Business Profile

Home Builders

Lennar Homes, LLC

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Complaints

This profile includes complaints for Lennar Homes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,049 total complaints in the last 3 years.
278 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My concern is that water is improperly draining in my backyard, creating a constant mud pit. This issue was originally highlighted during my home inspection and I was assured it had been resolved. During my virtual visit with ****, he clearly stated that they would regrade the area and even suggested specific adjustments needed for my backyard. However, when ****** **** visited, his nonchalant attitude left me feeling that the problem might never be resolved. He informed me of a policy requiring rain for observation, but it can't be too much rain, snow, or other precipitation. While I understand this is a Lennar policy and not ********, the response that the policy won't be adjusted for my situation is unsatisfactory. I have lived here for a month, and my backyard has consistently remained a mud pit. After the recent snow, while my neighbors yard is dry and green, my yard still has wet, muddy areas, which suggests poor drainage. I could observe, as the snow melted, that water pooled in certain areas of my yard without any clear outflow path, unlike my neighbor's yard.I need this issue resolved immediately. I cannot enjoy my yard at all since moving in, and I need assurance that my concern is being taken seriously, rather than dismissed. Even if Austins role is not traditionally customer-facing, offering a better resolution is essential. I recommend people to really consider your options and do your research before moving forward with Lennar. This has been a horrible experience that should be a momentous occasion in life.
Business Response
Date: 01/23/2025
Thank you for sharing your experience with us and I'm sorry you aren't happy with your yard. I opened a Corporate Case for you and notified upper management to review the situation further.
Customer Answer
Date: 01/23/2025

Complaint: 22810748

I am rejecting this response because: i haven't received any response or resolution

Sincerely,

******* *********
Business Response
Date: 01/29/2025
***** ***** spoke to the homeowner and explained that he will need to follow the process inspection after a normal rain for this repair. The standard is that ****** should not have standing water 48 hours after a normal rain fall. The last time the yard was evaluated there was no standing water per ****** and did not meet the criteria for a repair. We informed the homeowner that we could continue to monitor the yard after a qualifying rain event.
Initial Complaint
Date:01/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2020, I contracted Lennar to construct a home in the development of ************* in ***********, which is part of ************ in ************. I moved from ********** during the Covid Pandemic and had to rely on others for monitoring the construction and completion of my home. Prior to closing, I had a Home Inspection performed. The Home Inspection Report indicated an issue with the roof construction among other issues to be addressed. The specific issue of concern was a *********** on the low sloped section of the roof along back and left side of the dormer. The report stated that the roof may leak due to these conditions.A roof leak has since developed in the area of concern. I contacted Lennar ****************** to address this roof leak. Their initial response was the roof item was Not warrantable and out of warranty. The Case No. ******** was closed without any contact with me to discuss the issue. I requested that the case remain open and contacted a supervisor. My correspondence was via email with attachments regarding the roof issue and a read receipt requested. I received an automatic response that my email was deleted without reading. No one from Lennar contacted me to discuss the reasons for my request. This is unacceptable action by your customer care department.I had three roofing contractors look at my roof for estimates of the repairs. All three indicated that they recognized the problem due to defective construction and poor workmanship.
Business Response
Date: 01/07/2025
Thank you for taking the time to share your concern with us and I'm sorry the issue went unresolved for you. I opened a corporate case for you and notified upper management to review further.
Customer Answer
Date: 01/08/2025

Complaint: 22778027

I am rejecting this response because: It only opened a "corporate case" for further review. It does not address the complaint. Therefore, I shall await further response before accepting this business's response.

Sincerely,

****** ********
Business Response
Date: 01/17/2025
Our team reviewed your concern and agreed to provide a reimbursement check for your concerns. We hope this brings resolution and relief from the inconvenience you experienced.
Customer Answer
Date: 01/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. Pending the receipt of the reimbursement mentioned in the business response, I find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:01/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have water damage inside our walls on the 2nd floor of our house due to a structural deficiency when Lennar built our house in 2019. Water collects in an area of the roof that does not allow for adequate water flow. Over the past 5 years it has caused a leak that we were unable to detect because it was internal. I happened to be replacing a picture on the wall and discovered mildew and mold on our sheet rock. I then had a contractor come to the house and he removed a section of sheet rock and exposed the water damage. I have pictures of the problem area and the water damage. I contacted Lennar and they told me that it wasnt a structural issue and that I would have to pay to get it fixed. Upon me responding to them and asking for them to at least come out and see the issue and damage they proceeded to ignore me and not respond.
Business Response
Date: 01/08/2025
Thank you for taking the time to share your feedback with us. I opened a Corporate Case for you and notified our upper management team to review further.
Initial Complaint
Date:01/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am registering a complaint for a home I purchased in May 2024. The moment we turned on the heat we've had loud noise coming from the **** ducts/register. I have asked for assistance as we are turning off the heat to get peaceful rest at night. Ive had two visits from the ** and **** and no one fixed the problem. Ive shared two videos of the noise it makes day and night. I am asking for assistance to resolve this matter as soon as possible. We are turning off our heat at night to get peaceful sleep in the middle of winter. Please assist.
Business Response
Date: 01/06/2025
Thank you for taking the time to share your feedback with us. I'm sorry your heater is still giving you trouble. I opened a corporate case for you and notified upper management to review and assist.
Initial Complaint
Date:12/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had a roof leak since warranty and it started leaking again. It was never fixed right and they still wont fix it. I have had 5 leaks2 plumbing and rest roof leak. Walls are out of plumb and pluming rattles when you flush.
Business Response
Date: 01/06/2025
Our team received your complaint through our corporate phone line as well. Our management team reviewed and found your home is is 3yrs 8 months old. The home hasnt leaked for 2 years and only leaked last wind driven snow. We'll address items and ensure they are fixed during the warranty period, but any events or issues that arise outside of that is not covered.
Customer Answer
Date: 01/16/2025

Complaint: 22750502

I am rejecting this response because: They didn't fix it under warranty otherwise it wouldn't be leaking. I have had 3 leaks for the same area They just come out and put a bunch of caulk and leave. they didn't even do a water test when i asked them to. they said i can do it on my own and call them. Then they know they added so much caulk knowing that caulk isn't under warranty. but if they just had better workmanship this wouldn't be a problem. I have attached some pictures of the workmanship. If that's how you leave house you should add to your website.

Sincerely,

**** ******
Business Response
Date: 02/06/2025
Thank you for allowing our team to visit your home on January 31st. At the time it was raining all day and we did not see a leak present.
Customer Answer
Date: 02/18/2025

Complaint: 22750502

I am rejecting this response because: I send a video to **** of the leak and he said he would get back to me i have texted him multiple times and he hasn't but i have video of the leak.

Sincerely,

**** ******
Business Response
Date: 02/20/2025
Roofing repairs are part of your 1 year warranty and the issue was addressed at that time. After the warranty period, the homeowner is required to maintain their home.
Initial Complaint
Date:12/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/2024 I started the worst experience in my life with Lennar Homes. We visited a site in ***** and put down ******* money on a home and was demeaned , ignored and disrespected. **** and ******* consistently verbally and by written communication stated that they would not communicate because they didn't like me. Horrible experience. I have emailed Lennar leadership with no response. That's why they are allowed to act this way with customers because the leadership also ignored. I I have suffered loss and mental anguish by this experience.
Business Response
Date: 12/27/2024
Thank you for taking the time to share your feedback with us. I'm sorry you had a poor experience with our sales team. I opened a corporate case for you and notified upper management to review the situation with the team and ensure this doesn't happen again.
Customer Answer
Date: 12/27/2024

Complaint: 22732195

I am rejecting this response because: I have not received a=n adequate response just an email stating that they are reviewing . The only communication that I have received . **** the salesperson and ******* the loan officer were degrading, misogynistic, disrespectful and rude. I deserve to have my ******* money returned.

Sincerely,

**** ****
Business Response
Date: 01/23/2025
Our Area Sales Manager spoke with the customer regarding their experience and will be speaking with the Associates in question to ensure this doesn't happen again.
Customer Answer
Date: 01/26/2025

Complaint: 22732195

I am rejecting this response because: There is no actionable steps to remediation. I have not received acknowledgement, an apology or my ******* money funds returned.

Sincerely,

**** ****
Business Response
Date: 02/11/2025
Unfortunately, this was an investor purchase that resulted in a cancellation and the purchase agreement you signed states no investor ****************************.

Customer Answer
Date: 02/11/2025

Complaint: 22732195

I am rejecting this response because: the loan officer and salesperson was rude, degrading and dismissive to me and my real estate agent. They did not **** to do business with me. The did not communicate and was comfortable acknowledging it. What difference does it *** if it was an investor. property? Especially since they asked me if I won the lottery. I deserve my money back and how is this company still in business? They hire anyone!

Sincerely,

**** ****
Business Response
Date: 02/14/2025
We addressed the situation with our Associate to ensure this doesn't happen again. Unfortunately, there is nothing further for us to do at this time.
Customer Answer
Date: 02/14/2025

Complaint: 22732195

I am rejecting this response because: its not acceptable to say you are addressing the associate. hat associate? Addressing him how?What does you addressing him have to do with the return of my ******* money? They should be terminated and my ******* money returned.

Sincerely,

**** ****
Initial Complaint
Date:12/26/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In an attempt to purchase a new home Lot 0291 at **************************************************************************************************************** in ************* at the Preserve at ****, we gave a deposit of $11,655. Our mortgage financing contingency expired and we were not approved by Lennar Mortgage for a home loan. On 12/9/2024 We requested our deposit back and they are refusing to return our deposit in a timely manner saying it will be up to four weeks before we get our refund. Under Florida Law the Seller is required to return the money to the buyer and seller will have 10 days after the date demands are made for the deposit in order to resolve the dispute. If there are still unresolved issues after the 10 days, the buyer and seller must go to mediation, and if mediation does not resolve the issues, an action may be filed in court in the form of an interpleader. I am sure I am not the only one that this company has done this to and I am publicising this event and want my money back sooner that 30 days. I hope this helps someone else think twice about doing business with Lennar as well and protect themself. It is now December 26, 2024 and we just got another Docusign Document that says they will mail a check within 30 days! This is unconscionable and someone needs to put a stop to this deceit!
Business Response
Date: 12/27/2024
Thanks for taking the time to share your feedback with us and I'm sorry you're experiencing issues with your deposit. I opened a corporate case for you and notified upper management to review and assist.
Customer Answer
Date: 01/10/2025

Complaint: 22731318

I am rejecting this response because:

I have been continuously told I will be getting my deposit back and to date I still am out my deposit of $11,655
Write and send the check and mail it and stop saying you are going to report to upper management.

Sincerely,

****** ******
Business Response
Date: 01/13/2025
Our Area Sales Manager recently spoke with you and discussed the timeline for receiving the ** Refund. If you haven't received it in the expected timeframe discussed, please feel free to reach back out to us.
Customer Answer
Date: 01/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as I finally received the check from Lennar.

Sincerely,

****** ******
Initial Complaint
Date:12/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Home was purchased in ************************ 8/22 Within a couple months bathroom tile started cracking. It took several emails back and forth with warranty department to have tiles replaced. ******************* was rude and provided incorrect information until I pointed to the line in the warranty that said it was a defect. They suggested it's a one time "courtesy" even though warranty document states tile should not crack, it's a defect. Suggested wait until close to end of warranty period. I had tile replaced. Around june or July of 2023 Then as soon as the warranty period was over the same tile plus others cracked again. This lead me to suspect greater issue going on with deflection and settling of foundation. Submitted request. ******************* denied claim. Submitted request again with photos showing how the tile is cracking along a common line which indicates improper settling per warranty. Claim was denied again.I simply want the issue resolved to the point that I dont have to constantly replace tile. Tile needs replacing and uneven settling/foundation issues need correction.
Business Response
Date: 12/26/2024
Thank you for sharing your concern with us. I'm sorry to hear you are still experiencing issues with your bathroom tile. I opened a corporate case for you and notified upper management to review further.
Customer Answer
Date: 01/01/2025
Lennar's response only stated they would contact me. They ha e not offered a resolution. This is why I am going to reject the response before my ********************************************* regarding this matter.
Customer Answer
Date: 01/02/2025
Date Sent: 1/1/2025 6:24:53 PM
Lennar's response only stated they would contact me. They ha e not offered a resolution. This is why I am going to reject the response before my ********************************************* regarding this matter.
Business Response
Date: 01/10/2025
Our Director of ************* contacted ****** ******* and advised that the home had all repairs completed in reference to this complaint the first time is was brought to our attention. This complaint was submitted almost 2 years later and a year and 17 months outside the warranty period. Lennar has denied this request due to the length of time that has gone by since the warrantable period ended. All warrantable obligations were fulfilled by Lennar within the warrantable period.
Customer Answer
Date: 01/13/2025

Complaint: 22727516

I am rejecting this response because, I sent a follow up email to Lennar regarding the true issue which is foundation/uneven settling of which is warrantable. The cracked tile is the symptom of bigger issues that Im trying to have addressed without any luck. See below for the email that was sent.

"****,
Thank you for the response. The full complaint is that the warranty I received says

"Performance Standard: Tile, flagstone or similar hard surfaced sanitary flooring that cracks or becomes loose is a deficiency. Subfloor and wallboard are required to be structurally sound, rigid and suitable to receive a finish. "

Could you explain what this means to me. I am not understanding where one time courtesy is coming from. Does this cover the cracked Tile in our house?

Also, part of the complaint stims from I was specifically told to wait until closer to end of warranty. Which I waited a coue months before if Im not mistaken. Then shortly afterwards the same tile that was replaced started cracking along with others. You see in the pictures its a distinct line from wall(baseboards show signs of pulling away indicate uneven settling issues) and toilet. Which indicates foundation/uneven settling issues.

I then pursued that route without any proper guidance/resolutionfrom Lennar.
****, If the same tiles that were replaced crack again in a similar pattern and then involve more tiles, does that indicate a deeper issue?

That's the root of the issue ****. There is a deeper issue going on that Lennar is failing to properly address. ****, that's my main concern. I'm wanting to have the underlying issue resolved now than later before more damage is done.

Thank you,

****** *******."
Sincerely,

****** *******
Initial Complaint
Date:12/18/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchases new build home in August 2024. Since then have had numerous problems such as wind blowing through the windows to the point that there is significant observable dust throughout the house. Leak 2 hours after moving in. Heater still does not work. Among other things. There was no insulation in at least 1 wall although it was signed off that there was insulation. I have been approximately 20 items
Business Response
Date: 12/26/2024
Thank you for sharing your concerns with us. I opened a corporate case and notified upper management to review.
Initial Complaint
Date:12/16/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my frustration regarding an ongoing issue with my newly purchased Lennar home. I bought my home in April 2022, and recently, I noticed a significant problem with the driveway pavers. Specifically, the pavers near the garage door have sunk about 2 inches, which is causing both a safety concern and an aesthetic issue.I initially reached out to Lennar service and spoke with a representative, who created a service request (Request #********) for the issue. During our conversation, I was informed that I would need to contact the subcontractor companies, builder, or paver company directly. Following this advice, another representative named ********* called me back and provided me with contact information for the relevant paver company.However, when I attempted to contact the paver company, I was only able to leave a voicemail. I would greatly appreciate it if you could assist us by reaching out to them directly, as the home was purchased from Lennar and I did not hire the subcontractors myself. I believe a request from Lennar may carry more weight than my individual attempts, and your involvement could help expedite the resolution process.Additionally, I contacted ********************************, and their representative informed me that I should speak with Lennar regarding warranty issues, not them. This has left me feeling unsure about how to proceed and, unfortunately, more frustrated with the situation. As a homeowner who paid a substantial amount for this property, I did not expect to face this type of issue with no clear path to resolution. Please help me to address this issue.
Business Response
Date: 12/26/2024
I'm sorry you are having a hard time reaching the *************** I opened a corporate case for you so our team can review and assist.
Customer Answer
Date: 01/10/2025

Better Business Bureau:
******* from Lennar Homes responded and promised to have the paver company fix the issue this week. While there were some delays, the paver company arrived this afternoon and successfully completed the necessary repairs.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Tet *****

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Lennar Homes, LLC is NOT a BBB Accredited Business.