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Business Profile

Online Retailer

Smart Saker

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 77 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 magnetic screen doors in gray for a standard size exterior door on May 31, 2025. I finally received a package on June 17, 2025, but what was inside was not what I ordered. It was the the wrong color (brown) and had Chinese writing embroidered into it. I wrote to Smartsakers contact email first on June 17, 2025, again on June 19, 2025, and again on June 23, 2025, asking for a return label and information on how to get a refund. The only response I got was that my message had been received but nothing else. I would like to return the items for a refund and never order from this company again. There is no customer service phone number to call.

  • Initial Complaint

    Date:06/28/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Item ordered never arrived. Tracking number pretended to be a *** tracking number and it is obviously not valid.

  • Initial Complaint

    Date:06/26/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order STD00590650 Date 15 Jun 2025, 1:21 pm Total $31.89 Status Active ****************** Items Saker LED Rechargeable Wall Light Style: Wood Price$25.90 Qty: 1$25.9 Order Summary Product Amount25.90 USD Shipping Cost5.99 USD Sales Tax0.00 USD Total Amount31.89 USD Shipping To ******** ******** ********************************************************************************************************* Shipping Method Standard Shipping Tracking Number TW2506P25028992894 ************

  • Initial Complaint

    Date:06/24/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a garden weeder from this company on Jun 7 and paid for it that day. I never received the product and it's been 3 weeks. The first time I tracked my order it said it was out for delivery, but it never came. I checked a few days later and it was at the airport in ********. I reached out to Smartsaker and filled out what they needed and what the problem was but when you hit submit nothing happens. I tried to track it today and now it doesn't even track it and there is no way to get a hold of them.

  • Initial Complaint

    Date:05/17/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered the welder online, paid via credit card on May 4, have not received merchandise. After numerous email contacts, I have not heard anything from them, other than they are reviewing.

  • Initial Complaint

    Date:05/11/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been waiting 3 weeks for the delivery. They claim they was shipped out. I tried to email him back. They won't contact me. The tracking number doesn't work

  • Initial Complaint

    Date:05/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted Saker Company 6 times via email as there is no phone number to call them. I still have not received a response. There website declares a response within days and still have not received any response. I ordered grass shears that were supposed to have a 20 volt battery charger and it was not included along with the blades for the grass shears. My order was defective and I have tried over and over emailing them and still no response. I cant use the $60 item since Im missing the majority of the parts. I need some assistance.

  • Initial Complaint

    Date:04/11/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered electric folding wagon ETC-001. Battery will not charge, and company not answering emails.

    Customer Answer

    Date: 04/18/2025

    SMART saker responded through TrustPilot which seems to be the only way they are responding. They are sending replacement battery. Will let you know if received.

    Customer Answer

    Date: 05/19/2025

    I did let you know that the business contacted me directly and fixed the problem.

  • Initial Complaint

    Date:04/08/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a pc of merchandise from smart saker over 3 weeks ago. ***** never shipped for a unknown reason. Yesterday we reach out to them asking for a refund.They respond this morning saying they will only give 50% refund. And not a full refund. Order never shipped. They took the money from the **** as soon as we placed the order tho 3 weeks ago.We just want our $60 back.

  • Initial Complaint

    Date:03/27/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Twister Arm Trainer on March 9th. I got in contact with Smartsaker through email because I hadn't received a tracking no. When I decided to cancel the order due to the length of time. Coincidentally they replied with a tracking no and said it's on its way. So I waited additional days still nothing. Now that I want a 100% full refund. Thank you

    Customer Answer

    Date: 04/02/2025

    The company has emailed me a resolution on the item that I ordered. I would like to withdraw my complaint. Thank you!

Smart Saker is NOT a BBB Accredited Business.

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