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Business Profile

Online Retailer

Smart Saker

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 72 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 27th, 2025, I purchased an item from SmartSaker for $75.98 total expense. When I checked the status of the delivery on November 12th, the tracker said that REMOVEDhad disposed of the item on November 6th. I called REMOVED, but they did not recognize the tracking number as theirs, and they said that they would not dispose of an item unless it was leaking fluids, which my item could not. I have reached out to SmartSaker. They said that a refund is on its way, but it may take a while and I may have to pay a fee to get it. That mentally triggers my scam alert senses.

    Customer Answer

    Date: 11/20/2025

    On November 18th, 2025, I recieved $74.48 of the $75.98 I spent as a refund. I believe that the $1.50 was used to pay the third-party refund company. I find that disappointing and I do not recommend purchasing from SmartSaker. I am thankful for the refund, though.

  • Initial Complaint

    Date:10/17/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 14, 2025, I placed an order with Smart Saker for a mop. I have never received the item, nor was I ever provided with a tracking number or any other confirmation fo the purchase. However, I was charged on my REMOVEDcard for the item. I do not seem to have any way of getting in touch with the company.

  • Initial Complaint

    Date:10/09/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed and paid for the camera order on Sept 11, 2025. I never received the item and e-mailed the company numerous times to inquire where it is or when it will be delivered. To date I have no response nor the item and no tracking information

  • Initial Complaint

    Date:09/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered smartsaker overbed table in June 2025 . The table arrived missing an important part. We contacted customer service, and they replied on July 4 saying they were very busy, but assigned us customer service tracking number above. It is now September 3, two months later, and we have heard nothing from the company, despite several follow up email attempts. There is no customer service number to call. We have not received the missing part, making the table impossible to assemble or use. We need either the missing part, a replacement table, or a refund.

  • Initial Complaint

    Date:08/22/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order REMOVED. Was charged immediately on my card. Never received an order/tracking number. Numerous emails, only to receive robot responses back. Was never provided an order number. There is no telephone number for customer service. No resolution. This website is a scam and needs to be shut down!

  • Initial Complaint

    Date:07/28/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    items not delivered can not contact supplier

  • Initial Complaint

    Date:07/22/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received SAKER SOLAR SHED BARN LIGHT product and immediately noticed the remote control did not turn on. Switched batteries to rectify the issue. Still did not resolve issue. Let the solar panel charge for two days in the hot sun. Still could not get item to work. The problem COULD be with the remote as it never turned on. I contacted customer service email three times at REMOVEDAND REMOVEDNo response. Researched phone number and found REMOVEDlooked like a scam to me, but I tried calling the number anyway. It was indeed another scam. Very frustrated and only want my money back. Any warranty is expired after 90 Days. I received my product on July 11, 2025. Today is July 22, 2025.

  • Initial Complaint

    Date:06/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 magnetic screen doors in gray for a standard size exterior door on May 31, 2025. I finally received a package on June 17, 2025, but what was inside was not what I ordered. It was the the wrong color (brown) and had Chinese writing embroidered into it. I wrote to Smartsakers contact email first on June 17, 2025, again on June 19, 2025, and again on June 23, 2025, asking for a return label and information on how to get a refund. The only response I got was that my message had been received but nothing else. I would like to return the items for a refund and never order from this company again. There is no customer service phone number to call.

  • Initial Complaint

    Date:06/28/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Item ordered never arrived. Tracking number pretended to be a REMOVEDtracking number and it is obviously not valid.

  • Initial Complaint

    Date:06/26/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order STD00590650 Date 15 Jun 2025, 1:21 pm Total $31.89 Status Active REMOVEDItems Saker LED Rechargeable Wall Light Style: Wood Price$25.90 Qty: 1$25.9 Order Summary Product Amount25.90 USD Shipping Cost5.99 USD Sales Tax0.00 USD Total Amount31.89 USD Shipping To REMOVEDShipping Method Standard Shipping Tracking Number TW2506P25028992894 REMOVED

Smart Saker is NOT a BBB Accredited Business.

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