Business Profile

Online Retailer

Scentiment LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Scentiment LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

189 total complaints in the last 3 years.
164 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/21/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed order on January 9th 2025. Has not shipped yet been in contact with company twice and told that the team will look into it. Never heard back. Would like the order shipped to me as soon as possible.
Business Response
Date: 01/24/2025
Dear *******,

I want to sincerely apologize for the delay and the lack of communication youve experienced. I completely understand your frustration, and I am truly sorry for the inconvenience this has caused.

After reviewing your order, I can confirm that it is currently in transit with ****** You can track its progress using the following link:
******************************************************************************

We apologize again for not providing you with timely updates earlier. Your satisfaction is important to us, and I will ensure that our team follows up with you directly regarding any further questions or concerns.

Thank you for your patience, and please let us know if there is anything else we can assist you with.
Sincerely,

****** *********
Director of Customer Experience
******************
Customer Answer
Date: 01/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:01/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The product does not work and the company will not refund for a product that has been opened. How would I know it does not work until I open the package?No customer service assistance.
Business Response
Date: 01/24/2025

Dear ****,

Thank you for reaching out, and I sincerely apologize for the frustration youve experienced. On Wednesday January 22nd, 2025 we received your email and responded in regards to our return policy and gave you troubleshooting tips.
While our return policy does not allow for refunds on opened products, I want to assure you that the product is covered under warranty. To assist you further, weve set up a Warranty Replacement Request portal that will allow you to start the return process. Please use the following link to submit your request:
****************************************************************

When you complete the process, please make sure to dispose of any oils in the unit before sending it back. We dont require you to ship any remaining oils you may have feel free to keep them.

Once we receive the returned item, our warehouse team will inspect it and issue a replacement, please note this process may take up to ***** business days. However, it may be sooner. Once you have processed your warranty replacement request, please provide us with the tracking number. Once received at our location, I will have the process expedited.
Once again, I apologize for any inconvenience this may have caused you.

If you encounter any issues or have additional questions, please feel free to contact us at ************************************************************

Sincerely,
****** *********
Director of Customer Experience
******************

Customer Answer
Date: 01/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** *****
Initial Complaint
Date:01/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order, ask to cancel, they shipped, I returned, refund not received. Time line below:December 12th placed 2 orders totaling $304.96 December 27th requested refund as the items still had not shipped and was assured it would be cancelled and refund issued.December 29th received notification items were shipping, contacted service team and was told they would accept returns for up to 14 days.January 3rd received return labels (one for each order) and was told I would be charged $9.95 per label (after I told you not to ship the items). Service *** said they would waive the return label fee. Took video of everything and packed up all items in same packaging. Took inside the post office to be shipped.January 7th packages were received and signed for at Scentiment facility.January 21st called because refund has not been issued, was told I need to wait until January 29th.I have email trail if needed.
Business Response
Date: 01/24/2025
Dear ******,
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience youve experienced with this order and return process. I completely understand your frustration, especially with the extended wait time and lack of communication.

As mentioned in our previous correspondence on January 3rd, 2025, the processing time for returns is typically ***** business days. I understand that this has caused confusion, and I apologize for any inconvenience this timeline has caused.

I want to assure you that Ive escalated your case, and our returns department is now prioritizing your return. Since your packages were received and signed for on January 7th, we are in the process of locating your items, and the refund should be processed within the next 3 business days. We appreciate your patience as we work to resolve this as quickly as possible.

If you have any further questions or need additional assistance, please dont hesitate to reach out. I will continue to monitor the situation and ensure everything is handled appropriately.

Thank you for your understanding.
Sincerely,

****** *********
Director of Customer Experience
******************
Customer Answer
Date: 02/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:01/13/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 26, I placed an order. On Jan 3 I received a tracking number. The tracking number is to fed ex and after calling fed ex this is a bogus tracking number. The company has said it's processing even though the tracking On their site says fulfilled. **************** will send me a stand message but will not respond after I have complained. There are numerous others that have the same issue. Thisnis definitely a scam and others need to be aware. Order Order #******
Business Response
Date: 01/19/2025
Hello *******,
Were truly sorry for the inconvenience youve experienced, and we want you to know that your concerns matter deeply to us. We understand how frustrating this situation has been, and we appreciate you taking the time to let us know.
Unfortunately, due to circumstances beyond our control, there were unexpected delays in receiving stock from our manufacturer, which impacted the timely shipment of your order.
We understand how important it is to receive your orders on time, especially during this busy and festive time of year, and we deeply regret the inconvenience this situation has caused. Additionally, the surge in customer inquiries during this period has resulted in delays in responding to some of your messages, which is certainly not the level of service we strive to provide.
We have processed your refund. An email confirmation was sent to ********************************.
Please rest assured that we have resolved the underlying issue and are diligently working to catch up on all delayed shipments. Our team is committed to ensuring all our customers receive their products as quickly as possible and providing the excellent service you deserve.
Sincerely,
****** *********
Director of Customer Experience
******************
Initial Complaint
Date:01/13/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered online on 12/15 for a Christmas gift. Reached out multiple times to check the status.I requested to have the order cancelled and received generic response that my request is being escalated. After I requested cancelation of order and subscription. I receive an automatic, boiler plate email stating, "We are sorry to see you go" The order arrived on January 2nd, to which I rejected acceptance of the package. Until now, I have not received a response from the company. I have proof from ******, the company received the package. Scentiment Support Mon, Dec 30, 2024, 5:50AM (13 days ago)to me Hi Mia,I'm sorry to hear about your experience. I'll hand over your ticket to the relevant team for further *************** regards,Customer ****************** Consultant On Mon, Dec 30 2024, at 01:49 PM, *** ******* <*********************************>This order was canceled as of 12/21. since it did not arrive on time for Christmas and made alt plans. This is the worst online purchase experience Ive ever made. Lack of updates and customer service. On Fri, Dec *******, at 02:39 PM, <************************************************************>Hello Mia,Thanks for reaching out to us about your order #******. I understand you're wondering why it hasn't shipped yet.Your order is still being processed, and I apologize for any inconvenience this may cause. Typically, orders are processed within 3 to 5 business days. Your order was placed on December 15th, which means it's likely still within the processing time frame.Please be assured that you'll receive a notification with tracking information as soon as your order has been shipped out. If you have any further questions or need assistance, feel free to reach out.
Business Response
Date: 01/19/2025
Hello Mia,
Were truly sorry for the inconvenience youve experienced, and we want you to know that your concerns matter deeply to us. We understand how frustrating this situation has been, and we appreciate you taking the time to let us know.
Unfortunately, due to circumstances beyond our control, there were unexpected delays in receiving stock from our manufacturer, which impacted the timely shipment of your order.
We understand how important it is to receive your orders on time, especially during this busy and festive time of year, and we deeply regret the inconvenience this situation has caused. Additionally, the surge in customer inquiries during this period has resulted in delays in responding to some of your messages, which is certainly not the level of service we strive to provide.
I want to confirm that you have no subscription on your account and no additional product will be sent to you, unless an order is placed.
We noticed you opened a chargeback with your bank on January 15th 2025, advising the order was not received.
Your order # ****** was delivered to you on January 2nd, 2025.
Tracking: ********************************************************************************************
We also have attached the proof from ***** to this communication and it was also provided to your financial institution.
We apologize once more for the delay and the inconvenience this may have caused you.
Sincerely,
****** *********
Director of Customer Experience
******************
Customer Answer
Date: 02/08/2025

Complaint: 22802777

I am rejecting this response because:
I rejected the order and the package has been in their possession and I have not received my refund. No product, no refund and very slow response. They claim to be still looking for the product when I have provided a ***** delivery confirmation.
They have delayed on all aspects from delivery, to cancellation, to refund and to response. I want my 100% of my money. I have been dealing with this runaround since 12/15. Its not my lack of communication, its their lack of respect for consumers .
Sincerely,

*** *******
Business Response
Date: 02/10/2025
Dear Mia,

Thank you for reaching out, and I sincerely apologize for the frustration this situation has caused. Your concerns are completely understandable, and I appreciate your patience as we worked through the necessary steps to resolve this matter.

Since the chargeback dispute was resolved in our favor and we have now received the package at our warehouse on 01/08/2025, we were able to proceed with your refund in accordance with our Return and Refund Policy (*************************************************************). The refund has now been processed, and you should see the funds reflected in your account shortly, depending on your banks processing time.

I truly regret any delays and any inconvenience this may have caused you. Please know that we are continuously working to improve our processes to ensure a more seamless experience for our customers. If you have any further questions or need any additional assistance, please dont hesitate to reach out.

Thank you for your time and understandingwe truly appreciate your patience.

Sincerely,
****** *********
Director of Customer Experience
******************
Initial Complaint
Date:01/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Terrible customer service and false advertising. I ordered a mystery gift (twice) which said it would be over a 75 dollar value. They sent a 39 dollar awful smelling scent. They also refused to honor their advertised mystery gift and offered 20 dollars off my next purchase. They also said they were correcting their post. I sent them pictures proving their mistake. They admitted the mistake but failed to honor it. Also the mini diffuser doesnt cover the square footage stated. I also have additional emails/recording.
Business Response
Date: 01/27/2025
Dear *****,

We sincerely apologize for the inconvenience and frustration youve experienced. We are actively working with our marketing team to revamp our mystery gift advertisement to ensure clarity and accuracy moving forward. We truly value your feedback and understand your concerns.
To address this matter, weve issued two $20 gift cards for your orders #****** and #******, which have been emailed to *************************** We hope this gesture helps make up for the inconvenience caused.

Were also taking steps to review and improve the accuracy of our product descriptions, including the mini diffuser coverage, to ensure expectations align with the experience. Your additional emails and feedback are important to us, and we are committed to making things right.

Thank you for bringing these issues to our attention. Please dont hesitate to reach out if you need further assistance or have additional questions.

Sincerely,
****** *********
Director of Customer Experience
******************
Customer Answer
Date: 01/29/2025

Complaint: 22801953

I am rejecting this response because: They offered a 20 dollar gift certificates for two mystery items purchased and company advertised to be over 75 dollars EACH. They sent an item valued less than 40. Plus with a 20 dollar certificate I would need to purchase something else, pay shipping, and their bogus shipping protection. It also takes forever to get products.

Sincerely,

***** *******
Business Response
Date: 02/04/2025
Hello *****,

Thank you for your response.
We have corrected the information regarding the Mystery Gift and have issued you a new gift card for $30 to compensate for the previously advertised value discrepancy.
The gift card has been sent to the email associated with your account. (***********************************)
We sincerely apologize for any inconvenience this may have caused and hope this resolves your concern.

Best regards,

****** *********
Director of Customer Experience
******************
Customer Answer
Date: 02/07/2025

Complaint: 22801953

I am rejecting this response because: I want them to send two items valued at 75 dollars like advertised. I bought two mystery gifts to be valued at least 75 dollars. A 30 dollar gift certificate requires me to pay shipping and the protection plan. Im fine if they just send 2 items each valued at this price and we will call it done.

Sincerely,

***** *******
Business Response
Date: 02/10/2025
Dear *****,

Thank you for reaching out! We truly appreciate your patience.
To ensure you receive the full advertised value of your mystery gifts, weve issued gift cards totaling the difference. Please find the details of the gift card values and their issue dates attached for your reference.

Heres a breakdown:
Each mystery gift was advertised at a value of $75, and you ordered two, totaling an expected value of $150.
The products you received are valued at $80.
To make up the difference, weve issued gift cards worth $70.

If youd prefer a single gift card for the full amount instead of multiple ones, wed be happy to consolidate them into one for your conveniencejust let us know!

We consider this matter resolved, as the total value of your mystery gift purchase has now been fulfilled between the products and the issued gift cards. However, if you have any questions or need further assistance, please dont hesitate to reach out.

Sincerely,
****** *********
Director of Customer Experience
******************
Customer Answer
Date: 02/11/2025

Complaint: 22801953

I am rejecting this response because: please send as one card and Ill accept it.

Sincerely,

***** *******
Business Response
Date: 02/12/2025
Hello *****,

Thank you for your response!

We have canceled all other gift cards and issued a new one for $70 USD, which has been sent to ***********************************.

We now consider this matter resolved. We truly appreciate your patience and understanding while we worked to ensure a smooth resolution for you.

Sincerely,
****** *********
Director of Customer Experience
******************
Business Response
Date: 02/13/2025
The gift card was sent to this customer via email.
This matter is closed now on our side.
Customer Answer
Date: 02/15/2025

Complaint: 22801953

I am rejecting this response because: They sent the 70 credit but are still false advertising. There site has an up to 80percent love advertisement site wide when you get to the site. There wasnt one product listed at 80 percent off. I looked at every product. The top banner says up to 70percent off site wide but prices go up tomorrow. I went to use the 70 dollars on the ***** square feet hotel collection which is listed as 37 percent off. A few items were 70 but couldnt find anything listed as 80 percent off site wide. When you click the 80 percent off tab it takes you to sale items which are not 80 percent off.

Sincerely,

***** *******
Initial Complaint
Date:01/10/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 30, 2024 I placed an order for a Mini Scent Diffuser and Top 3 Hotel Scent Oils. My total equated to $81.93.On December 3, 2024 I received and email indicating my order shipped via ***** (Tracking #************).As of this complaint date (January 10, 2025) I have not received my order nor is the tracking showing any movement on the package.I emailed on December 11, 2024 and the response was that tracking can take up to 72 hours to appear (that was 8 days after supposed shipment). Was also told my matter would be ************ of 12/14/2024 i had not received a response from anyone so I emailed again. Was told at that time due to surge in holiday orders there were delays in receiving stock from suppliers. Was also told that they had resolved supply issues and were diligently working to fill orders and have all pending orders shipped within 10 business days. Responded with another email on 12/17/24 and was told there was misunderstanding on shipping status and my order was still in processing stage (although I was charged a $4.99 expedited processing fee and was told order shipped on 12/3/24).My next email from them on 12/19/24 indicated one of the oils was out of stock but was replenished 2 days earlier and all orders placed 11/25/24 and beyond were being shipped and they would check with warehouse to make sure mily order was one of them.The next communication from them was order was being shipped in 2 parts and one had shipped and provided same tracking from 12/3/***** last communication from them told me to hold tight and bit ********* this point I'm done holding tight and waiting. I want a full refund for all charges and my order canceled. I do not want their product nor do I want to receive it and then to have to turn around and go through a return process and will probably never get my money ******* addition to email communication I have contacted customer service by phone, sit on hold and end up getting disconnected anyway.
Business Response
Date: 03/20/2025
Dear ******,

I sincerely apologize for the inconvenience and frustration this delay has caused you. I understand how important it is to receive timely updates on your order, and I truly regret any lack of communication along the way.

After reviewing your order, I see that it was delivered on 01/29/2025. Unfortunately, due to circumstances beyond our control, we experienced unexpected delays in receiving stock from our manufacturer during the past Holiday Season, which impacted the timely shipment of your order. We completely understand how frustrating this must have been, and we deeply regret the inconvenience caused.

If you have any issues with your order or if theres anything else we can do to assist you, please dont hesitate to reach out. We truly appreciate your patience and your business.

Sincerely,
****** *********
Director of Customer Experience
******************
Initial Complaint
Date:01/08/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for the Scent Diffuser Mini Discovery Kit on Dec 7th (Order #******), and paid an additional $11.95 for expedited shipping for guarenteed delivery within 3-5 days. It was supposed to be a Christmas present. When it hadnt arrived by Dec 20th, I called Customer Support during business hours, waited on hold only to get a recording that everyone was busy, call back another time or contact Sentiment via their **************** email address. I then sent an email on 12/20 and received a canned response saying it would be investigated and resolved. Its now Jan 8th (32 days since I placed my order) and I still havent received my order, a refund and no follow-up email or phone call. Thus, I called Customer Support again today, only to get the same automated message that everyone is busy. I emailed again and received the same canned reply as last time.
Business Response
Date: 01/19/2025
Hello ******,
Were truly sorry for the inconvenience youve experienced, and we want you to know that your concerns matter deeply to us. We understand how frustrating this situation has been, and we appreciate you taking the time to let us know.
We shipped your order original order to you which was delivered on 01/15/2025.
We also sent you a small token of appreciation to make up for the delay and show how much we value your business. This was delivered to you on 01/17/2025.
We completely understand that actions speak louder than words. Please rest assured that were committed to following through and making things right. We truly appreciate your patience and the opportunity to prove ourselves.
Please rest assured that we have resolved the underlying issue and are diligently working to catch up on all delayed shipments. Our team is committed to ensuring all our customers receive their products as quickly as possible and providing the excellent service you deserve.
Sincerely,
****** *********
Director of Customer Experience
******************
Initial Complaint
Date:01/08/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a UK resident and purchased item(s) from the website ********************************** on January 5, 2025 totaling ****** GBP. I immediately canceled the order in accordance with their stated policy via the email provided and received an automatic response that my order could be canceled and my request would be passed to the relevant team. Ive since not heard anything back despite sending numerous emails everyday requesting cancellation and refund. The order remains unfulfilled and they are ignoring all emails. Scentiment (the Company) have accepted payment for the order which was processed January 5, 2025 although are failing to issue the product/refund.
Customer Answer
Date: 02/11/2025
Thank you for your response. **** have now refunded the order amount. Thanks for trying to resolve this issue, which I appreciate
Customer Answer
Date: 02/11/2025
Thank you for your response. **** have now refunded the order amount. Thanks for trying to resolve this issue, which I appreciate
Business Response
Date: 03/20/2025
Dear Deacon,

I sincerely apologize for the inconvenience and frustration this delay has caused you. I understand how important it is to receive timely updates on your order, and I truly regret any lack of communication along the way.

After reviewing your order, I see that it was delivered on 01/13/2025. Unfortunately, due to circumstances beyond our control, we experienced unexpected delays in receiving stock from our manufacturer during the past Holiday Season, which impacted the timely shipment of your order. We completely understand how frustrating this must have been, and we deeply regret the inconvenience caused.

If you have any issues with your order or if theres anything else we can do to assist you, please dont hesitate to reach out. We truly appreciate your patience and your business.

Sincerely,
****** *********
Director of Customer Experience
******************
Initial Complaint
Date:01/08/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for scents and a diffuser on dec 1. I haven't received it. Ive sent numerous emails, without a response. Ive tried to call MANY MANY times, no one picks up the customer support phone line. I literally get hung up on.This was a two hundred dollar order!!
Business Response
Date: 01/19/2025
Hello *****,
Were truly sorry for the inconvenience youve experienced, and we want you to know that your concerns matter deeply to us. We understand how frustrating this situation has been, and we appreciate you taking the time to let us know.
Unfortunately, due to circumstances beyond our control, there were unexpected delays in receiving stock from our manufacturer, which impacted the timely shipment of your order.
We understand how important it is to receive your orders on time, especially during this busy and festive time of year, and we deeply regret the inconvenience this situation has caused. Additionally, the surge in customer inquiries during this period has resulted in delays in responding to some of your messages, which is certainly not the level of service we strive to provide.
Please rest assured that we have resolved the underlying issue and are diligently working to catch up on all delayed shipments. Our team is committed to ensuring you receive your products as quickly as possible and providing the excellent service you deserve.
We will make sure your order is dispatched to you on Monday, January 20, 2025. We truly apologize for this delay.
As a sincere apology, wed love to send you a small token of appreciation to make up for the delay and show how much we value you. Please keep an eye out for an order confirmation email at **********************
To ensure weve cleared all pending orders, your "Apology Gift" will be shipped no later than January 24, 2025. However, its likely to arrive sooner as we are nearing the completion of our shipping backlog. Thank you for your patience and understanding!

Sincerely,
****** *********
Director of Customer Experience
Scentiment LLC
Customer Answer
Date: 01/19/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Scentiment LLC is NOT a BBB Accredited Business.