Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Education

Speechify Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Education.

Complaints

This profile includes complaints for Speechify Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Speechify Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 70 total complaints in the last 3 years.
    • 69 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/28/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against speechify for altering the terms of an offer after I had already accepted it. The company initially presented me with a deal for a reduced cost for an online subscription service app in writing. which I agreed to accept. However, they claimed that the offer was actually in USA funds, dispute my written confirmation this significantly changes the cost.This constitutes misleading and deceptive business practices, as I relied on the original terms in making my decision. Despite my efforts to resolve the issue directly, the company has refused to honor the agreed-upon deal. I am seeking for spechify to uphold the original offer and conduct business transparently.I request the Better Business Bureau to review this matter and take appropriate action to prevent similar issues for other consumers.

      Business Response

      Date: 04/08/2025

      Dear BBB,
      We previously resolved this user's concern ******************* through our ticketing system on ******** and have offered 50% discount however they wished to have a 65% discount which we denied . We apologize for not responding on BBB in a timely manner.
      Please find the screenshot of the conversation attached for your reference.
      Best regards,
      ***************start="392" data-end="395"> Team Speechify

    • Initial Complaint

      Date:02/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to Speechifys services but requested cancellation per their websites policies as I no longer needed the service. Despite this, Speechify continued to charge me even though I no longer had access to their product.I initially reached out to their support team to request cancellation, yet my subscription was not terminated, and I continued to be billed. I have been charged a total of $145, with the most recent charge of $29 on February 13, 2025. Despite multiple follow-ups with their support team, I have not received a refund, and my subscription remains active against my wishes.Speechifys failure to process my cancellation request and continued unauthorized billing constitutes unfair and deceptive business practices. I am seeking an immediate refund for the total amount charged and confirmation that my account has been permanently canceled to prevent further unauthorized charges.

      Business Response

      Date: 02/27/2025

      Hi Team, BBB

      We do not see any ticket from the email ****************************** or *************************************************

      We will proceed with the refund


      Business Response

      Date: 02/27/2025

      Hi Team, BBB

      We do not see any ticket from the email ****************************** or *************************************************

      We will proceed with the refund

    • Initial Complaint

      Date:02/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My child asked if he could download a app to assist with his class work which he did, he couldnt find what he needed but in the process, downloaded and thought he deleted or unsubscribed to Speechify. I thought that the company would understand that the product isnt being used and asked for my money back. I also felt that they would see as soon as I saw that Money was deducted out of my account at 4 AM in the morning I responded thats how surprised I was that they were even charging me. I read that if the product wasnt being used in a certain amount of time that they would refund the funds, and were not using it, My child cant. I dont need the product. I cant use the product so Im simply asking for my refund.

      Business Response

      Date: 03/20/2025

      Hey, there! ?? Poonam here from Speechify. Thank you so much for getting in touch with us. We are really sorry for the inconvenience. Please respond on the ticket with ongoing ticket with agent ***** along with your ****** id so that we can proceed with the refund.

      Thank you

      Best

      Poonam

      CS Lead at Speechify


    • Initial Complaint

      Date:02/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company charged me a yearly subscription of ****** on February 6 withought me consenting to it. The company didn't email me or notify me of this charge to my account until after I had already cancelled the subscription. I contacted ***** support right after they charged my account ******** to help me figure out the situation and my refund was denied twice.I received an email from ***** with the confirmation of the transaction an hour later. I emailed the company and so far there has been no help from their part. I never intended to purchase this subcription, I'm a college student and I cannot afford to loose that money. Unfortunately there has been no help from either Apple or Speechify. It seems awful to me that they are targeting minors and charging ridiculous amounts of money without notifying the user.

      Business Response

      Date: 04/09/2025

      Hi there,

      Apologies for the delay in response. I just wanted to inform you that we received an inquiry from this user who subscribed via *****. Since 30% of the payment is retained by *****, we offered the user a 70% refund and requested their ****** ID for processing the refund. However, the user became unresponsive.

    • Initial Complaint

      Date:10/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to cancel the trial subscription but couldn't find a way to do so even though they sent me a link I couldn't cancel. It wasn't connected to my ****** so I thought it wouldn't charge me and I immediately contacted them them when they charged me but they have not responded. I have NEVER used this service.

      Business Response

      Date: 04/04/2025

      Dear BBB,

      This is to inform you that user *************************** was already made a refund in Oct 2023 and communicated via email. We do not see any new payment. Kindly acknowledge this email and let us know if any action needed.

    Speechify Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.