024 and 6/28/2024; to discuss the status of her account and service concerns. However,we were unable to reach her. ****************** did not reply to our email.
  
  
  If ************** should still require assistance, she can contact ************** enter PIN 1900. Hours of operation are Monday to Sunday from 9:00 AM to 7:00 PM EST. 
  
  
  Please refer to ticket number 130020162.
  
  
  Based upon the foregoing, we will close this matter unless we hear from you.

  
  Thank you for choosing TracFone Wireless.
  
  Sincerely,
  
  
  Executive Resolution Department