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Business Profile

Online Retailer

FOCO Licensed Fan Gear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** in customer service refused to process an exchange or refund for a product that does not fit per the supposed measurements they claim on the website. I know what size I wear and the measurements on their website does not measure accurately. I will be leaving negative feedback on all social media platforms. All I ask is forban exchange or refund of the size Medium to a size Large because their measurements are wrong. I wear all size Mediums so that is what I ordered and their product fits like a small. If they listed accurate measurements then I would not have purchased a medium and went with a size Large. This will be the last time I purchase anything from **** and I will be sure to inform all my friends and family and as many people on social media to avoid this company.

  • Initial Complaint

    Date:06/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDERED ITEM FROM FOCO AND NEVER RECIEVED IT AND THEY WILL NOT RESEND ITEM OR REFUND ME. AND THEY HAVE NOT REACH OUT TO CARRIER ON THE DELIVERY

  • Initial Complaint

    Date:01/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two pre-order products from this company back in October and received a confirmation stating that the products would be shipped around the first week of December. As of now I have not received anything. I have emailed the customer service department and I was told it would be shipped 12/20/24 then it moved to 12/27/24 but it hasnt shipped. I emailed them saying I wanted a full refund for my order and now they have gone silent and havent received a response from them.

  • Initial Complaint

    Date:12/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Currently, I received an email from my credit card stating that my price increased from the original price paid on the invoice. The company did not send me a notice of the change, but charged my card a ***** increase which now the total is $57.39 instead of *****.

  • Initial Complaint

    Date:10/24/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a swimsuit from **** on 10/1/2024 based on their size chart they provided. I selected a small because they said that should fit a 32 inch waist. I paid approximately $30. They arrived and were way too small. And then I found out they will not accept returns on those types of items. I've contacted their email customer service center twice and have received no response.

  • Initial Complaint

    Date:07/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order two ********** stadium bags in late June, 2024 . Paid via pay pal..I have not received.

  • Initial Complaint

    Date:06/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered board shorts off their website w/sizing based off their size chart. When product arrived I quickly tried them on (with clean undergarments), and the sizes were no where near what they showed - way too small. I emailed to ask about return, and they told me sales were final. I let them know I only received the product within the past hour, quickly "tried to put them on", and became apparent the sizes were not as advertised. They still would not allow a return even though their own size guidelines were not correct.

  • Initial Complaint

    Date:06/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Non delivery of products sold!!!! I received email stating delivery and no delivery was made. They charged my card emediatly. With no product delivered. Continued email of delivery dates with nothing.

  • Initial Complaint

    Date:12/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order gloves on Dec 7th 2023.Have not received.Add said 5/7 days.*** says ready to ship.been tracking for last 10 days ,no change.Is a Cristmas Present.After reading reviews I realize I should not of ordered from Fan Island.

  • Initial Complaint

    Date:10/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on November 6, 2022. I was charged $123.35. I never received any items. When I challenged it with Paypal they provided a fake tracking number which has never arrived and doesn't show any delivery. Because they provided a tracking number, Paypal closed the dispute.

FOCO Licensed Fan Gear is NOT a BBB Accredited Business.

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