Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a diesel fuel can from ******. ************ was the vendor ****** used. The company No Spill makes two different diesel fuel cans, model 1457 and model 1467. The 1457 cost more and had better reviews than the 1467, so I ordered the more expensive 1457. I received the cheaper 1467 and requested via ****** to return it and for a refund. The seller claims the fuel can is not returnable even if it has not been used. If they used FexEx to send it to me then I should be able to use ***** to send it back to them.I next filed a complaint with the ************************ The sellers reply via ****** did not address my issue. I stated that I received a cheaper incorrect item. The seller responded that I must prove both functionally (with specifications) and aesthetically (with pictures) why the cheaper incorrect item is not acceptable. Specifically, I ordered and paid for a more expensive No Spill 1457 fuel can and received the cheaper No Spill 1467 fuel can.The seller wanted a detailed a explanation and pictures to prove it was the incorrect item. If you go to the No Spill internet site (***********************************) the difference is obvious. The cheaper 1467 has a see through ViewStripe to visually see the fuel level while the more expensive 1457 does not. Additionally, there is a ******* factory applied sticker on the fuel can stating it is a 1467. How much more proof does ************ require?****** should E-mail all customers that bought the more expensive No Spill 1457 from this company because there is the possibility Im not the only one that received the 1467. Im not making any accusations and have no direct knowledge of such, but ****** needs to ensure they are not hosting mass fraud using ****** as the vehicle. The reason I am so suspicious is because it is so obvious that I received the incorrect, cheaper model. There is no way I could modify a 1457 to look like a 1467!

  

  Business Response

  Date: 06/04/2025

  Thank you for contacting Max *********************** and foremost, we sincerely apologize for the issue you encountered with your order. We understand how frustrating it can be to receive an item that does not match what you purchased, and we truly regret any inconvenience this situation may have caused.
  
  We would like to clarify that our request for pictures was never intended to make you feel uncomfortable or to question your integrity. Rather, it is a standard part of our internal process to confirm the item received, ensure accountability within our fulfillment operations, and properly raise a complaint with our warehouse team to prevent similar errors from occurring in the future.
  
  That said, we have reviewed the matter carefully and want to confirm that a full refund in the amount of $47.27 has already been processed to your original payment method. You should see this reflected within the next few business days, depending on your financial institution.
  
  There is no need to return the itemyou may dispose of the fuel can at your earliest convenience.
  
  Again, we truly apologize for the inconvenience and appreciate your patience and understanding throughout this process. Should you have any further concerns, we remain at your service.
  
  Max Warehouse
  Customer Service
  

  Customer Answer

  Date: 06/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi So I order a baseboard heater from this place NEVER opened the package it was to big for the room you could tell by size of box so was no need to even open it. I return the item and got $5 back on my return from a $53 heater. The business emails me pictures of A heater all banged up so obviously they took a damaged heater they already had on hand and used those pictures to be deceitful with bad business practices. This is unacceptable for any business to do this just to keep the money from a customer I am absolutely disgusted with this horrible company. I will send you a pic of the deceitful picture they sent me of a heater that was never opened and returned to them in an unopened box

  

  Business Response

  Date: 04/15/2025

  Thank you for contacting Max ******************** sincerely apologize for the inconvenience youve experienced with your recent order. We understand how frustrating this situation must be and we truly appreciate you bringing it to our attention.
  
  We would like to investigate this matter thoroughly to understand what happened and provide a proper resolution. However, since this order was placed through ******, we are unable to locate the purchase using your name alone due to privacy limitations on their platform.
  
  To proceed with the investigation, could you kindly provide us with the Amazon order number associated with your purchase? This number should have been included in the confirmation email you received from ****** at the time of purchase. Once we have that information, we will be able to retrieve your order and look into the issue right away.
  
  We appreciate your patience and look forward to resolving this matter promptly.
  
  Max *****************************

• Initial Complaint

  Date:02/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product description failed to describe all of the hazards and toxicity of the Product. It only showed the front of the bottle on the website but when received the product and read the back of the bottle, It was far more toxic than we were led to believe. We would have never ever bought this product if the deceptive advertising was not used. Subsequently the seller refused a refund saying that the item was too toxic to ship back. ****** phone representatives told us that they would honor an A-to-Z guarantee if the seller did not refund us. Subsequently our A-to-Z guarantee from ****** was denied even after appeal. In addition to providing us a refund that we would like the seller to place a picture of the back of the bottle containing all of the warnings wherever its for sale. I tried to upload a picture of the ****** website description but the upload button was not working. I have pictures in case they change it after this.

  Customer Answer

  Date: 02/09/2025

  Thank you for accepting my complaint. I also would like you to know that on the info page about this seller, they claim that they are rated A+ by your organization yet when I looked at your organizations website, it says they are not accredited at all if possible, please let me know which one is correct. Thank you for your time and have a great day.

  Customer Answer

  Date: 02/09/2025

  Thank you for accepting my complaint. I also would like you to know that on the info page about this seller, they claim that they are rated A+ by your organization yet when I looked at your organizations website, it says they are not accredited at all if possible, please let me know which one is correct. Thank you for your time and have a great day.

  

  Business Response

  Date: 03/21/2025

  DearRichard, 
  
  Thank you for reaching out, and please accept our sincere apologies for the inconvenience and concern caused by your recent experience with this product.
  
  We completely understand how important it is to have full transparency regarding a product's safety and labeling. While we are the sellers and not the manufacturers of this item, we take your feedback very seriously. We will be raising your concerns directly with the brand to ensure they are made fully aware of the issue you've encounteredespecially regarding the lack of detailed hazard information in the product listing.
  
  We can confirm that a full refund has already been processed on our end. As the product is considered hazardous and not suitable for return shipping, please feel free to dispose of it safely according to your local regulations.
  
  Once again, we truly regret the experience you've had, and we appreciate you bringing this to our attention. Your feedback is invaluable in helping us improve both product listings and the customer experience moving forward.
  

  
  Warm regards,

  Max Warehouse

  
  

  Customer Answer

  Date: 04/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 18th I purchased a wax free toilet seal from Fernco($12.79) on ****** from the seller MaxWarehouse. The item was wrong so I needed to return. ****** sent me a return shipping label, I also had a return of two hunting blinds ($230)going back to temu. On December 30th, i took my package to *** to be shipped. On January 1st, I realized I messed up and placed the wrong label to the wrong item. Due to holiday all places was closed. I messaged the seller through ****** explaining what happened. I sent my packages tracking number and stated I will pay for shipping to be return. They messaged me back stating they will not return that all items are discarded if it does not belong to them. I called *** and asked for their help, they couldn't help because ****** sent the label. I then reached out to ****** and they assured me I will receive my package back. ****** stated they are completing the return to sender through ***. Two weeks go by and nothing, ************ sent a message stating they did receive the package and it was thrown out as they mentioned since they didn't get a RTS. I called ****** and they assured me I am getting the package back. I have called several times with no resolution.

  

  Business Response

  Date: 03/10/2025

  Dear ********, 

  
  We sincerely apologize for the inconvenience you have experienced with your return. We understand how frustrating this situation must be, and we truly regret any confusion caused.
  
  Unfortunately, as part of our safety and compliance regulations, any item that arrives at our warehouse that does not belong to our catalog is immediately discarded. We are not permitted to keep or return such items, as they are not part of our inventory. After reaching out to our warehouse team, we confirmed that the item you mistakenly sent has already been discarded, and we are unable to retrieve or return it.
  
  We understand how disappointing this must be, and while we regret that we no longer have the product available, we want to make this right for you. Therefore, we have processed a full refund for the wax-free toilet seal you originally purchased, even though it was not returned.
  
  We truly appreciate your understanding and apologize again for any frustration this may have caused. If there is anything else we can do to assist you, please dont hesitate to reach out.
  
  Best regards,

   

  Max Warehouse

  Customer Answer

  Date: 03/10/2025

  I reached out the following day after I mailed the package to amazon.  I mailed on December 31st. (I reattached the conversation)I reached out to ************ on Janurary 2nd due to holiday. So they was aware before the package was delivered. I offered to pay for the return shipping. 

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 22830902
  
  I am rejecting this response because:I reached out the following day after I mailed the package to amazon.  I mailed on December 31st. (I reattached the conversation)I reached out to ************ on Janurary 2nd due to holiday. So they was aware before the package was delivered. I offered to pay for the return shipping.
  
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this light set from Max warehouse in january 22 2023. I received the package on 2 25 2023 . We were going to set up the lights for valentines day but didnt have time . Never opened the package and 6 28 2023 we opened the package and went to set it up . It worked good for an hour and it just went off . After going through the instructions *** resatting it . The lights do not work . I called them and emailed them and was told can not return or refund after 30 days . I talked the the manufacturer *** they that Maxware house has to contact them at **************************** I asked them to call them to set up a return with them *** i was told they do not have time to do that . I paid $674.35 for these lights and to use them for an hour is just not right and to be told that they dont have to time to try to return it to the manufacturer is not right also . I bought it these lights because they were at a lower price . I found other lights that were the same for a higher price by $500 so I thought i was getting a deal but no just getting ripped off just ***** me. What ever i could do exchange or refund i would research who i buy from in the future . Thank You *************************

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 23, 2022 I purchased a item order# ************ from ************************** thru ***** I have contacted **** ref. this item and the return of it.The story begins with me mistakenly ordering the item. Lest than 5minuets after I did so I requested a cancellation of the item. The ************************** denied the cancellation. I then called the Max-Wearhouse *** was told that once my item was ordered it could not be canceled, as they have an automated system.I told them all about my cancelling within 5 minuets etc. They advised that I should wait until it was delivered and refuse the item. Thats what I did. When the item was dropped off at my residence, I refused the item and **** put in the truck and drove away. The next day while We were not at the residence the item was dropped off. Because I was not here to refuse the item it was left at my residence. I then contacted the seller, and they would not tell be what happed to the item after I reused it.To some this up, Now the ************************** will not bay for any shipping and will not refund me if I ship it back. Here's the catch. It will cost me about $32.00 when I only payed about $38.00 for the item.Could someone please assist me with this issue. The whole thing does not look right.*************************