Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid in full for a surgery and decided not to get it. Per the companies refund policy they would refund me in 30 days and have yet to refund me and told me to dispute it with my card company which was not their policy.

  Business Response

  Date: 06/14/2024

  We will the accounting department and check the status of your refund. Rest assure that every case is reviewed and evaluated to determined the best possible resolution. Rest assured that we will process the refund accordingly. 

   

  Thank you 

• Initial Complaint

  Date:04/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scheduled a procedure and never received an invoice of the procedure and did not meet with the plastic surgeon in person or virtually, for assessment and normally a deposit is needed after consultation and before procedure. I needed to cancel since I did not even meet with the provider and had a family issue but I was told I still have to pay $1000 and I am canceling 2 weeks before procedure .

  Business Response

  Date: 04/30/2024

  ********************, I checked your chart and you just paid on the month of April for your procedure. I understand that you want to cancel and your refund will be processed accordingly. You dont need to be here in person to be able to schedule the procedure you booked. We will process your refund accordingly. 
  

  Thank you 

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a surgery which I was pushed by being pressured o putting down the deposit. Less than a month later k cancelled as I found to be pregnant. I cancelled it in February and was told my refund would be processed in 30 days. 2 weeks ago I inquired again and was told there was a system delay. Today I was told the refund wasn't yet processed. This is $7000 I owe on a credit card and they don't care about any situation they said I would get a refund except 1000. I had no choice so from 8000 I was to get refunded to the credit card the 7000. I can't keep paying that monthly interest and payments. No one is able to let me talk to anyone about e over the phone they say it has to be by email. I need my refund to be returned.

  Business Response

  Date: 04/24/2024

  Good morning *******, 

  I have forwarded your complaint to the accounting supervisor to check on your chart and refund status. We will be processing your refund directly with the merchant that funds were paid. 

   

  Thank you 

  Customer Answer

  Date: 04/26/2024

   
  Complaint: 21616922
  
  I am rejecting this response because:

   

  no one has reached out to me and I keep getting excuses. I need someone to call me and confirm from a supervisor this is going to be done in the next week or less. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/30/2024

  Good Morning, we have sent your information to the accounting department for review. If refund is due it will be processed directly with the financing company. 

   

  Thank you 

  Customer Answer

  Date: 04/30/2024

   
  Complaint: 21616922
  
  I am rejecting this response because:
  I keep being told the same thing for months. I see no action. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sale and offering of the service is easy, and friendly. They will even apply for the credit for you. After they got my approval, schedule my surgery quickly and efficiently! Again so friendly. She described how everything was going to be easy the day of my procedure and no time! Doctor was going to see me acomode of times prior and spend 2 outs with me while in the ***Nothing was as described. Its unorganized, no one can tell you nothing. They just tell you sit and wait.The doctor saw me, I addressed what I wanted to accomplished. He assure me it was just a little pull here and there and that I was going to look completely like a NEW PERSON AND 10 years younger. He asked me if he could record my procedure and I agreed to it. I would love to see my before and after. Because the after is not what he told me I was going to accomplish.I agreed to a $4500 surgery, I ended up paying $6000 which was my approved credit, and it was for some fillers that were going to be added to my face. I was awake while the procedure was taking place, I know there was no fillers just Botox and proof is I still have the same holes under my eyes. Im just $6000 in debt for something didnt change my appearance. I could have paid less for just fillers and have a better result.I attached a before and after. I still Reality is I didnt get what I paid for, my issue was not addressed and they charged me for it.I also have uncontrolled muscle movement that starts without me knowing while Im with clients. Their follow up department does not answer, return calls or emails. *** tried to contact the lady ****** who sold me the procedure and now Im an inconvenience, keep calling and leave messages I cant help you.I will look for medical attention for my issues, because they are not answering to even schedule a follow up appointment. I want all my money back at this point so I can go and handle my after care and my whole procedure elsewhere. Should of look at their bbb F they have

  Business Response

  Date: 04/22/2024

  Good morning, Services were rendered patient does not qualify for any refund. If patient is not satisfied with the services rendered patient needs to contact our follow up office and request a Doctors Consultation. Fees paid are for services rendered, not for results. Patient may qualify for a revision but Doctor needs to see the patient. 

   

  Thank you 

  Customer Answer

  Date: 04/22/2024

   
  Complaint: 21593549
  
  I am rejecting this response because:
  Service rendered is offered and advertised as cero time down. Non of the side effects or issues I have had were lasted in their 1 page post surgery care.

  i have nerve pain in the right side of my face, involuntary face movement that comes unannounced while Im at work. I will go to a doctor to get a diagnosis and prognosis at this point. My complaint is not for just rendered service. 
  they charged me $6000 for a $4500 quote accepted by me. They added fillers to my service, something was not discussed with me. I was approved for a $6000 credit and they used it all without my consent. I was supposed to be charged $4500 for a PET as advertised on their instagram, website everywhere. 
  I already contacted the post op department, they scheduled me to visit the doctor but I cant travel after missing a week of work due to the extreme nerve pain I had last week, for a procedure it was not supposed to have any downtime. Im making up work time back, due to missing time. 
  

  I contacted their post op to schedule the app via zoom, and see what the doctor is going to provide as an after care for the side effects I have going. 
  

  
  Sincerely,
  
  ******** Mayor ************

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/21/2023 I went to CG cosmetics to get a surgery. I got a BBL with JPLASMA. When I originally called to get a BBL they tried to force me into getting liposuction, but I had already been to 2 other doctors for opinions on what is right for my body. I denied there services and they didnt want to operate on me until I told them 2 other doctors already said I am a good candidate for JPLASMA instead of ****. Well they agreed to give me a BBL with J PLASMA. A week lated I called them letting know my **** was crooked and my stomach does not look like it has J Plasma. I also questioned why there was no insicions where the DR ****** the fat removal on my body. They xaid give it 6 months, I gave it 6 months, they had me fly back down to ***** thinking they were going to fix their mess, only to tell me they want me to get LIPO. They fooled me out of my money anyway. They made it where I WOULD HAVE TO COME BACK FOR THAT LIPO no matter what. My body is uneven, they did not do surgery on the agreed places of my body. I have many before and after photos

  Business Response

  Date: 04/22/2024

  Good afternoon, unfortunately refund can not be processed because services were rendered. Nonetheless, you can qualify for a revision or a second round surgery. Based on Florida laws there is a maximum of fat that can be extracted per procedure. Therefore there are instances where two rounds are required to obtain the desired results. Please contact the follow up department to explore the different options you can qualify for. 

   

  Thanking you in advance, 

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in February 2023 I went to CG cosmetics for consultation for a tummy tuck. They explain the procedure and how much it will cost. I decided to finance it to momnt bank we set a date for September 2023 before the surgery. I had to come up with the lab results which I did .THEY CANCEL THE SUGERY DUE TO ABNORMAL RESULTS I was aware that if any reason that a surgery was canceled on my part, I still will be responsible for the thousand dollars, however, the remaining money will get refunded back to the bank. However that isnt the case they are still holding onto funds that needs to be relinquish back to the bank. *** reached out to them since October 23 phone calls, and emails that I have record of stating they are working on it and the matter will be resolved, gave them another month reach back out. They are still working on it every time I call they are still working on it. We are now in April and still they have not relinquished the funds back to the bank. This is my only resolution to help me reverse the funds back to the bank. all before they was answering my emails now they are not responding to None of the emails is very frustrating. When I call and ask to speak to a manager or office manager, they claim they will give me a call back the next day by the end of the day of course the day comes however, the call never comes. Please help me

  Business Response

  Date: 04/22/2024

  **************, I will have the accounting Department look at your chart and process refund ASAP. If you have any questions or concerns please contact the accounting department. 

  Customer Answer

  Date: 04/30/2024

   
  Complaint: 21581344
  
  I am rejecting this response because: with the supporting documents that I HAVE  attached to the original complaint THEY HAVE BEEN TELLING ME THIS SINCE OCT 9 2023 AND STILL NO RESLOUTION I STRONGLY BELIEVE THATS A TACTIC THEY USE TO BRUSH YOU OFF SO I NEED A QUICKER RESOLUTION WE BEEN DOING THIS SAME OL  DANCE FOR 6 MONTHS. THEY REFERED ME TO THE **** THE **** CUT TIES WITH THEM AND STATED THEY RUFUSE TO REFUND THE MONEY.... THAT THIS MATTER  IS OUT OF THEIR HANDS SINCE THEY ARE NO  LONGER ON THEIR PLATFORM
  
  Sincerely,
  
  Honey *****

  Business Response

  Date: 04/30/2024

  **************, for your information please know that the wire transfer for your refund was already sent this morning to MOMNT . Please contact them tomorrow to make sure it was received and that they adjusted your loan. 

   

  Thank you 

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/14/2024 $7000 I requested a refund, which the company is indirectly refusing. They have given me every excuse machine doesnt work, attorney is updating paperwork, need bank account not a credit cardto not give me my money back.

  Business Response

  Date: 04/22/2024

  Patient booked and reschedule a plastic surgery several times, I will forward to the accounting department for them to evaluate the case and process refund accordingly ASAP. 

   

  Thank you

  Customer Answer

  Date: 04/22/2024

   
  Complaint: 21528839
  
  I am rejecting this response because: I want a date when the refund will be issued. I've been given the runaround for several months now. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/22/2024

  Accounting ***** will contact you to sign the necessary documents and send your  information to the Bank to process your ACH. We don't have an specific date but your information was just forwarded to a supervisor for review and approval. 

   

  Thank you 

  Customer Answer

  Date: 04/22/2024

   
  Complaint: 21528839
  
  I am rejecting this response because: I need a specific date. It has been established that I cannot trust anyone's word at CG. All of this behavior is predatory, and ** has a history of giving people the runaround. 
  
  Sincerely, 
  *******************************
  

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid full balance of ***** for surgery, decided to cancel they told me it takes 30 business days for a refund. They told me to send a void check sent it an they stop responding to my email nor answer account phone line. It's very frustrating! I was told they will keep 1000 cancellation fee which was fine so they owe me *****

  Business Response

  Date: 04/22/2024

  Patient is due a refund. Merchant in which payment was processed was closed. Refund will be processed thru ACH.  We will email the patient a document to be signed Electronically and refund will be processed. I will send information to the ********************* for expediting. 

  Customer Answer

  Date: 04/22/2024

   
  Complaint: 21488802
  
  I am rejecting this response because:

  Thank You for contacting account department to expedite my refund thanks for the effort I will be rejecting response until I get my refund but thanks for the response 

  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/30/2024

  We have sent your information to the ********************* , if merchant you paid with is now closed your refund will have to be done thru ACH. We will get back to you as soon as possible and process your refund accordingly. 

  Remember price was only valid for a year and there is a cancellation fee of $ 1,000.00. 

   

  Thank you 

  Customer Answer

  Date: 04/30/2024

  I was told a couple weeks ago that they were gonna send me something to sign regarding my refund. I AM STILL WAITING.I have been very patience with you guys an still nothing, I will continue to reject this response until my refund is in my account.I was told refund takes 30 business days an it was been almost 3 months I believe 

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled for surgery on 08/09/2023 and I had an clearance appointment with my primary care physician 3 days prior to this date and I was cleared to have my surgery completed. My doctor sent all of my lab work over to ** cosmetics showing that I was cleared. ** cosmetics received my payment in full for the procedure at least a month in advance. Once my primary care physician sent my lab work over to ** cosmetics, I was then advised by them that I was cleared to have my surgery done. I was advised by ** cosmetics to come in on 08/07/2023 to meet the surgeon for last minute preparations before my actual procedure date. Once I arrived for my appointment at ** cosmetics on 08/09/2023, I was then advised to wait on the surgeon for my preparations. They stalled me and allowed me to wait 4 hours before taking me to the back to then informed me that the Doctor will no longer be performing my surgery due to me having a history or heart failure. This is incorrect, and not to mention that my primary care physician already had cleared me and faxed over my clearance and lab reports to ** cosmetics 3 days prior. The issue is not that they refused to perform my procedure. That is totally understandable. The issue at hand is that ** cosmetics refuses to give me my refund knowing that they never performed any work on me or had any intentions to. Before I left their office on 08/07/2023, I asked when will I get my money returned to me and I was advised that it would be returned to me by the accountant's department on 08/10/2023. I also asked for proof or discharge papers explaining that they refused to perform work on me and I was advised that the accountant's would reach out to me to provide me with that information as well. It is literally going on a year and ** cosmetics refuses to give me my money back for not performing my procedure and every time that I call they have been sending me in circles. You can hardly reach the office or get through to anyone and whenever you do speak with someone they just take my name and tell me that the accountant's department will contact me back but no one ever does. I have been calling ** Cosmetics to try to get this issue resolved literally every day and since 08/07/2023 and all they have been doing is ignoring me as well as blocked my number. I call from different numbers and they have blocked every number that I have called from. This is beyond draining ** cosmetics owes me $3000 for a procedure that they never performed and it seems as though that ** cosmetics is scamming me out of my money. It should not have taken this long to refund me my money because when I paid them it did not take this long for them to receive my payment. Because otherwise, I wouldn't have been able to secure an appointment. Someone please help. I am begginb and pleading. Times are too hard for me to allow my $3500 to go to waste. I have no proof to provide because they are refusing to speak with me or provide me with anything. Thank you

  Business Response

  Date: 03/26/2024

  Good afternoon ****************, your refund was already processed partially, I will need you to submit a void check to **************************************** Your payment was made with a processor we not longer used therefore you need to provide us with a void check because the remaining of the refund will be processed thru ACH directly to your Bank. 

   

  Thank you 

• Initial Complaint

  Date:03/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 29th, I made a $1000 deposit for a procedure, with a remaining balance of $5000, scheduled for February 18th. ***************************** was designated as my surgical coordinator. Throughout our interactions, she persistently addressed me as "love," despite my explicit instructions that I preferred to be referred to as ****************, particularly as a survivor of sexual assault. Despite my repeated requests, both verbally and via text message, she disregarded my concerns.Recognizing her refusal to acknowledge my request for basic respect, I requested a refund of my deposit. I conveyed my inability to continue engaging with a company that permits such dismissive and sexually inappropriate behavior from its staff. However, I received no apology, and I was informed that the deposit was non-refundable. Nowhere in the contract did I consent to endure sexual harassment or disrespect in exchange for receiving the procedure.I am deeply disturbed by the lack of professionalism and empathy displayed by the company and its staff. As someone with a history of sexual assault, the prospect of enduring further harassment or potential retaliation from the surgeon for voicing my concerns is distressing. My PTSD from past experiences has been exacerbated by this situation, rendering it impossible for me to feel comfortable conducting business with this company.

  Business Response

  Date: 04/22/2024

  Good Morning, unfortunately deposit is not refundable. We apologize to **************** if she felt offended in any way. Patient safety, well being and satisfaction are our priorities. We recommend that she contact us and ask to speak with a Supervisor so she can be helped.

   

  Thank you 

  Customer Answer

  Date: 04/22/2024

   
  Complaint: 21433851
  
  I am rejecting this response because: Nowhere in the contract did I agree to be sexually harassed. I gave a deposit for a procedure under the guise that I would be treated with dignity and respect every step of the way, which isn't what I received. 

  It's egregious to believe that I would now feel comfortable continuing business with the company despite my complaints.
  
  Sincerely,
  
  *************************