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Business Profile

Online Retailer

Scentiment LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

This profile includes reviews for Scentiment LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Scentiment LLC has 2 locations, listed below.

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    Customer Review Ratings

    3.1

    Average of 149 Customer Reviews

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    Review Details

    • Daurena N

      Date: 08/07/2025

      I have no complaints....I experienced nothing but good.... The scent diffuser and scents exceeded my expectations

    • Christopher S

      Date: 07/31/2025

      The scentiment 2 silver device does not work. Quit after a few months. Ive been back and forth with the customer service *** sent several emails. Videos and pictures sent. I received emails back to follow the directions Obviously I followed the directions as the unit performed originally. Unit has been cleaned and still does not work properly also the app is the absolute worst ************ is a sub par organization

      Scentiment LLC

      Date: 08/01/2025

      Hello ***********,

      Were very sorry to hear about the issues youve experienced with your device and the frustration caused by the back-and-forth communication. This is certainly not the experience we want for our customers.

      A dedicated team member will be reaching out to you directly to assist and ensure we work toward a proper resolution.

      Thank you for your patience and the opportunity to make things right.

      Sincerely,
      Scentiment Customer Support Team

    • Patricia B

      Date: 07/29/2025

      I Love these machines. I have bought several for gifts and I have 7 in my house. I have one in each room!

    • Leibnyz B

      Date: 07/28/2025

      A scam , they would not respond to emails or calls . A 4.99 charge is added to your order for security that does not secure anything because they simply do not reply . ***** this company !

      Scentiment LLC

      Date: 08/01/2025

      Hello Leibnyz,

      Were truly sorry to hear about your experience. This is not the level of service we aim to provide. A team member will be reaching out shortly to resolve this issue and ensure its handled properly.

      We appreciate the opportunity to make things right.

      Sincerely,
      Scentiment Customer Support Team

    • Vanessa A

      Date: 07/28/2025

      I love my Scentiments diffuser. I especially love scents like ocean breeze and daydream. They are my 2 favorites although I do like the one and brilliance. It gives off a great smell and my smaller diffuser definitely takes care of my bedroom.

    • Melissa H

      Date: 07/28/2025

      The oils smells great; the devices are awful. Whatever setting you have set is reset by the end of the day. The app is ********** main point for posting here is if you ****** it, the ****** store has a review of 2.1 stars. When you go on the Scentiment page it shows a 4.9 star rating. I believe they are filtering or falsifying reviews.

      Scentiment LLC

      Date: 08/01/2025

      Hello *******,

      Thank you for your feedback. Were glad to hear youre enjoying the fragrance of our oils, but were truly sorry to learn about the frustrations youve experienced with our devices and app.

      Our team is actively working on updates to improve app functionality and address issues like settings not saving correctly. We understand how important ease of use is, and your feedback helps us improve both the product and experience.

      Regarding your concerns about reviews, we want to assure you that we do not filter or falsify customer feedback. Reviews on our website are submitted by verified customers, and we aim to provide a transparent and honest reflection of our customer experience. The difference in ratings across platforms can occur due to varying review policies and sample sizes.

      Wed love the opportunity to assist you directly and work toward a resolution. Please feel free to contact us at ********************************** with your order information so we can help.

      Thank you again for your valuable input.
      Sincerely,
      Scentiment Customer Support Team

    • Tracy R L

      Date: 07/28/2025

      I am leaving 2 stars because of the issues I've been having with my Diffusers. I have 2 tall Diffuser, model 1, and 2 Mini Diffusers, model 1, that had problems. One didn't stay on, and the other made loud noises. They agreed to let me send it back for replacements, but only sent one back to me, which did NOT WORK! They agreed to let me send it back AGAIN, but I still haven't received my replacement for the 2nd Mini Diffuser. Now I'm waiting to have them both replaced and returned to me. I don't understand how or why I was sent 2 non working units. I'm hoping that when I get my 2 Mini Diffuser replacements that they both work correctly this time. If so I can leave more stars ??. If not then I'm done.

      Scentiment LLC

      Date: 08/01/2025

      Hello *****,

      Were so sorry for the continued trouble youve had with your diffusers and the inconvenience this has caused. We understand how frustrating this must be.

      A member of our team will be in touch to review your case to ensure both Mini Diffuser replacements are sent promptly and in working order.

      We truly appreciate your patience and the opportunity to make this right.

      Sincerely,
      Scentiment Customer Support Team

    • Mini B

      Date: 07/28/2025

      I've had my diffuser for a week now & it has stopped diffusing! The motor has gotten much LOUDER & it no longer steams! There is NO WHERE to report this nor communicate. I've sent email o lybto find out it's an automated response. How do I know? IT TOLD ME! And did not refer me to ********** I'm stuck with a $$ less balance and NO WORKING product. This is ELDER ABUSE!??

    • Linda J

      Date: 07/28/2025

      I love my diffuser. It leaves a lovely lingering scent!

    • Taqiyyah B

      Date: 07/22/2025

      I absolutely love my Scentiment diffusers! I have one large device for the main living area and two minis, one in my bedroom and one in my office, and theyve completely transformed each space. The scents are long-lasting without running the device for hours. My personal favorites areOcean Breeze,The One, andCompassion. Each one brings a unique feeling that really elevates the atmosphere. Whether Im relaxing at home or trying to focus at work, Scentiment helps set the perfect mood. Highly recommend!

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