Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Jacob's course with ******* **** on May 2nd 2024 where she interviewed me and decided I would be a good fit then said the cost was $4800. She rushed me through signing up with Affirm after adding there is a 90 day money back guarantee. Their contract states there are no refunds but she verbally stated there was a refund policy. I had started the coursework and quickly realized that additional capital was needed after the $4800 and I was misled regarding costs. I reached out to Jacob?s team on May 10th stating I wanted a refund. They tried stating there were other options and that they had a very strict policy in place for refunds and I did not qualify. I opened a dispute with Affirm on May 16th, but Jacob?s team reached back out to me stating that they provided me with my store, platform, 1 on 1 calls, and all the other parts of the mentorship program. I advised that I had never requested my store link and what was provided was not what was described as sold. Affirm denied the chargeback and sided with Jacob?s team on June 19th. I went back and forth with Jacob?s team more stating their refund policy and Jacob?s video promoting his program stating, "anyone who does not do well in the program I will kick out and refund". Shortly after, they said it was no longer valid and they updated their website so the video was taken down. However, I have a recording from his website of that video from May 16th so it was valid when I signed up and asked for my money back. I had also asked for a recording of my call with ******* where she advised of the refund policy as well but they stated that she never said that and when I said they were lying and I wanted the recording, that they were unable to as it was for training purposes only. I asked then where I could send documentation requesting it as Colorado Privacy laws entitle me to anything I am recorded in, they once again, refused. I never would have signed up for this without the refund policy. This is fraud.

  Business Response

  Date: 03/24/2025

  Hey *******,

  
  We wanted to personally address your concerns, so instead of just replying here, Jacob recorded a video response to go over everything in detail:
  

  Please copy and paste the link below into your browser, as Jacob justifies how each point is false!

  ****************************************************************************************************
  

   

  To clarify a few key points:
  

  First, you mentioned that you were told there was a 90-day money-back guarantee before signing up. However, in the recorded call with our team member, what was actually stated was:

  
  "So if after three months of you genuinely trying your best, meaning you have, you know, showed up to the calls, you have done everything we told you to do. If you're not performing, like you have not made a sale, Jacob will personally sit on a one-on-one Zoom meeting with you until you do, right? Because we want to make sure you do well."
  

   

  This was never a money-back guarantee, but rather a commitment to hands-on support if you struggled. In that same call, you confirmed that this made you feel confident, and then proceeded to sign the contract. Which, in bold text, clearly states there are no refunds.
  

  Additionally, regarding the additional costs, our program teaches real business models that naturally require some investment. This was outlined in the program, and we also provide alternative low cost business models to accommodate different financial situations. The idea that unexpected costs were hidden is inaccurate, as our team is transparent about ad spend, ******* hosting fees, and other standard expenses.
  

  When you requested a refund, we offered solutions to help you move forward. However, since you signed a binding contract acknowledging the no-refund policy, and had already received full access to the program, the request did not qualify. When you escalated the dispute with Affirm, they reviewed the evidence including the signed contract, and ultimately ruled in our favor.
  

  As for Jacobs statement in his marketing about "kicking out and refunding" students who dont do well, this was not a universal guarantee. It was based on an action-based policy, meaning students who genuinely follow the system and put in effort receive personal coaching to ensure success. The policy was not a blanket refund offer.
  

  Lastly, regarding the recording of your call, we do not provide sales call recordings, as they are used for internal training purposes. However, our legally binding agreement, which you signed, takes precedence over any verbal discussion.
  

  At the end of the day, we stand by our program, and we genuinely want our students to succeed. If you'd like to continue the conversation and explore ways to make this work for you, feel free to reach out to us at **************************************************************************************************** as were happy to help.
  

  Jacob Levirad Team
  

  
  

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23093933
  
  I am rejecting this response because:

  Thank you for your response to my BBB complaint. After reviewing your explanation, I must respectfully reject your statement. While your response provides an overview of the 90-day policy, it fails to address the full context of the conversation and the critical details left out during the initial interactions.
  
  I continue to maintain that there was a lack of transparency during the process, particularly with respect to the fees and refund policy. While the video may explain how the 90-day action-based policy works, it does not accurately reflect the information conveyed to me during the welcome call. It is not reasonable to assume that myself, along with others, all fabricated the existence of a 90-day return policy (screenshots provided from other individuals referencing a 90-day money back guarantee).
  
  Had I been made fully aware, as you now state, of the $4,800 course fee, the $30 Shopify shop fee, and potential ad costs ranging from $50-150, I would have appreciated the clarity and would have politely declined the offer at that time. Additionally, had I known there was no refund policy, I would not have signed up in the first place. I would have recognized that such a financial commitment was out of my reach. 
  
  The high-pressure sales tactics employed during the booking call were misleading, creating a sense of urgency that pressured me into a decision without sufficient time to consider the full scope of the program and associated costs. This approach left me with little opportunity to make an informed decision. If these elements listed above had been properly disclosed upfront, I would not have agreed to the terms or signed the contract.
  
  In light of this, I respectfully request that you reconsider your position on this matter and work with me toward a resolution that acknowledges the concerns raised in my initial complaint. I would like my course cost refunded to Affirm.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 04/26/2025

  Dear *******,

  We hope youre doing well.

  We just wanted to personally reach out and let you know that weve been trying to connect with you because we truly want to work toward a resolution together. Over the past week and a half, weve been calling and texting you daily and have also offered the opportunity to set up a call directly with Jacob so we can have an open and honest conversation about your concerns.

  We completely understand that situations like this can be frustrating, and we genuinely want to do everything we can to help find a solution that feels fair to you and to us as well. Our goal has always been to work with you, not against you.

  Whenever youre ready, wed love to hop on a call and talk things through. Please just let us know a time that works best for you. Were more than happy to accommodate your schedule.

  Looking forward to hearing from you and hopefully moving toward a positive resolution soon.Warm regards,

  Team at Jacob Levinrad

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I have spoken with their team today 4/19/2025 and reached resolution. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 3, 2025, I came across an ad for Jacob Levinrads eCommerce course and decided to join. I didn't know anything about these people, but I believed that they could help me reach my goals. A team member, ****, reached out, asked about my goals and aspirations, and deemed me a good fit. He scheduled another call with *******, another team member, who repeated the process and began onboarding me. ******* instructed me to create an Affirm account, provide my SSN and drivers license, and sign a PandaDoc formwithout explaining any policies and telling me to look them over and not think too much of them. I later found concerning Reddit threads, online reviews, and warnings about the program, and after speaking with people online, which led me to request a cancellation.I tried to contact anyone I could online, but no one had responded back to me. I later got into contact with *******. When I told him I wanted out, he brought in ****, someone part of the leadership team members, who insisted there were no refunds or cancellations per the ******** contractthough I never saw such terms when I first signed it. After pushing back, **** convinced me to drop my Affirm dispute in exchange for a refund. I tried to do as he asked, only to learn from Affirm that disputes cannot be canceled, meaning **** had knowingly misled me.After waiting 10 days trying to get a response from Affirm, **** revoked the offer, claiming I took too long. No one from Jacobs' team has spoken with me since. On March 3rd, Affirm ruled in Jacobs favor, citing a posted refund policy and accepting a falsified signature. They ignored my evidence, leaving me with a fraudulent charge. I have been scammed, and I am seeking assistance in recovering my funds.

  Business Response

  Date: 03/24/2025

  Hey ******,

   

  We wanted to personally address your concerns, so instead of just replying here, Jacob recorded a video response to go over everything in detail:
  

  Please copy and paste this link into your browser!
  

  ***********************************************************
  

  To clarify a few key points:
  First, you mentioned that you were pressured into signing up, but the reality is that you voluntarily completed the sign-up process after speaking with our team. You personally provided the required details, signed the contract, and agreed to the terms, including our clearly stated no-refund policy. These agreements are IP-tracked and timestamped, meaning they cannot be falsified. Additionally, we have a recording of the call when you signed it, further verifying the legitimacy of the process.
  

  Regarding your refund request, we understand that after reading online forums, you had second thoughts. However, disputing the charge under false pretenses / claiming fraud when you knowingly agreed to the terms which put us in a difficult position. When you filed a dispute, we simply provided Affirm with the signed contract that you submitted, which is why the dispute was resolved in our favor.
  

  As for our team members offering to refund if you dropped the dispute, the unfortunate reality is that once a dispute is opened, we lose the ability to issue a refund until its fully resolved. ****** has its own internal policies that prevent cancellations of disputes, and it seems there may have been some miscommunication on that. By the time the process played out, the refund offer was no longer on the table.
  

  Lastly, we understand that negative reviews exist about every business, especially one as visible as ours. With hundreds of millions of impressions, its inevitable that not everyone will be satisfied. However, we also have one of the largest collections of video testimonials in the industry, showcasing real students who have succeeded using our training. You can check them out here: ********************************************************************.
  

  At the end of the day, our goal is to help students succeed, and we truly regret that you had this experience. If youd like to continue the conversation and see if theres a way we can resolve things, feel free to reach out to us at **************************************************************************************************** were happy to discuss further.
  

  Jacob Levinrad Team
  
  

  
  

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23021606
  
  I am rejecting this response because:

  To respond to your key points;
  First, Yes I did feel pressured into signing up and staying with your program while telling your team members numerous times that I would like to opt out. I take full responsibility for not doing my due diligence and fact checking your company and how much of an impact this company has truly had vs the lies thats displayed online and the possible reviews that were purchased to boost up sales. When I did sign the agreement, I did not see in bold no refunds at all. I honestly believe that was not there and somehow added after the sign-up process. The reasoning for me feelings this way comes to your second point;
  I did not in any way dispute the charge under false pretenses as Fraud. I disputed it because yes, I did have second thoughts and current members in your program who confided in telling me that they regretted joining your course and how much of a mistake it was for them. I was told by one of your team members **** that if I cancelled my dispute with Affirm that he would get me a refund. I have the text messages to prove EVERYTHING I am saying and I will be uploading them with this complaint. He stated that a refund could not be approved with an open dispute. I attempted to cancel the dispute solely because I was explicitly assured both through text message and by the support channel  that doing so would result in a refund. The dispute was only resolved in your favor because once I tried to cancel, both **** and affirm" wouldn't respond to me about anything and the timeframe passed for me to resolve the matter. I truly believe **** tricked me into trying to cancel my dispute and took more time than needed so that the timeframe was missed with Affirm for me to resolve the matter. 
  I find it very contradicting that your company states under no circumstances are refunds issued which is the reason for this entire dispute but then states the timeframe passed for me to receive a refund from your company so it was no longer on the table.  The truth of the matter is your team member **** offered a refund and when the time came to issue, he did not follow through with his promise.  
  As far as the positive reviews, which again could have to be purchased to boost sales, that doesnt prove the success of your company. There are just as many negative reviews as there are positive. Yes, every company will have some negative reviews and people who comment because theyre unhappy but how you resolve those negative reviews is what separates a good company from a great one. These people are evidently the same people that are also in your course having the same issues. My concerns did not just come from the online threads, it also came from other students that are in your program telling me that your practices are shady. I stand by that I was promised a refund and was tricked into losing my dispute with Affirm.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 04/24/2025

  Dear ******,

  Thank you once again for reaching out and providing further clarity on your experience. We genuinely appreciate your openness and fully recognize the frustration that can accompany situations like this.

  As youre already aware, the agreement you reviewed and signed at the beginning of your enrollment does outline a clear no-refund or cancellation policy. While we do our utmost to ensure clarity around these terms during onboarding, we also understand that misunderstandings or second thoughts can sometimes occur.

  Its also important to highlight that filing the chargeback through Affirm not only violated our agreed-upon terms but also initiated a formal dispute process, which unfortunately required significant time, attention, and financial resources from our side. Specifically, this dispute incurred costs exceeding $1,000 in administrative fees and related expenses. Despite these challenges, Affirm ultimately resolved the dispute in our favor after carefully reviewing the evidence provided, including your signed contract and transaction details.

  With all that said, its genuinely important to us that each student has a positive experience, and your feelings of frustration certainly arent lost on us. We would greatly appreciate the chance to discuss your concerns in a more personal and direct manner, and we sincerely believe that a conversation could help clarify misunderstandings, rebuild mutual trust, and allow us to explore possible solutions.

  To facilitate this, we warmly invite you to connect directly with Jacob on a brief call. During this conversation, well openly discuss your experience, listen carefully to your perspective, and explore pathways toward resolving your concerns, potentially including addressing a settlement of funds. Were prepared to absorb the additional costs weve already incurred in handling this dispute because your satisfaction and maintaining a positive relationship matter deeply to us.

  Our team will reach out to you shortly to arrange this call at a time that suits you best. We truly hope youll accept this invitation, as we feel confident it can lead us toward a constructive and positive resolution.Thank you again for your patience and willingness to communicate openly with us. Were looking forward to connecting soon.

   

  Wishing you the best,

  Sincerely,
  Jacob Levinrad University
  ****************************************************************************************************

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23021606
  
  Dear Jacob Levinrad Team,

  This email is to confirm receipt of Jacob's email dated 4-24-25 stating that a full refund has been approved for my case. I appreciate this resolution.

  The email instructed me to contact you for the next steps in processing this refund. Before doing so, I noticed a recent statement on the BBB platform indicating a desire to speak with me further by phone.
  As I have previously requested, I prefer to keep all communication in writing via email to ensure a clear and accurate record on my end. Given the clear agreement outlined in Jacob's email regarding the full refund, I wanted to inquire whether a phone call is truly necessary to proceed with the refund process. I am happy to provide any necessary information via email to facilitate the next steps.

  Please advise on how best to proceed with the full refund as per your company's email.

  
  Thank you for your time and attention to this matter.
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 04/25/2025

  Good Evening,

  This is a response with talking to an agent over the phone. the BBB agent who is handling the case requested me to do this. I am requesting this document to be sent to Jacob's team on my behalf. They need to still sign it, so it can be a legal binding contract on both sides.

  Therefore, I request this to be send to Jacob's team so we can move forward with the full refund that was stated on this document/agreement. 

  Business Response

  Date: 05/04/2025

  Hey ******,

  Thank you for your message and for confirming receipt of our recent communication.We want to reassure you that we remain committed to moving forward with the agreed-upon settlement. At this time, we are just awaiting final review and sign-off from our legal team in order to formalize the agreement.

  We completely understand your preference to keep all communication in writing, and well continue to honor that. Once the signed document is finalized on our end, we will send it over promptly so we can proceed with next steps.We appreciate your patience and cooperation, and look forward to concluding this matter shortly.

  Warmest regards,
  Team at Jacob Levinrad

  Customer Answer

  Date: 05/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refund From: The Mentorship Program with Jacob Levinrad Loan Amount: $2,997.00 Finance charge: $1,325.39 Total of payments: $4,322.39 Loan confirmed: September 5th 2023 Paid: October - February Total of $600.30 (Reimbursement Requested)September 14th: Contacted Jacob and Affirm to request a refund by calling the phone number he initially used to recruit / contact me and the phone number listed on the affirm website. Left several voice messages. (Within 60 day refund policy)February 15th, 2024 : Contacted Affirm, asked for forgiveness from Loan Payments February 27th: Contact FROM Affirm requesting Documents Proof. March 22: Compiled and sent in proof / documents.I am writing to request a refund for the online course "The Mentorship Program with Jacob Levinrad" that I recently enrolled in through Affirm. Additionally, I am seeking forgiveness for the loan associated with this course, given the nature of the transaction.After diligently participating in the course and completing several modules, it has become evident to me that the course content does not align with the promises and descriptions made during the enrollment process. The individual from whom I purchased the course provided false information regarding the cost and the benefits I would receive. The quality of the material provided is substandard, and the information presented is not only inaccurate but also misleading. The lack of mentorship, despite it being a major selling point, is particularly distressing. Despite my repeated attempts to contact Jacob and his team for support, I have not received any response. Moreover, the course content is riddled with inaccuracies and offensive language.Jacob Levinrad, the course creator, is facing numerous accusations of fraud and has a history of failing to deliver on promises. The course has garnered over 100 refund requests and has left hundreds of customers dissatisfied, as evidenced by their complaints on platforms like Reddit.

  Business Response

  Date: 05/14/2025

  Dear Saher,

   

  Thank you for reaching out and sharing your concerns. Were truly sorry to hear that your experience didnt align with your expectations, and we want to assure you that your feedback is important to us.

  At Jacob Levinrad, were committed to supporting our students and continuously improving the experience we provide. While we aim for excellence in every area, we understand that miscommunications or unmet expectations can sometimes occur, and when they do, we want to address them openly and fairly.

  A team member will be reaching out shortly to schedule a call with you. This will give us a chance to connect directly, understand your situation better, and explore the best way to move forward with your needs in mind.

   

  Warm regards,

   The Jacob Levinrad Team

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in Jacob Levinrads e-commerce course for $7,800 on September 2nd, influenced by misleading marketing claims that suggested I could earn $10,000 within a month. However, upon participating in the course, I found it to lack valuable content and practical guidance. The initial videos presented a lavish lifestyle without providing actionable advice. The first session focused on personal anecdotes rather than essential e-commerce strategies.After purchasing the course, I encountered various issues, including restricted access to the TikTok accounts I bought to utilize for the course, and misleading information about guaranteed income, which led to my decision to seek a refund. I requested a refund shortly after enrolling due to financial struggles related to my health insurance and medical bills, but I was told that refunds were not possible per their policy. During a follow-up call with Jacob Levinrad, he stated that if I didnt see results, he could offer me a job that would pay $2,000, further compounding my feelings of being misled.Additionally, I filed complaints with the ************************ (***) and the ************************************ (****) to address the misleading practices and lack of support. ****** has resolved my dispute in favor of the course provider, which adds to my frustration. I want to alert others to these practices and seek a full refund for the unfulfilled promises and subpar content provided in this course.

  Customer Answer

  Date: 10/17/2024

  Here's the link to my recorded video where I share my frustrating experience with the Ecom Mastery course. I discuss the absence of actionable advice, ineffective strategies, and financial losses I faced from buying ****** accounts. I express my disappointment with the course content, the lack of support, and the misleading promises that led me to dispute the charges and raise concerns about potential fraud. Despite putting in significant time and effort, I achieved no results. I tried to upload the video manually, but it's too large.
  

  Business Response

  Date: 11/13/2024

  Hey!
  
  We are aware of your concerns and want to bring to light that you did sign our contract that states we do not offer refunds
  
  We understand when joining you may have had doubts. However, we know you have what it takes to  make this work
  
  Our team is opening to discussing a customized path for you to ensure we get you back on the right track
  
  Please reach out to our team at ************

  
  
  

  Customer Answer

  Date: 11/26/2024

  Thank you for your response, but let me be absolutely clear: I am entirely dissatisfied with your course and firmly believe a full refund is the only fair resolution in this matter.

  
  

  While you reference a signed contract, this does not excuse the unethical and misleading practices I experienced:

  
  

  1. Pressure Tactics During the Booking Call: From the very start, I was subjected to high-pressure sales tactics during the booking call, designed to make me rush into a decision without fully understanding the terms or details of the program. The urgency you created was manipulative and left little room for thoughtful consideration.

  
  

  
  

  2. Vague and Unrealistic Promises: Your team explicitly promised I would earn $10,000 within 30 days if I followed the course. This claim was not only unrealistic but also completely unsubstantiated based on the lackluster content and absence of meaningful mentorship I received.

  
  

  
  

  3. Inconsistent Pricing: I have learned that other students were charged as little as $1,000 or $3,800 for the exact same program, while I was charged $7,800. This inconsistency demonstrates an unfair and predatory pricing model.

  
  

  
  

  4. Unsatisfactory Content and Support: The course materials were outdated and generic, offering no unique value that justified the cost. Moreover, the promised mentorship and support were non-existent, leaving me feeling abandoned after payment.

  
  

  
  

  5. Identity Theft Incident: Since following your program, I have become a victim of identity theft, an issue that has caused significant stress and financial harm. This alone solidifies my decision to discontinue any involvement with your course.

  
  

  
  

  6. Broad Student Dissatisfaction: I am far from the only student who feels this way. The dissatisfaction of others further highlights the systemic issues within your program.

  
  

  7. Additionally, I want to address your association with Affirm to finance this course. The loan I was charged through ****** had an APR of *****%, which is well above Floridas legal limits for consumer loans. This predatory financing practice not only violates ethical standards but may also raise legal concerns. It further demonstrates how your program takes advantage of students financially.

  
  

  I am currently abroad and unable to make calls. If you are serious about resolving this issue, you may contact me via email at ********************************.

  
  

  I expect a full refund of $7,800 to be processed promptly. Failing to address this request will leave me with no choice but to escalate the matter further, including filing formal complaints with the BBB, FTC, and my states Attorney General.

  
  

  I trust you will take this opportunity to rectify the situation and resolve this matter in good faith.

  
  

  Sincerely,

  ****** ***********

  Customer Answer

  Date: 11/26/2024

  Clarification on Refund and Payment Obligations

  
  

  To clarify my financial situation regarding your course:

  
  

  1. I was charged $6,000 through Affirm and $1,800 directly to your course, totaling $7,800.

  
  

  
  

  2. I have so far paid $300, and I fully expect this amount to be refunded.

  
  

  
  

  3. I am not willing to pay the remaining balance of $7,800. Given the dissatisfaction, false promises, and unethical practices associated with your program, I should not be obligated to make further payments either to Affirm or directly to your course.

  
  

  
  

  
  

  This total amount is unreasonable and unjustifiable for the lackluster content, false promises, and harm Ive experienced. I trust you will take the necessary steps to ensure this matter is resolved fairly.

  Business Response

  Date: 06/05/2025

  Dear ******,

   

  Thank you for taking the time to share your feedback. We regret that your experience with our program did not meet your expectations, and we appreciate the opportunity to respond and clarify several key points.

  
  Before enrolling, you were provided with a detailed overview of the programs structure, deliverables, and expectations. The entire program was presented and explained up front, and based on our records and communications, you expressed satisfaction with what was offered before choosing to move forward. We made every effort to ensure you were informed and confident in your decision prior to payment.

  
  As with all students, you also reviewed and signed a service agreement that clearly outlines the scope of the course and includes a no-refund policy. While we understand personal financial situations can change, the terms of enrollment were fully disclosed and acknowledged prior to access being granted. This policy exists to ensure fairness and consistency in how we deliver services and allocate resources to students.

  
  With respect to the concerns raised about income potential, we would like to refer you to our publicly available Income and Earnings Disclaimer, found at: ************************************************************************************************************************************. This statement makes clear that we do not and cannot guarantee any specific income outcomes. All earnings examples and testimonials shared throughout our materials are illustrative and aspirational in nature. As outlined in the disclaimer, results vary widely and depend on individual effort, market factors, and the personal application of the material taught.

  
  Regarding support and course content, our program includes structured onboarding, implementation assistance, and access to direct support. We are always available to address questions or technical challenges when students communicate through the proper support channels. If you encountered issues or confusion around access, we would have gladly worked with you to resolve them.

  
  You also mentioned inconsistencies in pricing. Like many service-based businesses, we occasionally offer promotional pricing or customized packages based on different service bundles. However, all students receive access to the same core training and support regardless of their pricing tier.

  
  We take your report of identity theft very seriously. At this time, we have no indication that any breach or compromise originated from our platform or any official service provider we recommend. If you believe a third-party tool contributed to this issue, were open to providing supporting documentation for any investigation initiated by the relevant parties.

  
  Lastly, any mention of a $2,000 work opportunity was made in a supportive context. From time to time, we offer active and committed students the chance to participate more closely in certain internal efforts. This is not part of the core program and was not presented as a guaranteed job or contractual obligation - simply as an offer of encouragement.

  
  While we stand by the terms of our program and our communications throughout the process, we are also committed to addressing concerns in a fair and respectful manner. We remain open to finding a resolution and are more than happy to continue this dialogue professionally should you wish to engage further.

   

  
  Sincerely,
  Team at Jacob Levinrad
  

  
  

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 22434678
  
  I am rejecting this response because:
  
  Thank you for your response to my BBB complaint. However, I must respectfully reject your claims, as they do not reflect my experience and fail to acknowledge key concerns Ive raised.
  
  I was enrolled into your program and charged $7,800 total $6,000 through Affirm and $1,800 directly from your company. Since enrolling, I have only paid $300 of that amount. I am requesting the full cancellation of the remaining balance and a refund of the $300 Ive already paid.
  
  My concerns are based on misleading sales tactics and a misrepresentation of the program. I was promised a comprehensive, guided experience yet what I received was inconsistent, lacking, and did not reflect the promises made during the enrollment process. The course content, communication, and structure did not align with what was described, and I was left confused and unsupported throughout.
  
  In addition, your team stated in this BBB response that all students are enrolled in the same program and the only difference in pricing comes from promotions. However, in your response to my public Trustpilot review, your team claimed my pricing was higher because I received a specific tier of service. These two explanations contradict each other which raises further concerns about transparency and fairness.
  
  Unfortunately, my review on Trustpilot was removed before I could submit my name to verify it, but I do have a screenshot of your companys public response, which I am attaching as supporting documentation. That reply directly conflicts with your current statement here on BBB.
  
  Furthermore, I find it important to note that we are now well beyond any 90-day window since my enrollment. That alone further supports my request for a full cancellation and refund, as the initial onboarding, promised support, and overall experience were not delivered as described.
  
  Your claim that support was available is contradicted by my repeated attempts to receive assistance, which were either ignored or ineffective. This lack of real support left me stranded and frustrated.
  
  Additionally, your mention of a "$2,000 work opportunity" was misleading and felt like undue pressure rather than a genuine offer. Presenting such incentives as part of a supportive context without clear guarantees only exemplifies the deceptive and coercive tactics used during enrollment, further eroding trust.
  
  Regarding the identity theft incident, which occurred as a direct result of following the programs advised methods, I expect your company to take accountability. It is unacceptable to dismiss this serious issue without proper investigation or support.
  
  My experience has been extremely negative. I respectfully ask that you reconsider your stance in light of the serious concerns Ive raisedparticularly the misleading onboarding, complete lack of support, coercive tactics, and the identity theft incident. I trust you will acknowledge the depth of my experience and come to a proper resolution as outlined in my initial complaint.

  Business Response

  Date: 06/12/2025

  Dear ******,

  
  Thank you for expressing your concerns and providing detailed feedback. We genuinely regret your dissatisfaction and sincerely acknowledge the challenges you've described.

  
  We want to assure you again that our team remains committed to offering ongoing support to assist with any business-related questions or difficulties. Our records reflect that multiple conversations took place, during which our team actively sought to address your issues and clarify your concerns.

  
  Concerning your request for a refund, the onboarding contract explicitly states, "no refunds or cancellations shall be issued under any circumstances," as was clearly communicated and acknowledged during your enrollment. This policy is in place due to the nature of our service-based business, where resources and personalized support are allocated immediately upon a student's enrollment.

  
  Regarding the 90-day guaranteed profit of $1,000, this guarantee was explicitly stated in the contract and tied specifically to following the Media Maker path precisely and adhering closely to our guidance. Our records indicate you pursued the Ecom Mastery path instead, which rendered you ineligible for this guarantee. Additionally, your lack of consistent participation and engagement disqualified you from this condition. We genuinely cannot force participation, and due to the nature of our provided resources and support, refunds under these circumstances are not feasible.

  
  Moreover, the disputes you filed constituted a breach of your contract, creating a situation where communication had to be paused. During the dispute process, funds were frozen, necessitating the suspension of your program access until the dispute was resolved. This significantly limited our ability to continue providing support and engagement at that time.
  The offer of a $2,000 work opportunity was genuinely a gesture of goodwill aimed to assist you, understanding the challenges you were facing. We deeply regret if it appeared otherwise, as our intention was strictly supportive, never coercive or deceptive.

  
  Regarding the identity theft claim, we conducted an extensive investigation internally and found no indication of breaches within our system. Given the seriousness of this issue, we strongly recommend you report this to your local authorities. As a reputable company, we have absolutely no incentive to breach or compromise the security of our students.

  
  We empathize greatly with your frustration and acknowledge the intensity of your experience. While the no-refund policy prevents us from issuing financial returns, we remain available to discuss further business-related support should you wish to re-engage positively.

  
  Sincerely,
  Team at Jacob Levinrad
  

  
  

  Customer Answer

  Date: 06/14/2025

   
  Complaint: 22434678
  
  I am rejecting this response because:

  While I appreciate the companys reply, it continues to sidestep the core concerns of my original complaint. The response reiterates contractual clauses and general statements, but fails to genuinely address the misleading onboarding, poor support, and inconsistent communication I experienced.
  
  First, the $1,000 guarantee being limited only to students who follow the Media Maker path was never disclosed to me prior to enrollment. At no point during the sales or onboarding process was I told this condition existed. I did not commit exclusively to the Ecom Mastery path it was suggested to me, but my actual intention was to pursue the Media Maker track. I attempted to do so and engaged with the materials, but found the content vague, confusing, and unsupported by any real mentorship.
  
  I was told that to receive direct mentorship, I would first need to generate income which is contradictory to the promise of guided training and undermines the programs entire structure. This created a frustrating, circular situation: mentorship was advertised upfront but withheld unless results were produced without that guidance.
  
  Additionally, the companys current statement that all students are enrolled in the same program and that pricing only varies by promotion directly contradicts their public response to my Trustpilot review. In that review, your team stated my pricing was higher due to an upgraded or different tier of service. These two explanations conflict, and I have attached a screenshot of that Trustpilot response as evidence. This inconsistency speaks to broader concerns about transparency and fairness.
  
  The dismissal of the identity theft incident that occurred during my time in this program is also concerning. It resulted from methods promoted within the course, and I believe it warranted more than a denial and a referral to local authorities. Simply stating there were no internal issues is not an investigation nor is it supportive.
  
  Furthermore, the companys claim that communication was paused due to the dispute process is not a valid justification for the total lack of support I experienced well before any dispute was filed. This response conveniently rewrites the timeline to avoid accountability.
  
  The course itself did not deliver the promised experience. It lacked clarity, depth, and direction. It was far from the hands-on, guided mentorship that was pitched during the enrollment process. The $2,000 work opportunity that was later offered felt like additional pressure, rather than a genuine resolution.
  
  Lastly, I want to note that I am not alone in these concerns. There are currently thirteen complaints filed publicly on your business profile many of which echo the same issues Ive experienced. Several students have expressed being misled, misinformed, and unsupported a pattern that directly reflects my experience. This is clearly not an isolated incident.
  
  This experience has caused me ongoing distress, frustration, and financial harm. Therefore, I am formally requesting the full cancellation of any outstanding balance and a refund of the $300 Ive already paid. I should not be expected to continue paying for a program that failed to deliver what was promised and actively caused further issues.
  
  I am not interested in continuing with your program in any capacity. I will continue to pursue this matter until it is resolved fairly and appropriately.

  Business Response

  Date: 06/24/2025

  Dear ******,

  
  Thank you for your continued response and for expanding on the concerns outlined in your complaint. We want to assure you that we take this matter seriously and appreciate the opportunity to clarify key points that have been raised multiple times across our communications.

  
  Onboarding, Program Structure, and Guarantee
  At the time of your enrollment on September 2nd, you signed a contract that clearly outlined the structure of our program, including a conditional $1,000 income guarantee applicable only to students who selected and followed the Media Maker path as described in the agreement. This condition was explained during onboarding, where all paths are presented and left entirely to the students discretion.
  

  Your early correspondence specifically mentioned the Media Maker path and acquiring a Media Maker account, indicating that this was the direction you initially intended. However, you proceeded with the Ecom Mastery path instead. While we respect that choice, it made you ineligible for the Media Maker guarantee, as the requirements were not followed.
  

  Course Access and Participation
  We also wish to respectfully address your timeline. You submitted your refund request just two days after enrolling. This left little time for you to complete onboarding or engage with the material in a meaningful way. Based on internal records, there was minimal platform usage or substantive communication from your end before the dispute was initiated, which significantly limited our ability to deliver support or mentorship.

  
  Support Availability and Dispute Impact
  Support channels were available from the start. Communication was only interrupted once external disputes were filed, which froze access and paused the delivery of services. Any claim that support was lacking prior to this point is not supported by the timeline or our internal documentation.

  
  The $2,000 work opportunity was offered as a good-faith resolution after your initial concerns, not beforehand. It was intended as a gesture of support, not a replacement for the program or any form of pressure.

  
  Program Tiers and Pricing
  Regarding your comment on pricing inconsistencies, we reviewed the Trustpilot response you referenced and can confirm that it accurately reflects our program structure. Our business offers over 15 different coaching tracks, service tiers, and event options not a single one-size-fits-all course. While all students receive access to the core curriculum, pricing varies based on the level of mentorship, coaching involvement, and resources requested during enrollment. No student is ever charged differently for the same service level, which aligns fully with both our past public statements and the current explanation.

  
  Identity Theft Concern
  This BBB submission was the first time we were made aware of any claim related to identity theft. No mention of such a concern appears in our past communication records. Following your claim, we conducted an internal review and found no evidence of any breach or misuse of data. If there is a specific method, third-party tool, or component of the program you believe contributed to this, we are open to reviewing those areas in depth.
  

  We take accusations of this nature seriously. However, it is important that such claims are accompanied by clear information so that we can investigate thoroughly and respond appropriately.
  

   

  Resolution

   While our contract includes a no-refund policy, our priority remains working toward a fair and professional outcome. We are open to scheduling a direct call with Jacob to discuss your concerns in more detail and to explore any possible path forward.

  We recognize that this situation has been frustrating, and while we stand by our policies and program structure, we remain willing to engage further in good faith should you wish to continue the conversation.
  

   

  Sincerely,
  Team at Jacob Levinrad
  

  
  

  Customer Answer

  Date: 06/25/2025

  Complaint: 22434678
  
  I am rejecting this response because:
  

  While I did initially request a refund early on, that request was based on immediate concerns about the misrepresentation of the program and the pressure-filled onboarding process. Personal circumstances were present, but the primary reason for that request and for every attempt at resolution afterward, was the disconnect between what was promised and what was actually delivered. Despite choosing to continue and give the program a fair chance, I was consistently met with unclear structure, lack of support, and a refusal to address my concerns beyond repeating a no refund policy.
  

  Support & Communication
  You state that support was available before the dispute, yet my attempts to receive guidance were unanswered or ineffective. Simply having support available does not mean it was delivered in a useful or timely way.
  
  $2,000 Work Opportunity
  This offer was framed as an opportunity tied to course participation, and regardless of whether it was introduced before or after, it contributed to the sense of pressure and manipulation. It was not presented as a neutral gesture, and its timing does not erase its impact.
  

  90-Day Guarantee & Misrepresentation
  Your current explanation that the 90-day income guarantee only applies to the Media Maker path is not only misleading, its completely inconsistent with the way the guarantee was presented during enrollment. That condition was never made clear to me, and at no point did I understand the guarantee to be path-specific. This is yet another example of wordplay being used to avoid honoring a basic consumer protection.
  
  Additionally, we are now well beyond the 90-day ***** And unlike your attempt to pin blame on platform usage, the real reason I disengaged from the program was the identity theft I experienced directly as a result of following your programs advised methods. That raised serious personal and security concerns, and I made the only logical choice: to stop participating for my own safety. Continuing after that experience would have been reckless. Your teams failure to acknowledge that fact, or take any responsibility for the outcome, is unacceptable.
  
  It is incorrect to say this concern was raised for the first time here. The identity theft issue was mentioned during my second dispute with Affirm, around early November 2024. So your team was aware and chose not to address it. To be clear, the identity theft was a direct result of following your programs course methods.
  
  Pricing Inconsistencies
  Your Trustpilot response clearly stated I received a higher tier of service. Your BBB response claimed pricing only varies by promotions. These statements conflict. Whether or not there are 15 tracks, the explanation has changed depending on the platform, which raises valid concerns about inconsistent messaging and sales tactics.
  
  Refund Request
  My request remains unchanged: I am seeking a full cancellation of the outstanding $7,500 balance, and a refund of the $300 already paid, based on the misrepresentation, misleading claims, lack of support, and harmful experiences I encountered.
  
  Final Note
  If your company is genuinely interested in resolving this professionally, I am open to continued communication, but only through written channels, specifically via the BBB platform. 

  Business Response

  Date: 07/03/2025

  Dear ******,

  
  Thank you again for your continued response and for providing additional context. We appreciate the opportunity to formally address the concerns youve raised.
  

  Program Overview and Access
  To begin, we acknowledge and appreciate your confirmation that you signed a contract prior to enrollment which clearly outlined the scope of the program, the no-refund policy, and the terms of our 90-day guarantee. You were also shown the structure and content of the program prior to payment, and you were provided access to our support systems, coaching calendar, and course material immediately upon enrollment.
  The refund request you submitted just days after enrollment occurred before full onboarding was completed and prior to substantial engagement with the program. While we understand that personal circumstances were involved, the fulfillment team is unable to process refund requests once access has been granted, in accordance with the clearly stated and prominently displayed policy in your signed agreement.
  

  Support Availability
  Support was fully available across all primary paths - including Ecom Mastery, Media Maker, remote sales, and agency business models and our coaching team is dedicated to assisting students in these areas. However, as outlined in the agreement, requests for refunds, cancellations, or billing-related matters are not handled through our coaching or support channels. Due to the nature of the business and the resource allocation involved in onboarding students, all refund matters fall outside the scope of support, and our team is not authorized to override contract terms.
  While support was accessible to help you progress within your selected path, your early request to exit the program preempted that process. We were not given a fair opportunity to support you within the framework of the program you agreed to, which limits the basis of claims that support was insufficient.
  

  90-Day Media Maker Guarantee
  The 90-day guarantee is action-based and explicitly tied to the Media Maker path, as stated in the contract you signed. To qualify, students must actively follow the structured guidance laid out by Jacob Levinrad, implement the steps provided, and demonstrate consistent effort throughout the 90-day period. This ensures we can accurately assess performance and offer the guarantee fairly.
  In your own statements, you acknowledged disengaging from the program and ceasing participation shortly after enrollment. By doing so, you automatically became ineligible for the guarantee, regardless of path selection. This is not a matter of interpretation but a clearly defined condition within the agreement you acknowledged upon joining.
  

  $2,000 Work Opportunity
  The offer of a work opportunity was made after you expressed challenges with time and personal obligations. It was presented as a gesture of goodwill and support, not as a replacement for the program or a coercive tactic. You were under no obligation to accept the offer, and we regret that it was misinterpreted in this way.
  

  Identity Theft Allegation
  We take your allegation of identity theft extremely seriously. Following your latest message, we have now conducted a second internal review of all systems, account activity, and partner integrations associated with your enrollment. Once again, we found no indication of any breach or compromise within our internal infrastructure.
  You mentioned that this issue was referenced in a dispute filed with Affirm in November 2024. However, we have no record of any formal communication from you regarding this issue directly to our team at that time. Furthermore, in both previous and current responses, we have asked for clarification on where you believe the breach may have occurred - yet no specific information has been provided. Without actionable details, we are unable to investigate further or validate the claim.
  We respectfully ask that if you believe a third-party platform or external actor was involved, that you report it to your local authorities and allow the appropriate entities to conduct a formal investigation. We remain open to cooperating fully with any official inquiry. However, unsubstantiated and repeated public accusations without evidence are not only damaging - they may also be considered defamatory.
  

  Pricing and Trustpilot Clarification
  Your claim that our responses on Trustpilot and BBB contradict each other is incorrect. In both cases, we have consistently stated that our program offers multiple tiers of service, including beginner tracks, advanced mentorship, and custom coaching options. Our Trustpilot response clearly stated:
  We offer over 15 different programs The price depends on the level of coaching, resources, and access included. No one is ever charged differently for the same exact product.
  

  This aligns perfectly with our current position: pricing varies by level of access, coaching, and involvement - not by random promotion or favoritism. You enrolled in a tier that included direct one-on-one mentorship with Jacob Levinrad, which naturally carries a higher price point than self-paced or group-tier options. This structure is standard across the coaching industry and was disclosed transparently during your enrollment process.
  

   

  Final Clarification and Resolution
  

  To summarize:
  - You received access to the program as agreed and outlined in your signed contract.
  
  
  - You disengaged just two days after enrollment and did not participate sufficiently for a fair evaluation.
  
  
  - The refund policy and 90-day guarantee conditions were clearly explained and remain binding.
  
  
  - A second identity theft review was conducted and showed no internal breach.
  
  
  - Our pricing explanation has remained consistent across all platforms.
  
  
  - We have made multiple attempts to resolve this professionally.
  
  
  While we maintain that a refund is not warranted under these circumstances, we remain open to resolving this matter professionally. If you prefer written communication only, we will continue to engage through this BBB platform. We only ask that the conversation remains rooted in facts and mutual respect.
  

  Sincerely,
  Team at Jacob Levinrad

  Customer Answer

  Date: 07/07/2025

  Hi ******,

  
  

  I just noticed my BBB case was marked as answered, but I didnt have a fair opportunity to respond. The business took about 89 days to reply to my last message, and their response came in just this morning.

  
  

  That left me with barely any time to respond before the case was closed which feels very unbalanced. If they were given over a week to reply, I believe I should be granted the same fair window, not just one day. I had every intention to respond later today, but the case was already closed by this afternoon.

  
  

  Im kindly requesting that the case be reopened so I can submit my full reply.

• Initial Complaint

  Date:09/29/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. **Date of the transaction**: I enrolled on 10/30/2023.2. **The amount of money you paid the business**: I paid $4,129.53 for the course including interest.3. **What the business committed to provide you**: full access to the course materials, group calls, support, and strategies to improve e-commerce skills and profitability. As well as a refund after 90 days if I was not happy with the course.4. **What the nature of the dispute is**: I met all the requirements for a refund, including course completion, product testing, advertising spend, and participation in group calls. However, the business has refused to issue my refund and continues to change the requirements after they are met 5. **Whether or not the business has tried to resolve the problem**: I contacted ******* and. ***** on 03/20/2023, but the issue remains unresolved.6. **If the issue involves advertising, when and where the ad was seen or heard**: I saw the course advertised on Instagram on 10/25/2023. I then received an email with a video explaining there would be a refund after 90 days.

  Customer Answer

  Date: 09/30/2024

  The companies Refund Policy that *** met the requirements of.

• Initial Complaint

  Date:09/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the fall of 2023, I was presented an ad on Instagram from an individual named ***** ********. In the ad, he said that he was looking for people to mentor in e-commerce, and that it would be free and he would only take money once you started profiting. As a result, I applied and received contact from someone affiliated with the company named ****. He got me on a call and said I was approved, but told me the course was different than advertised. He said that it was actually a $3000 course, but you only paid $925 at the beginning, then after three months if you were making at least $5000 a month, they would charge the remaining $2075. Otherwise, they would refund your money and you would be disenrolled. This seemed reasonable, so I bought the course. I was very disappointed by the material presented, as it was supposed to be a full e-learning course, group calls, one-on-one mentorship, and monthly calls to check your progress. In reality, it turned out to be about 6 hours worth of videos full of unethical, misleading business practices, one group call, and no contact from the mentors. After a couple of months, I noticed on the discord community that people were saying that they attempted to get a refund, and they were refused. Then, the moderators of the community began to delete the messages, and later deleted the server. Any attempt to reach anyone from the company is met with no answer and they refuse to reach out to me. I would like assistance with this matter.

  Business Response

  Date: 11/13/2024

  Hey!
  
  After looking over this situation in depth with our team we see where you are coming from and your concerns
  
  We do want to bring to light that there have been a lot of additions into the program that can be very beneficial in your journey
  
  Our team is more than happy to discuss this situation over our support line - ************

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 06/12/2024 || Money Lost: $1500 || Nature of Dispute: Controversial ************************ online course is highly misleading and overpriced. After researching online, I found I was one of the more fortunate individuals who wasn't scammed out of $5000 or more. The course material offered by *****'s team is vague and ultimately unrelated to the intricate details of drop shipping. From encouraging users to purchase obscure products such as blue light-blocking glasses and a watch to "heighten their success," to conveying a "rags to riches" narrative to pressure individuals into enrolling. Before signing up, buyers are promised to receive a fully developed dropshipping site with a certified, successful product. All that's expected of the buyers is to create content for the product to generate profit. When I received what I paid for, however, I could tell that *****'s team conveniently used AI to create my site. During the process, I also spoke with ********************* who never mentioned a refund policy. Not only that but to sign up, he initially had me go through a site called fanbasis.com that prohibits refunds on all purchases. I completed one purchase through this site and the remaining balance was to be paid in installments on the app Affirm. Before deciding to take action, I contacted their support desk to understand why I received a poor version of what I paid for. In return, their representative **** accused me of using AI to generate my dropshipping store which made no sense because I paid them to do this for me. He also suggested I shouldnt open a dispute against their company because they have a high win rate. In response, I filed a dispute with Affirm and I plan to report them on as many platforms as I can because I dont want anyone else to fall victim in the same way I did. Thank you for reviewing this report, and I hope your company can help prevent ******************** from scamming others out of their money. Sincerely,Trinity *****

  Business Response

  Date: 11/13/2024

  Hi!
  
  Our team dove deep into this situation over our conversations and sees where there may have been a misunderstanding after you initially signed up
  
  We understand after taking the initial leap of faith there might have been second thoughts. However, after discussing your profile over with our team member they saw how determined you were to make the change in your life and wanted to give you the chance to make that happen
  
  We do want to bring to light the fact that you signed our onboarding agreement that states we do not offer refunds for our program
  
  You are more than welcome to reach out to our support team directly at ************ where we can discuss getting back on track and ensuring our team puts their best foot forward in your journey

• Initial Complaint

  Date:07/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a course from the influencer *************************** and after 1 day in there, I've realized that the entire course is a scam. It has been extremely stressful and I've tried contacting to get a refund but there has been no response. Under the consumer protection act I am legally obligated to get a refund from *************************** course teachable on affirm. Under the *** ACT I am also required to get a refund due to the false advertisement posted by *************************** on instagram so I would ask for bank statements from *************************** person considering he has 215 people in his course and made ******* thousand from selling his scammy course to unknowing users, specifically ask for bank statement from his so called successful students. I also have evidence with a video where he verbally said that he will refund and kick out anyone who is not doing well. I do not plan to do his scammer course therefore Im predicting now I will not be doing well, I urge you guys to help me get out of this because I do have police involved and will take as much action as I can to get out of this scam. *** also have a screenshot of his course over charging me 10x more than what is listed. The first thing that appears when you search his name is that he is a scammer. I also have various different prices for the same mentorship and have been charged substantially more that what the price is shown to be. I look forward to hearing back from you guys.

  Business Response

  Date: 11/13/2024

  Hey!
  
  We are very sorry to hear you feel this way. We understand the leap of faith it takes to start your own online business may seem like a big wall to break down however our team member saw the determination it takes in you.
  
  With only being in the program for 24 hours it doesnt give you the time to sit through the actual content, join any expert / coaching calls, or talk with the support team directly. They are more than happy to help you get up and running with whichever route you decide to take. We also want to bring to light that you signed our onboarding agreement which states we really do not offer refunds for the program.
  
  You are more than welcome to reach out to our support team directly at ************ so we can discuss this situation more in depth and move forward from this

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/8/2024, Was talked into purchasing a way to log into their mentorship website as to which needed to provide an abundance of information even after purchasing. No way to tell if it is a legitimate business due to it being a phishing scam. I spoke to a representative on the phone to figure out even if it is an accredited business, as to which it is not. Also has complaints very similar to what happened to me during the process.

  Business Response

  Date: 11/13/2024

  Hi!
  
  We understand your viewpoint on this situation
  
  However, once you joined you had direct access to everything you were told over your initial call that multiple successful students also have access.
  
  We know it may have been a big leap for you however that leap is what is needed in order to be successful.
  
  You are more than welcome to reach out to our support team directly at ************ so we can discuss this situation more in depth
  

• Initial Complaint

  Date:06/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been in this companys mentorship for 3 months now. I havent gotten what I wanted out of it and want to cancel. In their terms and conditions it states i may cancel whenever. However Im being told I do not qualify for cancellation. No where in their policy does it say I need to qualify for cancellation.

  Business Response

  Date: 11/13/2024

  Hey!
  
  Our team carefully reviewed your situation and see where you are coming from. We do want to bring to light the fact that we had our very straightforward policy in place. That being that you must test a minimum of 3 products, launch ads, join expert/coaching calls, etc.
  
  We understand you might have hit a point where you did not feel the program is for you anymore. However, we know that our team member saw a fire burning inside of you to make this work and they gave you a shot at the program
  
  We are more than happy to discuss this situation further in depth over the direct support line and showcase our new additions.
  
  You are more than welcome to reach out to our support team directly at ************